39344 comments found.
Hi. I can register my code. And i this message is in “My avada” No domain active, either register or click refresh to update.
Hello @Berg90
Can you please try to unregister the code and then register it again once on your site and then check your my.avada.com dashboard, it should come thru fine in that case, however if the issue persists please open a support ticket following the instructions below and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Does your template work with the photo gallery from Gutenberg editor? As far as I can see (I tested it with a client) and there is no such possibility?
Hello @themmeni
We already have a gallery element that you can use with Avada Builder and can check it out here => https://avada.com/documentation/gallery-element/
If you need any further assistance specific to any other builder, we suggest you to please open a support ticket with our team and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
hi avada, Im using avada with a football plugin ho generat some post types like club, player , refree …..so when i build new layout for this post types with a new header it didn’t work . this post types didn’t take the forme from avada layout. can that be solve , any solution to that ? best regard thank you
Hello @FALCON2020PRO
We have not officially tested every 3rd party plugin with our layout builder so this is something that you will need to discuss with the plugin author(s) about this, if you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a site built using your theme. But I had removed all the blog posts that came with the template thinking that I wouldn’t need them. But now we think we would like to add a blog. Is there a way to import JUST a blog post so we could use it as a template. All your website import tool offers is importing the blog page, not the posts themselves.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
BLURRY BACKGROUND IMAGES
For everyone having the problem don’t bother with Avada’s solution. They don’t do a good job of explaining it. When you upload your image, you will not find attachment details as shown in their “solution”. You have to edit your page, insert your image and then you will see attachment details where you can select full size. I wasted two hours trying to follow their solution before figuring it out by chance.
Hello @abugagbby
The document for this is already available and works just fine, if you were not able to see attachment options it could be due to some other reason however this is simply an issue of not selecting the right size when setting up the image as mentioned here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
If you need any further assistance with this, please open a support ticket and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I want to show a form on the homepage or a blank page in the chauffeur booking system plugin. When I add the form as a widget or as a shortcode, the form appears in the avada page editor, but when I save it, the form does not appear on the real page. How can we solve this issue? Can you help me please?
Hello @Mesut
It will not be possible to provide exact reason for this without taking a look into your website and resources used, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I was asked to improve it (also fix it – not working for two years) an existing site, it’s built on Avada 3.5.3. I persuaded a friend whom I am making corrections to the website to continue using your template (the person who previously made the website for him – 2013 – did not provide him with the key, so he is now buying a new version). We are wondering if it is possible to upload the latest version of your template so that all settings remain unchanged? The old site didn’t use child-theme. Is there any way to upgrade without too much trouble? Regards, Sebastian
Hello @Sebastian
You should be able to update from 3.5.3 without any issues as far as you follow our update guide for updating from older version here => https://avada.com/documentation/updating-avada-older-versions/
You should also be able to apply your new license without any issues, if you need any assistance with this process, you can register for a support account using your license and create a ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, i use one licence in temporary domain, while site is in construction, after that i change the temporary domain to final domain, but forget remove licence for that temporary domain, and now i can not access to this temporary domain to revoge the licence and use in new domain (siteground temporary domain), how can i do to use the licence in final domain now? can u help-me?
Hello @Bonzinho
You can simply reset the license yourself from your my.avada.com dashboard, please read more about it here in our FAQ section => https://avada.com/documentation/avada-registration-and-licensing-faq/
Thanks
-Ammar
Hi there, quick question, is it possible to display 2 off canvas messages on one page? thank you in advance.
Hello @mdedesign
Definitely, however only one can be active at a time, so you will need to individually trigger them in this case, if you need further assistance with this, please open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have installed the Magazine template and there is now the same video and the Template Header on all blog posts. But the Single Blog Post does not include a video and uses the Global Layout Header.
During the template installation an error occurred, had to run the installer twice to finish.
Where can I look for the setting for this video and the different header?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Good morning. How to activate Slider Revolution license? because it has been deactivated!
Hi,
For any bundled premium plugin – you don’t need to register/activate it. You will be able to install it / update it from WP dashboard -> Avada -> Plugins page. Premium plugins can have some features locked out behind an optional registration/activate code but the core functionality will work without buying a license for the plugins.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello I bought several licences for your theme but I face an issue many time. When I press the button to import demo content from prebuilt websites, the pop up cover entire screen and I cannot press the button import. Why this is happening and how can I solve it? Thank you.
