77 comments found.
Hello dear Aventa,
I purchased the theme 2x and I have no idea how. I would like to get a refund on one, because I’d like to keep obviously one theme, the one with the extended support thus I’d like to get a refund on the one item that has no extended support.
Thank you so much,
Aletta
Hi bletti19,
Welcome to Rado-Studio Family. No problem at all. Please send us an email (info@rado-studio.com) your invoice-IDs to check by our support team and we will refund the second purchase as soon as possible.
Best wishes Rado Studio
Since an template update the “Second Description” isn’t visible anymore. Can you help?
Hi Dear Joostvdh,
Could you please describe your problem with more detail? “Second Description” in which area?
Best wishes
Rado Studio
I added a php snippet (businessbloomer ,com had a blogpost about it), for a second description at the end of the category pages.
Dear joostvdh,
Without any detail, link and exact information, it would be really hard to help you. Please create a ticket at http://rado-studio.com/support/ with link to the page of your problem, the related post of businessbloomer site and let our supporters to check it carefully.
Best wishes
Rado Studio
Hi, I bought Aventa template few years ago. Now i have a problem when i add product to cart. The cart window appears, and don’t stop loading…what should i do? can you help.
Hi FASTPPT,
sorry to hear that. This problem solved in the latest version of Aventa. Just Clear the cache (Browser and if you have cache plugins) completely and try it again. If your problem persists, please make a ticket at http://rado-studio.com/support/ .
Best wishes Rado Studio
Hi there! Got some problems with the shopping cart and WProcket. Tried to change the function file, without succes.
I find out that the problem is in your template.
Can you help?
Hi joostvdh,
sorry to hear that. Please make a ticket at http://rado-studio.com/support/ and explain about your problems, if you had link, please also mention the links to check it out by our experts.
Best wishes Rado Studio
Hi, i used your aventa theme for my ecommerce 3407.fr I saw a problem when i add product in my basket. The cart window appears, and don’t stop loading… with a white window and keep fixing like this. It does not update properly. If you click somewhere else to go to another page, cart still in 0, does not show what’s in because it keep loading. You must wait the “see my cart” black pop-up to go in and purchase.
Can you help me ? cause clients can not buy on my website because of this.
Hi Joannahoffmanndesign, We responded to your ticket in our support area. Please check it out.
Best wishes Rado Studio
Hi,
I bought Aventa template few years ago. My support is no longer available but I have to ask about an issue. Woocommerce is telling me some files are outdated :
aventa/templates/woocommerce/global/form-login.php aventa/templates/woocommerce/global/quantity-input.php aventa/templates/woocommerce/product-searchform.php
How can I solve this issue without updated files ? Thanks for your precious help, Stephanie
Hi Stephanie,
Could you please tell me the version of Aventa and also WooCommerce? in order to get a faster support, you could renew your support in Themeforest, but we are here to help you anyway.
Best wishes Rado Support team
hello, I use your theme, after I update Wordpress, suddenly our website can’t log in for customer also have bug for request lost password
Hi Mohdfahme,
sorry to hear that. Please make a ticket at http://rado-studio.com/support/ and explain about your problems to check it out by our experts.
Best wishes Rado Studio
Please Update the theme, its really nice template and that’s so sad the theme is outdated !!!
Please keep it up to date.
Hi DiwanSTYLE,
sorry for delay between releasing new versions, the next version should be available this week.
Best wishes
Rado Support team
Thanks for reply, its really luxury template nice work guys, by the way it’s been a week.
dear DiwanSTYLE,
sorry for delay, we had lots of improvements and bug fixes, so we had a huge delay in testing phase. The new version is under review and would be available today or tomorrow.
Hi, woocommerce is not working correctly. I’m receiving this message: Your theme (Aventa) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure compatibility with the current version of WooCommerce. Fixing Tips:
Hi Lacate, Thank you for your message. Outdated copy of WooCommerce templates does not mean generally they are not working or our theme is buggy. By the way, due to updates of WooCommerce, we update them regularly and they will be updated in the next version.
