26704 comments found.
Broken theme after update – Hi did not update theme for months and when I just tried to update it to the new update the site is broken. Do you have a page where all the previous updates of Bridge can be downloaded from please so that I try to update the site one by one. Thank you.
Hi there,
Thanks for writing in! Please check all the steps when updating a theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also feel free to tell us a little bit more what exactly you encounter, as it is a bit hard to tell from here, you are more than welcome to share your website URL as well.
Thanks.
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Hi, Thank you. The theme was registered before to the right url and has not been used anywhere else by me and I am unable to deregister the theme as from the dashboard or the help pages to deregister it is asking me to provide the website to which it is registered. I have proof of purchase so can you deregister for me so that I can register again and update the theme as many things are missing or broken because the site is not registered properly. Thx
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a license for it, but I didn’t deregister it from my old website. I can’t contact support because it expired and I have no access to the old website because I switched hosts and domain. Please help.
This feels like a money grab to get your own customers to pay again.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
And if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I found very attractive this website : https://bridge274.qodeinteractive.com/ but I wanted to know if it is possible to have the double section only on the homepage and then a fullscreen section for the rest of the website? Thank you
Hi there,
Thanks for writing in! Our vertical split slider which is being used on this demo is intended to be used as a single standalone element without any other sections or elements added to the page.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m trying to import a demo and it just stays on 0%, everything is activated and there’s no errors but nothing is happening. I’ve also sent you an email because I’m trying to get into the support to submit a ticket but I’m having problems getting into my account. Thanks
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Your email will be responded and could you let us know what issue you are encountering when you try to submit a request?
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Thanks
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I used your theme on one of my client’s site years ago. Today I Update the Theme and the main setting (Qode Options) didn’t work at all. I change the font and it saved the settings, but when I refresh the page, the settings didn’t change and are the same as before changing. I try everything from this article https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247358-What-To-Do-If-Your-Theme-Options-Are-Not-Being-Saved and still don’t have any results. My paid support expired years ago. Can you help me? The site is https://ac-at.net/ I have a license.
Hi there,
Thanks for writing in! Could you please let us know which font you intend to use, as we do see that your website is using Philosopher font.
You are also more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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I’m trying to leave a comment on the thread, but the comment doesn’t show up. I leave it here:
According to my browsing analysis: “tabindex” is greater than 0
https://prnt.sc/GsjDERQ_Dbhj<aside class=”vertical_menu_area with_scroll vertically_center_content” style=”overflow-y: hidden; outline: none;” tabindex=”1”>
Hi,
This is not set by the theme. You can find the vertical-header.php template on this path wp-content\themes\bridge\framework\modules\header\templates\vertical-header.php if you want to adjust theme files additionally.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi how do i check which purchased code under which domain and deactivate it?
tq
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase codes in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, please check my ticket #228358. thx
Hello,
Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I have an older (approximately six years since any theme updates) site I’ve just acquired and its build on the Bridge framework using Visual Composer for its page development. Before I ‘update’ to the latest version of Bridge I wanted to check to be sure compatibility to the latest version. Does the latest version of Bridge still support updating an older Bridge theme install to the latest version if those pages were built using Visual Composer? Please advise. Thank you.
Hello,
You can update the theme, however, before you update the Bridge theme, we highly recommend that you create a backup of your WordPress website. You can learn how to easily backup your website here.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. Once the theme and plugins are updated you should navigate to Qode Options -> General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
Theme options, shortcodes and meta boxes are now disabled if theme purchase code is not registered on live server so once you update the theme and plugins you should register theme’s purchase code in Bridge Dashboard.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Qode team. I am having users complain about the touch screen and menus. On a desktop that supports touch, the menus wont stay open long enough to tap on a sub menu item. I know at one point you used Modernizr and they had not found a solution. Any work afrounds?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I´ve the title disabled in the general Qode options but I would like to show the h1 title for tags and categories. Which is the best way? Thanks in advance.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am interested in Real Estate demo (bridge253.qodeinteractive.com) and I love the fronted design but, is there any way to see the backend? I have bought several Bridge licenses but never used for Real Estate. Thanks in advance.
