861 comments found.
Hello,I am writing to request your prompt response regarding the PayPal payment theme issue. I have been waiting for a resolution for the past ten days, and I would appreciate it if you could address this matter immediately.Thank you!
Hi, any update?
I kindly request your confirmation regarding resolving errors associated with PayPal payments. I would greatly appreciate it if you could inform me whether or not you can solve this issue. Thank you for your attention to this matter.
Among all the ticket the problem is the same and we fixed this issue in the first ticket. Since than we are replying you to please check the problem is fixed. Can you please double check it, and reply us on our ticket system so that you our team can reply you about it. Thanks and Regards
Hi,The problem has not been resolved, despite my previous reply. I have also created a new ticket regarding the PayPal payment issue. However, I am still awaiting a reply from your team, as nobody has responded. Furthermore, it seems that the problem has been declared as fixed without proper testing.
Please provide assistance and address the issue promptly.
We replied your comment in the recent comment. Thanks for your cooperation.
Hi, the Donation Popus Style 1 is not responsive on mobile. how to make it fit the mobile screen
Thanks for your query, we are launching a new version of the theme and we will fix this styling-related issue in the new update. We will an email to you once a new update will be launched in Themeforest. Regards
Hi Team,
Paypal payment method showing error because of theme. please check below error log and advise.
2023-06-17T18:09:42+00:00 CRITICAL Uncaught Error: Call to undefined function Lifeline\Classes\lifeline_dencrypt() in /var/www/wp-content/themes/lifeline/includes/Classes/Ajax.php:92 Stack trace: #0 /var/www/wp-content/themes/lifeline/includes/Classes/Ajax.php(25): Lifeline\Classes\Ajax->press_room() #1 /var/www/wp-includes/class-wp-hook.php(308): Lifeline\Classes\Ajax->ajax_handler(’’) #2 /var/www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #3 /var/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /var/www/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_lifelin…’) #5 {main} thrown in /var/www/wp-content/themes/lifeline/includes/Classes/Ajax.php on line 92
lifeline_dencrypt() function is missing or not properly included. This is quite urgent, and I am eagerly awaiting a prompt response as I have been waiting for three days.
Thank you.
We were offline because of local holidays therefore we couldn’t answer in time. Please wait for 12 hours only and we will provide a solution as our team will start its working session. Thanks
Hello,I am writing to request your prompt response regarding the PayPal payment theme issue. I have been waiting for a resolution for the past ten days, and I would appreciate it if you could address this matter immediately.Thank you!
We are solving your issue and it will be solved today. Thanks
Hello Team,
The menu is not appearing after clicking the menu button, after changing responsive menu style 2 on mobile and tablet devices. I kindly request your advice on how to resolve these issues.
We have also received the ticket and we are resolving this issue, once resolved we will provide an update with other known issues solved as well. Hopefully we will give an update within 24 to 48 hours. Thanks for your patience and cooperation.
Hello. Here is some feedback that I hope you can incorporate in the near future; in the footer, there is no reason why the background is a static image. It is very counter intuitive. Please employ the approach of making it editable in elementor like most authors. It’d be a lot easier for someone to change the background color.
It is also quite the headache changing the header background color without affecting other sections.
hello
We have notified our development team about these suggested changes, please don’t worry we will improve it in the upcoming update. Thanks and Regards
Please tell me after purchase the theme, how long we will get the update? Any assurance please?
Hello We are launching updates for the last since 2014 when Lifeline was launched and we will continue updates in future. We launch update when a new version of WordPress is launched and when new features or bug fixing is needed. Thanks and Regards _ let us know if you need further clarification.
Could you please mention any assured time, that how long definitely we could get the update from you in future?
It depends on new version of WordPress, normally when a new version of WordPress is launched we have to make our theme compatible with this new version. Like we made our theme compatible with WordPress 6.1 back in January and now this week, we are going to launch a new version which will be compatible with WordPress 6.2. Thanks and Regards – hope this will clear your mind.
Hi,
We are going to purchase the “Lifeline” WordPress theme, but just need to know how long we will get the update in the future, without facing any compatibility issues with WordPress. If possible please mention it clearly.
Hello
Thanks a lot for showing interest in our product. We will launch the new update in the upcoming 3 working days. Let us know if you need further assistance. Best Regards
No, actually we want to know after purchase the theme how many years we could use this without compatibility issues with WordPress and other plugins? Thanks.
