6664 comments found.
Hello, usually I optimize my checkout pages for distraction-free Purchasing experience meaning the header contains of just a logo, return button the footer is much simpler so that the user is not prompt to leave the checkout page.
Do you have options to disable some elements on the checkout page so this can happen? Do you have already a checkout optimized pre-made checkout page in place?
Hello, Yavuzyayla,
Thank you for your interest in our theme!
Please check layouts of checkout pages on next demos – https://xstore.8theme.com/elementor/demos/lifestyle-blog/checkout/ https://xstore.8theme.com/elementor2/spices/checkout/ https://xstore.8theme.com/elementor2/home-decor02/checkout/ Next settings are available – https://prnt.sc/fDjvdakokn3W https://prnt.sc/jpKTMRudBOHT https://prnt.sc/06nVSFAUFx9K
If you have any additional questions or concerns, please do not hesitate to reach out to us via contact form on this page – https://themeforest.net/user/8theme
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8theme team
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help
Hello, Claurojas2344,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and we will help you.
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Hi, I know my support has expired, but I have the following issue. WP Bakery cannot be updated through the Xstore Control Panel’s “plugins installer”, please add the newest version of wp bakery in the downloadable archive so I can download it, or please fix the updating process in your control panel. Thank you!
Hello, Brewtal,
Thank you for contacting us and for using XStore.
6.13.0 version of WPBakery is the latest version on codecanyon – https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431 and you can download it from our site – https://www.8theme.com/downloads/
Once the new version will be officially available on codecanyon, we will be able to update the plugin too.
We hope this information is helpful.
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8theme team
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please reset my purchase code that domain has expired thanks
Hello, Adkens,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via the contact form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi
I have tried to contact you through support website because of lincese expired i am unable to reply or create support ticket…which is not good.
How to contact for license related issues. my hosting server is crased and for this purpose i am unable to add this license again
Please reset my license key Thanks
Hello, Nadeemnaeem786,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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8theme team
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can you please kindly reset my purchase code…you have to find through my username
I know you cant help regarding wordpress or your theme without paid support. but i don’t need any help. I have added my domain already. haimajwa.com ..its my domain
i even tried to add stagging domain but can’t so please help me out this.
Hello, Nadeemnaeem786,
We can help, you need to contact us via the contact form on this page – https://themeforest.net/user/8theme by email even if your support period is expired. It is free.
We’ve reset the activations for you. Please use the mentioned contact form next time.
Kind Regards,
8theme team
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Good day, where can translate the “You searched for…”? Not have in .pot file.
Hello, 18TommyBoy,
Thank you for contacting us and for using XStore.
If you are referring to the text that appears in the search bar located in the header of the website, to change it you need to go to Theme Options > Header builder > Search > Placeholder.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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I have this: https://ibb.co/Qb0yZjZ But that text I see after search, not before.
Hello, 18TommyBoy,
Thank you for your response.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide URL of page from your site where “You searched for…” is visible.
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8theme team
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Hi there
If i load a new demo on my existing xtore site, will the new demo delete my current products?
Hello, Jamie777,
Thank you for getting in touch with us.
You won’t lose any pages or products, but after import of new demo version new content (posts, projects, products, pages and so on) will be added and some styles (theme options) on your site will be changed.
If you do not want these changes, you can import pages or sections from different demos separately. Contact us via form on this page – https://themeforest.net/user/8theme Describe your request/the desired result in more detail and you will get a consultation.
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8theme team
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Hi – I’ve been asked to create a website like https://www.growparadise.co.uk/ using XStore (the website I mention was made using your theme). Before I buy your theme, can you advise me of which demo of your theme is closest to growparadise.co.uk? Thanks.
Hello, Nigelpengelly,
Thank you for your interest in our theme!
Please check this demo – https://xstore.8theme.com/elementor/demos/hipster/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Hello, As you are aware a lot of problems have been created due to the massive addons for wpbakery plugin. Currently, the website I run is slow and I want to upgrade the PHP version but if I do so I get a critical error due to the plugin not being compatible with that version.
What is your solution to this? I understand it’s not your fault the developers of the plugin decided to just quit working on it. However, it’s not normal to expect that someone would rebuild everything using elementor. Is there a way to convert the pages?
What is your solution to this huge problem?
Hello Ppante,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via the contact form on this page – https://themeforest.net/user/8theme and describe your request in more detail. What PHP version do you want to use and what exactly error do you get? Also, describe what you mean by “a lot of problems”.
Please note that we can guarantee XStore compatibility will plugins that come bundled with our theme, but we are not developers of 3rd-party plugins.
We asked you to contact us via email, to check what can be done to help you from the theme side, but we, as theme authors, can’t make changes in the files of plugins.
We hope for your understanding and we are waiting for your letter.
Kind Regards,
8theme team
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Thanks for your fast response. I will contact you via the contact form to provide further details and discuss this with you in private.
Hello Ppante,
We look forward to continuing our conversation via email.
Kind Regards,
8theme team
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Unable to Update WPBakery Plugin. I am getting the following message when trying to update the WPBakery Plugin – An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please follow this article to update plugins – https://xstore.helpscoutdocs.com/article/37-plugins-update
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, Hope you are doing great.
I had purchased “WooPress – Responsive Ecommerce WordPress Theme”, Now it is not available for download for a long time. Can you please guide me now where can I access this theme?
Thank you
Hello Mani_4444,
Thank you for getting in touch with us.