Hi there,
Thanks for writing in! We do not have any testing environment but you can see membership functionality in LMS demo http://bridge231.qodeinteractive.com/ – top right icon for login / registration https://www.screencast.com/t/BzvEyvN5ArS Here is part about it from our documentation http://bridge.qodeinteractive.com/documentation/18-qode-membership/ When it comes to LMS, all payment process is going through WooCommerce, so all payment options that are offered for in WooCommerce plugin are available. Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/
Also you can login to the user dashboard or register an account to see how it looks like username: test password: test
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the reply but what I need is to access to a demo dashboard to see the property list and the settings options
Hi there,
If you need further information you can always send us a mail and our team can provide you with screenshots, since we do not have a testing environment.
Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good morning,
I just uploaded the update of my Bridget theme, very easy through the plugging of envato market, but still I keep getting that the pluggings: LayerSlider, Slider Revolution and WPBakery Page Builder have not been updated because they do not do it automatically. How can I do it? Can you give me the license key to activate the update?
thanks
Hi there,
Thanks for writing in! You can always send us a mail to our help center providing your purchase code in it and our support team will provide you with the latest versions of the bundled plugins, which needs to be updated manually.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to reset my licence, I need to move it to new domain, I will test it first, how reset it?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank youDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I just updated the Qi Addons For Elementor but once it’s done https://prnt.sc/6_qcga_91Yzp it tells me it’s not updated???https://prnt.sc/dIGcSFq3tYWK I cleared the cache but nothing! Can you solve? Thank you
Hi there,
We tried to update the plugin on our end and it worked perfectly fine, just in case on your side you can always try to deactivate it and install it once again.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Thank you very much, and yes i will do how you suggest next time. Solved!
Hi there,
Thank you. <3Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Both LayerSlide and WPBakery have announced vulnerabilities in the last week or two – when will you release an update for these plugins?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will provide you with the latest versions of the plugins.
Thanks.
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hello, i just buy the theme… i can’ t find Quote options or Quote import at my admin panel. Install theme by ftp.
any idea?
thank you
ok Resolved!!
Hi there,
We are happy to hear this!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
WPBakery is still part of Bridge?
Will it be updated soon?
Thanks
Hi there,
Thanks for writing in! Yes, it comes bundled within the theme so if you need an immediate update of any of the plugins, please send us a mail to our help center and one of our support agents will provide you with latest versions.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, no rush, I will be patient. 
Hi there,
Thank you, but you can always acquire the latest version of the bundled theme from our support team.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to buy this theme for one of my customers Since I will install and activate it on an external testing-Domain, and after finishing the programming, it will be posted on the final domain.
I do not want to buy 2 activation codes. Is there a way that I can transfer the activation code to the final domain at the end?
Hi there,
You do not need to buy 2 licenses, you can contact our support team for testing environment.
So please submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, I’m unable to properly install the demo 443 (music magazine) as the homepage is missing the sliders and the videos etc although most other elements imported OK. I tried the XML import method from your tutorial but still the same problem. You wrote under another person’s question about 443 slider missing that “Slider on homepage is created using the “Post Slider 1” shortcode.” Could you please explain where exactly is that shortcode located as I don’t see any QI sliders created in wp-admin. And this field on homepage is empty: field “Layer Slider or Qode Slider Shortcode Copy and paste your shortcode located in Qode Slider -> Slider”.
Do I need to create 1 manually and if so, what is the actual shortcode with ID etc (so I can copy and paste it from your response)?
thanks,
Hi there,
Thank you for reaching us!
Post Slider 1 is a shortcode that is added to the. page and it is not created with Layer or Revolution slider. If you still need assistance with this and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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