Hi,
If you’re not able to see the import button, please zoom out in the browser i.e. view the page at 80% etc and you should be able to see/interact with the button.
Thank you. – Abbas
Hello, thank you very much.
You are most welcome 
I need assistance. I purchased Avada in 2019 and recently used it for a clients site. i built the site on a staging domain, but for some reason you guys had it as my main domain. I have never used Avada support, the site is now live, but cannot use the updater because the staging domain is registered. There was no way for me to change it and apparently you want extra money now to provide me with support. I have never ever used your support, I just want to register the proper domain so I can update Avada. I created an account, but I cannot send you an email without paying more money. This is really quite unacceptable. Please advise. Thank you.
After much messing around, I resolved this by re-registering in the WP back end.
Hello @EuroSound
I believe there is some misunderstanding here, an active support account is not required at all to manage your Avada Licenses, All our license registration FAQs are actually open for all users and are mentioned on our company site here => https://avada.com/documentation/avada-registration-and-licensing-faq/
However, I am glad to hear that you have worked this out, if there is any other issue, we suggest you to search our documentation area and you will most probably find its response there.
Thanks
-Ammar
Thanks for the great theme. I have purchased 3 licenses. However, since yesterday – update to the latest version – a website (https://digimusiclab.com/) does not display some content. Although the page appears unchanged in the backend and the texts are there. Wordpress, theme and plugins are up to date. What can I do?
Hello @robersl
We will gladly check the issue for you, however there is no visible error on your website and this will require a thorough troubleshooting before we can provide you with any assistance, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I tried to update Avada theme on multiple of my recently new installed sites and it says: “The purchase code is already being used on another domain.”
I have not used the license keys on any other sites.
Hi,
Please see that a single purchase code is being used on each install. If you have multiple licenses, please verify that you copy each unique purchase code and use that to register each additional site.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
To free up a purchase code / get rid of the ‘already being used message’:
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb Thank you. – Abbas
Hi, I have a purchased license but I don’t remember the username for https://my.avada.com
When I create a new account with that license number, it tells me that it is already associated with another user.
With the license number, is there any way to know the username or email to reset the password?
Thank you.
Hello @serviceboxst
We are sending you an email on the associated address with this envato username, please check your email so we can assist you with this further.
Thanks
-Ammar
Hi, I wanted to know if the theme is compatible with the plugin “Personio Integration Light” to integrate Personio. I have done some tests, but neither header nor footer can be activated. Thank you!
Hello @SamsaraWeb
We have not officially tested this specific plugin with Avada so can not provide you with any solid response here regarding it, we suggest you to please get in touch with the plugin author(s) about compatibility regarding the plugin further.
Click Here to Get Avada Support
Thanks
-Ammar
When trying to register it says: The purchase code is already being used on another domain.
Logged in to “My Avada” and i can see that it was registered on my another website, but it’s running on another theme now. How to reset avada purchase code so i can use it on new website?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Issues with My Avada:
1. Why does our “My Avada” show that our licenses are not connected to our website? We are currently using Avada V7.11.0 with no issues.
Details: https://prnt.sc/8UynBWWeYnYa
2. Why does our “My Avada” no longer show our entire Ticket Support History? Many older tickets provide solutions that have been useful to restore of “re-fix” our website. We are aware that our support period has expired. That should not prevent us, however, from viewing past solutions or tickets that were generated during our valid (paid) support periods. Kindly restore our ticket history.
Details: https://prnt.sc/iPMCsdjcnhvM
Thank you.
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Today, I purchased a new Avada theme. I switched from my old theme to Avada and the widget tab has disappeared from my Wordpress panel. I can’t access any widgets, edit them, or create new ones. All my footer links and sidebars are gone. I’m trying to get support from https://my.avada.com/login/ but despite resetting my password numerous times, my new passwords never work for logging in. I’m in a difficult situation, what can I do?
I was able to log in with a different email address.
Glad to hear you were able to login.
For the widgets issue, please see that you have “Legacy Widget Areas” enabled WP Dashboard → Avada → Global Options → Advanced → Features.
You can send in a ticket if you still see issues.
Thank you. – Abbas
