39270 comments found.
The hamburger menu icon in mobile displays as a rectangle and I cannot change it.
Hello @ks2020
Could be due to icons not loading if you have recently migrated your site or changed SSL settings, this may require you to check your SSL setup and making sure that there is no mixed content warning on the page, if you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
In my case the support has ended, nevertheless I have a question. Why Retro → https://avada.website/retro/ demo does not look good on my site?
The header looks completely different, like on your site.
Hi
Please do ensure you have the header layouts selected by going to WordPress admin panel dashboard → Avada → Layouts.
Thank you, Shaminder
There are a lot of errors here. The imported content is: fusion_global=”803″] fusion_global=”807″] fusion_global=”1106″] fusion_global=”920″] fusion_global=”919″] fusion_global=”2164″]
and their not at all, what’s more it’s an invalid shortcode.
There are codes available with “id”
Hello @thommenl
It does appear that your import was not done properly in this case causing the issue, if you are still seeing this please try reimporting the demo again once, other than that we will definitely be needing your website details to look into this further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I am writing to you as a user of your WordPress theme to report a critical bug that I am experiencing. I apologize for the inconvenience caused by this issue and I hope you can assist me in resolving it.
The problem I am facing is related to the menu functionality on my website. Specifically, when clicking on the three horizontal lines to open the menu, nothing happens. As a result, my visitors are unable to access the other pages of my site, which severely impacts the user experience.
I have thoroughly tested for any conflicts with plugins or custom code, but the issue persists even with all plugins deactivated. I am confident that this is a bug within the theme itself.
I am using the latest version of your theme, and my WordPress installation is up to date. I have also checked for any available theme updates, but none are currently available.
I kindly request your immediate attention to this matter as my website’s usability and user satisfaction are being greatly affected. I rely on your expertise and support to resolve this bug promptly.
If you require any further information or access to my website’s backend, please let me know, and I will be more than willing to provide the necessary details.
Thank you in advance for your swift response and assistance. I greatly appreciate your dedication to ensuring a seamless experience for users of your theme.
Best regards,
Hi
We are sending a ticket to discuss the issue further.
Looking at your website from the frontend, it can be seen you have added a link in your column which nests the menu element for mobile mode. This is causing the menu items to not be clickable. You can edit the column and remove the link, Screenshot here
This is clearly not a bug but the result of a user’s setup.
Thank you, Shaminder
Hi I wanted to know how to limit one of the entries in avada form so that the number of characters is not less than or more than 14 and the character type of the input is only numbers? thanks
Hello @HamidYazdi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, When trying to register a new account my.avada.com i’m getting: The purchase code is already in use on another account, how can we reset this status ?
Thank you
Hello @devunify
That simply means that you already have a support account registered with the specific purchase code so you will need to contact us from that specific account in that case, if you are not sure which account is that please get in touch with our support and we will get back to you further from your current support account.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thank you for your reply, i’m not sure which account is that, must be a mistake, could you please confirm your support email address ?
Thank you,
Hello Ammar,
We’ve sent you a message via the contact at https://avada.com/contact yesterday, just wanted to make sure this was received (form errored twice) and had no reply since.
Your earliest response would be much appreciated.
Thanks
Hi,
What error message did you see when submitting the form?
Could you please try submitting the form another browser/machine to be sure?
We do respond to most queries in under 24 hours so if you haven’t heard back please do submit your query via the form again.
Thank you. – Abbas
Hello I purchased this item, and I have a question, is there any way to get statistics of the avada forms when users use them?
Hello @Frankencio2
Right now that is not a possibility with our Forms, however we are always listening to our customers and their feedback and you can always submit yours here => https://my.avada.com/make-a-request/
Thanks for choosing Avada.
-Ammar
Hi. I can register my code. And i this message is in “My avada” No domain active, either register or click refresh to update.
Hello @Berg90
Can you please try to unregister the code and then register it again once on your site and then check your my.avada.com dashboard, it should come thru fine in that case, however if the issue persists please open a support ticket following the instructions below and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Does your template work with the photo gallery from Gutenberg editor? As far as I can see (I tested it with a client) and there is no such possibility?
Hello @themmeni
We already have a gallery element that you can use with Avada Builder and can check it out here => https://avada.com/documentation/gallery-element/
If you need any further assistance specific to any other builder, we suggest you to please open a support ticket with our team and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
hi avada, Im using avada with a football plugin ho generat some post types like club, player , refree …..so when i build new layout for this post types with a new header it didn’t work . this post types didn’t take the forme from avada layout. can that be solve , any solution to that ? best regard thank you
Hello @FALCON2020PRO
We have not officially tested every 3rd party plugin with our layout builder so this is something that you will need to discuss with the plugin author(s) about this, if you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a site built using your theme. But I had removed all the blog posts that came with the template thinking that I wouldn’t need them. But now we think we would like to add a blog. Is there a way to import JUST a blog post so we could use it as a template. All your website import tool offers is importing the blog page, not the posts themselves.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
BLURRY BACKGROUND IMAGES
For everyone having the problem don’t bother with Avada’s solution. They don’t do a good job of explaining it. When you upload your image, you will not find attachment details as shown in their “solution”. You have to edit your page, insert your image and then you will see attachment details where you can select full size. I wasted two hours trying to follow their solution before figuring it out by chance.
