39344 comments found.
Hello, why doesn’t the form send an attachment? What’s wrong?
Hi,
If you’re referring to Avada Form’s attachments, they will be saved under ’ /wp-content/uploads/fusion-forms/’ and the email will contain the URL for those. The attachments are not sent with the email directly I’m afraid.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Only one more little question – Is it possible to attach PDF files in Avada forms? Or it could be an issue?
Hi,
You can control what file types can be uploaded so yes, you can receive PDF uploads in Avada Form if that is what you’re referring to.
Thank you. – Abbas
Hi AVADA, I wanted to ask if your Theme is compatible with the “Block Visibility” Plugin. I need to set specific days on specific blocks to be visible/ not visible.
Hi,
We haven’t officially tested that plugin with Avada, however you can set any Containers on any page/area with our builder to be published Until or After a specific date and time out of the box.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, Its a pre sale request. But I do not need publish before / after, I need publish on Mondays. if you do not offer this compatibility I will not buy another License yet. Thank you
Hello @Taufrisch
We suggest you to get in touch with the author of plugin in this case to see if they are compatible with Avada, as we have not tested that particular plugin with Avada, we can not provide you with a definite response.
Thanks
-Ammar
Hello. I would like to ask if the “Hidden Field” property in Avada Forms will get the URL of the page on which the form is completed.
Hello @Thupro
We are not exactly sure what your requirement is to the form and how you’d want to set the URL in this case, we suggest you to please open a support ticket and provide complete details of your requirement so we can assist you with this further.
Click Here to Get Avada Support
Thanks
-Ammar
Theme is not listing in Dashboard – > Import A Prebuilt Website
https://avada.website/magazine/important-trends-you-need-to-know-about-social-media/Hello @toolsforsystem
Avada Magazine is definitely available to be downloaded using the alternate import method, can you please clear your browser cache and check again once, if the issue persists please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello @toolsforsystem
If you are checking this from WordPress Dashboard, please make sure that you are on the latest version of Avada that is 7.10.1, if you are not on the latest version you might not see all the new prebuilt websites available to be imported.
Thanks
-Ammar
Hi, before i use other domain names to build, but now i want to change, how can i do? I mean, how do I transfer all the content on the site, and permissions
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/NFHtNk7sDtQC Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello all, Can I have site with Avada on 4 different languages including 3rd country languages) without a plug in – I will translate myself. And can I translate the buttons as well?
If so, what would be the difference of using plug ins (I saw the comments where you advise on plug ins)
Thank you in advance.
Hi
A plugin is needed so that you can have 4 versions of each page (for each of the 4 languages).
Also, you can not really load all translations files in a single set language
Thank you
Hi. Before I buy, can I add Google maps to it? I want to have google store locator on my website, is it achievable with your template?
Hi,
We offer a Google Map Element as well as an Open Street Map element where you can place markers/pins for different stores on the Map like that.
For details, please see:
https://avada.com/documentation/google-map-element/
https://avada.com/documentation/openstreetmap-element/
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hmm not sure if that would work. Will need to check it. Requirement is to have a map that based on provided postcode will show nearest location.
Hi,
For such a zip code based locator/search you might need to use a 3rd party WP plugin for this along with Avada. There are several solutions you check out for that.
Thank you. – Abbas
what if I have working javascript and html code, can I use it inside your template? I created postcode search bar and it works with my google api and return results on google maps. Is that something I would be able to add into your template?
Hello @novak100
You can use HTML / CSS / JS Code inside the code block in Avada and it should render fine for you, however to provide more assistance on your query specifically we will need to check on your setup, what you can do with Avada is create your own single custom post layout using our Layout Builder which accepts dynamic values and ACF fields.
Thanks
-Ammar
I identified a bug 2 years ago and I keep forgetting to report it although it keeps affecting a website I assist with. I tore down the site, did a fresh install, rebuilt it, uninstalled plugins, renamed pages, etc. I have done everything possible under the sun. I identified the issue although I don’t know why it happens. The issue is this: - https://www.auditpeak.com/resources/ - https://www.auditpeak.com/resources-cloned/
These two pages are identical. As you can see, one is a copy of the other page. However both pages look different because the moment I indicate in wordpress that the “Resources” page is the blog page, it immediately loses any configurations that is visible on the cloned page. I included the cloned page so you can see how the blog page is supposed to look. If I was to assign the clone page as the blog page it would also look like the current Resources page. It’s an obvious bug…I just don’t know why it happens.
