23139 comments found.
Hi my host was hacked earlier and i had to delete the website files and forgot to disconnect the license from both my websites. Can you please help? I have 2 licenses for the Porto theme on my account
Hello, @ahmed_aminn,
I have reset your purchase codes, now you can use the same purchase codes for registration of your theme.
Regards, P-THEMES.
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Hello, I am using the “Porto: Follow US” in a Footer Widget – is there a way to change the order of the appearance of the social icons? I would like Linkedin to be 1st, in front of Facebook. thanks
Hello, @shingt,
Unfortunately, there is no option in the “Porto Follow Us” widget to change the places of the icons, but you can use the block in widget and set the icons in the block using page builder elements as per your requirements.
Regards, P-THEMES.
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Thanks for the response and suggestion!
You’re Most Welcome!!
template builder not working, already created ticket but didn’t get any response
Hello, @Amritrajjjj,
Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as shown in this screenshot: https://postimg.cc/Q9FMVZPd
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Hi I have a problem wbiste when I update woocomerce to new version. I update 2 webiste and the same problem with basekt java. – https://ibb.co/myxCmZN – can’t load cart desktop and mobile, sometimes it will load on the home page but in product’s it’s not working.. Webiste: carpgrains.pl . I update new plugin porto, clear cache.
Error porto: https://ibb.co/4p8mCB3
Thx for any info Best Regards Mat
Hello, @mimikss,
I have just tested your site now and it is working perfectly fine for me, please refer to these screenshots: https://postimg.cc/Lh8qfCcK & https://postimg.cc/D8s7b1w3 so it must be the cache issue at your end nothing else, please try to clear the ache of your site and also disable the cache plugins and check back again after clearing the browser cache.
And Regarding Error Porto, Please disable the Porto VC Addon plugin under WP Dashboard >> Plugins and it should solve your issue.
Regards, P-THEMES.
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Hmm I update 3 webiste porto new woocomerce and the same problem, you check homepage. Please go to single product ( incognito ) like:https://carpgrains.pl/produkt/umami-dip/ and please add one product to basket don’t work. Mayby you have shop porto testing and woocomerce version: 7.8.2 ( new version ) and working this basket ?
Hello, @mimikss,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
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the first image above the title is wrong, the image must be only displayed as thumbnail on post archive
Hello, @baspax1989,
Your provided URL is giving 404 error, and please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-post article.post .post-image.single {
display: none !important;
}
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Hello. How are you? How can I change the column number of the products that will be displayed on each category pages?
Thanks in advance. Best regards.
Hello, @leonardopid,
Please navigate to Porto >> Theme Options >> WooCommerce >> Product Archives and change/set the “Category Product Columns” from there as per your requirements, please refer to this screenshot: https://postimg.cc/TyPXz40N
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Thanks a lot! Best regards.
You’re Most Welcome!! 
Hi is it anyway to reset theme settings from database?
Hello, @maxwebone,
No need to reset the theme options from database, but simply navigate to Porto >> Theme Options and click on Reset All, it should reset all the Theme Options to default values.
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Hi Porto,
In the products, in description I have placed a size letter different in products. Can be possible to equalize masivelly ?
thanks,
Hello, @Joaquim_,
Could you please provide us the explanation screenshot of the issue and also the page URL as well, so that we will check and assist you accordingly?
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Hi Porto,
EXAMPLE letter bigger: https://candleart.es/lettergrey.JPG but here letter is smaller: https://candleartesoteric.com/product/oil-esoteric-spiritual-cleansethanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.description.woocommerce-product-details__short-description {
text-transform: capitalize !important;
}
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hi Porto, And this what size of letter will show? I can select the font letter also?
thanks
Hello, @Joaquim_,
To change the Font Size, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.product-summary-wrap .description {
font-size: 15px !important;
}
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Hi Porto, Is posible to move the position of add to cart in a product layout ?
thanks
Hello, @Joaquim_,
Yes you can, you have to create the new Custom Layout of the product using Porto Template Builder and place the add to cart button at any place which better suits your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
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Hi Porto,
https://candleartesoteric.com/addline.JPGIs possible to add a grey line, something like this, just for visually I think people will understand better the information of my product.
thanks,
Hello, @Joaquim_,
Please edit the toggle button and you will find some more options there, try to insert/use the “horizontal line” there and it should fulfill your requirements, please refer to this screenshot: https://postimg.cc/14T5b7fv
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Hi Porto, By default theme puts the text in grey, any way to change it masivelly to black ?
thanks
Hello, @Joaquim_,
Could you please provide me the screenshot of the text and the URL of the page so that I will check and assist you accordingly.
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is in grey,
thanks
Hello, @Joaquim_,
Its not grey but pure black color, please refer to this screenshot: https://postimg.cc/MvTZcbRC
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Hi Porto,
yes my colleague already update it to black.
See this example pls: https://candleartesoteric.com/product/miraculous-virgin-ritualHello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.description.woocommerce-product-details__short-description {
color: #000 !important;
}
Regards, P-THEMES.
