72 comments found.
I created a ticket on the 14th of August, it was responded to, but has been abandoned for over a week now after i gave feedback. it’s a bit disappointing.
Hi, Replied 2 days ago, please wait for theme update
Hi… we purchased your theme in 2020… but with latest updates we cannot connect to our license anymore… our purchase code seems not valid anymore and the theme cannot be updated anymore and the the site is broken…pls help if you can…thanks (I don’t want to buy support again for something i did not break)
I get a critical error when i try to enter my purchase code: “Enter your Envato Purchase Code to receive Betakit Theme and plugin updates Enter Purchase Code” ....
Hi there,
You’re using the very old version of this theme. So, please update your theme to its current version ( 1.4.0 ) and also do NOT forget to update your Renergy Elementor Addon plugin AFTER updated your theme. This will address your issue for sure.
Thanks
THEME BROKE AFTER AN UPDATE WEBSITE DOWN
We are currently using your R-Energy THEME and the Elementor Addons plugin on our website: https://megawattgroup.com/.
The entire site was built using your theme and plugin.Following the recent Elementor update (version 3.29.2), our website has broken.
After reviewing the error logs, we identified that the issue appears to be due to incompatibility between your plugin/theme and the latest version of Elementor.
Additionally, we have not seen any updates available for either the theme or plugin since installation, which may be contributing to the issue.
We have an important event coming up, so resolving this is extremely urgent.
Error Details below:
An error of type E_ERROR was caused in line 328 of the file /www/wp-content/plugins/r-energy-elementor-addons/classes/class-helpers-functions.php. Error message: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /www/wp-content/plugins/r-energy-elementor-addons/classes/class-helpers-functions.php:328
Stack trace:
0 /www/wp-content/plugins/r-energy-elementor-addons/widgets/r-energy-section-heading.php(135): Elementor\R_Energy_Section_Heading_Widget->r_energy_style_controls(Array, ‘title_section’, ’.primary-headin…’)
1 /www/wp-content/plugins/elementor/includes/base/controls-stack.php(2433): Elementor\R_Energy_Section_Heading_Widget->_register_controls()
2 /www/wp-content/plugins/elementor/includes/base/widget-base.php(1049): Elementor\Controls_Stack->init_controls()
3 /www/wp-content/plugins/elementor/includes/base/controls-stack.php(570): Elementor\Widget_Base->init_controls()
4 /www/wp-content/plugins/elementor/includes/base/widget-base.php(185): Elementor\Controls_Stack->get_stack()
5 /www/wp-content/plugins/elementor/includes/base/controls-stack.php(315): Elementor\Widget_Base->get_stack()
6 /www/wp-content/plugins/elementor/includes/base/co
Please look into this as soon as possible and let us know how we can proceed.
We’re happy to provide site administrator access, the purchase code, or any other information you may need to help resolve the issue.
THIS IS URGENT AND WE HAVE NOT MADE ANY CUSTOM CHANGES IN THEME, JUST UPDATED IT TO LATEST VERSION
Hi there,
I got it. You most probably using the old version of this theme. We kindly let you know that the latest version of this theme is 1.4.0 So, please update your theme to its latets version using Envato Market plugin and also do NOT forget to update your Renergy Elementor Addon plugin AFTER updated your theme. This issue will be sorted out.
Thanks
Hi,
We are not seeing any theme update in the admin dashboard. How do we update, will it be manual update?
The Envato Market Plugin is installed and it’s not showing any updates
Hi,
You need to firstly configure your Envato API Personal Token with Envato Market plugin. This API Token will allow WordPress to securely receive item updates.
Also, you can check this sample video tutorial to see how to update your theme.
We just updated the theme and plugin using the Envato account and followed the procedure you mentioned.
Theme current version is 1.4.0
The site has been restored, but the slider and some other elements are not working. I also noticed that Elementor on the admin side is not functioning properly, it keeps loading, and I’m unable to edit any content.
Could you please look into the issue asap?
