9438 comments found.
Hi please i bought REALHOME on Purchase Date: 2023-07-01 09:54:08 UTC. the theme do not meet my requirement. i have ask for refund up to a week yet i have not gotten any response
Hello,
Thank you for contacting us.
I understand that you have requested a refund for your recent purchase. In order for us to process refund requests, we need to understand the reasons behind your dissatisfaction with our product. This information is crucial for us to identify areas of improvement and enhance our offerings to meet customer expectations.
Our team has already addressed your initial refund request, but we kindly ask you to provide further details about how our product did not meet your expectations. By sharing your specific concerns, we can better assist you and work towards resolving any issues you may have encountered.
We value your feedback and are committed to ensuring customer satisfaction. Please discuss your refund request further with our team, and we will do our best to assist you.
Best regards,
the theme feature is great but i think they should be more features to enable one customize to it test. e.g the header can either be default or default kit or Classic homepage. i dont like using demo import.
Hello,
Your message has less details to understand it properly, however, if you are having limitations in the header variations, kindly note you can design your own custom header and footer using RealHomes.
Please consult the following guide to do so.
Create Custom Header & Footer: https://realhomes.io/documentation/custom-header-footer-elementor/
Let me know if there is any other problem we can resolve for you.
Thanks
I have gone through the link above. creating a responsive design as per the link above is difficult as you would have to adjust as per the device type. i would want to get a refund.
Hi,
When you create a custom header and footer using Elementor and RealHomes, the responsiveness of the design must be adjusted manually while editing the header or footer in Elementor. Kindly consult the following and let me know.
Responsive Editing in Elementor: https://elementor.com/help/mobile-editing/
Please let me know if you have any other questions or concerns.
Thanks & Regards
i agree with you on the above. like i said i understand that i would have to adjust manually. but i really would not want to go through the tussle. also your templates are great, but would like to try a different option that works best for me
i have not gotten response from you with regards my refund.
i still have not gotten feedback from you
Hi,
I’m sorry to get back to you a little late. If you don’t like to go through the hassle of adjusting the header using Elementor, you can use any of our already available standard theme headers or footers.
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
Do you recommend a plugin that sends to instagram, facebook, etc. All the properties that I put on the site automatically?
Hello,
Thanks for reaching out to us.
You can consider using the Social Media Auto Publish plugin to post the properties automatically to Facebook.
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Hello, just like how gallery images are uploaded, why cant I upload Video same way. Is there a solution to this, I need to be able to browse and upload video not pasting a link
Hello,
Thanks for reaching out to us.
You can upload the video to your website through the Media section of WordPress and then use its link in the properties.
However, please be warned that video streaming consumes a higher amount of bandwidth, resulting in hosting account suspension or termination, and that’s why it is recommended to use Youtube or similar platforms to upload the video.
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Hello, I have installed the latest version of the theme and I have an error message when displaying assets. Can you tell me what it is?
And my support is just expired, I hope you will help me 
Hello,
Thanks for reaching out to us.
I can’t explain the exact reason for the issue. However, please ensure that your hosting meets the minimum requirements of WordPress [ https://wordpress.org/about/requirements/ ].
If the issue persists, kindly get in touch with our customer support so that we can look into it more thoroughly.
Regards
The site has always worked well with your template and it is since the last update that the error message appears. The server is managed by us and everything is in order. Our support is over how can I contact you? Thanks.
Hi,
The RealHomes theme is compatible with all the updated version of PHP as well as the old versions. However, please ensure that your hosting server meets the requirements of WordPress ( https://wordpress.org/about/requirements/ ).
Thanks & Regards
Hi, pre-sale question please.
We are planning to use the theme for both the rental vacation and the real estate (a domain and sub domain)
1) Can users submit their own property on the rental vacation?
2) Can users submit their own property on the real estate?
3) For the rentals, do the user submit and manage the property through the front-end?
4) For the real estate do the user submit and manage the property through the front-end?
5) Can users just recieve / send enquiries to book the vacation home (so no payments are done through our website)
6) Can we create real estate / vacation rental listing packages?
Our idea is to charge / approve users who sign up as agents (so we can verify that they are agents) – all other users can sign up for free
So we want to create packages which allow normal users to submit 1 property. If you have more than 1 property to list then you need to purchase another package.
Thank you 
Hello,
Thank you for reaching out to us with your pre-sale questions.
I’m glad you’re considering RealHomes for your real estate project. Here are the answers to your questions:
1. Users can submit their properties on your website using RealHomes. The theme provides a full-fledged user dashboard where users can easily manage and submit their rental vacation properties.
2. Similarly, users can submit their own real estate properties on your website using RealHomes. The user dashboard also allows users to manage and submit their real estate properties.
