6627 comments found.
Can I use the theme on a dev and live site? Thanks
Hello, Deepcoding,
Thank you for getting in touch with us!
Yes, you can. Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope this information is helpful.
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8theme team
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How do i add a new google font Figtree? It’s in the font list
Hello, HawtCoffee,
Thank you for contacting us and for using XStore.
As we can see, your support period is valid, so you can post questions on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
About the new font, right now, you can add it via XStore > Custom fonts > Upload font.
We hope this information is helpful.
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8theme team
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Good day I cannot activate my license
Hello, WESTTOWN,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Also, please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
Kind Regards,
8theme team
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I unregistered from website and apply for another website but its still says your license is registered even i remove the theme but its still says you already registered please help and resolve my issue
Hello, Mehrhami1992,
Thank you for contacting us and for using XStore.
Please read the next article, you can deactivate your website using the 8theme dashboard – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
To get further assistance, please contact us via the form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Kind Regards,
8theme team
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Hi. I have expired licence, so I am writing you here.
Is possible to disable some of Xstore options and builtin plugins, like Wishlist, Compare, sales booster, chat gpt etc.. ? Because we have pretty slow dashboard, even we are running on customized VPS server. Thanks
Hello, Zoran15,
Thank you for getting in touch with us.
We are unable to verify your purchase. Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
You can disable Wishlist, Compare via Theme Options > WooCommerce, and Sales Booster via XStore Dashboard. You can even activate XStore White Label Branding plugin, disable some elements https://prnt.sc/5sYhMFyYvd1f and then disable the White Label Branding plugin.
We hope this information is helpful.
Kind Regards,
8theme team
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i do have 2 keys under wassim0asaad@gmail.com ..both not bein accepted
Hello, Wassim0asaad,
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your codes.
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8theme team
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trying to active site .not accepting key .eaven key not active on any domains .support expired too
Hello, Wassim0asaad,
Please contact us via form on this page – https://themeforest.net/user/8theme , describe your request in more detail and provide purchase code.Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hi. My email is wrong on your support site for some reason. Is there a way to correct it?
Hello, Ripzie,
Thank you for getting in touch with us.
Please contact us via contact form on this page https://themeforest.net/user/8theme , provide purchase code and the correct email.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hi guys. i haven’t renewed my support yet. I’ll get a license soon.
I just found out that Filter by Attributes is not working on my site anymore. And also your GDPR / Cookies is showing all over the website even when i tried to OK it. It still shows.. No way to fix this?
Thanks
Hello, Filmguerilla,
Thank you for contacting us and for using XStore.
1/ WooCommerce > Status > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients.
2/ Please read this topic – https://www.8theme.com/topic/cookie-notice-shows-up-on-every-page-even-after-accepting/#post-352342
We hope this information is helpful.
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8theme team
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I created with help me jet woo builder a shop page where I used your product grid, I used in every page of different product but when type search it only shows shop page why it’s not working?
There is no mobile responsive search icon widget it only a search bar.
Custom css code not works in your theme, wood mart theme works really well all custom codes
Hello, Halelucy,
Thank you for getting in touch with us.
We are unable to verify your purchase. Please register an account on our site https://www.8theme.com/registration/ using your purchase code, or contact us via the contact form on this page https://themeforest.net/user/8theme and provide your purchase code.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Our support team always does their best to help our customers, via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
You can add custom CSS code in Theme Options > Theme Custom CSS, and the code should work correctly. There are no issues with this in our theme!
We hope this information is helpful.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum.
Kind Regards,
8theme team
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I am currently working with SEO Agency demo, I have imported the marque element from the new web design agency demo but it’s not working on my site. Kindly check the screenshot https://nimb.ws/8ZgXNy and https://prnt.sc/21h3kz23RG0u. Kindly assist me with that.
Hello, Michaelteye,
Thank you for contacting us and for using XStore.
Please make sure that you updated the theme and Core plugin to the latest versions – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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There is a new version for Slider Rev but it is not in the 9.1.9 update. Will you be putting that out soon? In know they just recently had a security issue.
Hello, Creativeone,
Thank you for contacting us and for using XStore.
The latest 6.6.14 version of the plugin you can download from this page – https://www.8theme.com/downloads/ (you need to register the account on site using your purchase code).
We hope this information is helpful.
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8theme team
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Thank you so much.
Hello, Creativeone,
You’re welcome!
Kind Regards,
8theme team
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How to add custom js code?
Hello, Shankarg,
Thank you for your interest in our theme.
To include some scripts you can create a new file with scripts and include it using the child theme.For example, create etheme-child.js file with your code in child theme folder then add the next code into xstore-child/functions.php file:
wp_enqueue_script('et-child-js', get_stylesheet_directory_uri().'/etheme-child.js', array(),false,true);
We hope this information is helpful.
