46 comments found.
Hi there,
We are unable to update the Sultin Classy Extension from version 1.5 to 1.6. We have tried for a couple of months now, but it keeps stating we need to update from version 1.5 to 1.6.
Also, we have tried on numerous occasions to email your support, as well as fill in your contact form on your website, but both fail to send messages and we get errors.
Please advise.
Thank you,
Ryam
Hi there,
Is it possible to get a response to my question?
Thank you,
Ryan
If clicking the update button does not throw any error then it might be because of the cache so please you can ignore that. The plugin is updated.
I can’t proceed with the theme installation due to the following errors:
Install Required Plugins The installation process is starting. This process may take a while on some hosts, so please be patient.
Installing Plugin Sultin Classy Extension (1/2) Downloading the installation package https://www.moirecertificazioni.it/wp-content/themes/sultin/framework/download-plugin.php?plugin=sultin-classy-extension…
An error occurred while installing Sultin Classy Extension: Download failed. Not Found.
Installing Plugin Sultin Demo Installer (2/2) Downloading the installation package https://www.moirecertificazioni.it/wp-content/themes/sultin/framework/download-plugin.php?plugin=sultin-demo-installer…
An error occurred while installing Sultin Demo Installer: Download failed. Not Found.
All installations have been completed.
Hi, we have found your ticket. We will check your site now and update you about this issue. Thank you
How do we edit the blog page’s ‘read more’ buttons under each post? Right now, they don’t link to the individual blog posts, they link to the main blog page instead.
Hi. Are you planning to implement a sticky header for mobile too?
Any feedback?
We don’t have that plan right now, but you can set the sticky header using custom CSS for the mobile. Thank you
Hello, I’m using the theme for a website and it is great. The website is on for almost two years, lately I get this error on the screen: “Translation loading for the kirki domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init” I updated all plugins but it did not solve this’ what can be done to fix it? Thanks
This issue is coming from the kirki plugin. As this is a new issue we are sure the author of the plugin will soon release an update to fix that. And for now, you can disable the error showing by setting the wp-debug “false” in your wp-config.php file in the Wordpress installation. Thank you.
Hello, I hope you are well!
We have a problem on the news page (blog) the articles that are shown on this page have a “read more” button but it doesn’t work
what can we do to make it work properly ?
in your demo in theme forest it doesn’t work either
Can you help?
Thank you very much
Manuel Garcia
Hi, Please check if saving the permalink fixes the issue or not https://prnt.sc/swCrxfI_HwM2 if it doesn’t then please open a ticket. We will check the issue on your site.
Hello – I just purchased the theme and doing the installation of the DEMO content and plugins.
I noticed that from the list of plugins that are required the “Sultin Classy Extension” shows up to install and activate, but the link to the plugin is no longer working.
When I try to “ACTIVATE” the Plugin from my WordPress plugin library it gives me an error message:
“Plugin could not be activated because it triggered a fatal error.”
This will NOT allow me to complete the DEMO Content install and prevent me from fully using the theme.
Hi, we have found and replied to your ticket. Would you please check that and reply us? Thank you
Dear, I have the following problem below. may be you can help Thanks in advance for helping..
Notice: Undefined index: background_overlay_background in /home/stropci12744/public_html/wp-content/plugins/elementor/includes/elements/section.php on line 1450
Notice: Undefined index: background_overlay_hover_background in /home/stropci12744/public_html/wp-content/plugins/elementor/includes/elements/section.php on line 1451
Notice : Undefined index: background_overlay_background in /home/stropci12744/public_html/wp-content/plugins/elementor/includes/elements/column.php on line 932
Notice : Undefined index: background_overlay_hover_background in /home/stropci12744/public_html/wp-content/plugins/elementor/includes/elements/column.php on line 933
Hi, These notices created with elementor latest update. You can disable notice by following https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/. wp debug should be false => define( ‘WP_DEBUG’, false ); Click Here To Create Support Ticket on SmartDataSoft support system
Hi It seems something wrong with your activation system.
I tried to activate but it’s keep spinning after approve the envato connection.
Then i tried to open support ticket and it says invalid purchase key even though I have tried correct key several times.
How I get this fixed?
Hi,
The envato API causes issue sometimes to activate the license so if the license is still not activated then please can you open a ticket is our support system we will check the issue for you.