First of all Updating the theme and its plugins is not a difficult process. We provide updates regularly on themeforest.net and you will get notifications for these updates in your inbox. Secondly if you don’t want to update your website say for 2 years, the website will still work but the chances for mallard attack grow gradually. So it is necessary to keep your website up to date. Let me know if you need any other information. Best Regards
I think there is some miscommunication happening! We will definitely update our website, but I just want to know how long from your side we will get the update? So that we could use this theme without any compatibility issue. Because previously we have used a theme, but they are now stopped the update process. That’s why I am asking.
Hello, is there something still needed to be asked, i was wondering you have not made the purchase yet. Thanks
Actually my client will purchase it, but they are saying that you are not saying at least a approx. timeframe till which you will confirm to give update, see we all know that next 10 years also WordPress will give update like as it is, but could you please?
We have a team that is updating it for the last 9 years and we will keep on updating it for the next 9 years if themeforest.net and WordPress will exist in this business. Thanks
Hi there, I liked the theme. I have few questions however before asking.
1. In the campaign or donation page, instead of direct donation, can you help me by keeping different grocerry options? Please refer to this page to understand my requirement: https://www.donatekart.com/Allahabad-Navnirman-Kusht-Rogi-Ashram/help-durgalal-to-fight-leprosy
2. Do you support RazorPay or any other payment gateway of India?
Thank you.
Hello
Thanks a lot for your interest. Yes you can do this with our theme but we will have to change the system according to your needs and it will be easy for anyone to donate the grocery items. Secondly yes our theme support RazorPay which is a premium extension of our donation plugin. If you like to know further about these requirements and the price of customization. Do email us at support@webinane.com
Thanks and Regards
My support subscription for this theme has expired.
I have updated from the old theme to the one with elementor theme. But I can not get the footers on Elementor. How do I get footers on Elementor?
We request from the core of our heart to please update the support license and submit a ticket at https://webinane.ticksy.com and our team will warm welcome you with a solution. Thanks
Your access to the plugins are disable on AWS please enable access so plugin can be install
I need to urgently work on my site your access to the plugins are disable on AWS please enable access so plugin can be install
Hello
Thanks for contacting us. It was not because of permissions, rather there was some issue which has now been solved. Please recheck it and let us know if you need any other help. Thanks and Regards
Why trying to install some of the required plugins all of them says this below Downloading installation package from https://webinane-themes-plugins.s3.amazonaws.com/lifeline2/webinane-redux-v4.1.23.zip…
Download failed. Forbidden
We have replied your comment in the newer comment. Please read and let us know if you need further assistance. Thanks again.
Hello there, again there seems to be an update for the Elementor version, but not for Pagebuilder version. I am waiting now several months and I need the theme to support PHP version 8. This is not funny. Webhoster will dicontinue PHP version 7.4. Please provide an updated PAGEBUILDER version.
Hello
Thanks for your concerns, we are working to bring a new version of WPBakery and yes we are continuously updating the Elementor version of the theme. As far as the Php 8 version of Elementor is concerned, we will provide this update within 24 hours. If you want to get the conversion of WPBakery to Elementor, our team can also do this for you. I am offering this service because as a developer i believe that Elementor website is far better to manage than WPBakery based website. Contact us at support@webinane.com for getting support from our team. Also i request to review your support license.
Thanks a million
Hello again, I am waiting, the promised 24 hours are long over. Our provider Hosteurope has switched PHP version to 8. The website of my customer is not running anymore… no response from your team. Please provide us with a working Pagebuilder version as soon as possible!!
Thanks
Hello, I have purchased Lifeline theme for a customer and its running in version 7.5 for quite some time very well. No I do not receive any updates, and support is not active anymore. My problem is, that our provider is turning off PHP version 7.4 and is switching to PHP 8 at the end of november. Will your theme be working with PHP 8? And if not, how can I update the theme, if necessary?
Hello
Thanks for contacting us for support. Actually, you can only download the theme through an account from which you have purchased the theme. The other solution is to purchase another copy to get the latest updates. Our theme is going to be compatible with Php 8 as well in the coming two weeks. Let us know if you have any other questions to ask.
Thanks a lot
Thank you for your response. I can still the account, where I bought the theme and I checked the latest update: it is version 7.5 (pagebuilder version), so I am running the latest version. But version 7.5 is not yet supporting PHP 8, right? So I will wait for the next update. I hope, that it comes soon. Hosteurope is turning off PHP 7.4 on 24th November 2022. It would be great to receive an update before that date.
