Hi there. Have been loving this theme for years and have an issue that just popped up that no one seems to be able to resolve—when sending a link to my site through text on iphone, I’m getting 2 images side by side for the link preview. It seems the theme is generating one and then yoast is also generating. How can I disable the theme from using the square logo version ?

Hi, I purchased two licenses of The Gem and when I go to activate it it keeps giving me the ‘You have exceeded the max. number of activations, allowed by this activation key.’ notification. I had checked and, yes, the code was still active on the test site so I deactivated it, yet I keep getting the same error. Can this be fixed? Thank you!

Hi. Will you add Ecommerce kids shop theme?

​Hi there – I seem unable to update the GEM theme – I get the following error when trying to do the update -

“An error occurred while updating TheGem (WPBakery): Purchase code verification failed. Activate TheGem”

My purchase code is valid.

Can you help please? Thanks

Hi! Hoping you can help me I am working on a site for a client, and do not have access to the purchase code. I have a small styling problem where on a WooCommerce Single Product the ‘Clear’ link is overlapped by the variable product price Eg. https://freshbydesign.com.au/aquaponic-aquaculture-products/specials/chasing-m2-rov-underwater-drone/ and screenshot https://pasteboard.co/0FfBqFgZDM49.png

I have attempted to write Custom CSS to add padding, but it’s not working on the live site. Would you be willing to explain how I can fix this issue for my client?

Thank you Melanie

Hello, since i updated to latest version i can’t see anymore the information from woocommerce, i tried to open a ticket it but i got the question for renewal support, this is not support this is a bug ticket.

Help me

This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please

compre este themplate, pero lo instale en el localhost , formatee el pc y se me elimino todo. al instalarlo en una nueva carpeta me pidio actualicar la version lo hice, pero al instalar plugins de TheGem Blocks , o otro me pide que active el soporte o numero de compra lo hice y me dice “Purchase code verification failed. Activate TheGem” , no recuerdo cual fue la carpeta en el localhost que se instalo… y la verdad no recuerdo si pude isntalarlo con la version demo,..,

Is anyone aware of a plugin or some method of accepting sms text messages from this theme. Example would be to create a call to action for an Elementor page and that call to action would say “Send us a text to get a quote”. When clicked on a mobile device it would open up a messaging app.

Hello Support,

We used the child theme for the website, and we modified some files but it is tough now to find it; i recently updated in the latest version but wprcoket option not showing when the child theme is activated.

But when i enable thegem(wpbakery) then under the pagespeed, wp super cache and wp rocket options showed but when i selected the WPROCKET it asked me to install; when i clicked on the install it will be redirected to Wprocket official website for buy.

Can you let me know how i fix this?

Waiting for your valuable quick response.

Thanks​

​Hi, My support has expired but since a few days I have a problem with the pagination of my blog : the 3rd page does not want to display properly, I have an 404 error (?) Do you know where the problem can come from ? Thanks by advance.

Is there a way to create an announcement bar at the top of the site?

Thanks for refund!

Hi, I submitted a ticket many months ago regarding when I copy and paste a link from my site to facebook, a bunch of text and information appears that shouldn’t and I get post any of my articles from my site on facebook. I was told to install yoast SEO which I did and the issue still exists. I’m not paying for more support when this should have been fix while I had support which I paid for. I forget about it and just tried to do this simple thing and can’t because of the them. Thank you.

Issue editing pages in admin content editor

I have been using your TheGem theme on several websites with WordPress. For several weeks now, when I try to edit pages in WordPress’ admin content editor, the page appears blank in the text editor. I cannot see or properly edit the content.

However, after refreshing the page with Control+F5, the content appears and I can edit it normally. This problem occurs consistently when first loading any page in the text editor within the admin.

The issue seems to be specific to your TheGem theme, as it does not occur when using other themes in WordPress. I have already updated your theme to the latest version, however the problem persists.

I was wondering if you are aware of this issue and able to suggest any possible solution.

hello, so I see that I can have product attributes be links to corresponding product archive pages. How do I turn the archive page into articles? In my case, I want to have it be an informational page for ingredients used in my products. So when users click on the ingredient on my product page, they can read about it and its uses.

edit – no worries, I think I’ve found a solution

hello, your theme is conflicting with Woo Product Bundle https://wordpress.org/plugins/woo-product-bundle/

Bundled products do not show add to cart button in the shop grid when using your plugin, but the button shows when I use a free theme. Please assist.

​Hello,

We purchased the license of GEM template since 3years, all was ok and now we want to update some plugins but it’s not possible, we got this error: [This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation]; We are not able to understand why the installation is deregistred ?and it’s not logical to purchase another license !!!!

Please i’m waiting for your reply.

I have rebranded and got a new domain name, understandably this has had an effect on my live site. Although my dashboard still says ‘your purchase code is valid’ I see ‘Theme activation failed.’ when trying to use a block.

In order to reactivate my license, do I need to’ deregister’ here: https://license-manager.codex-themes.com?

I’m concerned about reactivating it because of this warning: ‘once deregistered, this purchase code cannot be used for the same installation again.’. Will I be able to reactivate my site on the same wordpress install?

Every time i am using this theme purchase code it says API error. I contacted support few months back they said its issue of server but its happening in all hosting accounts. I am not using my license any where and neither the theme is installed still not able to use it.