Thanks
If you want access let me know and I can provide you in a PM or something but this needs an URGENT resolution.
Hello,
We made multiple tests using the latest version of this theme on different devices and never run into any issues. Please also make sure you’ve updated your Renergy Elementor Addon plugin AFTER updated your theme.
If you still get the same issue on your end, pleaese post a message to the following email address with your site login credentials:
help@ninetheme.comHi Please need to transfer the website and i have disconnect licence for the old one but still cant connect and activate the new one.
Hi there,
We just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day! 
for the Update Problem > goto > Plugins > R-Energy Plugin -> underneat there is a button “Update Required” > Click in Mark the update and click on update -> done
Hi there,
If you’re referring to the critical error after having the 2.6+ version of Elementor, yes you need to firstly update your theme to its latest version and AFTER updated your theme, you need to also update Renergy Elementor Addon plugin.
Thanks for your collaboration.
Hi there!
I’ve tried to install a fresh copy of the theme, but it no longer works. The Elementor Plugin fails to update the content. From a technical perspective it seems like the admin-ajax.php fails with a 400 error code.
I couldn’t find any clear documentation on how to fix this, but at the same time I see the author acknoleging the issue.
source: https://ninetheme.com/docs/changelogs/ Version: 1.0.4 – Date: 22.12.2024 – The critical issue after the latest version of Elementor is fixed.
Thanks for your continued help. @Ninetheme-support
Hi there,
Thanks for reaching out.
Please update your theme to its latest version ( 1.3.8 ) and also do not forget to update your Renergy Elementor Addon plugin after updated your theme.
Thanks
What do you mean by “update your Renergy Elementor Addon plugin”
Can you explain it a bit further please?
Thanks!
Hey,
Firstly, you have to update your theme with Envato Market plugin. After updated your theme to 1.3.8 version, you’ll see a notice about the Renergy Elementor Addon plugin but this notice will only appear after you updated your theme. So, also update your Renergy Elementor Addon plugin AFTER updated your theme and this issue will be fixed.
Thanks
Could you please share RTL demo?
Hi there,
There is unfortunayely not a RTL demo but we can assure you that the theme is compatibl with RTL languages.
Thanks
The support for the license which I have purchased has expired, and since then there is an issue loading the website. Do I have to have support package compulsorily to have the website up and running ?
Hi there,
As per Envato support policy, in order to get support service after your support is expired, you need to renew your support. Then, please open a ticket on our support desk below and our support team will gladly help you out:
https://9theme.ticksy.com/Thanks
With new update elementor doesn’t work…
Hi there,
Please update your theme to 1.3.7 version and after updated your theme, please also do not forget to update the Renergy Elementor Addon plugin. This issue will be fixed.
Thanks
Is there a way to easily duplicate “Cases” pages? I know certain plugins can duplicate pages and posts. But is there a way to duplicate “cases”?
Hi
Please open a ticket here: https://9theme.ticksy.com/We purchased the template a while back and the company changed their name. They want to use the same template but rebuild it again to something else however, we no longer have access to the site we originally built and the code says it is still active on that site. Is there anyway to deactivate it without having access to the old site so we can build the new one?
Thank you!
Hi
As a rule, you can use a template only on 1 domain (subdomain unlimited), if there is an active website on another server, you cannot use this license, so you must purchase a new license.
Hello,
If you look at the domain name for the site it is no longer active. They did not renew the domain name and want to use it for the new domain name but we no longer have access to the older domain name since it is expired there is also no active hosting for it. There is nothing active for that site it is all gone.
Hi,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Hello,
That worked! Thank you very much!
You’re welcome.
Have a nice day!
Hi I have a problem with the website I can’t put it online it consumes a lot. I am creating a duplicate on another server to rebuild it from scratch. I need to temporarily change the license URL while I finalize it and create a new site.
Need help plz
Hi there,
Sure, you can disconnect your lisense here: Dashboard > Ninetheme > Theme Activation > Disconnect. After you disconnected, you may use your lisense code on your actual domain.
Thanks
Many thanks
You’re welcome.
