6337 comments found.
Hi, I can’t seem to find the proper answer so I’ll ask over here. I would like to know if the regular license may be used on multiple websites or just one. Thanks
Hello,
Every license purchased allows activating one site as “production” and one site as “development” for testing purposes, with the coming soon mode always on.
Note that you can always Test Drive Impreza for free to check how it works.
hello, good afternoon I install this complete and it appears perfectly in quote mode. Plugin: YITH WooCommerce Request a Quote but when I customize it in reusable templates for the store, the “add quote” button disappears
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I tried to do it, but my support has expired 
Hello,
We recommend extending the support license in order to receive support services. If you consider the issue to be critical, you can use the contact form here.
Is it possible to have a popup button in top menu that opens a video?
Hello,
You can create a Reusable Block with the needed Popup element. After this, you can add this Reusable Block as a menu element at Appearance > Menus (the “Reusable Blocks” checkbox should be active at the “Screen Options” section at the top).
Do I need to buy support every 6 months to get updates?
Hello! All of our buyers have lifetime access to Impreza’s updates. I.e. you will be able to update the theme until we are releasing any new versions. Kind regards.
Hi,
Suddenly on only one of my pages, all menu items are active: https://www.hojskolendk.dk/infomoeder/
Only on Firefox.
Why is that? All is updated 
Best regards.
Hello! Looks like the issue has been solved, at least right now in Firefox I can see only one active menu: https://prnt.sc/09KcYxJPzivN
Please let us know if the issue persists by creating a ticket on our support portal: https://help.us-themes.com/impreza/tickets/
Kind regards.
Hi, it’s still the same: https://prnt.sc/XcqIW2KngRY1
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Does your template work with the photo gallery from Gutenberg editor? As far as I can see (I tested it with a client) and there is no such possibility?
Hello! I’ve just checked this: added a new post, added a gallery to it using Gutenberg and checked how it looks on the site. Then switched to the Twenty Twenty-Three theme and compared how the same post appears. It looks like with both themes the gallery looks the same. Please share a more detailed explanation, what does not work as expected? Thank you.
You made your builder based on wc bakery, but why the plugin itself can be said not to be developed. They are developing their Visual Composer in a more modern programming language. Which is not for sale here on the site. You could already make your own boulder not based on shortcodes, but according to the type of how new Elementor-type boulders are built, when when the plugin itself is deleted, its content simply remains without styles, and if I want to leave your theme later, there will be a bunch of shortcodes with which you can’t do anything later . And you have to recreate the whole site.
Hello! Thank you for your feedback! We have to both maintain backward compatibility and move forward with new functional. While we do not plan to change content structure from shortcodes to another methods, we do our best for our clients so hopefully they will not want to switch to another theme. Kind regards!
Dear customer support,
I would like to order your template but i have to ask you a question before:
1) On your Theme Test demo link, I tried to use a vertical menu to the left and a metro grid to the right. I would like to reduce height of images on the grid to avoid vertical scroll: https://imagizer.imageshack.com/img922/8452/YgXckr.png
Is it possible please? How could i reduce the two big pictures of the grid to delete vertical scroll please?
Thank you.
Best regards, peldur
Hello! You can adjust size of those images at the edit page of the related portfolio post. Please check the “Custom appearance in Grid” > “Custom Size” setting. Also in the Grid element settings you can choose “Regular grid” or “Masonry” instead of “Metro” style for “Appearance” > “Display as” setting. Tanks!
Dear customer support,
Thank you for your answer but i can’t find the “Custom appearance in Grid” > “Custom Size” setting on your Theme Test demo please.
Thank you and have a nice day.
Best regards, peldur
Hello,
Try editing the Portfolio item, and scroll it down. There will be a block of settings called “Custom Appearance in Grid”, and you can find the “Custom Size” in it.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Dear customer support,
Thank you for your answer but your tips didn’t work for me. Before buying your template, i would need to know if is it possible to do what i want please.
