23186 comments found.
Hi Porto,
In my webside for 2 languajes: https://www.candleart.es/pt-pt/ and https://www.candleart.es/it/ I alrady added my phone number in the top banner in porto options. But still is showing another (the old). I removed cache and this problem is from a long time ago.
Thanks,
Hello, @Joaquim_,
We have to debug the issue on your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hi Porto, I selected the Header type 1 (at the top) . (Porto options – header). For my webside: https://candleartesoteric.com/ (here is looking nice). But in my other webside: https://www.candleart.es/ is missing the bag, the whishlist and the shape is less beauty than the first.
Should I modify something?
thanks,
Hello, @Joaquim_,
First of all, thanks for your detailed explanation with links to understand the issue. Please make sure that you have enabled these options: https://postimg.cc/K1cBndHN from the PORTO >> Theme Options >> Header >> Header Type.
Regarding the appearance of the header, you can change the colors from the PORTO >> Theme Options >> Header >> Styling >> as per your need. Then save settings and check back to your issue by clearing the browser cache.
Regards, P-THEMES.
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thank you very much very kind
You’re Most Welcome!!
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Dear Porto,
Please, how is it possible product categories are not appearing in appearance – menus. I want to make my banner in the webside with the categories.
https://candleart.es/categories.JPGthanks, Joaquín
Hello, @Joaquim_,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu.
https://postimg.cc/CBFG0XS9https://postimg.cc/LnfnyvMP
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How do I change the red background color on the Appointment block? https://www.portotheme.com/wordpress/porto/business-consulting3/
Hello, @kenthompson,
In order to change the red background color, simply navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom CSS >> Paste the below code at the bottom of the black box.
.overlay-color-primary::before{background: blue !important;}
Then save settings and check back to your site by clearing the browser cache.
Note: In the above code the word “blue” is the color you can change it with the color code you want.
Have a nice weekend.
Regards, P-THEMES.
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Hi, how can I change the products displayed on the slider of the home page of this site https://www.portotheme.com/wordpress/porto/shop25/
Hello, @megabricksfrance,
Actually, The products are coming randomly by default when there are no values set in the product category widget. But, if you want to set the specific products on the slider.
Simply edit the page and then edit the “Product Category Widget” in the widget settings you can simply add the categories you want like this: https://postimg.cc/Y4vRD2cR then save settings and check back to your site by clearing the browser cache. I hope you will get the desired results.
Regards, P-THEMES.
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Hello, I am trying to add a product to the template and I see that WooCommerce is blocked, can you help me?
Hello, @carlosh04,
Please check how it works when the default WooCommerce theme – Storefront is activated on the site, OR with Twenty Twenty Three WordPress default theme.
If you get the same problem, you need to contact WooCommerce support, because the situation is independent of our theme.
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Plugin Name: Dynamic Featured Image Current Plugin Version: 3.7.0 Last Updated: January 29, 2021 Details: It was last updated 2 years 6 months ago and tested up to WordPress 5.6.11. Your site is still using this plugin, but it is not currently available on wordpress.org. Plugins can be removed from wordpress.org for various reasons. This can include benign issues like a plugin author discontinuing development or moving the plugin distribution to their own site, but some might also be due to security issues. In any case, future updates may or may not be available, so it is worth investigating the cause and deciding whether to temporarily or permanently replace or remove the plugin.
this plugin is not secure and is included in your package. you shouldn’t offer it. Thank you
Hello, @urlatore,
We are sorry for the inconvenience, we’re going to find that plugin and will share with you and also we will try find some alternative as well in future.. Thanks for your understanding.
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The social slider widget doesn’t work and I cannot get the demo page to change feeds. I have it installed in widgets > footer widget 1
Oops, I mean I have it in footer top widget
Hello, @foustfirst,
Could you please double check the settings of your Widget, Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
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Hello, I want to use this theme again, however, it’s saying that I already have a website up using it and this is not the case anymore….can you help?
Hello, @GedBrockie,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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many thanks!
You’re Most Welcome!!
Hi team,
Today I updated YITH WooCommerce Compare to its latest version (2.29.0) and the site broke. With earlier versions there had no problem at all. I’ve had to deactivate it.
Grettings.
Hello, @ZilogZ80A,
We have tested with the very latest version of the theme and with the very latest version of the YITH WooCommerce Compare plugin, and it is working fine for us, the issue is on your site only, so we have to debug it on your site, we request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Hello,
There was a fatal error on version 2.29.0 of the YITH WooCommerce Compare plugin. His team fixed it on 2.29.1 version and now it works again.
