23174 comments found.
I use demo 35 grocery. Images of products imported from the demo are displayed in categories as rectangles. My images added in the same resolution 1200×1200 already as squares… What should I change?
Hello, @Wodymineralne,
Would you please contact us via our support forum: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ by creating a topic and describe your issue in detail with sharing your site admin access in the private content area. So that one of our customer support team member will be able to check your issue on your site and assist you further accordingly with a proper solution.
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Hello, I got this notife when using Porto Products widget in Elementor: This widget was deprecated in 6.3.0. Please use Posts Grid widget instead.
The style tab for this widget is blank in Elementor.
Hello, @titanmartae,
Yes, we suggest you to please use the Porto Posts Grid widget and set it as per your requirements, the old element was deprecated and no longer in use now.
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Hi, I am trying to update Porto Functionality but it’s showing UPDATE FAILED. I am unable to import demo as well.
Hello, @icedoutbuffs,
Please navigate to Porto >> Dashboard and un register the theme from there and then again register the theme with the same purchase code and then try to update the Porto Functionality plugin from Appearance >> Install Plugins, we hope this helps.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Does the current theme and included plugin support MySQL 8 my host will be updating in October?
Hello, @cagolfcenter1,
Yes, our theme is fully compatible with MySQL version 8 as I am using MySQL version:10.3.39-MariaDB-cll-lve on my test site and it is working perfectly fine for me.
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thank,s
Hello, @Joaquim_,
Unfortunately, there is no such possible option to auto close it and it requires extra Customization, OR you can request it as a feature request as well by writing it here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check and note it down for the future upcoming updates of the Theme.
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Hi, I have tried to update to latest Porto version but getting an error. any ideas?
Fatal error: Uncaught Error: Call to undefined method PortoBuildersType::get_instance() in /var/www/html/wp-content/themes/porto/inc/admin/theme_options.php on line 298
Call stack:
{closure}() wp-includes/class-wp-hook.php:308 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:332 WP_Hook::do_action() wp-includes/plugin.php:517 do_action() wp-settings.php:623 require_once() wp-config.php:105 require_once() wp-load.php:50 require() wp-onyx-login.php:3
Hello, @davidpellett,
Please make sure that you have also updated the Porto Functionality plugin as well to the very latest version after the update of the Theme.
Alternatively, Please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Regards, P-THEMES.
I have emailed support and used the online support popup. But i am getting no reply? how can i get help with this update? The support portal will not send email password reminder. I have paid for the support.
Hello, @davidpellett,
Please share your theme purchase code PDF file with me via my email: aizazawan.blackpearlspro@gmail.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
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Can I customize the loading overlay in my child theme (class=”bounce-loader” under class=”loading-overlay”)? I want something other than the bounce – how do instead use what they have here (id=”loader-wrapper”): https://allelectrical.ca/
Hello, @Robert_ITman,
That loading overlay has been created using the Custom CSS and JS, and there is no option to change it except turn it ON/OFF.
So if you want to change it you have to Customize it as per your requirements, in Child Theme.
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Any hint you can provide as to what file I need to edit / add to child theme – will be much appreciated – I will post my full solution here when I get it working.
Hello, @Robert_ITman,
I would like to provide you with some clarification regarding the bounce effect in the loading overlay.
The bouncing animation you see is not created using images or icons. Instead, it is achieved by utilizing empty div elements. The desired visual effects such as transition, color, border, and shadows are applied to these div elements using CSS styles. Check this: https://postimg.cc/rzSwPr58
To modify the appearance of these bounces, you can add your own custom CSS code. To do this, please follow these steps:
Access the theme options by navigating to [Theme Options].
Proceed to [Skins] and select [Custom CSS].
At the bottom of the black box, you can input your custom CSS code.However, if you wish to modify the bounce effect itself, you will need to configure the “header.php” file. This file can be found at the following location: [PORTO/inc/functions/layout/header.php]. At the end of the “header.php” file, you will find the relevant code. To assist you further, please refer to this image: https://postimg.cc/kBmF0KZw
It is important to note that once you have made the necessary modifications to the “header.php” file, it is recommended to create a child theme and copy the customized file into it. By doing so, your customizations will be preserved even when updating the parent theme.
If you require any additional assistance, please do not hesitate to reach out.
Regards, P-THEMES.