Hello @abugagbby
The document for this is already available and works just fine, if you were not able to see attachment options it could be due to some other reason however this is simply an issue of not selecting the right size when setting up the image as mentioned here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
If you need any further assistance with this, please open a support ticket and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I want to show a form on the homepage or a blank page in the chauffeur booking system plugin. When I add the form as a widget or as a shortcode, the form appears in the avada page editor, but when I save it, the form does not appear on the real page. How can we solve this issue? Can you help me please?
Hello @Mesut
It will not be possible to provide exact reason for this without taking a look into your website and resources used, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I was asked to improve it (also fix it – not working for two years) an existing site, it’s built on Avada 3.5.3. I persuaded a friend whom I am making corrections to the website to continue using your template (the person who previously made the website for him – 2013 – did not provide him with the key, so he is now buying a new version). We are wondering if it is possible to upload the latest version of your template so that all settings remain unchanged? The old site didn’t use child-theme. Is there any way to upgrade without too much trouble? Regards, Sebastian
Hello @Sebastian
You should be able to update from 3.5.3 without any issues as far as you follow our update guide for updating from older version here => https://avada.com/documentation/updating-avada-older-versions/
You should also be able to apply your new license without any issues, if you need any assistance with this process, you can register for a support account using your license and create a ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, i use one licence in temporary domain, while site is in construction, after that i change the temporary domain to final domain, but forget remove licence for that temporary domain, and now i can not access to this temporary domain to revoge the licence and use in new domain (siteground temporary domain), how can i do to use the licence in final domain now? can u help-me?
Hello @Bonzinho
You can simply reset the license yourself from your my.avada.com dashboard, please read more about it here in our FAQ section => https://avada.com/documentation/avada-registration-and-licensing-faq/
Thanks
-Ammar
Hi there, quick question, is it possible to display 2 off canvas messages on one page? thank you in advance.
Hello @mdedesign
Definitely, however only one can be active at a time, so you will need to individually trigger them in this case, if you need further assistance with this, please open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have installed the Magazine template and there is now the same video and the Template Header on all blog posts. But the Single Blog Post does not include a video and uses the Global Layout Header.
During the template installation an error occurred, had to run the installer twice to finish.
Where can I look for the setting for this video and the different header?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Good morning. How to activate Slider Revolution license? because it has been deactivated!
Hi,
For any bundled premium plugin – you don’t need to register/activate it. You will be able to install it / update it from WP dashboard -> Avada -> Plugins page. Premium plugins can have some features locked out behind an optional registration/activate code but the core functionality will work without buying a license for the plugins.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello I bought several licences for your theme but I face an issue many time. When I press the button to import demo content from prebuilt websites, the pop up cover entire screen and I cannot press the button import. Why this is happening and how can I solve it? Thank you.
Hi,
If you’re not able to see the import button, please zoom out in the browser i.e. view the page at 80% etc and you should be able to see/interact with the button.
Thank you. – Abbas
Hello, thank you very much.
You are most welcome 
I need assistance. I purchased Avada in 2019 and recently used it for a clients site. i built the site on a staging domain, but for some reason you guys had it as my main domain. I have never used Avada support, the site is now live, but cannot use the updater because the staging domain is registered. There was no way for me to change it and apparently you want extra money now to provide me with support. I have never ever used your support, I just want to register the proper domain so I can update Avada. I created an account, but I cannot send you an email without paying more money. This is really quite unacceptable. Please advise. Thank you.
After much messing around, I resolved this by re-registering in the WP back end.
Hello @EuroSound
I believe there is some misunderstanding here, an active support account is not required at all to manage your Avada Licenses, All our license registration FAQs are actually open for all users and are mentioned on our company site here => https://avada.com/documentation/avada-registration-and-licensing-faq/
However, I am glad to hear that you have worked this out, if there is any other issue, we suggest you to search our documentation area and you will most probably find its response there.
Thanks
-Ammar
Thanks for the great theme. I have purchased 3 licenses. However, since yesterday – update to the latest version – a website (https://digimusiclab.com/) does not display some content. Although the page appears unchanged in the backend and the texts are there. Wordpress, theme and plugins are up to date. What can I do?
Hello @robersl
We will gladly check the issue for you, however there is no visible error on your website and this will require a thorough troubleshooting before we can provide you with any assistance, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
