39271 comments found.
Thanks for the great theme. I have purchased 3 licenses. However, since yesterday – update to the latest version – a website (https://digimusiclab.com/) does not display some content. Although the page appears unchanged in the backend and the texts are there. Wordpress, theme and plugins are up to date. What can I do?
Hello @robersl
We will gladly check the issue for you, however there is no visible error on your website and this will require a thorough troubleshooting before we can provide you with any assistance, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I tried to update Avada theme on multiple of my recently new installed sites and it says: “The purchase code is already being used on another domain.”
I have not used the license keys on any other sites.
Hi,
Please see that a single purchase code is being used on each install. If you have multiple licenses, please verify that you copy each unique purchase code and use that to register each additional site.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
To free up a purchase code / get rid of the ‘already being used message’:
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb Thank you. – Abbas
Hi, I have a purchased license but I don’t remember the username for https://my.avada.com
When I create a new account with that license number, it tells me that it is already associated with another user.
With the license number, is there any way to know the username or email to reset the password?
Thank you.
Hello @serviceboxst
We are sending you an email on the associated address with this envato username, please check your email so we can assist you with this further.
Thanks
-Ammar
Hi, I wanted to know if the theme is compatible with the plugin “Personio Integration Light” to integrate Personio. I have done some tests, but neither header nor footer can be activated. Thank you!
Hello @SamsaraWeb
We have not officially tested this specific plugin with Avada so can not provide you with any solid response here regarding it, we suggest you to please get in touch with the plugin author(s) about compatibility regarding the plugin further.
Click Here to Get Avada Support
Thanks
-Ammar
When trying to register it says: The purchase code is already being used on another domain.
Logged in to “My Avada” and i can see that it was registered on my another website, but it’s running on another theme now. How to reset avada purchase code so i can use it on new website?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Issues with My Avada:
1. Why does our “My Avada” show that our licenses are not connected to our website? We are currently using Avada V7.11.0 with no issues.
Details: https://prnt.sc/8UynBWWeYnYa
2. Why does our “My Avada” no longer show our entire Ticket Support History? Many older tickets provide solutions that have been useful to restore of “re-fix” our website. We are aware that our support period has expired. That should not prevent us, however, from viewing past solutions or tickets that were generated during our valid (paid) support periods. Kindly restore our ticket history.
Details: https://prnt.sc/iPMCsdjcnhvM
Thank you.
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Today, I purchased a new Avada theme. I switched from my old theme to Avada and the widget tab has disappeared from my Wordpress panel. I can’t access any widgets, edit them, or create new ones. All my footer links and sidebars are gone. I’m trying to get support from https://my.avada.com/login/ but despite resetting my password numerous times, my new passwords never work for logging in. I’m in a difficult situation, what can I do?
I was able to log in with a different email address.
Glad to hear you were able to login.
For the widgets issue, please see that you have “Legacy Widget Areas” enabled WP Dashboard → Avada → Global Options → Advanced → Features.
You can send in a ticket if you still see issues.
Thank you. – Abbas
Hi Avada
How can I customize the “margin-bottom” of #content to “0px” on mobile. Currently it is defaulting to “50px” which looks quite large on mobile.
Image: https://prnt.sc/Yipc6REI7DdF
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I just have to ask a question and it makes no sense to renew my support license for $69
Hi
You can use the CSS snippet mentioned here. Add this by going to WordPress admin panel dashboard → Avada → Options → Custom CSS
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks for your great support. Problem solved thanks to your code.
We’re glad to assist. 
Is there an issue with myavada login page? It does not work.
Hi
There was temporary issue in the login area however, this is now resolved. Can you please clear all cache and login by going to my.avada.com
We look forward to helping you!
Thank you, Shaminder
is the license supported the multisite?
like. I registered it to mydomain.com. I want to use my multisite (activated in wordress). sub1.mydomain.com and sub2.mydomain.com
Hi.
A single purchase is valid for a single site. Further sites will need additional purchases (One purchase code per site) You can refer to the licensing details in the documentation below. https://avada.com/documentation/avada-license-information/ and https://themeforest.net/licenses/standardThank you, Shaminder
Hello, I just bought the theme. Can I use the theme as a subfolder for the main domain, for example domain.com/avada/ and then move the whole folder and the database directly to domain.com? I need some time to finish up the design for the new website, and in the meanwhile i will use the old design that is present on domain.com. That’s why i’m looking forward to work on a subfolder, until the new website is ready to use. Is that allowed?