Kind Regards,
8theme team
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Hi, When I use filter to search for products, it goes to the store page and tells me that there are NO PRODUCTS WERE FOUND
Hello, Worldtechcompanyps,
Thank you for getting in touch with us.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide the URL of your site and purchase code, so we can verify your purchase and help you.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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hii, I am trying to register on the support forum to open a ticket, but during registration I am told that my envato code is already registered.
could you please help me out? i just bought the support extension a few days ago. thanks guys. 
Hello, Astensrl,
Thank you for getting in touch with us.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Kind Regards,
8theme team
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Okay perfect
I have contacted you from there, could you please tell me if I will receive a reply by email? or will we continue the conversation here
Hello, Astensrl,
You will get an answer by email.
Kind Regards,
8theme team
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Is this lifetime purchase with free updates? How many websites?
Hello, Websthemes,
Thank you for getting in touch with us.
XStore license is valid for a lifetime, so you will be able to receive updates. However, it can only be used for one end project. Please read the license policy at https://themeforest.net/licenses/terms/regular for more information. If you wish to use our theme for multiple projects, you will need to purchase multiple licenses.
Kind Regards,
8theme team
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I am not satisfied with these demos. Just time wasted product. Is there a refund option? I don’t like this product. Not a good fit for my large e-commerce project.
There are many problems with themes. I cannot use for any project.
Cannot edit menu pages and Woo-Commerce shop asking upgrade Elementor pro to edit pages.
The theme is useless for any project.
8theme: The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly. What is this?
Websthemes: Why cannot edit Xstore menu pages and Woo-Commerce shop pages? Why Xstore asking upgrade to Elementor Pro to edit menu and Woo-Commerce Shop pages? Can I send you screenshots of all CMS problems? Why we cannot edit or delete pages with WordPress like other WordPress themes?
Hello, Websthemes,
Take our apologies if you faced any issues related to our theme but we think this is just some misunderstanding that we would like to solve in the best way!
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Elementor Pro plugin is not required. Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of the plugin to themes. So, the Pro version was never included in XStore. All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required, but we are compatible with it.
You should be able to edit menus, pages and all other content on the site. Please contact our support team, as was mentioned, via the forum, and you will get assistance!
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Thank you for the clarification! I will let you know if I have any other questions!
Hello, Websthemes,
Thank you for your response.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Niche Market 02 Installed! But We Have Some Errors:
contact-forms not installed 
The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings.
We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
API server connection: success error
Niche Market 02 Successfully Installed! I fixed the error!
Hello, Websthemes,
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
You need to contact your hosting provider and ask to fix the error with “API server connection”. It should be solved from the server side.
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8theme team
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Oops… You have reached the activation number limit! As per the ThemeForest license policy, each license can be used for 1 (one) project only. For more information, please contact us through our official website.
If you require an additional purchase code for the XStore theme, please follow this link to obtain another license.
I am trying again and again to use with one website but still have many problems.
Please fix this, I want to use this for my 1 website?
Hello, Websthemes,
You can activate XStore now.
Also, please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites (“Deactivate Your Website using the 8theme Dashboard”).
Kind Regards,
8theme team
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Okay thank you for the update!
Hello, Websthemes,
You’re welcome!
Kind Regards,
8theme team
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we get all plugins license key in your theme package?
Hello,
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
Additionally, Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin. Read about plugin updates here – https://xstore.helpscoutdocs.com/article/37-plugins-update
Best regards,
8Theme’s Team
Whenever I make edits using Elementor and try to save the changes, I keep getting a server 500 error on my pages.
Hello,
There may be several causes for this issue, which are already outlined in the official Elementor plugin documentation with possible solutions. Please refer to the following links for more information: https://elementor.com/help/500-error/ & https://elementor.com/help/publish-update-button-not-work/
We hope this helps.
Best Regards,
8Themes Team.
hi, how can i edit single product category page ? for example, i want to add a different banner on different product category page ? thank you
Hello, Heyshop,
Thank you for getting in touch with us.
You can add different banners on different product category pages, by editing category descriptions, for example – https://prnt.sc/CK8UGOyWERYg (in this case static block is used). Select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position, as the category description content takes the position option from there https://prnt.sc/jpx1YcBJ3H6v
We hope this information is helpful.
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8theme team
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can you help me, I no longer have access to the theme modification panel (the appearance tab—> personalized )? Do you know what could be causing this problem??
Hello, Amazonafrika,
Thank you for contacting us and for using XStore.
Do you mean that the Customizer cannot be opened? Does this issue persist when the default WooCommerce theme, Storefront, is activated? If it works correctly with Storefront but not with our theme, please contact us via the form on this page – https://themeforest.net/user/8theme – and provide a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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