23139 comments found.
Good morning, when I still had the support you had me enlarge the logo of the shop because it was displayed too small. the result was satisfactory. but since yesterday’s update, the logo has become small again! and I don’t know the manipulation you preferred to do so I don’t know how to enlarge it again…
Hello, @audreyanakayan,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
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Hello,
I would like to know how to add the information about discount, ... (https://prnt.sc/t5tuzNA8g_6N) to the post type for Content type PRODUCT (https://prnt.sc/AkYNUFGrCZ9X)?
Hello, @gorecwp,
You have to turn ON the “Show Product Badges” for the featured image element and it should solve your issue.
Please refer to this screenshot: https://postimg.cc/0M70nRLg
Regards, P-THEMES.
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Thanks.
You’re Most Welcome!!
Kindly fixed cURL error 60: SSL certificate problem: certificate has expired
Hello, @ggd108,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with a hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform you here… Thanks for your understanding.
For temporary fix:
Please try to add this code in the functions.php file under wp-content/themes/proto and try again
add_filter('https_ssl_verify', '__return_false');
Regards, P-THEMES.
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Hi, I want to remove the overview under members when using Porto Post Grid in Home page but don’t have the choice to remove it, image: https://postimg.cc/Z0JVWk46 . Please help me!
Hello, @trcnam,
Well, you can create your own layout using Porto >> Template Builder >> Post Type.
And then you can choose that layout to show for Members by using the Porto Post Grid element.
Please refer to these screenshots:
https://postimg.cc/VJv48MPN
https://postimg.cc/hQ7zsSkc
https://postimg.cc/ctxcCt26
We hope this helps.
Regards, P-THEMES.
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I see that your SSL is down. I did try the “add_filter(‘https_ssl_verify’, ‘__return_false’);” in the functions.php that worked but now I need to rest my license. did they give you a time frame of when the SSL maybe fixed. Thank you
I am trying to reset my license key.
Hello, @frtaz,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
And the SSL certificate will be sorted out soon.
Regards, P-THEMES.
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Thank you
You’re Most Welcome!!
Hi,
cURL error 60: SSL certificate problem: certificate has expired :(((
When I checked, your certificate at https://sw-themes.com/activation/porto_wp/ has expired as of today. For this reason, I could not activate the theme. However, define( ‘PORTO_API_URL’, ‘https://sw-themes.com/activation/porto_wp/' ); I corrected it from the file.
I guess you can update the certificate.
Hello, @larusreklam,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform here… Thanks for your understanding.
For temporary fix:
Please try to add this code in functions.php file under wp-content/themes/proto and try again
add_filter('https_ssl_verify', '__return_false');
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I´m working on my home, and I want to know If there is any way to put the logo on the sticky header, as you can see in this screenshot: https://snipboard.io/mYikQF.jpg So when the user scroll down through the website, he can always see the company logo. Thanks!!!!
Hello, @pablo_elequipo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
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I am so happy to built my site with your theme. This is one of the best theme. Thank you so much.
Hello, @sinin,
I hope this message finds you well. I would like to take a moment to explain a crucial aspect regarding the search result page layout on our platform. Specifically, the layout of the archive page you select as the search content type from the Theme Options >> Header >> Search section will always be reflected on the search result page.
To illustrate this further, suppose you opt for the Search content type as “product”; in that case, the search result page layout will correspondingly appear as the shop page layout. This synchronization ensures consistency and coherence in the presentation of search results for our users.
I trust this clarifies the matter at hand. Should you have any further queries or require additional information, please do not hesitate to reach out. Thank you for your attention, and I look forward to assisting you further.
Regards, P-THEMES.
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Thank you so much for your great support. I’ve understood but I could not understand how to select the Search content type as product in Header. Because I already selected Search Content Type as Product but still now search results show as blog post. Please see the image https://sinin.com.bd/wp-content/uploads/2023/07/Search-Content-Type.jpg Please tell me how to select the Search content type as product
Hello, @sinin,
We have to check it on your site, Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hi! I have the same problem of other user with the “Certificate has expired”, please let me know when it’s solved. Have a good day!
Hello, @fvergara88,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with the hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform you here… Thanks for your understanding.
For temporary fix:
Please try to add this code in the functions.php file under wp-content/themes/proto and try again
add_filter('https_ssl_verify', '__return_false');
Regards, P-THEMES.
Please join our Discord Lesson
Hi again! Thanks for your answer, I had problems with the htacces file so I did a new installation of wordpress and the template. I did what you told me in the function.pho but the demo content does not import correctly, is there a way to do it? Have a good day!