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Ciao, ho fatto l’aggiornamento al sito qualche giorno fa e ora si verifica un’anomalia per l’inserimento dell’immagine in evidenza in pagine e articoli. Vedo il campo ma non c’è l’opzione per caricare l’immagine.
Hello, @danilofrizzi,
Please make sure that you have Installed and Activated the Dynamic Featured Image plugin to your site under Appearance >> Install Plugins.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help your out.
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Fino a qualche settimana fa funzionava tutto senza nessun plugin, l’anomalia si è verificata dopo l’aggiornamento del tema. Attualmente il plugin Dynamic Featured Image non è compatibile con la mia versione di WP e l’ultimo aggiornamento è di 2 anni fa. Come posso risolvere senza plugin?
Hello, @danilofrizzi,
Please contact us via our support system with your site WP Admin URL and Credential’s so that our experts will check it for you on your site and help you out.
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Hi Porto, I don’t remember if I placed tue query before but: Can you give me details how to fill in tag cloud widget the parameters? I have to fill the tag as always in wordpress tag product, and later the tag cloud is a kind of filter?
thanks,
Hello, @Joaquim_,
First of all, you have to assign the tags to your products by following this: https://themeforest.net/comments/29740763
And then you can set the products tags cloud widget under Woo Category sidebar and it will pick the tags by default and will filter the products based on those tags.
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Hi Porto, In my web I have placed a link in the wordpress editor, with other colour. But when I pass the mouse over it in the back end, there is not the typical line underneath to indicate that it is a link.
any suggest ? thanks,
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also with an explanation of your issue with a screenshot, so that our experts will check it for you on your site and help you out?
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Hi Porto,
This page is repeating 2 x H1. Please any code to avoid this duplication? Before happened the same with products and Porto provide me a code to solve the duplication.
https://candleartesoteric.com/esoteric-candles H1: Esoteric candles is duplicated 2 times. https://candleart.es/duplication%20H1.JPGthanks, Joaquín Candle Art
Hello, @Joaquim_,
The heading block you have used is set to be as h1 tag, so please edit that heading block and change the tag from its setting https://postimg.cc/jCWZpYDD , alternatively, please contact us via our support system with your site WP Admin URL and Credentials, so that our experts will check it for you on your site and help you out?
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Hi Porto , in which widget area I have to add a filter for product ? thanks
Hello, @Joaquim_,
You can insert the filter for products under widgets, “Woo Category Sidebar” OR “Woo Category Filter” as per your requirements.
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I have to find widget Appearance -> Widgets and find AAPF Filter Single widget. but is not existing with this name. any idea?
thanks, is with other name BeRocket nut not appearing in fornt end. Can you tell me if Porto is compatible with BeRocket product filter?
In case not, cna you provide any way to filter by tag product with Porto?
thanks
Hello, @Joaquim_,
Unfortunately, we have not tested the BeRocket product filter plugin with our theme officially, so we are unable to suggest you on it, if it not working for you, then that might be the conflict and requires extra Customization.
Porto WordPress is fully compatible with Yith WooCommerce Ajax Product Filter plugin which you can find pre packaged with the theme.
And to filter by product tags, we suggest to use the “Product Tag Cloud” widget in sidebar on your site. Please refer to this screenshot: https://postimg.cc/3WD3TPdL
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Hi Porto, yesterday I spend all the day testing lots of filters. Thanks for your recomendation. Then, YITH WooCommerce Ajax Product Filter if is pre – packaged means is free ?
thanks,
Hello, @Joaquim_,
Yes its free and you can install it from Appearance >> Install Plugins.
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Hi! I bought this item today but I have some aesthetic problem with the price size, is too big. Also Some images look too big. In this link you can see what I’m talking about. Please help me. I’d appreciate it.
https://drive.google.com/drive/folders/1HL3qg4UgSgZeofkwv6hvEHf8_CUEf8gK?usp=sharingHello, @fvergara88,
Thanks for reaching us, Actually, Your site is temporarily closed for construction. Would you please contact us via our support system by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
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Thanks! Have a good day.
You’re Most Welcome!!
