39269 comments found.
The Stripe Button works on desktop and redirects the user to the Stripe Checkout Page, but it doesn’t do anything on mobile. Additionally, I have an alert notice on both desktop and mobile, and there are no errors in the Browser Console.
Hi there
You have active support, and because our team does not provide support in the comments section, please submit a ticket here > https://my.avada.com/
Thank you, MB
Avada theme can be run on multiple domains?
Hello @hmoazzam
One regular license is valid for a single top level domain, however you can have a staging / testing / local host domain on the same license for development purpose, to learn more about how the licensing works, please read our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi, does the theme have a build in functionality for an “Empty Cart” button in the cart page?
Hello @tunik
This will require you to use a 3rd party script or plugin, there are a number of plugin(s) available for this which you should be able to use without any issues, by default this is not a functionality in Avada.
Looking forward to welcome you to Avada Community!
Thanks
-Ammar
Hello, (It’s Information). “WooCommerce Brands” Plugin not working. Not showing brand image on single product page. Shortcode not working.
Hello @SudiptoMahmud
We have not officially tested this plugin so can not provide you any detailed information about this, we suggest you to get in touch with the plugin author about the compatibility further.
If you need further assistance with this, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi I want to report a bug. Using a nested column and inserting a carousel image, navigation, zoom and mouse scroll commands do not work.
Hello Thompson1977
Please make sure that you don’t have any hover effect or URL added to the columns in this case, it will definitely disable the navigation and mouse scroll for you on carousel.
If the issue persists, please open a support ticket and our team will further follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! Since updating Avada to V7.11.2, the Avada Twitter Widget (Avada Style) stopped working. Our tweets are no longer displayed in our sidebar. Bug report submitted. API Keys double-checked, cache flushed, etc. Please provide a fix ASAP. Thank you!
Hi,
If you’re seeing the error mentioned on below page, it is due to an issue from Twitter side as discussed here.
If its a different error, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you, Abbas. Yep, that’s the issue. We’re monitoring it. Cheers 
Not a problem.
Hey Abbas! Forgot to ask … can you guys confirm that Avada is also experiencing the same issue with Twitter timeline embeds (i.e. the Twitter widget)? Yes or No, can you also send us a link to one of your Avada templates where you’re using the Twitter widget? Thank you!
Hi,
Because this is a Twitter side issue, the same problem shows on our own prebuilt site as well e.g. if you see the footer here:
https://avada.website/construction/
Twitter in general has been making quite a few changes lately (rate limiting etc) so its hard to keep track of but you can follow the link I shared in above reply to stay up to date.
Thank you. – Abbas
Hi, since the update this week – my mobile menu is obscured on most pages of the website by the content on the page.
Hi,
If you’re using a custom header, please see if adding a higher Z-index value on the container (holding the menu element) in the custom header helps.
If you’re using a child theme, please see if switching to parent Avada theme fixes it.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there, WPEngine is saying that Avada Builder plugin is a security risk :
Security risk: ssrf. This plugin allows an attacker to target internal server resources. An attacker could use this vulnerability to read or modify site configuration.
Severity: high
Fixed in: 3.6.2
Hi,
The issue referred to in your message has been fixed in our v7.11.2 version released today. Please update to the latest version of Avada.
Like WordPress and any entity that develops software, we understand that security is not absolute, and it’s a continuous process that is managed as such. We do our best to prevent security issues as proactively as possible as we do not assume they’ll never come up. Our responsibility is to quickly take care of them and work to get our customers notified and prepared. And, this is why we recommend keeping your website and plugins up to date and maintained at all times.
For more info, please see our post:
https://avada.com/blog/version-7-11-2-security-update/Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Thank you. – Abbas
Hi, I have 7 Avada licenses purchased for my projects, but I can’t see which domains they correspond to. Can you help me with this topic? Thanks in advance. Greetings.
Hello SamsaraWeb
With your my.avada.com dashboard, it is actually really easy to manage and maintain your licenses, tickets and much more, we suggest you to read our FAQ section that answers all your queries here => https://avada.com/documentation/avada-registration-and-licensing-faq/
Also, please read a complete guide on license management here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need any further assistance, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, is there a way to not strip HTML from excerpt in WOO Archive?
Hello @dmarit
You can always use post card archive for more control on however you want the content to appear on your archive pages, however do note that some HTML may break your content or page layout in this case.
You can read more about post card archive element here => https://avada.com/documentation/post-card-archives-element/
If you need any further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks, but there is no list view in the post card archive. There is an option for all excerpts to strip HTML except for the WOO Archive 
Hi,
Please send us a ticket on the link Ammar shared and our team can assist you further with your query.
Thank you. – Abbas
Products in shop disappear after some hours or couple of days, why and what is the solution, please?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, I have another issue with Avada, please: On the Cart and Checkout page, when I click the ’+’ sign to increase and the ’-’ sign to reduce the product, it does not get updated automatically (AJAX) and I have to click on the UPDATE CART button. This is not intuitive and will love for it to automatically update my cart like a normal ecommerce. Kindly let me know how to go about this, please.
