6411 comments found.
Is there a option in the elementor widget panel about drag and drop rating option, Let say I am reviewing few payment gateways and under each gateway i can review it. can you understand what i mean ?
Hi Dilankalakshan
for the review option we didn’t put it in the Elementor, we put it in the metabox in every post
please check the link below to see how our review feature work
Thank you
Thank you for replying, lets say i am reviewing 5 wordpress themes in a blog and how am is going to rate all 5, i believe the meta box in every post in work only for one product review, that’s why i asked about the elementor widget since we can drag and drop it under every product.
sorry, unfortunately at this point we don’t have option for multiple products review on one post, our review feature only provide 1 review on one post at this point
Thank you
Frontend Submit Feature with WooCommerce Not Working. Once I select “Post Package” on the WooCommerce product page, the add to cart button disappears. And, the Submit Post button doesn’t appear on My account page.
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Please check #128078
On the latest update, when I change some settings in the customizer, it gives me this option “looks like something’s gone wrong. wait a couple seconds, and then try again.” What should I do?
Hi maservicesofficial,
could you please give more information about this, which settings that you try to change and generate this error?
Thank you
Have you read my message completely, If I go to customizer and even change or modify any settings and click to publish it then it says this error:
“looks like something’s gone wrong. wait a couple seconds, and then try again.”
Even I can’t able to publish any post on my website. It’s happened after the last update the theme. I shocked after 2 days of long wait I received this reply to told that “What settings I change”, Wao.
I can’t change any settings in the customizer, and I can’t able to publish any post. Is that clear? Fix my problem ASAP in 12 hours. Thanks
Its your Essential Plugin that is malfunctioning like this, If I deactivated then customizer saves the changes and published but when this plugin gets activated, noting I can do to edit customizer changes and update or publish a new post. I hope you now more clear on that issue.
we already checked in our side and we didn’t experience that issue in our side with jnews essential, the customizer settings and post publishing still working properly, that’s why we need more information about your site
first please make sure you are using the latest version of JNews essential, if the the problem still persist, please share your system status in the link that you can find our profile, you can find the system status on Wordpress Dashboard > Jnews Dashboard > System Status
https://themeforest.net/user/jegtheme#messageThank you
How can I increase the size of the logo for mobile viewing. Logo is too small and needs to be increased but can’t find an option for this.
Hi cancasa,
you can use css code to increase the logo size on the mobile, we can help you in our support forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
It’s not allowing me to post a request and I never used the support since \I bought it. Looks like I’ll have to edit the review due to your inability to help.:(
I think it’s disgraceful that you’re unable to get this fixed. What sort of service is this?
How can I add a registration page to the Jnews theme, it only allows the login page. I won’t mind if I get a swift response.
Hi staymedia
if you want to allow users to register to your site, please activate the settings on Wordpress Dashboard > Settings > General > Membership > Enable Anyone can Register
Thank you
Hi, for a new website (and licence) I love the podcast option. Can I upload mp3 files to my wordpresshosting and use RSS to serve the feed to Apple Podcast and Spotify?
Hi Flexgids,
JNews theme support Powerpress plugin for podcast, you can use the Powerpress feature to generate rss feed and share it to apple podcast or Spotify
Thank you
I just updated to the last Woocommerce version 7.8.0 and all Account panel is gone. Goes to My Account and is white, without information. Goes to My Orders and same, without orders, it’s white.
Any idea how to fix that, please???
pd: I asked the same in Woocommerce plugin site: https://wordpress.org/support/topic/account-doesnt-show-orders-since-last-update
Hi MOTOREXTREMO,
we’ve tested Woocommerce version 7.8.0 in our side with latest jnews version and it still working properly, Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello, I’m running into a few issues with the JNews WordPress theme.
I’m using the “Crypto News” JNews theme.
(Issues I have using Jnews theme) 1. At the bottom of the website near the footer, it shows the authors box. (I would like to remove this)
2. When you click on any blog posts, if you scroll to the bottom of your article it goes to other articles and to other pages like an infinite scroll or something. (I would like to remove this)
3. When you use a mobile device to look at my website, and click on the 3-line “burger” menu icon, it does not do anything. (I would like to fix this option.
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. please also attach your website url in our forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello, Our center inherited a site created in WordPress. We recently did a “check” for ADA compliance website and the first item on the list of critical issues is that our social icons don’t have a detailed description.) A WordPress group on Facebook said that the theme (which is JNews) does not give the option to customize the share buttons at the moment. How can we add descriptions to our Facebook and Twitter links so that we are ADA compliant? Our site is https://www.theinvadingsea.com/. I am not the person who purchased JNews for this site so my username is not associated with this website.