Hello, I updated to php 8.0 and realized that having the plugin porto content activated was incompatible with the site. Not sure if this plugin is necessary. On the other hand having issues with Ultimate Addons for Visual Composer. Cannot activate the plugin. I get this message:
Fatal error: Array and string offset access syntax with curly braces is no longer supported in www/wp-content/plugins/Ultimate_VC_Addons/admin/admin.php on line 610
it’s a pity, I like the theme but whenever I have to do updates I usually have issues.
Thanks!
Hello, @hema77 ,
Sorry for the inconvenience but do not need to use the Porto content plugin, The core/required plugin is the Porto Functionality plugin, so please disable the Porto content and Install and Activate the Porto Functionality plugin.
And sorry for the inconvenience but we have already removed the compatibility with the Ultimate Addons for the Visual Composer plugin from the last 3 years, so it might not be compatible with our theme anymore. Please do not use it and try to use our theme-built elements.
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Thanks for the quick reply. Then why do I get this message: Porto VC Addon is enabled but not effective. It requires Visual Composer to work.
Hello, @hema77 ,
That is because you have Installed the Porto VC Addon plugin which requires Visual Composer plugin to work on the site, but we already removed the compatibility of the Visual Composer plugin from the Theme so it is not more compatible now and we will remove these both plugins from our theme package as well very soon, so please disable it and ignore that message.
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God, I’m so tired of being constantly ignored by your support team. And now you’re deleting my comments in here too. If I don’t get an answer soon, there will be a review instead.
Hello, @MadsDanmark,
Sorry for the inconvenience but our lead dev is checking your concern and you will get the reply from our lead dev soon, we are apologizing for getting back late and thanks for your patience.
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Dear Support, there were some minor tweaks I’ve had to adjust with the server for the theme (grocery, shop 35) to be properly installed (php_exec_time, etc…). All of these were adjusted, then the theme was installed, demo content was imported, and the website looks like this: mushrooms.hu (I’ve re-installed WP around 3 times and tried re-installing the theme just as many times, none of these worked).
Please check and help me solve this issue ASAP! Thank you very much in advance 
Hello, @ikertesz,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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Hi my host was hacked earlier and i had to delete the website files and forgot to disconnect the license from both my websites. Can you please help? I have 2 licenses for the Porto theme on my account
Hello, @ahmed_aminn,
I have reset your purchase codes, now you can use the same purchase codes for registration of your theme.
Regards, P-THEMES.
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Hello, I am using the “Porto: Follow US” in a Footer Widget – is there a way to change the order of the appearance of the social icons? I would like Linkedin to be 1st, in front of Facebook. thanks
Hello, @shingt,
Unfortunately, there is no option in the “Porto Follow Us” widget to change the places of the icons, but you can use the block in widget and set the icons in the block using page builder elements as per your requirements.
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Thanks for the response and suggestion!
You’re Most Welcome!!
template builder not working, already created ticket but didn’t get any response
Hello, @Amritrajjjj,
Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as shown in this screenshot: https://postimg.cc/Q9FMVZPd
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Hi I have a problem wbiste when I update woocomerce to new version. I update 2 webiste and the same problem with basekt java. – https://ibb.co/myxCmZN – can’t load cart desktop and mobile, sometimes it will load on the home page but in product’s it’s not working.. Webiste: carpgrains.pl . I update new plugin porto, clear cache.
Error porto: https://ibb.co/4p8mCB3
Thx for any info Best Regards Mat
Hello, @mimikss,
I have just tested your site now and it is working perfectly fine for me, please refer to these screenshots: https://postimg.cc/Lh8qfCcK & https://postimg.cc/D8s7b1w3 so it must be the cache issue at your end nothing else, please try to clear the ache of your site and also disable the cache plugins and check back again after clearing the browser cache.
And Regarding Error Porto, Please disable the Porto VC Addon plugin under WP Dashboard >> Plugins and it should solve your issue.
Regards, P-THEMES.
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Hmm I update 3 webiste porto new woocomerce and the same problem, you check homepage. Please go to single product ( incognito ) like:https://carpgrains.pl/produkt/umami-dip/ and please add one product to basket don’t work. Mayby you have shop porto testing and woocomerce version: 7.8.2 ( new version ) and working this basket ?
Hello, @mimikss,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
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the first image above the title is wrong, the image must be only displayed as thumbnail on post archive
Hello, @baspax1989,
Your provided URL is giving 404 error, and please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-post article.post .post-image.single {
display: none !important;
}
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