Hello @Bequia
This is not actually a bug but intended behaviour of how the auto generated blog page works, as soon as you assign any page as blog page it is then considered as an archive page so the blog loop can be displayed on it, this is standard WP behaviour and is expected, if you want to show blogs and keep the layout of page intact you can simply use our Blog element or even post Card element, this is all mentioned in our documentation post here => https://avada.com/documentation/displaying-blog-posts-on-your-site/
If you need further assistance, please open a support ticket and our team will get back to you soon.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I just have a short question when and if at all the problem with special characters in Avada forms will be solved. Unfortunately, nothing has changed in this regard in the last updates and special characters are still displayed incorrectly in the form emails. If you enter them e.g. like this ü, the texts are saved correctly, but are gone again the next time. Here it would be very helpful to solve this problem. It exists already longer. Thanks a lot
Hi,
We’d need to check your setup for this.
For your issue you can reach us via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi, I’ll write it there again of my own accord. Then I’ll definitely get the answer I should buy a new support plan. Only now comes my problem. Why should I now spend $50 again for an error and others are happy when it’s fixed and didn’t have to pay anything. Sorry but no thanks. I’ve already bought 8 licenses, but I’m really slowly looking for a new theme.
Hello @Eclipse16V
Where exactly are you seeing this issue? do you mean inside the body email? because you should get the right characters if the encoding option is set, in any case we will need to take a closer look into your issue and get more details before we can assist you with this.
Thanks
-Ammar
Can all Prebuilt Websites be adapted for international use, for example german date and time formats in event calendars?
Hi
You can sure do that. We do allow the option to set date and time format
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, can you please reset my license?
Hi
Please reach out to use via our support area and our team will surely assist with this
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I’m using the prebuilt lifestyle theme from you and I like it as it is so I don’t want to change anything. However, I do not get the images in the slider changed. If I want to replace the old images with new images, the old ones are still displayed. How can I solve the problem?
Hello @metanic
We are mostly using background images with container in our prebuilt websites, when it comes to the sliders however you will need to change their images from the respective slider settings, we will need to take a closer look into your website to provide further assistance in this case.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Do WooCommerce and WPML included in this purchase? I don’t have to pay extra for install those plugins?
Hello Jelly012
WooCommerce is already a free to use plugin and can be installed in any WordPress installation, regarding the WPML however it does require an additional license and is not bundled with Avada.
We will be happy for you to be a part of this amazing Community 
-Ammar
Hi, i bought your great theme and support expired but it’s a very simple question, I would appreciate your help:
I have a onepage with a menu with anchors, and then another page which menu goes back to main page with anchors, for example: https://mysite.com/help, but when I return to my homepage with the anchor, all items on the menu are selected as active.
Thanks.
Hi
Please make use of two different headers one where the menu links are relative and one where the menu links are absolute . The relative one would need to be used on the homepage. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
If you need to renew support then check the link here
We look forward to helping you!
Thank you, Shaminder
Hello,
Awesome theme. Great support!
I’ve installed two licenses on company1.com and company2.com.
Now both the companies have merged into one and the management has decided to have both entities under one domain viz. newcompany.com/company1 and newcompany.com/company2. Both will be independent WP installs.
My question here is: 1) Can I use only one license on both WP installs as they are under one domain? 2) Can I then use the spare license on another domain with another website?
Do guide.
Hi,
Each live production site requires its own separate license so in most cases you will need to purchase a license for each of the installation/site e.g. on subdomains or multisites. There are a few exceptions to this rule as guided in the “Do I need to buy a new license if I use the theme on a subdomain?” section on below page:
https://avada.com/documentation/avada-registration-and-licensing-faq/ https://avada.com/documentation/avada-license-information/You can check that out for more details.
Thank you. – Abbas
Hi, I just bought a license for my site but when I try to add gave to me this error: No domain was passed on in the request, this is needed to confirm registration. How can I solve it? Thanks for the help
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Any idea on when the new “Instrument Sans” font from Google will be natively available in Avada?
Hi,
We rely on the Google Fonts API for bundled fonts. It is up to Google when they decide to add/remove any fonts from there so I’m afraid we don’t have any information regarding the new fonts.
Thank you. – Abbas
Hello,
When I use these plugins in Avada Editor, I cannot upload images to the site. Could you help?
Hello @sertacgul
I am not sure which plugin(s) as they are not mentioned, but it simply sounds like an issue with the plugin(s) itself, please try checking on a default WP theme with same plugin(s), if the issue persists please open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
this is the name of the plugin: Avada Builder I can’t open a request because I don’t have support period. would you make my victim
When I activate this plugin, I can’t do many things, I deleted and reinstalled my problem.
Hi,
As this area is meant for presale queries / generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
i just extended my support but not show on myavada account.
Hello @myj111
We can definitely see that you have active support, please follow the instructions here to apply the support extension from your my.avada account => https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_Support_Extension
If you need further assistance, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, many thanks for the advice on the GoDaddy hosting issue. It has resolved some issues but I am still not seeing the logos change. I appreciate your response has been very timely to my ticket but could I urge you to have a look at the logo issue as soon as possible. My ticket number is 2256507287 Thanks
Many thanks, superb support
Hi
We are happy we could help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
