39344 comments found.
Hi, I sold the domain, but before I sold it I forgot to deactivate Avada… how can I deactivate avada and transfer to another domain as I no longer have my old domain… the sold domain no longer works and the new owner will not have a web site on the sold domain
Hello @JtempoB
You can simply reset your license in this case and use it on the other domain, one license is valid for one live domain only so it needs to be made sure that your older domain is not using Avada, you can read all about licenses and registrations here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need any further assistance, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for fast response:) solution is resolved
We’re glad to assist. 
Hello, Is it possible to use two different avada templates in same domain(installed in two different folders, for example, domain.com/folder1 and domain.com/folder2)? Is that require additional license?
Hello @nabeenatb
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello, I have a simple question, but I can’t find how to do it.
Basically I put articles in the home, and I want to translate the “continue reading” button into another language, where can I do it?
I looked in the theme options and also in single.php but I can’t find it. where can i edit it?
Hello produpromo
There is no need for you to actually translate this using the single.php file, depending on how the blog was setup you can simply do that using the language files in Avada, please read our documentation on how you can translate Avada into different languages.
https://avada.com/documentation/translating-avada/ https://avada.com/documentation/translating-avada-builder/If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello!
For a long time company where I work didnt update avada theme, plugins, even php etc… so now when I want to do it I have fatal error when I want to activate fusion builder. We have now Avada Version 5.9.1
(Fatal error: Cannot use isset() on the result of a function call (you can use “null !== func()” instead) in /home/husthr/public_html/proba/wp-content/plugins/fusion-builder/inc/class-awb-access-control.php on line 534 [error]FailedToExecuteWpCliCommand: exit status 255[/error])
Even when I make new installation of avada it gave me same error. We have php 7.4 we got also error when i put php 8.2.
Do you have idea what can I do to update Avada to latest version!
Thank you!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team about this on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
So I need to renew support?
Hello @3dash
Please make sure that you have the compatible versions of Avada Core and Avada Builder running for your current installation, if you are trying to update Avada from an older version, first remove your Avada Core and Avada Builder completely and then install the latest versions again once.
Thanks
-Ammar
Great. Tnx for advice!
We’re glad to assist.
The update was successful! Tnx. Great support!
We are happy to help
Is Avada has job portal demo. If yes, can you please share the link
Hi,
We’ve responded to this query of yours below in the first message.
Thank you. – Abbas
Is Avada has job portal demo. If yes can you please share the link. Thanks
Hi,
We don’t have an exact prebuilt site (demo) for that but you can pick up any of our ~90 prebuilt sites that you like by design and use a good job portal WP plugin for the job portal functionality.
To see the prebuilt sites -> https://avada.com/prebuilt-websites/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
duplicate
I just noticed I bought 3 times but I actually only need one because wrong operation. How can I cancel the other two orders?
Hello @antheavie
You will need to contact our customer support regarding this further following the link below and explain your scenario there further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, just tried to click the link but can’t open here. Do you have email address which I can send to? Seems we even have issue to open avada.com here. Thanks in advance
Hi,
You can log out of your my.avada.com account or try to login on a new browser.
If you still see issues, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi Abbas, tried the link too and couldn t open it here too. We can only open themeforest.net website.
Hello @antheavie
It does appear that you don’t have a support account with us neither you are able to access our company site, which is publicly accessible for general public, please check from a different system or ISP in this case.
Thanks
-Ammar
Hello Ammar, I used Lantern on my cell phone but still couldn’t open the link. I also applied refunds via below link: https://themeforest.net/refund_requests/new. But I don’t know how to check the status of refunding.
Hi,
In that case please send us an email on the below email address:
help (at) theme-fusion.com
And explain your issue and our team will get back to you.
Thank you. – Abbas
Hi there, I just purchased a support extension but when I log into the Avada support dashboard it tells me I have no support – how do I activate it?
Hi there, never mind, it has been activated, thank you
Glad to hear that.
Hello! I have a problem with the theme update. The website is no longer accessible.
