by the way I contacted you a week ago already

Hi mstoz! Please note that we replied on 16 June 2023, exactly 2 minutes after you sent us the message (probably you need to check your Spam folder etc): https://undsgn.d.pr/i/2JTB7s

Hi ibrianshumway! If you create a new gallery with fewer images does this work? If the answer is yes this means that there is some error part server when you try to upload additional images. To check if this is the case you should open Chrome Developers Tools and see if there is any error in Console (probably 403). At the moment the only solution to add these images that I can think of is to copy the image ID ( https://undsgn.d.pr/i/RRpTPD ) and paste it into the shortcode where you see the list of the other IDs ( https://undsgn.d.pr/i/uZ88wL ).

Thanks for the help. I can add as many images I want to the new gallery. It doesn’t have to be fewer. And then when I go back in at a later date to add more images, I have the same problem. Does that make sense?

Hi brianshumway! Yes it makes sense but as explained this is related to a server limit, have you seen as suggested if you have server error 503 in the Chrome > Developer Tools > Console? That’s why I suggested a manual method, we certainly can’t fix server limits from here.

Hi cudedesign! We don’t understand the question exactly, can you be more specific? Do you have to on every category page insert custom text? In case it is possible with Uncode. If you want to give us more information we can tell you more details.

Are we able to customise the product category page to include long form content? If you look at the link, we have a lot of content below the product area for SEO purposes.

Currently we are using a WPBakery add on to achieve this functionality. Does the Uncode theme allow us to design the product category page, or do we have to continue using a plugin?

Hi cudedesign! No with Uncode natively you can create the upper part different for all categories but not the area below the products.

Hi tomathen, and thank you for appreciate Uncode!
The media are the ones of the Wireframes plugin. In a few words, the Wireframes plugin needs these few media to use these images as placeholders. If you don’t want them, please block this with the “Block import of default placeholders” hook you can find on the bottom of this page: https://support.undsgn.com/hc/en-us/articles/360001634157

Super, thank you very very much!!!!

You welcome!

Hi apollorae! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hello Bexaexpert
if you use the old lightbox https://undsgn.d.pr/i/Sfishq the volume of the videos will follow the last YouTube usage, so if you had muted the video when you visited YouTube, it will open in mute mode, otherwise it will open with the last value set. The new lightbox always opens videos in mute mode instead, sorry, but from the next update we will add advanced settings to better control the volume without depending on YouTube settings: https://undsgn.d.pr/i/T994sm

All the best

Hi,
I’m sorry, but this is not something we can do from here. Since it is a 403 error, you should ask your host to debug it for you and give you more advice since they will see the error logs: maybe there are some permission restrictions, some folders are protected etc.

If you also need further support, this is offered in our help centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you for the reply. Clearing cookies resolves the problem for a few days as I mentioned, so the issue seems to be cookie related. This could still be something server side on my end?

Hi tracedef! We honestly can’t tell you because we’ve never had any other similar reports related to cookies. Here we have a resources with the causes we found over the years (yes, it’s indeed always related to the server settings): https://support.undsgn.com/hc/en-us/articles/115000580429

Hi web_SKOR! We are sorry, but it is not possible to use Font Awesome Pro. We had already explored this possibility, but it is not compatible with the system that was already in use on Uncode. However, if you are using Icon Box, perhaps it would be better for you to directly upload the SVG file in the Media option.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi flowerypekoecom! It seems strange that things are exactly as you say or that there hasn’t been a URL change. This is something we can verify and give you evidence of. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi domaineauchere!
1. This we don’t think is something possible. Anyway this part is about Envato, as authors we don’t have access to this (the commercial and licensing part is handled by Envato). You should try to hear from their support: https://help.market.envato.com/hc/en-us/requests/new
2. Please find here more info about custom fonts: https://support.undsgn.com/hc/en-us/articles/214006085

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Are you using some extra plugins? From what we can see your Logo Mobile images are both png and webp: https://undsgn.d.pr/i/Z2Ifj7
Can you please try to upload them again in png format and let we know?

I’m using imagify, you were right: the webp version was giving this trouble! Now works perfectly, thank you very much

Thank you for the confirmation!

Hi michael91brandon! Not sure to understand exactly but you can try this one:

.panel-group .panel-heading + .panel-collapse .panel-body {
    border-top-width: 0px;
}
.panel-body.single-block-padding {
    padding: 9px 0 36px 0;
}

Hi MetalPotatoUK! Here you are:

.grid-filters ul.menu-smart li.filter-show-all {
    display: none !important;
}

Hi RosaPaz, and thank you for your interest!
No I’m sorry but I can’t confirm this, we looked at this a while ago and practically not possible to make a creative theme conform to what is required.

Ok! Thank you

Thank you for the confirmation (even if we cannot help with this)!

Hi luciamyv! Not sure to understand but probably you are referring to the email button, not Telegram, so everything is working as expected.

it wasn’t working but nevermind, I deleted it. Thanks!

Thank you for the confirmation (even probably we didn’t get your request)!

Hi dewwondm! As always you can consult the official Change-Log here: https://support.undsgn.com/hc/en-us/articles/115004287985

Hi Isudjisu! No this is an option of the Posts module, the setup it’s pretty easy and you have many more options and customization possibilities: https://support.undsgn.com/hc/articles/213459549

ok, thanx for reply!

Thank you for the confirmation (even if we cannot directly help with this)!

Hi prophet108! It will be published the next few days within the week with an update.

Hi framerider1! There is an automatic option connected to the Skins that changes color automatically based on the context. Otherwise, if need a specific color we can suggest a simple CSS code. In case please share the preview of the site or open a ticket so we can help with this.

Hi silviamancini! Let’s all make sure to release an update with the fix to Slider Revolution during the next few days, so definitely within the week!

Great! Thank you!

You welcome!