5246 comments found.
Hi there, I would like to upload four pictures in your “skewed images module” but the image detail of each picture is very zoomed in. What would be the recommended picture format/size when uploading four pictures?
Hi, please get in Touch with us in our official support channel: http://helpdesk.unitedthemes.com/
Kind Regards UT
Okay, please tell me how to submit a ticket and how I can get in touch after logging in!
Hi there, I am struggling to change the font size of the “lead text” in your “section title module” – you have got the “title” in this module and I want to change the text under the headline. Where can I edit it?
Hi, please get in Touch with us in our official support channel: http://helpdesk.unitedthemes.com/
Kind Regards UT
Okay, please tell me how to submit a ticket and how I can get in touch after logging in!
Please use this Link: http://helpdesk.unitedthemes.com/index.php/ThreadAdd/2/
This does not work: “Access denied. You are not authorized to view this page.”
Please forward me an E-mail address or an easier way to get in touch with your support when you are not able to reply here.
Are you logged in when using the link? Please hit register / login in upper dark bar and then use the envato login.
That is what I tried already.
I think there is a bug in lightbox download feature toggle. I set it off, but its still on.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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I dont have active support subscription. Im not asking for help, i just found a bug and wanted to inform you.
Hello I would like to return the license within 24 hours as I misread that the theme supports elementor however it does not. Is it possible to return and refund the license?
Can I change the Showcase layout to a Masonry Grid? Right now the grid is just a fitRow grid with no masonry Option. Thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
How do I unregister the theme from the previous website if I don’t have access to my previous site?
Hi,
please have a look here: https://my.unitedthemes.com/my-licenses/
Hello, I need to change server of my domain . I see this error https://prnt.sc/5JfgcWoV6y-o . HOW TO FIX ????
Hi,
you can manage it here: https://my.unitedthemes.com/my-licenses/
Hello I would like to know if your theme supports PHP version 8.1?
Also How much time is left until the new update is released?
i wanted to buy this theme, but there is no answer from your team!
Hi,
my support has not been answered for 7 days. please help me urgently.
https://helpdesk.unitedthemes.com/index.php/Thread/28134-503-error/?postID=134402#post134402Hi,
sorry about the delay. We dropped you an answer.
Hi,
Brooklyn theme is cool in demos, that’s why I buy it, it is said to be working with elementor…everything sounds good…
What a disappointment, I install demo #23 with no problem and when I try to customize it with Elementor, surprise… it’s not editable with Elementor. This is called false advertising…you mention elementor first and at the very bottom of the description of the accepted plugins, WP Bakery…
I’ve never seen a premium theme that advertises working with a page builder that doesn’t support site demos. Is this a joke or are you making fun of the world?
What solution do you propose? Who in the wordpress pro community still works with WP bakery which is absolutely rubbish (unfortunately I know it too well)?
I wait for a serious answer. A demo that works with Elementor.
Thank you.
Hi,
where are not adverstising elementor as the main builder for this theme anywhere. Even the screenshots of the builder are clearly stating that its WP Bakery. Yes the builder might not be as flexible as elementor but we managed to build some outstaingding demos with it.
If you are not happy with the purchase, you can raise a refund here: https://themeforest.net/refund_requests/new
Kind Regards UT
Hello, how can we change the meta property description? Actually it called: We’ve won a ton of awards and have been featured in all of the magazines. Thanks a lot. Greetz Jan
Hi,
those things are usually located on the hero settings in Brooklyn Metapanel below the editor. The meta tags are based on what has been entered on the different hero text parts such as title, description etc.
Kind Regards UT
Hello, patchstack released a vulnerability on your Brooklyn page builder (Visual Composer). Are you guys going to roll out an update?
“WordPress WPBakery Page Builder Plugin < 6.13.0 is vulnerable to Cross Site Scripting (XSS)”
https://patchstack.com/database/vulnerability/js_composer/wordpress-wpbakery-page-builder-plugin-6-13-0-contributor-cross-site-scripting-xss-vulnerability?_a_id=350Thanks, Nick.
Hi,
yes we are already working on an update here,
Kind Regards UT
Thank you for confirming. Looking forward to it!
Hi. I need your support email. I am having an issue, but I do not have access to the envato account I purchased the theme with, but I have means to verify that I have purchased the theme.
Hi,
as long as you own a license key, you can register to our forum and post your inquiry there.
Kind Regards UT
Hi, since I don’t have access to the account, I don’t have the license key. But I have means to verify that I purchased the theme. Please allow me to contact anyone from the team to explain.
Hi,
as with every other piece of software, the license key is the only proof that the software is yours. If you need access to your license you should ask envato directly in this case, since they generate and manage those keys. We as an author can’t do that.
Kind Regards UT
The first comment states that I don’t have access to that account. I don’t know what the email was. You can search with the domain in your database and can check which email id it was. I can then try to recover that email id and talk to envato? Can you do that?
Hi,
please send us the domain and a proof that you are the owner of the domain via profie and we will check our database records.
Kind Regards UT
The theme will be used for that exact same domain. Should I share the domain name here?
Hi,
please via the form on this page: https://themeforest.net/user/unitedthemes
thank you so much. form submitted
Any updates please?
your theme options keep resetting now my homepage navigation is missing
Hi,
did you make sure that in Server Health everything is Green? Especially max_input_vars?
Why my footer isnt displaying? scroll to top is off yet its showing.
hello
hello
Hi,
the theme has global and local Options. Local Options overwrite global options. You can find those when editing the Page and scroll down to Brooklyn Metapanel below the Editor.
Kind Regards UT
Hi How could I import a single page?
*single demo page
Hi,
by using the template loader. See: https://knowledgebase.unitedthemes.com/docs/how-to-change-your-site-to-another-demo-style/
Hi there, can you please help me, i don’t have access to my old website domain as it have been deleted,i followed the step and deactiveted the linces from my old domain website on https://my.unitedthemes.com/my-licenses/, now trying to register my linces on the new domain somehow is not working i’m getting the message “connecting brooklyn servers” but there nothing happening for hours,is not connecting.
Hi,
this could be an issue with wp_remove_get – you should check back with your hosting if there are any restrictions.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Thank you very much for you replay and support, appreciated, the problem is solved and happy to keep using the theme, brooklyn all the way!
When you click on a “Rome” portfolio item page, there is a content at the top that says… “Still #1, Rome, Brooklyn the choice of champions!”. However, the content is not visible in editor. It starts with the next section of the page. Could you please assist me in locating where to make updates to the content on the page? Thank you.
Hi,
that should be the hero area which can be editen below the backend editor in Brooklyn Metapanel.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, My support has expired but my theme is licensed. How do I check I have the latest theme version (mine says 4.9.7.4) ? My Font Awesome icons are missing for some reason, so i thought updating might solve the issue. Any suggestion would be appreciated.
Hi,
this sounds like a plugin issue. Did you check third Party plugins first?
Kind Regards UT
Thanks for your time. I have 2 plugins that are not standard (included), WPSHAPERE All-In-One Migration – I have deactivated both and the icons are still missing. I don’t know how to manually add the font awesome icons I used to have available?
I loaded this plugin – font-awesome.4.3.2 manually and it has restored the icons to the site. I am not sure why I had to do this but happy it worked.
Just realize my site is now blank, it was previously working properly, not sure if it’s due to an automatic wordpress update. It’s on php 7, any help will be appreciated.
Hi,
please open a thread in our support forum. We hav a sub forum where you can post even with supports expired status. Its here: https://helpdesk.unitedthemes.com/index.php/Board/37-Not-For-Regular-Support-And-Not-For-Customizations/
But you have to register first.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