Best regards
Yes sure before this date we will launch new version of the theme that will be compatible with Php 8.0. Thanks and Regards
I cant not import the demo content ver 8.5 it goes to 5% and start over constantly
This may be because of some issues of the server but this is easily solvable. Please submit a ticket at https://webinane.ticksy.com and our support staff will handle this for you. Thanks
Lifeline Elementor V8.7 Demo content wont go past 15%
We got your email and replied you right away. Thanks
Hi We are facing the issue with Elementor not allowing us to edit the Home Page, it happening when we go to edit screen for Home Page, upon clicking the Edit with Elementor button, it says: There has been a critical error on this website. Please check your site admin email inbox for instructions. NO EMAIL RECEIVED EVER.
Please submit a ticket at https://webinane.ticksy.com and we will check it and provide a solution of it. Thanks
Sticky header/menu not working on mobile, however it does work fine on the normal website but not on the mobile/responsive
Thanks for contacting us. Please tell us the version of the theme you are using. Have you upgraded to the latest version. Regards
I am using : LifelineVersion: 8.5.
yes I upgraded to last version
Ok please submit a ticket in our support forum so that you can be helped in this problem. Our support forum is at https://webinane.ticksy.com Thanks
Hello, I really don’t understand how you are managing the development of your themes.
Dear developer it is not a rocket science, if some one ever reported any bug in your theme, as a developer you should consider thanking them to point it out these bugs to you, and not insisting on them to buy support to have you looking into the reported bugs/issues so you can fix it.
In my reported bug, I am not after customisation or any extra requirements, all what I mentioned is :
The header and menu is not sticky on mobile (responsive) Obviously if you checked it your self on mobile before bringing it to us, you will see that clearly, but I don’t think it was done. Yet now I am pointing it out to you.
There is an issue in the code as header is not sticky on mobile/responsive, while you mentioned in your installation guid that it can be set to sticky, yet it is not.
Why would you expect me or some one else to pay you to fix this reported bug?
Sorry it is not right mate!!
Thanks for contacting us and explaining your concern. Actually, we don’t force you to renew your support license. It is the requirement of Themeforest to provide support for only 6 months. We welcome your bug reporting and are thankful to you as well, but please note when we provide an update we test it thoroughly so that our clients don’t face any problem. So the chances are that the bug may occur because of an extra plugin or so restrictions from the server. This needs diagnosis to ascertain the true cause. Also, we are using the support forum of ticksy so it is their default setting that it allows only those clients who have active support. We are ready to help you completely, please send an email at support@webinane.com so that we can diagnose the issue and get back to you with the solution. One last thing please note that we are the cheapest in the market like all other Themeforest Authors and we pay heavy monthly bills to run of offices, so if you have to pay some bucks some time, please don’t mind it as $50 or so is like peanuts for the costly services we offer. Best Regards
Thank you for your support and help
I did not have any extra plugins installed at all, I sent an email to your support and they fixed it indeed, now it is working well in the responsive. Thank you
You are welcome:)
update your demo, it says disk full in mysql query
Hello, Thanks for informing us, we are working on it and it will be fixed very soon. Your information is much appreciated.
I am facing huge amount of issues with the theme purchased last week,
1 – the header style is not updating when I try and getting a 403 error on updating the site, Also, some of the theme setting sections changes are not appearing whenever i make changes it shows default preview (customize page),
2 – No products are appearing on the product page, nor during demo content
3 – The footer area is also not working during the update, it shows redux error.
Also how do i update the theme to 1st June version
The case may be that you are using WordPress 6.0 and you are trying to install the older version of Lifeline which is not compatible with WordPress 6.0. We recommend to please install the latest version 8.5. This will hopefully solve your problem. If you still face any problem you can contact our support staff at support.webinane.com Thanks a lot for your cooperation and patience.
Hello
Did you further assistance? We want to know whether you are satisfied or you still facing issues.
Thanks and Regards
Everytime i update the change the changes wont show up let me know the what wrong and how to resolve it asap.
First of all please let us know from which account you have purchased this item. We can’t see the purchase record, send your purchase code first at support@webinane.com and we will then guide you about the question you have asked. Thanks
Hello , can i use woocommerce payments gateaway ? because i need to add our custom local gateway in woo thank you
Hello Thanks for your interest. We are sorry you can’t use the payment gateways of WooCommmerce. They charge on yearly basis, whereas you can buy our payment gateway in one time payment as well. Also you can order a new payment gateway in just $200 whereas you will have to pay on yearly basis for the WooCommerce payment gateways. Thanks and regards