Best wishes Lacate
Really like this theme for my store. But one thing I hope the team can update, it’s not from me, it’s from my buyers’ feedback.
The coupon code enter section on checkout page, instead of a floating one, make it a stable section like cart page, it really confuses the buyers.
Thanks!
Hi Reakandy,
Thank you for your comment. I’ll inform our team about the problem.
Best regards Rado Studio
On the product page, the product photos blend together so you can’t easily see what pictures they are. Any idea how to solve this?
https://www.ravedfabrics.com/nl/product/raved-tafelzeil-boerenbont-rood-2/Hi Joostvdh, We are investigating the problem and we inform you as soon as possible. Please in order to get faster support, make a ticket on https://rado-studio.com/support
Best regards Rado Support Team
Dear joostvdh, It seems the issue is caused by js error in WP rocket plugin. please disable this plugin, clear your cache and check it again.
Best regards Rado Support team
Hi, I’ve compatibility problems with aventa and woocommerce regarding adding products to the cart.
If I click on add to cart, a popup opens but it remains in loading.
Only if you close the popup the product added in the cart, but this causes people to abandon.
Wordpress and aventa are updated to the latest version, as is woocommerce.
Theme: Demo 8 PHP 7.4
Can you help me? Thanks
Hello thomas1976,
Is it different from the problem you sent us via support email?
Best wishes Rado Studio
No it’s the same. Thanks
You’re welcome. Our site is now available. If you had any problem we are happy to help you via support center.
Best regards Rado Studio
Hi,
Any update on current developments regarding your theme and support migration to another server?
I just want to tell how grateful I am for helping me out with some customisations and some fixes on your theme. It’s really top notch! I do hope you’ll found a solution soon for the technical issues you’re currently facing because I still believe you are a great asset to the Themeforest community.
Hello Megalex
Thank you for your encouraging words, our new server will be available tomorrow and we hope to be able to start serving our customers again.
Best wishes Rado Studio
Hi,
How does WPML integrate into your language switcher? And where does the switcher appear in the frontend?
Best regards
Thank you. I have also checked your other tutorials regarding wpml but I couldn’t find any instructions on how to configure the language switcher in the aventa settings in order to connect it to the different languages wpml generates
https://www.youtube.com/@aventawordpresstheme657Dear Megalex,
At first set your languages and its URL format in WPML settings (Language URL format). After that you could use WMPL menu or Add it by Aventa settings : Open Aventa settings->Languages and in the “1st Language” box write your language name and in “1st Language URL” box, put the URL of the language. That’s it. If you have any problem, plese contact to our email : helpdesk.rado@gmail.comBest regards Rado Studio team
I do not recommend this theme. Support has been inaccessible for 2 weeks and the theme has become incompatible with woocommerce. I need an answer urgently!
Hi Bakasabke, Sorry for your inconvenience, We are moving our data to a new server and unfortunately we had some problems in this way. We’ll be back very soon.
Got some errors, that form-login.php, quantity-input.php and product-searchform.php are out of date. Can you fix these errors?
Hi joostvdh, I fixed it and it will be available in the next update ( today or tomorrow ).
Best regards Rado Studio
Still no update available. Can you please update
Hi Joostvdh,
The new update is in review queue. It might be available in few hours.
Best regards
Thanks!
Is Version: 2.6.2 compatible with php 8?
Hi megalex, Aventa is completely compatible with Php 7.2, but we are working on newer versions and we try to compatible it with php 8 in next weeks.
Best regards
Hi megalex,
In new version we updated our codes to be completely compatible with php 8. In few hours it would be available.
Best regards Rado Studio
Can you please respond to my ticket?!
Hi Colinh14, we have been responded to your ticket and your problem is fixing.
Best regards Rado Studio
Hi zenafkar007, could you please send us your credentials to check it carefully?
Hi, great tamplate:) one question, on https://rado-studio.com/aventa-demo8/checkout/ there are no left and right margins in the fill boxes
Ah…on mobile version 
Hi Novastudio,
Thank you for reporting the bug. It will be fixe in the next version.
Best regards