Hi aedwards67,
if you want to add a description to the social icon, you need to add aria-label to the social icon element, you can do it by updating the code inside the function jnews_generate_social_icon_block in /wordpress/jnews/lib/theme-helper.php
but please notice that when the theme gets updated the code maybe got replaced
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Is there any issues regarding Background ads option since 2 last update ?
Hi cppresse92,
we’ve checked the background ads and still working normally in our side,
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi, after i post video format embedded. i found my website generate thumbnail with 3 second video webp for featured image. how it works ?
Thanks 
Hi wilsondjiauw,
the 3 second video that generated will be used as preview for video blocks element such as JNews – Video Block 1, JNews – Video Block 2, JNews – Video Block 3, JNews – Video Block 4
for the example you can check it in our demo, please check the link below
you can try to hover one of the post in the home page and the video preview will be shown
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello,
When I choose this template I got Fatal Error on my wordpress. With the debug option I found the following error:
Fatal error: ... ... ... ... ... ... ... /var/www/html/mydomain.com/wp-admin/includes/class-wp-filesystem-ftpext.php on line 146 There has been a critical error on this website.
If I change the theme with a default one, my wordpress is running again.
Could you please provide me with more details?
Best Regards
Hi sofijanov,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
please attach the detailed error.log and your system status, you can find the system status in WordPress Dashboard > JNews > System status
Thank you
Do you have any plans for Live Blog feature? Like other news websites using how to cover a live event with real time update
Hi abdulahad283,
at this point we don’t have live blog feature yet, thanks for the suggestion we will consider to add it to the feature request list but we can’t promise it will be available soon. at this point you may consider to use third party plugin for live blog with JNews.
Thank you
Hello
I like your theme. Right now i am using Jannah. So I want to migrate to JNews. I do not want to loose my articles and categories and pages (with their respective link. I have read that it is possible to migrade from Jannah. Now my question is this:
Does migration will work like this ?
Thanks to clarify me
Hi BuxRecord,
thanks for considering jnews theme, if you want to migrate to jnews, please follow this step
- pelase do a backup
- you can consider using maintenance mode while you migrating Maintenace Mode Tutorial
- install and activate jnews theme
- and then you can select which demo that you want to import, if you want to preserve your articles, categories and page please check the documentation below at Import – Only Style section
JNews Import Demo Documentation
if you need help while installing JNews you can create a new support ticket on our forum.
Click Here To Get JNews Support
our support team will be happy to help you
Thank you
how to change the text on logo (there is no psd available). I mean from let’s say BUZZVIRAL to change the png in VIRALWHATEVER
Hi ancasmartdev,
if you want to change the logo please go to Dashboard > Appearance > Customize > JNews : Header Option > Header – Logo
you can use png or text for the logo.
if you have other questions or need help, please don’t hesitate to open a new support ticket on our forum.
Click Here To Get JNews Support
our support team will be happy to help you
Thank you
I bought JNews Theme yesterday, I added the login button from JNews Theme but when I click on it using a private window tab to try and register it says “#jeg_loginform” at the end of my domain URL. I wanted to know if the JNews comes with a signup and login page widget. I tried using the login widget but I don’t believe it works for me.
Hi onlymedialearn,
In Jnews we have built-in pop up form not a page, you can check it in the link below
JNews Login & Registration Documentation
if you have other questions or need help, please don’t hesitate to open a new support ticket on our forum.
Click Here To Get JNews Support
our support team will be happy to help you
Thank you
The form does not show when I click on it using a private window to view the site as a new viewer.
PHP Fatal error: Uncaught Error: Call to undefined method JNews\Module\Block\Block_5_View::get_unique_id()
Hi! I have this error on my website, we I made a search
Hi lincgr,
could you please share the detailed error log? you can share the detailed error log in our support forum
Click Here To Get JNews Support
our support team will be happy to help you
Thank you
Hello Jeg, Really cool theme, i have a pre-sale question :Does all the plugins comes with such as Web stories, article pagination, ai assistant??
Thank you
Hi Anas_101,
thanks for the good words, webstories and article pagination is features of Jnews theme that you can use in all of our demos or prebuilt websites, for the ai assistant is different product, JNews theme owner have privilege to get free trial for Jeg Ai Assistant, you can check more about JegAI Assistant in the link below
Thank you
update version 11.0.8 not running smoothly, can you fix it?
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
thanks for the response
You’re welcome gontornews
Hello! There is an error in the downloaded and installed version, since it is 11.0.7 and not the 11.0.8 indicated in the update. Can you please correct the problem?
Hi,
Thanks for reporting, the theme file is already updated only the version number not changed.
Please try to redownload or reupdate the theme the version number will be changed to 11.0.8
Thank you