Hello @alindicu
Yes, that is definitely doable and your license will work without any issues, you will need to reset the license once the domain change is done so it can be recognised properly by our system, if you need further assistance with this, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, That’s perfect! Thank you!
We’re glad to assist.
I recently purchased support on June 13, 2023. But when I try to Submit A Ticket, I get a message that my “Support Period Has Expired”!! What is going on? Is there any other way to contact you directly?
I have already checked Avada and purchased it, but it doesn’t work smoothly and there are compatibility issues between Avada Builder and Elementor. But really Nice theme and good customer service!
Hi there
Avada’s builder is purpose-built for Avada, So naturally, we do not suggest you try and use multiple simultaneously. It will lead to issues.
Thank you, MB
I have already checked Avada and purchased it, but it doesn’t work smoothly and there are compatibility issues between Avada Builder and Elementor.
Hi there
Avada’s builder is purpose-built for Avada, So naturally, we do not suggest you try and use multiple simultaneously. It will lead to issues.
Thank you, MB
I’ve just updated my website – www.flamingocafes.com
TypeError: e.trim is not a function – I’m now getting this error when trying to do anything on live editor.
Is this a known bug??
I also can’t contact support as it’s run out. I do think issues like this should still be covered.
Hello @TribecaMediaUK
No, this is not a bug but could be specific to some broken content on the site or a 3rd party plugin incompatibility, also you do not have an expired support as we can see that your support is active, please try creating a support ticket and provide your site details so our team can follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Just bought a 6 month support… does your database update by itself or do I need to reregister the domain? Support in my account is still blocked.
Hi,
If you have recently purchase a support extension then please log into your my.avada.com support area and follow the step outlined in the following link, https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_Support_Extension
We look forward to helping you!
Thank you, Shaminder
I am not ask for help. Just tell how bad the service is! No support for theme is ok, but why no support for AVADA account? I forget the avada account user name, I can’t find how to solve it.
What’s more, when you do not use theme in one website, other theme can easy unregisted, but avada need to log into avada account and unregisted
I have the Item Purchase Code, why can’t I unregisted easy?
Hi
1) This definitely not true that we deny any service. You only have one ticket with us and this was 5yrs ago. There have not been any further tickets for you to even ask for support
2) If you do not use the theme on the site, you will obviously not have access to the Avada Dashboard in the site. You can easily unregister the purchase code from there, Screenshot here
3) If you have delete the site, you can still manage the purchase code from your Avada support account. To register your Avada website, please see this help file and video . To register your My Avada account, please see this help file and video . This is where you can manage your license registrations, get downloads, open a support ticket, and more.
If you do not remember your username, you can even use your email address to login.
If you are still having issues you can reach us via our contact us page, https://avada.com/contact/
Thank you, Shaminder
Thank you Shaminder. I have submit the requirements in your website. I have bought 3 Avada theme. Hope I can find the account username or email for the #1 avada theme. Then I can use in the new website.
Hi
Thank you for your update. We will be replying back to you shortly
Regards, Shaminder
Hi Sir/Ma’am
Do you have documentation for litespeed plugin setup or settings? I tried using litespeed plugin but some of the pages is not working or white page display.
Thank you.
Hello @everestOM
We do not have any specific settings ready to be imported for each optimisation or cache plugin(s) in this case, as this could be different based on resources used for website, we will however suggest checking console for any possible JS errors or get in touch with the plugin(s) authors about this.
If you need any further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Did Avada Themes consider developing a feature to search for a specific identifier in the Form Entries section, when there are a large number of entries, making it tedious to manually locate and delete/view a particular form’s data by browsing through multiple pages? For example: name Surname, Phone Number, or search for any data entered in the form field.
Hello @fatih24500
Currently searching thru entries is not a possibility I am afraid, if a specific entry has to be removed you will need to find it manually and remove it from the entries section, however you can always make your feature requests here => https://my.avada.com/make-a-request/
Thanks
-Ammar
Hi, Wordpress and avada versions are up to date. I imported the taxi demo, but the problem is, the changes I made on the homepage do not only happen on mobile, the homepage demo stays as it is. There is no problem with the changes I made on other pages. This is the only place I can get support from, please don’t tell me to open a ticket.
Hello @eMesut
Avada Taxi prebuilt website uses rendering option to show different content on different devices so you will need to actually make sure that the changes are being made into the right container or element in this case, to learn more about the rendering option please check our documentation here => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
Thanks
-Ammar
