26704 comments found.
We have a issue on a client site, all of a sudden after a year of having the site live, we suddenly see the error stating “Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
Even when the Bridge Dashboard “Registration You have successfully registered your copy of the theme! Note that if you used your purchase code on one installation, you are required to Deregister in order to use the purchase code on a different installation.”
We’ve only registered this code on one domain, live environment.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I a, trying to import the demo nr bridge430. the import stops on 98% always. I cant change the php time limit from 120, but i did change the max imput to 5000. please help, i need to get the website ready fast and now i am stuck at the beginning. thank you in advance
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello Qode team, I activated the bridge theme this morning. Since there were some errors after the import (because other things from older themes were apparently still active), I deleted my SQL-database and with it the theme. Now I wanted to register the theme again on the same website with the same name, but I get the information that the theme is already registered. What shall I do now? I had imported the Agriculture demo but was wondering why the header wasn’t visible as shown in the demo. So I thought I’d have to do it all over again… My support has expired, but I don’t need it. Thanks, Ute
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now. Please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That worked great, thank you very much! I’ll remember that next time.
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Hi, the slider revolution version 6.6.12 has a vulnerabilty culd you please update this plugin within theme asap?
The Slider Revolution plugin for WordPress is vulnerable to arbitrary file uploads due to missing file type validation in versions up to, and including, 6.6.12. This makes it possible for authenticated attackers with administrator-level attackers to upload arbitrary files on the affected site’s server which may make remote code execution possible. While the default settings allow only administrators to exploit this vulnerability, this privilege can be granted to users as low as author.
https://www.cve.org/CVERecord?id=CVE-2023-2359Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I installed the restaurant theme, but please tell me where to fix the slider area on the main page. https://demo.qodeinteractive.com/bridge14/
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, I want to deregister for the license from an old site that has since expired to my new website ?
Thank you. it’s resolved.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry for coming this way with my question. But I have not found a solution to my problem in your help center. The Full width mode does not seem to work on the contact page. You can set the type to Full width via the settings, but the container does not change accordingly. I would like to make the background color of a container on the contact page a different color across the full width, so that it stands out. How can I make this happen? Thank you very much for your help, Wiebke
Hi there,
You can set the page to be fullwidth and the content to be in grid, that way you will be able to achieve what you wish.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi,
Is there anyway to clone a portfolio item?
I found this article :
https://qodeinteractive.com/magazine/wordpress-duplicate-page/It works for posts and pages but not for portfolio items…. ;-(
Any way to do that?
I am also looking to create a “latest portfolio item” page. There is a “latest post” block but no “latest portfolio item” one. Is there a way to do that?
Thanks and have a good day!
To clone portfolio items:
https://kriesi.at/support/topic/duplicate-portfolio-item-2/Hi there,
As for our article, Just go to the plugin settings -> Permissions and enable cloning for all post types:
https://i.imgur.com/oJhgLBr.png You can also use another plugin if you wish.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, when I open the web with the inspector I realize that the different logos (normal, light, dark, sticky, mobile) have an alt that doesn’t match the Wordpress title. How can I find this code to update or modify it?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, how put the logo in center of menu please ? Thanks
Hi there,
Thanks for writing in! You can read more about the centered header here. We hope this helped and if you have any additional questions feel free to submit a ticket to our Help Center and one of our support agents will assist you.
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THANKS A LOT
Hi there,
Glad we could help!
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Bridge theme is in use. When running the Element Editor, the white screen appears. Originally, I used it without any problems, but at some point, a white screen comes out.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello and greetings. I tried to deregister the theme in your qode website, but somehow I can’t really do so. Is it possible for your team to help me? Hope to hear from you soon as I need to do this quite urgently.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello and thanks for your reply to my message. I had tried sending you a mail in your help center. Would appreciate if you can help me on this asap. Thank you.
Hi there,
We do see that your request has been responded. Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to use “Bridge” theme on a domain but it’s written that is already registered on another domain but it was a temporary one. Is it possible to change it even if I can’t enter that domain? Thank you so much in advance! Looking forward to hearing from you. I wish you a good day!
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can solve this problem? Do this theme support scroll to the multiple thumbnail?
Looks good theme, but options are too poor for develop website.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried several times to activate the theme but I can’t. I don’t get an error message but it doesn’t register either which means I can’t download a Demo and the message in Dashboard keeps appearing that I need to activate the theme. I used the Item Purchase Code with my email address. I cannot create a ticket because I get the following message on your website: Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.
Hi there,
Thanks for writing in! This article can perhaps help you here.
Keep us updated on this please.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello since the update of the latest version of your theme 29.6 (I specify that all the plugins are up to date) this breaks the layout of the sites made with js composer. I have several sites with your theme and the problem is on all sites. I had to revert to 29.5 to get everything working. What can cause the problem?
Hi there,
Thanks for writing in! Please, after the update of the theme and all the plugins navigate to Qode Options > General and hit save just in case so that the styles can be regenerated.
We hope this helped and keep us updated on this since we could not reproduce this on our testing installation at all.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did your procedure but it didn’t work. If I downgrade to 29.5 everything works fine. I have several sites with your theme and the problem is present on all sites when I switch to version 29.6.
Hi there, Could you please provide us with your website URL so we can check also you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hello, I have started working with a new client and his theme is the v18.1. Do you think that will work if I update to the last versión? Thank you very much, Regards, Itxaso
Hi there,
Thanks for writing in! As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I want a “read more” button to appear in your wp bakery module called “latest post”. Where can I find the file where it is located for develope it?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
229253
Hi there,
We hope you managed to submit a request.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I love this demo (below) as its very close to my design. I will be using woocommerce. Is this demo designed to display woocommerce inline with the rest of the demo? thanks a lot
Hi there,
Thanks for writing in! The whole Bridge theme is compatible with WooCommerce and if any demo does not showcase shop page you can still use it and add your own products and shop page, so this is possible for sure.
We hope this helped and if you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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