3. For rental vacation properties, users can submit and manage their properties through the front end of your website using the user dashboard provided by RealHomes.
4. In the case of real estate properties, users can also submit and manage their properties through the front end using the user dashboard.
5. users can send and receive inquiries to book vacation homes. The inquiries can be received via email, and users can manage their bookings through the booking section in the user dashboard.
6. RealHomes offers the flexibility to create different listing submission packages using the Inspiry Membership plugin. This lets you create packages and pricing options for real estate and vacation rental listings.
Please let me know if you have any further questions or concerns.
Regards
Thank you. Do you have demo logins we can try the site before buying please?
Just want to make sure we can properly test it as admin / owner / user
Thank you
Hi,
Sorry, there are no trials or demo logins available.
Thanks & Regards
Hi,
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards
Hi, has the recent WPML update affecting the customizer settings for the Language Switcher been solved yet? I have a problem with one on my 4 languages that does not show any listings in any their category for the dutch language.
thank you.
Hello,
Thanks for reaching out to us.
This is a known issue, which will be fixed in the very upcoming version of RealHomes. To resolve this, please follow the steps below.
1. Download this file: https://jmp.sh/JyuIpCzN ( language-switcher.php )
2. Upload and replace the downloaded file at wp-content → themes → realhomes → framework → customizer → language-switcher.php.
3. Done, you should see the Language Switcher settings in Customizer at Dashboard → Real Homes → Customize Settings → Floating Features.
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
I have tried the steps you provided to no avail. I am unsure what settings to use for the solution to work. When is the expected release date for the new update? Thank you for your support
Hi,
We will be releasing an update by the end of this month or early next month. Please get in touch with our customer support team so that we can apply this patch to your website.
Thanks & Regards
How can I add reviews section to my proporties? I was trying to search for that in section: [ Dashboard → Real Homes → Customize Settings → Property Details Page ] but still can’t see that option.
Hello,
Thanks for reaching out to us.
Users can leave their reviews as part of the comments on each property. The property comments section will allow the users to leave ratings as well.
You can activate this feature in Dashboard → Real Homes → Customize Settings → Property Details Page → Basics → Property Ratings [ https://snipboard.io/YK7mfu.jpg ].
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Thank you for you reply. Unfortunately, my account has been limited on InspiryThemes and I’m trying to figure it out.
I did exactly what you pointed out to me but still can’t see the comment section on my properties pages. Can you please help me with it? It’s pretty urgent and I can’t create the support ticket right now
Hi,
Please ensure that you don’t have comments disabled for each property. There is an option on the property add/edit page which allows us to disable comments for each property specifically, as shown here: https://tppr.me/rjPRr
Thanks & Regards
Is it possible to enter a discount code for the various subscriptions? if so where can i view it? moreover, the renewal email is missing for expiring subscriptions
Hello,
Thanks for reaching out to us.
Sorry, there is no discount code support yet available in the Inspiry Membership plugin. We will consider adding it in a future update.
Regards,
Google search console has returned “Core Web Vitals metric Cumulative Layout Shift (CLS) ” issues in the mobile version. I would like to know how we can resolve these issues
Hi,
Thank you for reaching out to us.
Please sign up at our support website and ask your question over there as we will have to look into it thoroughly to assist you.
Regards
Hi!
Thank you for the recent update.
I have a few questions:
Added – Property ID support to RealHomes grid Elementor widget. / Where can I find this option in Ultra Design?
Added – RVR booking split days reservation functionality. / What is this functionality do you have an example?
Many thanks!
Hello,
Thanks for reaching out to us with your inquiries.
1. You can find the Property ID in Meta Settings for Properties Elementor Widgets of Modern Design as shown here: https://tppr.me/LmiO0. However, we will also add Property ID into Ultra Properties Elementor Widgets.
2. Sorry, there is no example available, however, the split booking feature allows you to book a property on the same day when the last guest is checking out. You can activate this feature in Vacation Rental settings as shown here: https://realhomes.io/documentation/vr-settings/
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Before i buy it i would like to know if i can use for a multi type of properties listing marketplace like homes, rooms, hotels, rental cars etc, not only for homes؟ is that posible?
Hello,
Thank you for reaching out to us and showing interest in RealHomes.
We are pleased to inform you that RealHomes is a versatile theme that can be used for various types of properties, including homes, rooms, hotels, and more. Many of our clients have successfully utilized RealHomes for different types of businesses and properties.
Regards
Just a quick question how do I change the mortgage calculate currency sign form $ to £? Thanks for the support
Hello,
Thank you for reaching out to us, and we appreciate your patience.