We have removed Legenda, Royal, WooPress, Classico, and Mango HTML from ThemeForest as we have begun to sell them on https://www.8theme.com/ However, if you have already purchased these themes on ThemeForest, you will still have access to the themes and plugins from the Downloads area of your 8theme account ( https://www.8theme.com/downloads ) without any additional fee. If you have not yet created an account, please go to https://www.8theme.com/ , register your account, register your purchase code, and then go to the Downloads page to download the theme and bundled plugins.
We suggest that you update the theme and plugins via FTP – https://www.8theme.com/demo/docs/woopress/Theme_Update.html https://www.8theme.com/demo/docs/woopress/Plugins/Plugins_Update
We hope this information is helpful.
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8theme team
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Thank you for your quick response.
Can you please guide me more what plugins are necessary to upload with this theme? As there are many plugins.
Thank you.
Hello Mani_4444,
Thank you for your response.
Here you can find a list of required plugins – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins
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8theme team
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how can I add tracking order page ? any default tracking order page ?
Hello, Heyshop,
Thank you for getting in touch with us.
The [woocommerce_order_tracking] shortcode can be used. Please read more in documentation of WooCommerce – https://woocommerce.com/document/woocommerce-shortcodes/
If you have any other questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Hi,
Does this theme have the ability to assign custom urls to different providers? Sort of like affiliate marketing. And will you have the option or admin to see how many sales you will make at the end of the month?
Hello Ap1506999,
Thank you for your interest in our theme!
XStore supports all the default WooCommerce product types: simple, variable, external/affiliate, and grouped. Example of the external product you can check here – https://xstore.8theme.com/product/bae-top/ Read more – https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
We do not have our own analytics system, but the default one from WooCommerce is available – https://woocommerce.com/document/woocommerce-analytics/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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How can I translate footer with Polylang ? I use footer using Static Blocks.
Hello Samsoniiksvk,
Thank you for contacting us and for using XStore.
It is similar to pages, so in case you already translated pages, the translation of static blocks will be simplest: Go to Static blocks > add translation https://prnt.sc/L3kpbZLRjOvK
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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hi, i am changing web host, need to rebuild website with reupload xstore theme zip file
right now setting up backup subdomain website, when i upload newly downloaded xstore zip file to wordpress, why always get error message “link expired”?
1. please advise how to get “NOT expired” xstore theme zip file to upload to wordpress site?
i purchased 1 xstore license, qualify to install in 1 main domain and 3 staged domain,
2. if i install a coming soon plugin, will the backup subdomain website qualify as staging domain?
please help asap so i can transfer website files to new webhost asap before old webhost expired.
thank you
Hello Kimplainten,
Thank you for getting in touch with us.
You contacted us by email, we responded to your inquiry 8 hours ago and would be happy to continue our conversation via email.
Kind Regards,
8theme team
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hi rose, yes i got the email, i wanted to delete my comment here but no option to do so, plz help delete my comment here, thank you
Hello Kimplainten,
Thank you for understanding.
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I purchased the theme a while back for a client and now 6 month laster my support has ended but we are near completion with the development all to find CURRENCY is being Discriminated and in order for developers in countries other than Europe or US we need to purchase a currency switcher WooCommerce Currency Switcher Professional – FOX (former name is WOOCS) for another $36 dollars. VERY CLEAVER. I installed the currency switcher which has 2 currencies installed by default $ and Euro – even if you manually change the option tab welcome current remains USD
Hello, Zerophoid,
Thank you for contacting us and for using XStore.
Sorry, but your question is unclear to us. The Currency Switcher plugin doesn’t come bundled with our theme, so we are not responsible for its functionality. Probably you need to contact the support of the plugin directly.
About plugins that come bundled with XStore, please read this article – https://xstore.helpscoutdocs.com/article/36-included-plugins
If you have any other questions or concerns, please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
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i have installed my license in couple of domains and subdomains and deleted the website . am not able to deregister those domains from support canter . and i have still support validity but am not getting any reply to the emails from 8themes@gmail.com how will i fix this?
Hello sirajudheenc,
Thank you for using XStore. We have thoroughly reviewed your purchase codes and everything appears to be in order. As a result, we have reset the codes for you. You can now attempt to activate them.
Don’t forget to check spam folder on your email.
If you encounter any issues during the activation process or require further assistance, please don’t hesitate to reach out to us. We are here to help.
Best regards,
The XStore Team
Hi: I have 3 licences but now i cant’t update or patch any of the websites with licenses. My support has expired so i will not renew for an error on your side. Please advise. Thanks.
Hello exxastudio,
Thank you for using XStore. We have thoroughly reviewed your purchase codes and everything appears to be in order. As a result, we have reset the codes for you. You can now attempt to activate them.
If you encounter any issues during the activation process or require further assistance, please don’t hesitate to reach out to us. We are here to help.
Best regards,
The XStore Team
Hello, after I use the Luxury Jewelry subtheme, there is a bug when I swipe popular products on the home page. Even if I click on the mobile page, I cannot enter the product page.
Hello, zzk3620,
Thank you for choosing XStore as your WooCommerce WordPress theme.
In order to solve your issue, Please navigate to XStore > Theme Options > General/Layout > Mobile Optimization > Toggle it OFF and Publish it.
Once this is done, please check back on your site.
For further reference, please refer to the image provided at the following link: https://imgur.com/j1zlRAGIf the issue still persists, then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area, so that we can look into it further:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hi. We have a site using this theme and the backend is very slow with the theme enabled. The site does have a large database.
The default theme is 2 seconds TTFB load time. This theme is about 8 seconds TTFB.
Any tips to speed it up? It’s all up to date.
Hello Thriveweb,
Thank you for getting in touch with us.
Please contact us via form on this page – https://themeforest.net/user/8theme Provide your purchase code and URL of the site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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