Thanks.
Hello, @ZilogZ80A,
Thank you for letting us know about the fatal error in version 2.29.0 of the YITH WooCommerce Compare plugin. We appreciate your diligence in reporting this issue. We have taken note of the problem and will ensure that we update to version 2.29.1 to avoid any further disruptions. If you come across any more issues or have any feedback, please don’t hesitate to inform us. Your input is invaluable in maintaining a smooth experience for our users.
Regards, P-THEMES.
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Hello, is there any documentation available for adding images to the mega menu? For some reason i can’t get the images to show full size, only very small thumbnails.
Hello, @locko69,
Please watch and follow the instructions shown in the below-given videos I have created for you:
https://jmp.sh/x954ft8
https://streamable.com/caposy
Regards, P-THEMES.
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Hi, the mini cart button on the site just stopped working suddenly. it will be very grateful if you could check and suggest some solution to fix it.
Hello, @abhisoftsol,
Well, you are using the 6.4.1 version of the theme on your site, so we suggest you to please update your theme to the very latest version and Porto Functionality plugin as well and it should solve your issue.
How to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
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Dear team, I could not update your theme as it said: This theme failed to load properly and was paused within the admin backend. and the theme is broken. Could you please check the latest version of your theme and what’s problem of the cause? Thank you!
An error of type E_ERROR was caused in line 207 of the file /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php. Error message: Uncaught Error: Call to undefined function porto_generate_rand() in /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php:207 Stack trace: #0 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(468): include() #1 /home/hanleat1/hanleather.com/wp-includes/shortcodes.php(355): PortoShortcodesClass->{closure}(Array, ‘[porto_interact…’, ‘porto_interacti…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/hanleat1/hanleather.com/wp-includes/shortcodes.php(227): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[porto_interact…’) #4 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_carousel.php(188): do_shortcode(‘[porto_interact…’) #5 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(468): include(’/home/hanleat1/...’) #6 /home/hanleat1/hanleather.com/wp-includes/shortcode
Hello, @Hannahhoai,
It seems you only updated the Theme but did not updated the theme required plugin Porto Functionality, please make sure to update the Porto Functionality plugin as well and check back to your site again, after clearing the browser cache, We hope this will solve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials and also with the Cpanel Login details as well, so that our experts will look into it for you and help you out.
Regards, P-THEMES.
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Thank you for your information, you’re right, it need to be plugin updated before theme updated! I’ve fixed it.
Hello, @Hannahhoai,
Plugin update are always after the theme update, Well it sound’s good!! that your issue is resolved now.
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Hello there, if so then the theme has some kinds of issue, because at first try, when I update the theme it causes the above errors, then I have to go to recovery mode to fix it. I update the plugin first, then theme re-install, and it works.
Hello, @Hannahhoai,
There is no such issue with the theme, you updated the theme, and the old version of the plugin was activated which conflicts because the version was too old. so first you have to disable the plugin and then update the theme and after that update the plugin and activate the plugin back again. It will work for you without any issue.
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Hi, I use block breadcrumb and insert them into HTML Block in Theme Panel, but I don’t want to show them on a specific page, I try to use this shortcode [porto_block name=”breadcrumb” not_render_page_id=”2026”] with 2026 is page id but it not work. Please help me!
Hello, @trcnam,
In order to solve your issue kindly navigate to the Dashboard >> PORTO >> Theme Options >> Skin >> Custom CSS >> Paste the below code at the bottom of the black box.
.page-id-2026 .page-top{display:none !important;}
Then save settings and check back to your site after clearing the browser cache. I hope it will resolve your issue.
Regards, P-THEMES.
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Thank you!
You’re Most Welcome!!
Does the theme support WP-ENGINE Live cart? We have enabled it and we seem to have a perpetually spinning cart icon when nothing is in the cart. Products can be added fine and everything functions.
Hello, @PureVentilation,
Well to confirm that the issue you are facing is because of the WP-ENGINE Live cart, please try to disable it and check back again, if the issue will be resolved then please do not use it or try to contact the plugin support for further investigation on that issue.
Regards, P-THEMES.
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Hello, I’m trying to install the auto service demo, but everytime i get a page with no structure and links linking to the themeforest demo pages
Hello, @baou9,
Actually the issue you are facing is not our theme but your WP core or the hosting issue, please refer to this screenshot: https://postimg.cc/94cDH60H , please share the screenshot with your hosting provider and ask to fix these issues for you on your site which are in console and then try to import the demo again and we are confident that your issue will be resolved.