My grid element “Metro” have to resize auto with the height of the screen. I need to see all the grid element without to scroll down my browser web page.
Right version : https://imagizer.imageshack.com/img923/2760/eXch2y.jpg Bad version : https://imagizer.imageshack.com/img922/3930/nWlhqO.jpg The last it’s what i see on my device.
Is it possible with your template please? Thank you very much for your help.
Best regards, peldur
Hello,
The desired behavior you describe is highly-dependant on the screen size and proportions. Please share a URL of a live example where it’s implemented the way you’d like to.
Dear customer support,
Thank you for your answer, please find below the URL: http://impreza-cfgikpv.themetest.net/Best regards, peldur
Hello,
Our theme calculate grid items dimensions relying mainly on the browser width, but not on the height. From your descriptions it looks like you’d like to have both browser width and height to be taken into account, however this would mean that maintaining constant ratio for grid tiles would be impossible, since either width or height should be adjusted (or gaps should be adjusted, or something else) to keep the whole grid fit perfectly into the browser dimensions. So for now the desired result is not fully clear for us.
Please share a site where the desired functionality is already implemented the way you require it. This will help us to understand what is required better.
Thank you!
Hi, I think the demos are not working
Hello! Thank you for the feedback! They should work now.
Hello,
Please, consider this as a theme corection
- page-content > section.l-section.wpb_row.us_custom_e11ab399.height_small > div > div > div:nth-child(1) > div { display: none; }
Hello,
Please clarify what was the initial issue and share an example page URL.
Hello,
Please help.
I am using Woocommerce Memberships plugin. When I browse to restricted content page, the message that says this content is restricted goes automatically behind the header which is not good of course. If I disable the header the the message is visible.
I have used this with many other themes and works fine, but thought maybe Impreza has a trick that I don’t know to make it display under the header section.
How can I display the message below the header that says: To access this content, you must purchase sample-plan
Please see screenshots: No header https://monosnap.com/file/0UcXOz8ogeggsQPMupYKpUJ6zu2bqc With header https://monosnap.com/file/R2DoYjdJFP4MHKsLZjCd8blaTRDEwcYour help will be as always highly appreciated.
Thanks.
Regards,
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
I am getting this error while having 10 licences: You can’t create tickets because your support for Impreza has expired (check your Licenses page).
Your support license expired. Please check the Support Policy with more information on support services and how you can extend the support period.
That’s very unfortunate. I cannot afford a new support package.
Thank you anyway for responding.
Regards,
Hello,
I have a website on version 8.16 which has the Page Layout option to disable title bar in the page itself and today setup a new website (fresh impreza download), but the Page Layout is reduced in option. Even in Theme Options/Pages Layout/Titlebar is missing.
Where can I disable title bar for individual or some pages?
Please see screenshot https://monosnap.com/file/0tgnfdPbxTpgs8MfJYWhUoKyA8TQIiThank you.
Hello,
On your new site go to Theme Options > Advanced and activate the “Titlebars & Sidebars” option. It should resolve the issue.
You guys are too good as always. Many thanks.
Take care
Hi! Can you make a tab bottom menu similar to header? This would be very convenient when you can insert elements like in the header, but in the bottom sticky menu, especially for smartphones. Is it possible now to clone header settings to create such a thing? https://prnt.sc/t3YVWR7Hj3L-
Hello,
Such a feature is not available out of the box. You can create a feature request on the Support Portal, we’ll consider implementing it in one of the next updates.