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Hi,
In shop 29, what size are the banners? I can’t seem to get my banner pictures to size up correctly like the demo.
Thank you
Hello, @coheed1984,
The size of the banner images in Shop Demo 29 are shown in the screenshots listed below:
1. https://postimg.cc/bSTnfmgw
2. https://postimg.cc/XXzGdBPh
3. https://postimg.cc/4mP0WZzr
4. https://postimg.cc/gx6TmR9P
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Hi, my newly purchased Porto Theme won’t install / register because of the following error;
“Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.”
Please “unblock it” P-Themes! (see support ticket #25321)
Hello, @EBP_SB,
We sincerely apologize for any inconvenience caused, and we would like to inform you that we have addressed your support ticket #25321. Kindly take a moment to review our response within the support ticket thread. We kindly request that you respond accordingly by replying to the existing ticket.
Regards, P-THEMES.
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Hi Porto, On mobile devices, can the porto template offer a way to pass the product images so that the secondary image does not appear in thumnail. It takes up a lot of screen space. For example, is there any option to scroll them, 1/3, 2/2 and 3/3? That is to say, instead of the thumnail appearing in 1/3? Thanks
Hello, @Joaquim_,
We regret to inform you that currently there is no viable option available for the mobile platform as per your request. This situation necessitates additional customization efforts at present. Alternatively, you may choose to submit a feature request on our forum at the following link: https://www.portotheme.com/forums/topic/feature-request/. Our development team will thoroughly review your request and consider the possibility of incorporating it into future updates of the theme.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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Hi Porto regarding the tag cloud, to filter the tag in products. Whete I have put the tag ? thanks,
Hello, @Joaquim_,
You can set the tags to your products by editing the products one by one, please refer to this screenshot: https://postimg.cc/FYspBD59
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Hi – my porto is registered but not showing me the latest update (6.9.5). It is stuck at 6.5.3. Also I have many out of date WooCommerce files that need to be updated to 7.3.0 and 7.8.0. Please let me know how I can force the updates. Thanks
I have it working now – the update just showed under Appearance/Themes. thanks
Hello, @db0,
Great to hear that you have it working now! I’m glad the update showed up under Appearance/Themes. If you have any more questions or need further assistance, feel free to ask.
Regards, P-THEMES.
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Hi , minicart icon on top keep spinning and not able to see cart modal due to this. I have upgraded to latest version but issue still there. If i am logged in it works fine. but in other borwser or incognito it keeps spinning. Please help
Hello, @marketmap,
It seems to be the cache issue or third party plugin conflict.
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
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I have created a support ticket #26682 for this. Please check and help me resolve this critical issue.
Hello, @marketmap,
We have already replied to your support ticket, please check back to your support ticket reply now and then reply back to it accordingly.
Regards, P-THEMES.
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I purchased this theme on 10/14/21 with a regular license. I customized the theme and it is currently active on my live website. I have never updated the theme since purchase. I now want to test updates to this theme on a staging copy of my website. How can I update the theme on the staging site? Do I need another license? Do I need to purchase support to answer this question?
Receving error about license when trying to update the Porto Funcationality Plugin and also the theme on our staging website for testing purposes. Live Website: https://vivecpr.com Staging Website: https://staging6.vivecpr.com/
Hello, @sacheee,
Please read and follow the instructions written in our theme documentation related to test/staging site license and URLs here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/ we hope this helps.
Regards, P-THEMES.
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Thank you @PT-Support2 !
You’re Most Welcome!!
Hello, i need help
Few days ago, on my single post, FEATURED IMAGE missing.
Also, on my Blog & Post Archives pages, featured images is empty…
Link to blog page: https://sax.rs/aktuelnosti-noviteti/
Ling to single post page: https://sax.rs/poliester-postava-top-ponuda/
Tnx in advance
Hello, @markojovanovic30,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.owl-carousel .owl-item .owl-lazy {
opacity: 1 !important;
}
Regards, P-THEMES.
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You are great! Best support! Thank you!
You’re Most Welcome!!
Hello,
I just purchased 1 more license just now but when I try to add it on a site it says “Purchase Code is not valid or could not connect to the API server!”. This license is not used any where and it says not valid, can you please help? Code starts from 84dd4407.
I also have 3 more license that I purchased in the past, may I know where they are linked? Might be possible some sites might not live anymore.
Hello, @sharatnair86,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hello
I own two license keys and i want to reset one of them as I cant use it on a new site. Please can you do this for me? I shouldn’t need to open a support ticket to do this right?
The license key is the one that starts with 6cf2f44a on my account and I purchased this on 2021-02-24
Thank you
Hello, @pipin3000,
We are pleased to inform you that we have successfully reset your purchase code associated with your theme activation. This enables you to utilize the same purchase code for the activation process once again.
Regards, P-THEMES.
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Thank you
You’re Most Welcome!!