Have a nice day!
I hope this message finds you well. I wanted to bring to your attention an issue regarding the theme we’re using, R-Energy Child.
Upon conducting a site audit, I noticed that our theme contains outdated copies of some WooCommerce template files. This could potentially lead to compatibility issues with the latest versions of WooCommerce, as well as compromise security and performance.
To ensure smooth functioning of our online store and compatibility with the latest features and security patches provided by WooCommerce, I kindly request your assistance in updating these outdated template files within the theme
Thanks .
Hi there,
Thanks for reaching out.
The outdated copies of some WooCommerce template files, that is just a simple notice that appeared after the latest version of WooCommerce but it’s absolutely NOT causing any troubles or something else. Yet, we’re already working on a new update and we’ll handle this issue so you’ll no longer see that notice on your site.
Thanks
On mobile phones, cannot click on enlarged images. How do I fix it?
https://www.i-pic.info/i/xvwf651989.jpg https://www.i-pic.info/i/zhda651990.jpgHi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hi
Please select Renergy theme while submitting your ticket and make sure you’ve added your purchase code correctly.
Thanks
Thank you very much, I have already submitted.
Helloo!
when we download the plugin and try to update we get that the plugin we are uploading is older. We need the new version of R-Energy Elementor Addons.
It should be in the full theme download, can you check it?
Thanks!
Hi there,
If you’re using the old version of this theme, please update your theme with Envato Market plugin, which is bundled with this theme.
Thanks
We have installed the plugin, activated the token and tried to update the plugin but it is not updated. It pops up a message that you have the latest version but it is not true.
The R-Energy Elementor Addons plugin is still not updated.
How can we fix it? Thanks!
Hello,
We just tested it on our local server but couldn’t see any issue. So, to have a closer look, please post a message to to our support team.
Thanks
Hi there, i am struggling with issues between the theme and WPML. I have deactivated everything, letting just the theme and WPML active and i still have an error linked to WPML String Translation. How to know if the problem comes from the theme or from WPML plugin? I am willing to renew support if needed but i want to be sure you can solve this problem.. Can you please help? Regards, Pierre
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hello,
Yes but as i said, my support has expired. I am willing to pay but only if i’m sure you’ll be able to fix the problem… How can we check if you can fix it?
Also i can’t find any documentation about the theme anymore, the link i had is expired, where can i find it?
Regards, Pierre
Hi
Many users use WPML, plugins that are not included in the theme are not within the scope of help, so you should open a ticket regarding the use of WPML in the plugin’s support forum. For wpml related problems, you can read the plugin user guide.
Please I want to build on a subdomain first before moving to replace my existing website. If I activate the theme on the subdomain will it ruin my chances of making it work somewhere else?
Hi there,
Thanks for reaching out.
No, it’ll not cause any problem. You can use your lisense code on your subdomain and once you’re done, you can easy disconect your lisense on your WordPress and then you can use it on your actual domain.
Please feel free to submit a ticket on our support desk and our team will gladly help you out if help is needed in this regard
Thanks
Hi, is it possible to disable the princing and the cart process with Woocoommerce in yours theme? I need to use products, products listing and products detail but i don’t want to manage price and buying process. I’ll need to install a third-part plugin to do this?
Thank you.
Hi there,
Thanks for reaching out.
There is no need to use a 3rd party plugins to disable them. Using a simple css can easly handle it and our support team will surely help you out with this request if you want.
Thanks
i want to include ukrainian language can you add?
Hi there,
Thanks for reaching out.
Yes, possible. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
I think your demo looks broken, homepage slider not working etc..
Hi
We tested it in 2 browsers but we couldn’t find any errors, can you share a screenshot if you have time?
Thank you!
Hi
Thank you very much for your time! We did not encounter any problems in our 3 separate device tests with Firefox, Chrome and Safari. If you have visited this page before, you may be using a cache. You can reach the current demo by trying it in an incognito window. We can say that an active add-on in your browser may cause this problem.
Best regards