Regards, P-THEMES.
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the imported demo link to images on themeforest, you can check that.
Hello, @baou9,
I am sorry but I am not able to understand your request, could you please explain it more clearly, if possible with some screenshots for my better understanding.
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so on the imported demo of auto service, i get this link for the images as example https://autovalley.ma/%22//www.portotheme.com/wordpress/porto/elementor/auto-services/wp-content/uploads/2022/04/logo-2.png/%22 ??? why? i think something wrong with the demo import function
Hello, @baou9,
Could you please contact us via our support system with your site WP Admin URL and Credentials and with the Cpanel Login details as well so that we will check it for you on your site and help you out.
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i can’t give you access to the hosting, but i can give you access to the wordpress back office.
Hello, @baou9,
Ok please share the WP Admin Login details with us via our support system so that we can check what we can do with it.
Regards, P-THEMES.
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i sent you a message on the support for autovalley
Hello, @baou9,
I have checked your email and solved the issue for you on your site, please check back to your site now after clearing the browser cache: https://autovalley.ma/
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Thank you so much for fixing the issue, i really appreciate your help. what was the problem please? Thank you so much
Hello, @baou9,
Well I simply disabled all the third party plugins on your site and then reset your site using WordPress reset plugin, after that Installed the theme again and Imported the demo, and it worked normally and properly.
Regards, P-THEMES.
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ASAP : Why doesn’t the thumbnail image come out from the second time on the product list page
Hello, @happiash,
Please make sure that you have set the product gallery images on your site, if not then please edit your products one by one and add/set the product gallery images on your site and it should solve your issue.
Here are two different products on your site:
1. https://gnhshop.com/product/hair-stick-for-grey-hair-%ec%9d%bc%eb%b6%84-%ec%83%88%ec%b2%b4%ec%bb%a4%eb%b2%84-%ec%8a%a4%ed%8b%b1/ Does not have any gallery images and not show second thumbnail on shop page
2. https://gnhshop.com/product/new%ec%a7%80%ec%b9%98%ea%b3%a0-%ea%b3%a0%ea%b0%9c%ec%88%99%ec%9d%b8-%eb%82%a8%ec%84%b1%eb%a7%8c%ec%9d%84-%ec%9c%84%ed%95%9c-%ec%b5%9c%ea%b3%a0%ec%9d%98-%ec%84%a0%eb%ac%bc-joynite-platinum/ Does have the gallery image and show the second thumbnail on shop page.
Hope it helps.
Regards, P-THEMES.
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Thank you for your quick reply. That’s not the problem
If you press the Product page, you can see the thumbnail on the first page. If you go to page 2, you can’t see the entire product thumbnail If you click Refresh on that page, all the images will be displayed. 
Hello, @happiash,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
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Hi, I have checked your Demo, its good. My only question is that I have 20+ Products which will be used on Main Menu like Menu1, Menu2,...Menu3. So my Question is that does your Theme Demo support 20+ Menu? & which Demo will suit my needs best. Example website which I’m looking for: https://zcollections.co/. Reply Soon.
Hello, @rizwitzsolutions,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can easily create your own Menu with 20+ items using our theme on your site, you can use the Mega Menu functionality as well if you wish: https://www.portotheme.com/wordpress/porto/documentation/how-to-build-a-megamenu/
And you can choose any Demo on your site that better suits your requirements.
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I just bought this theme. I am facing the SSL issue now. Is it solve?
I also have included this line of code to functions.php, does not work.
add_filter(‘https_ssl_verify’, ‘__return_false’);
Is this fixed yet?
And now it says i cant connect to Porto API after using this code: add_filter(’https_ssl_verify’, ’__return_false’);
“Sorry, it could not connect to the Porto API server. Please try again later.”
FYI, my URL is also in HTTPS: which is changed in the settings, so im not sure what’s happening now
Help please, thanks
Hello, @reubenlee960,
I have reset your purchase code now, please try to re-register the theme with the same purchase code, and let me know the result.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Thanks, it works now. now i am seeing this when i complete the import: https://ibb.co/xjGDvQT
Hello, @reubenlee960,
It seems you have not Installed/Activated the WP Bakery plugin, Please navigate to Appearance >> Install Plugins and Install/Activate the WP Bakery plugin from there, and check back to your site after clearing the browser cache.
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Hello, @Jonas-Delfi,
Well, that might be any third party plugin conflict, could you please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
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