Hello, @fvergara88,
Sorry for the inconvenience but we have solved that SSL issue with our activation engine, so now please try to register the theme again and I am sure you will not face this issue anymore.
Sorry for all the inconvenience…
Regards, P-THEMES.
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Hello, something is wrong with activation process. When trying to activate i get error message: “cURL error 60: SSL certificate problem: certificate has expired”.
Hello,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform here… Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
Is the a problem with the updates server?
I get the following message:
“The Porto patches server could not be reached.”
Kind Regards
Hello,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform here… Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you for the update!
Hello, @Newsphone,
You are most welcome!!
For temporary fix:
Please try to add this code in functions.php file under wp-content/themes/proto and try again
add_filter('https_ssl_verify', '__return_false');
Regards, P-THEMES.
Please join our Discord Lesson
I cannot activate my Porto Theme: cURL error 60: SSL certificate problem: certificate has expired
Hello,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform here… Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
I bought 2 licenses. After updating the new Porto, I tried to deactivate, then paste the license code to activate again, the error is as shown: https://postimg.cc/LhvByjXG . Please help me!
Hello,
Sorry for the inconvenience but it is the issue with our internal server activation engine which we are trying to fix with hosting company, our dev team is desperately working on it, so please be patience, we will fix it soon and will inform here… Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
Hi! this theme makes my site to run slow(front site and also dashboard). Can we do something about it?
Hello, @ebenadvertising,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
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Impossible to update Porto Functionality with a failed message. Same for WP Bakery. Same through manual update with message : cURL error 60: SSL certificate problem: certificate has expired
Hello, @optimizgroup,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Impossible to update Porto functionnalities and wp bakery
Hello, @lepiceriedujardin,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
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Hello,
Seems the twitter feed widget doesn’t work anymore with the new Twitter API v2. I need to fill the Bearer Token and Access Token and secret. How can I do that?
thank you very much!
Hello, @ChevalierJef,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Good morning, we can no longer access the basket, it’s looping, is it due to an update? How to solve this problem?
Hello, @audreytheme,
I can see that you are using the old version of the Theme which is 6.5.3 and the very latest version of the Theme is 6.9.6, you can check the changelog of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs so please update your theme and porto functionality plugin to the very latest version and it should solve your issue.
Regards, P-THEMES.
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how update please?
problem resolved! thank you
Hello, @audreytheme,
Please read and follow the instructions written in our theme documentation here, how to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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la mise à jour a résolu le soucis de panier
Sound’s Good!!
but… I lost translations, with the update, how to avoid translation losses after an update?
Hello, @audreytheme,
You should set the language files as custom directory. The Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#orderIf this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystemRegards, P-THEMES.
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My breadcrumbs have this form for product tags : HOME>SHOP>PRODUCT TAG – FASHION I would like to remove “PRODUCT TAG -” because this phrase also appears in H1. How can I do this?
Hello, @Wodymineralne,
We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.
If you would like to pursue paid customization services, we recommend submitting a customization request to the team by submitting the form here: https://www.portotheme.com/customization/
Alternatively, you can post your request on our Feature Request topic at https://www.portotheme.com/forums/topic/feature-request/ so that our development team will consider adding it to one of the upcoming updates.
Regards, P-THEMES.
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Hi, I have purchased two licenses of your theme, one for my live website and the other for occasional testing of design changes. While I understand that my support period has expired, I kindly request your help in identifying the root cause of the problem. Due to legal requirements in the EU, I need to use locally installed fonts instead of “Google Fonts” on my website. To achieve this, I have prepared a font package (.woff and .woff2) for the “Oswald” font with weights 200, 300, 500, 600, 700, and regular. I can successfully import the fonts under the “Font Control” tab. However, when I navigate to “Skin/Typography” and select the custom-imported font, I only have access to the normal (400), bold (700), normal 400 italic, and bold 700 italic styles. Unfortunately, the font weights 200, 300, 500, and 600 are missing, and I am unable to achieve the desired result. I have made multiple attempts using various font formats and tried this on different pages, but the issue persists. I am unable to identify where the problem lies, and I would greatly appreciate your guidance in finding a solution. If the issue is related to my configuration or settings, I am more than willing to pay for support in order to resolve the matter promptly. Thank you for your attention to this matter. I look forward to your assistance and expertise in resolving the font weight issue. Best regards, Igor
Hello, @igorjup,
Could you please share the complete screenshot of the Font Control section under the Theme Options with me here, so that I will check and assist you accordingly.
You may use this site https://postimages.org/ to upload the screenshot and share the URL here.
Regards, P-THEMES.
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Hi! screenshots: https://postimg.cc/gallery/bySKppZ
Hello, @igorjup,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