Thank you
Hi,
Right now we don’t have an option for that I’m afraid.
You can make a feature request for this under “Engage” tab in your my.avada.com support account.
Thank you. – Abbas
Hi, I would like to know if it is possible to modify and how to modify the titles “Project details”, “Skills Needed”, “Categories” and “Tags” inside the Portfolio. I also created a portfolio layout with Avada Layouts but couldn’t find a way to edit those titles. Thank you. Valeria
Hi
If you are using Avada layouts then you can use a Title element to and dynamic text options. (The title can be renamed to anything). I do see you have valid support and our team advice better on a ticket
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
i want to use my Purchase code in my new domain, how to reset the purchase code
Hello @saikothomas
We have a very detailed article on how you can manage your licenses here => https://avada.com/documentation/avada-registration-and-licensing-faq/
You should be able to do this from your my.avada.com account without any issues, if however you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
TEAM #1MILLION SOON!!
i already have one license, i used it on a domain but this domain has been deleted,so how to release this purchased code from this domain
Hi there
You can log into your My Avada account, navigate to the “Licenses” tab and manage the sub-domain and top-level domain registration here > https://my.avada.com/licenses/ – If you have not yet registered a My Avada account, please follow these instructions > https://avada.com/documentation/how-to-register-for-avada-support/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the backend of the site and register Avada.
Thank you, MB
Looks like Avada just broke our site?
I was told there was an issue on the front end of the site, so I restored a backup from yesterday and everything seemed fine…
But just now I got an email saying there’s a technical issue on the site; there’s an error with the Avada Core plugin. I logged in with recovery mode and see this message in the plugin page:
“Avada Core This plugin failed to load properly and is paused during recovery mode.
An error of type E_COMPILE_ERROR was caused in line 346 of the file /wp-content/plugins/fusion-core/shortcodes/JED5578D.fusion-privacy.php. Error message: Cannot redeclare fusion_element_privacy() (previously declared in /wp-content/plugins/fusion-core/shortcodes/fusion-privacy.php:348)”
I went to the themes and saw there’s an update for Avada, but got this error:
“Update failed: Could not copy file. Avada/includes/lib/inc/fusion-app/assets/js/wpeditor/wp-editor.js
Update failed: Could not copy file. Avada/includes/lib/inc/fusion-app/assets/js/wpeditor/wp-editor.js”
What’s going on?
Hi there
That does appear to be a potential 3rd party plugin conflict, or the server’s PHP version could be an issue (old version of PHP), and will need to be checked in detail. We have reached out to you via our support so please check your inbox and reply back there.
Thank you, MB
Just wanted to follow up for everyone’s information. Avada support got in touch with me and took a look at my site, and discovered that some conflicting performance plugins were gumming up the cache. they deactivated those problem plugins and updated my theme and core plugins to fix the problem, and kindly explained what they had done so I could reproduce their work. Quality support, I appreciate it.
Hello @griddable
Good to hear that your issue has been resolved and appreciate your kind feedback
-Ammar
hello i have this problem Cannot read properties of undefined (reading ‘push’) TypeError: Cannot read properties of undefined (reading ‘push’) at n.generateElementShortcode (https://paderau.sn/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.1:1:859351) at n.needsQuery (https://paderau.sn/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.1:1:189237) at n.initialize (https://paderau.sn/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.1:1:187333) at h.View (https://paderau.sn/wp-includes/js/backbone.min.js?ver=1.4.1:2:14648) at n.constructor (https://paderau.sn/wp-includes/js/wp-backbone.min.js?ver=6.2.2:2:2602) at n [as constructor] (https://paderau.sn/wp-includes/js/backbone.min.js?ver=1.4.1:2:23485) at new n (https://paderau.sn/wp-includes/js/backbone.min.js?ver=1.4.1:2:23485) at n.addChildView (https://paderau.sn/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.1:1:130614) at p (https://paderau.sn/wp-includes/js/backbone.min.js?ver=1.4.1:2:3818) at f (https://paderau.sn/wp-includes/js/backbone.min.js?ver=1.4.1:2:3497)
Hi
We see that you do have valid support. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there – I have 3 Avada licences. I have renewed support multiple times when I was doing heavy site building work. I have had no problems for a very long time running my sites. I now have one question regarding “Related posts” on blog pages. The related posts that are showing are not at all related to the content on the blog. I assigned “Primary categories” for each post however the “related posts” that are showing up are not reflecting the primary categories I chose, but rather seem to be reflecting the first generic category by alphabetic order (in this case “articles”). Is there a fix for this?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I have a problem and it says that the purchase license has already been used in another domain, how do I fix it?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi, I am having payment issues with both my Master Debit Card and PayPal. Please, look into this issue and resolve it ASAP. Warm regards.
Hi,
If you’re having issues with payments on envato/themeforest site, please get in touch with their support as they handle all sales related issues. If you’re seeing issues accepting payments with a payment plugin, I’d recommend checking with the plugin support as sometimes it’ll be an issue with the payment module and not related to Avada.
Thank you. – Abbas