Thank you, SmartDataSoft Team
Hello. We are looking to purchase the Sultin consulting wordpress theme.
We are currently on Wordpress 6.4.1 and looking for compatibility requirements.
can you please let me know if this theme is compatible for all functionality.
thank you,
victor santoro
Yes it will work.
Does it support RTL?
Sorry no
But there is a side button in the demo to change to the RTL?
Hi,
Sorry for the misommunication if you are willing to buy the theme you can buy it our theme is RTL supported.
Thank you, SmartDataSoft Team
The contact form doesn’t send email notifications unless you pay for the premium version? Is this a joke?
Hi,
The emails can be send free you don’t need pro version of the plugin for that https://prnt.sc/qUPkUm9hGBq9 you can configure that from the email settings and this is totally on the “Fluent form” plugin so we don’t have any thing with that. The theme is just for the design of the forms but the full functionalities are controlled by the plugin. If you need any help then please open a ticket in our support system.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Does the Contact form Works…and is the testimonial page dynamically changed or manually?
Hello I am unable to download the demo data plug in to upload the demo data and start editing theme.
I am continuously getting this error The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please see support ticket T8E52DD5F-001-CY3. Its urgent
Hi,
Apologies for the inconvenience. We understand the issue you’re facing while downloading the demo data plugin for theme editing. The error message “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” has been noted. Kindly refer to support ticket T8E52DD5F-001-CY3 for further assistance. Rest assured, our team will provide you with the necessary support to resolve this promptly.
Thank you, SmartDataSoft Team
Hey i have purchased the them and used it on a wordpress account. However I was not the admin and was kicked out the wordpress account not able to use the theme. I am trying to activate my theme on a new wordpress account where i am the admin and its telling me its “Used”. How do i clear my status as i now have a new word press account and cannot use my theme?
never mind i figured it out! Thank you lol
Love your theme, quick question. Can the preloader animation that appears when switching pages be disabled or customized?
Thanks for the quick reply! Does changed mean removed? Or will I be required to keep it?
Thanks for the quick reply! Does changed mean removed? Or will I be required to keep it?
Hi, with regular licence , we have access to all source code ? thanks
Sorry not understand your message. You can use the theme but not claim as it’s your own properly and not able to resale the theme code. Thank you
I mean any encrypted code ? so we can easely custom all the theme ?
No no encrypted code. All is php code and can be customizable. Thank you
OK and JS, CSS… all ? thanks
right ?
Hey I just purchased the theme. I followed all the instructions to upload the demo date. However my home pages looks very strange to the top and not like the demo data. Why is this?
Hi,
It’s possible that a caching plugin or a third-party plugin installed on your website is causing conflicts with the theme or the demo importer, resulting in the issue you’re experiencing. To further investigate and provide a solution, kindly submit a support ticket through our system. Our team will thoroughly analyze the situation and assist you accordingly.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Hello, on the 9th I sent a message to support asking for help to edit some things that I’m not able to do. It’s really urgent and I haven’t received a response yet. Can you please reply to me today? (Ticket Track ID: T53465D1F-001-T9Z) Thank you!
Hi,
Thank you for reaching out to our support team. We apologize for any delay in response and understand the urgency of your request. We have noted your Ticket Track ID: T53465D1F-001-T9Z, and our team will prioritize your message.
Thank you, SmartDataSoft Team
Hello, yes, they just responded to me. Thank you so much, but I just replied and sent new points that I noticed were still not okay. Please be quick again (these will be the last points to resolve, and after that, the website will be completely okay)! Thank you so much for all the attention!
Hello! I have asked some questions through the support, please respond, it’s urgent to continue editing the theme! (Ticket Track ID :T53465D1F-001-T9Z) Thank you.
Hi,
Hello! Thank you for reaching out to us. We understand that you have asked some questions through the support system and that it’s urgent for you to continue editing the theme. We apologize for any delay in our response.
Rest assured that we are working diligently to address your questions and provide the assistance you need. Our support team will respond to your ticket as soon as possible, taking into account the urgency of your request.
We appreciate your patience and understanding. If you have any further inquiries or need additional help, please don’t hesitate to let us know. Thank you for choosing our theme, and we’re here to support you every step of the way.
Thank you, SmartDataSoft Team