You can change the currency related settings in Price Format Settings [ Dashboard → Easy Real Estate → Price Format ] section as explained and shown here: https://realhomes.io/documentation/price-format-settings/
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Hi, I have a questio, I am looking to build a website for my real estate agency, the feature I am looking for is for all my agents to have like their own version of the main website, so they can share their own (for ex. wwww.realestate.com/agent1 , www.realestate.com/agent2 and on), this way they can share their own links but with the same content from our main website, with different contact forms for each agent. I hope this makes sense, is this possible with this theme? I will be waiting for your response, thanks!
Hello,
Thanks for reaching out to us, and we appreciate your patience.
Sorry, no such feature in WordPress or RealHomes allows you to inherit the main content and create an entirely new website for your agents.
Regards
I installed wpml and completed the basic setup outlined in the documentation But i do not see the option Dashboard → RealHomes → Customize Settings → Floating Features → WPML Language Switcher panel. When I go to ‘Floating Features’ there are no additional panels to click on as shown in the documentation. Where is the ‘WPML Language Switcher panel’ ?
Hello,
Thanks for reaching out to us.
I apologize for the inconvenience caused by the recent WPML update affecting the Customizer settings for the Language Switcher. Our development team is aware of this issue, and we are working on patching it in the upcoming update of RealHomes.
In the meantime, please continue the discussion in your existing ticket, as our support team will assist you in addressing this concern. They will provide you with further guidance and updates regarding the resolution of this issue.
Thank you for your understanding, and we appreciate your patience.
Regards
Hello, could you please provide guidance on resolving the issue depicted in this screenshot: ” https://ibb.co/GTwMwJK , https://ibb.co/0Yp9H9H ”? I haven’t previously utilized Elementor with this particular theme, but I’ve chosen to employ it now in order to begin using the Ultra template. Unfortunately, I am encountering this problem where occasionally it works, but when it does, the Elementor menu on the left appears grayed out.
Hello?
Hello Paulo,
Thank you for reaching out to us with your concern.
From the screenshots you provided, you are experiencing an issue with the Elementor not working as expected.
To troubleshoot this issue, I recommend following these steps:
1. Clear your browser cache: Sometimes, cached data can interfere with the proper functioning of the Elementor editor. Clearing your browser cache can help resolve this.
2. Disable conflicting plugins: Incompatibilities between Elementor and other plugins can lead to issues like the one you are experiencing. So, please temporarily deactivate any recently installed plugins and check if the problem persists.
3. Update RealHomes and Elementor: Ensure you are using the latest RealHomes theme and Elementor plugin versions. Outdated versions can sometimes cause compatibility issues.
If the issue continues to occur, then kindly get in touch with our customer support team using our support platform so we can further debug this issue.
Regards
Hello, after the latest update to version 4.1.1 the dropdown menu of the Modern search form is causing problems on mobile devices. Thank you
Hello,
Thanks for reaching out to us.
There are no known issues related to the search form. So, this must be specifically occurring on your website.
Kindly get in touch with our customer support so we can look into it thoroughly and assist you.
Regards
Hello, where can i change the H2 to H1 on the home page section ??
Hello,
Thanks for reaching out to us.
The headings on the home page can be modified by editing the home page with Elementor page builder.
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Hi there, just the last couple of questions before I finish the project. Sorry for all the questions. Thanks for the great support
1. How do I get rid banner on property details page 2. How to get rid of seach form on property details page 3. Is it possible to make the images smaller (have more padding from the edges on the property detail page) 4. I would also like to get ride of the save search button on the properties search page of after some uses the advanced search form.
If custom CSS is used could you give me the code so I could change it back or adjust it so it looks right
Thanks a lot
I am also looking to change the base currency sign to EURO € but I don’t want to have the currency switcher. Is it possible to change the $ sign to €? Thanks
Hello,
Thanks for reaching out to us.
1. I don’t see a banner on the property details page, so I assume you have already taken care of it.
2. Adding the following CSS code in the Additional CSS box (Dashboard → Appearance → Customize → Additional CSS) will hide the search form on the property details page.
.single-property .rh-custom-search-form-wrapper {
display: none !important;
}
3. The gallery images already have enough padding on both sides of the page, as shown here: https://tppr.me/1Tuel
Moreover, you can also design the entire property details page using Elementor in Ultra design, as guided in the following documentation section.
Single Property Page Setup: https://realhomes.io/documentation/single-property-elementor-ultra/
4. Kindly use the following CSS code in the Additional CSS box (Dashboard → Appearance → Customize → Additional CSS) to hide the Save Search button.
.rh-save-search {
display: none !important;
}
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Hello,
You can change the currency settings in Price Format Settings [ Dashboard → Easy Real Estate → Price Format ] section as explained and shown here: https://realhomes.io/documentation/price-format-settings/
Please let me know if you have any other questions.
Thanks & Regards
Sorry figured it out
Glad to know, Cheers 