Error: This theme failed to load properly and was paused within the admin backend. Another error with the Fusion Builder Plugin, it fails to load properly. Wordpress version 6.2.2 New Theme version 7.11.2 MySQL 5.7 and PHP 8.0
Can you please help me?
With kind regards
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Thank you for the Infomation!
You are most welcome
Hello, this is about my 7th purchase of AVADA. There is a new request for LICENSE KEY to enable all the options. It apparently is not the same certificate code. Where do I find the LICENSE KEY? thankyou
Hello @VenusCarlton
The purchase code is the license key and you should be able to use it without any issues, however if that is not the case can you please make sure that you are on the latest version of Avada, also please open a support ticket as you have a valid support and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I cant find the email to go to avada account. I know my username but I forget my password. How can I do to recover it? I have the code of my license and I want to desvinculate of the old web I never used. My email is lamujermovil@gmail.com
Hello @Carmenbariatrica
We have sent you an email on the provided address, please check your email inbox once and find further instructions there.
Thanks
-Ammar
I’d like to update to the new version 7.11 of the Avada theme, however, there is no Update button in the Admin dashboard. We are using WPEngine hosting service. Thank you in advance.
Hello @MicheleQ
There are two requirements to get an update, one is to make sure that you have your purchase registered with a valid purchase code, second is to actually make sure that you have a default WP theme such as Twenty Twenty Three installed, this will make sure that you get update nag as mentioned here in our documentation post => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Auto_Update_Method
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I added the theme Twenty Twenty Three and now the automatic Avada update is working. Thank you Ammar!
Hi
Thank you for your update
Shaminder
Hi, is there any OpenAI or ChatGPT integration to generate content while using the Avada Live builder? something similar to what Elementor introduced recently.
Hi,
We don’t have such an integration from Avada side but you can use any popular browser Addon or 3rd Party WordPress plugin for this.
Thank you. – Abbas
Wont let me create a support account and I have 4 license. says user already exist. this is unacceptable. Zero support on this. what can i do?
Hi there
There is an account with the same Envato username. If you need to reset the password please go here > https://my.avada.com/login/ – If for whatever reason you can’t remember your registered info you can email us at support@avada.com
Thank you, MB
I am unable to import my license key on my.avada.com please help it says …already used on other account. I dont have anyother account.
Hi there
You can reach out to us here > support@avada.com and we will assist you with this.
Thank you, MB
The Stripe Button works on desktop and redirects the user to the Stripe Checkout Page, but it doesn’t do anything on mobile. Additionally, I have an alert notice on both desktop and mobile, and there are no errors in the Browser Console.
Hi there
You have active support, and because our team does not provide support in the comments section, please submit a ticket here > https://my.avada.com/
Thank you, MB
Avada theme can be run on multiple domains?
Hello @hmoazzam
One regular license is valid for a single top level domain, however you can have a staging / testing / local host domain on the same license for development purpose, to learn more about how the licensing works, please read our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi, does the theme have a build in functionality for an “Empty Cart” button in the cart page?
Hello @tunik
This will require you to use a 3rd party script or plugin, there are a number of plugin(s) available for this which you should be able to use without any issues, by default this is not a functionality in Avada.
Looking forward to welcome you to Avada Community!
Thanks
-Ammar
Hello, (It’s Information). “WooCommerce Brands” Plugin not working. Not showing brand image on single product page. Shortcode not working.
Hello @SudiptoMahmud
We have not officially tested this plugin so can not provide you any detailed information about this, we suggest you to get in touch with the plugin author about the compatibility further.
If you need further assistance with this, please open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi I want to report a bug. Using a nested column and inserting a carousel image, navigation, zoom and mouse scroll commands do not work.
Hello Thompson1977
Please make sure that you don’t have any hover effect or URL added to the columns in this case, it will definitely disable the navigation and mouse scroll for you on carousel.
If the issue persists, please open a support ticket and our team will further follow up.
Click Here to Get Avada Support
Thanks
-Ammar
