156 comments found.
Hi, You have a beautiful theme but it shows the last update was December 2022, over a year ago now. As you know, the plugins need to be updated for security and functionality. The RevSlider, WPBakery for example need to be updated to current. I would like to reactive this theme but waiting for your updates. Please advise. Thank you.
Hi there,
Thanks for writing in! The theme is on our priority list and will be updated as soon as possible. Of course you will be notified when it is released.
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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I would like to know why the sliders created with Slider Revolution do not install with the Import Demo Content option…
Hi there,
Thanks for writing in! Sometimes it might happen that the sliders do not import if your server resources are weaker, so if you are missing the sliders somehow you can always import them manually. Please check this article here.
We hope this helped and if you have any additional questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello, after regularly updating, our website has gone blank. Our support is expired, but an updated website should work normally. Can you please help out? Thanks a lot, Janneke
Hi there,
Thanks for writing in! Please check if you updated both the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped and keep us updated.
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Hi, thank you, plugins and theme were updated. I found out what it was: the PHP version 8.2.14. Putting it back to version 8.1.27 made it work again. When will it be PHP 8.2.14+ compatible? Best regards, Janneke
Hi there,
We try to update our themes as soon as possible and at the moment we do not have any ETA for Musea theme but you will for sure be notified once theme update is out.
Thank you for your patience.
Support
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Hello, is there an expected update to this theme? the last update was almost a year ago. Thanks!
Hi there,
The theme will for sure be updated but it is working well with the latest version of WP and PHP 8.
Thank you for your patience.
Support
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but what about updating WP Bakery? Any update to another builder?
Also, how can I update the typography on the theme?
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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previe live not working…
Hi there,
Possible there was a minor interruption but the preview is available now so please check this.
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Hi !
Is the latest version of the Musea theme 1.5 compatible with WordPress version 6.3.1 ? Or should we wait for a next update of the Musa theme ?
Hi there,
The theme will work well on the lates version of WP and the compatibility will be added to the changelog once the theme is updated.
Thank you and let us know if you have any additional questions.
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Hi !
Is the latest version of the Musea theme 1.5 compatible with WordPress version 6.4.2 ? Or should we wait for a next update of the Musa theme ?
Hi there,
The theme is compatible with the latest WP version. Of course the compatibility will be added to the change log once the theme is updated. Thanks
Support
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I want to change custom title according to my Categories
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Good afternoon
I’m using the Musea template.
The site was already finished, however, I noticed now that certain parts of the site were unconfigured on mobile, such as the titles and the menu.
Can I send prints on some examples to see if you can help me? it’s urgent due to the site being up and running!
Basically some parts are cut and have always been fine.
URL: https://patrimonioarqueologico.cm-braga.pt/
Thank you!
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.
Support
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Hello, will you be pushing an update for the vulnerability for Slider Revolution?
Hi there,
You are more than welcome to send us a mail to our help center providing your purchase code in it and our team will provide you with the latest versions of the bundled plugins. Thanks.
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Hello In the pages (f. e about us or contact us) there is background in the title area (top area of the page) and somehow this background is animated. How to make it static?
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi ! Is the latest version of the Musea theme 1.5 compatible with WordPress version 6.2 ? Or should we wait for a next update of the Musa theme ?
Hi there,
Thanks for writing in! Yes it will work well with the latest version of WordPress since there has not been any significant changes from 6.1.1 to 6.2
We hope this helped.
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Hello, I bought Musea – Art Gallery and Museum Theme Regular License. I’m having trouble hiding or adjusting the events date. can you show me where I can make adjustments to the date of events? https://drive.google.com/file/d/131RK7y2j2bg3uSOuIeZJW-XvYqkxN50y/view?usp=sharing
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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Hello, using this for a site on IONOS who is no longer supporting PHP 7. I updated the theme to version 1.5, but every time I try to change this to PHP 8.x, it gets a ton of errors. Any solution here?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve also updated Musea Core and other plugins included with the theme.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Any chance of selling HTML version of this theme? I’m very insterested, but I’m not going to use WordPress
FYI I will use a headless e-commerce (https://www.vendure.io/), then I will create the store front using Next.js
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
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Hello there, thank you for this wonderful theme, is there a way to set up the favicon in the back-office or do I have to make it with files on my FTP ?
Hello,
Please check this article – How to Add a Favicon to Your WordPress Website and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thank you very much 
Support
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Dear Sir, The url of my site is - chitrobhasha.org
I found yesterday that my site is down and I am not able to enter to my cpanel as well as WP panel.
Would you pls help me to solve the issue?
Regards.
Deb
Today I have got access of cpanel, but, there is no file on wp-content.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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We are getting error which is coming from the core theme. Support for this item has expired, would you still be able to help? I am unable to open a ticket on Qode site due to expired support.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi, can this theme be uploaded directly onto wordpress.com? (.com not .org)
And if so do I install the zip. All files and Doc or just Installable Wordpress File Only?
Hi there,
Thanks for writing in! Our theme runs with wordpress.org well, but wordpress.com allows usage of commercial themes only if you have and advanced pricing plan, such as business.
And when it comes to installation you can read more about it in this article here, so you need the Installable Wordpress File Only.
We hope this helped!
Support
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Hello, slider revolution works in the preview but once the page changes are saved, the slider is not displayed in homepage, why?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi !
Is the latest version of the Musea 1.4.1 theme compatible with WordPress version 6.1.1 ? Or do we need a next update of the Musea theme ?
Thanks in advance !
Hi there,
You can use it on the latest WP version but you should be aware that currently there are certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
We will for sure update the theme and compatibility will be added.
Thank you for your patience.
Support
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