4030 comments found.
The Penci Bookmark & Follow is awesome. Could you make it for categories too??
Thank you.
Hi,
Thank you for your interest in our theme.
We appreciate your feedback. Rest assured, we will consider adding this feature in near future updates.
Best Regards,
PenciDesign
KEY IS NOT WORKING AFTER TO PAYED! IT’S NOT WORKING I WILL PUT 0 STARS IF YOU DONT GIVE ME MY KEY!!!!! I PAYED FOR USE!
Hi,
I don’t understand your problem. Can you please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I bought the theme and the key is using by other person!
the support forum is not working
Hi,
We have reset your license key, so you can try activating the theme again.
Best Regards,
PenciDesign
Hi, on the latest theme update, js_composer gives me an error and breaks the whole site. I tried downloading it from the Theme files and uploading again, but it keeps giving me the same error.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Do you have any plans for Live Blog feature? Like other news websites using how to cover a live event with real time update
Hi,
Thank you for your interest.
Yes, we have plans for this feature. We can add it in one of the next 1-2 updates in the near future.
Best Regards,
PenciDesign
Hi,
The “Live Blog” feature just released – Let’s get the theme and enjoy it 
Cheers,
PenciDesign
Hello, I bought the theme, and the key is not working. Somebody use already this key, can you send me an other key please???
This license key has been registered for the domain, BUT THIS IS NOT ME!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
IT’S NOT WORKING I WILL PUT 0 STARS IF YOU DONT GIVE ME MY KEY!!!!! I PAYED FOR USE!
Hi,
We have reset your license key, so you can try activating the theme again.
Best Regards,
PenciDesign
How to set up a mega menu like this style
https://ibb.co/4ZQvhSzHi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi there,
I purchased this item and during installation, I couldn’t activate it. When I entered my purchase code, the system couldn’t find it – a rotating circle appeared but nothing happened beyond that. Can you please help me figure out what the problem is?
Thanks
Hi,
It seems that the problem with your SSL. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
This them looks really amazing, easy to customize and fast loading. But i want to know one thing before buying it. Can we make a design similar to https://apkgstore.net/ in this theme? If yes, then please guide me little bit and i am all set to buy it.
Hi,
Thank you for your interest.
Yes, you can create a website similar like that website. Just need to buy the theme and use Elementor or WPBakery to setup the homepage.
Best Regards,
PenciDesign
Is the Control Panel, Options, and Management of the theme available in Brazilian Portuguese?
Hi,
Thank you for your interest.
If you want to do that, you need to translate the text inside the Control Panel, Options, and Management from the theme into Brazilian Portuguese. Sorry, but we don’t have any team members who can speak Brazilian Portuguese – so, we are unable to create a translated file for this.
Best Regards,
PenciDesign
I understand. If you wish, I’m available to do the translation. Currently, having the Theme and the Theme Options in multiple languages is highly beneficial. This way, when someone activates the theme on a WordPress installation, the theme reads the language of the installation and adjusts itself to match that language.
Yeah, I understand. If you could provide us with a translation file, it would be highly beneficial for other customers.
Best Regards,
PenciDesign
Hello, I download your last files. But JS_COMPOSER is yet in 6.11.0 in your files. And now we need to be in 6.13.0 Regards
Hi,
Yeah, we will update the new version of WPBakery plugin in the next update version of Soledad. No worries
If you have questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi, Thank you. This plugin is very boring. We can’t update it alone. Regards
Hi,
We have just updated the theme package, which includes the latest version of WPBakery Page Builder. Please feel free to download it again in order to obtain the most recent version of the WPBakery Page Builder plugin.
Best Regards,
PenciDesign
Hi, thank you. I test tomorrow. Best regards
I plan to buy this template, if I buy at the price shown, do I get all the template options available in the demo?
Hi,
Thank you for your interest.
Yes – of course you will get all the templates available in the demo after purchasing the theme.
Best Regards,
PenciDesign
Hello,
I submitted a request here yesterday, and was told to go to support page and submit a ticket. I am not able because I’m required to pay 41.00 for support. Wish I could.
I own 3 themes, and have never required support, not ONCE, because you guys are great.
However, my main purpose for using this theme was for Using the pay per post ( frontend submission plugin) which has so many bugs, that wont allow to USE THE PLUGIN.
My developer, who is amazing, cannot get around the bugs, and therefore, I can’t use it. I understand the support takes time, but as a loyal customer, please let me connect with you and submit the bugs on this plugin, so it can begin to shine, AND I CAN USE IT….
I would like YOU to improve this plugin on the next update. There are other options in the market, But, I’d like to prove your plugin is amazing, and show YOU, how it should really be used, by everyone. I’ve dedicated so much time and effort dissecting this, it would only be a benefit to you to UTILIZE MY FINDINGS.
Can someone address my concerns. I tried the form, but had issues, Hopefully went through
Truly Loyal Andrew-
Hi,
We’ve replied to your email You can check it and we will have a look at this to help you.
Best Regards,
PenciDesign
awesome!
Hello, your front end submission plugin (Pay Per Post) is not working properly.
As I set pricing with packages, that allows users to post (X) amount of posts, when they select a package, we realize that, users scan still exceed the amount of posts designated by the package. Are you aware of any issues? I can’t use this anymore
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I need to revoke 2 license’s for 2 sites not in use. How can You help, please
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, we are trying to install the theme in vialandalucia.com and it tells us that it is already installed in ponientetv.com, you can delete it from ponientetv.com, we already deleted that website and we are not using the theme in that domain, and it won’t let you send a ticket to fix it, thanks
Hi,
Thank you for purchasing our theme.
If you are unable to create a new ticket, please send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I bought a template. Why is the license not valid when activated?
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Yesterday I bought a template. Why is the license not valid when activated?
Hi,
Strange, all other customers can be activated the theme normally.
Please take a bit of time and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello. How to see a list of demo soledad created on WPBakery Page Builder (no elementor)
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi How can i change the blue accent color of the demo https://soledaddemo.pencidesign.net/soledad-modern-tech/ in an easy way (there are so many confusing coloring options under “Customize” menu. Thanks
Hi,
You can change it via Customize > General > Colors > Accent Color.
For more questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
soledad theme and this demo demo https://demosoledad.pencidesign.net/soledad-construction-business-multipurpose/ can only be done on elementor? I need on WPBakery. Is it possible?
Hi,
Yes, it can be built using WPBakery.
For more questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