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Deprecated : Using ${var} in strings is deprecated, use {$var} instead in /var/www/0/959999/www/wp-content/plugins/us-core/functions/grid.php on line 1336
Deprecated : Using ${var} in strings is deprecated, use {$var} instead in /var/www/0/959999/www/wp-content/plugins/us-core/functions/grid.php on line 1336
Deprecated : Using ${var} in strings is deprecated, use {$var} instead in /var/www/0/959999/www/wp-content/plugins/us-core/functions/grid.php on line 1336
Deprecated : Using ${var} in strings is deprecated, use {$var} instead in /var/www/0/959999/www/wp-content/plugins/us-core/functions/grid.php on line 1336
Deprecated : Creation of dynamic property US_Shortcodes::$_stylesheet_directory is deprecated in /var/www/0/959999/www/wp-content/plugins/us-core/functions/shortcodes.php on line 62
Deprecated : Creation of dynamic property US_Layout::$header_initial_pos is deprecated in /var/www/0/959999/www/wp-content/plugins/us-core/functions/layout.php on line 49
Deprecated : Creation of dynamic property US_Layout::$header_shadow is deprecated in /var/www/0/959999/www/wp-content/plugins/us-core/functions/layout.php on line 51
How to deal with this?
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
My support just went out….but have 55 licenses…is it issue with the upgraded Woocommerce?
You should be able to create a ticket and post replies. I created one for you, please check. Our support team will help you resolve the issue.
ok.
Hi, I’ve been getting this email from the site for a long time, maybe someone has a solution?
from the site -> Hello! WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automatic email.
In this case, WordPress has encountered an error with one of your plugins, UpSolution Core….continue and bottom->
Details of the error
An E_ERROR error was caused in line 84 of the file /home//public_html/wp-content/plugins/us-core/templates/header.php. Error Message: Uncaught Error: Call to undefined function us_get_theme_options_css() in /home//public_html/wp-content/plugins/us-core/templates/header.php:84 Stack traces: #0 /home/_/public_html/wp-content/plugins/us-core/functions/helpers.php(165): include() #1 /home/_/public_html/wp-content/themes/Impreza/header.php(12): us_load_template(‘templates/heade…’) #2 /home/_/public_html/wp-includes/template.php(783): require_once(’/home/appsgener…’) #3 /home/_/public_html/wp-includes/template.php(718): load_template(’/home/appsgener…’, true, Array) #4 /home/_/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #5 /home/_/public_html/wp-content/plugins/us-core/templates/404.php(59): get_header() #6 /home/_/public_html/wp-content/plugins/us-core/functions/helpers.php(165): include(’/home/...’) #7 /home/_/public_html/wp-content/themes/Impreza/404.php(12): us_load
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Is using a reusable block as a menu item still an option? When I go to Appearance > Menus, there is not option to use a reusable block as a menu item.
Hello,
Yes, when you edit the menu at Appearance > Menus, check the “Screen Options” tab at the top of the page and check if the reusable block checkbox is activated. When activated, it should be available for menu elements.
hi , may i request discount for 5 -10 license thank you
Hello,
For now, only the regular pricing is available. We commonly start a sale once per quarter, and you can subscribe here to get a notification once the next one starts.
Hi,
When click add cart button in my woocommerce shop is to slow. is getting 7 seconds until the product is in the card by AJAX.
Can you help me?
https://www.fernandalimasemijoias.com.br/Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hi i have been reading about you sayin “we have plans to add Elementor support to this theme.” for the last years I there any progress on this or is it a dead horse?
Hello,
We do not plan to implement support for Elementor due to the complexity of its development.
So all this time you said you were planning Elementor support was bs
Hi, Jonaat
At the moment we are working on more important features, and in the nearest future we don’t plan to implement the support theme elements by Elementor.
Anyway we have the relevant feature request https://help.us-themes.com/impreza/tickets/25077/
Hi, how can we get the Auto Update Key for WooCommerce Multi Currency Settings? After configuring the plugin we have accessed https://villatheme.com/my-download with Themeforest credentials and we have no download available.
Hello,
This plugin is bundled with Impreza and you can update to its latest supported version via the Plugins section if your theme is activated. Auto Update Key is only available with direct purchase of Multi Currency plugin.
