23172 comments found.
Hi,
There is a video thumbnail showing in all of my products, without adding any video or link. How can i diusable that please?
https://broom.com.cy/product/pokemon-pikachu-funko-pop/Hello, @georgenet,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-product a.porto-video-thumbnail-viewer {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
Thanks for the reply. I applied the css. As i navigate to the right, the video thumbnail does not exist, but a border is shown in its place when that thumbnail is selected. Please check here https://broom.com.cy/product/pokemon-pikachu-funko-pop/.
Hello, @georgenet,
Ok please remove the previous CSS and try with the below given one and let me know the result:
.single-product .product-thumbs-slider.owl-carousel .owl-item:last-child {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
THank you. that worked. But why that video thumbnail appeared there?
Hello, @georgenet,
That might be because the video has been set from product setting: https://postimg.cc/yDNyKFvc
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
Now that i added the css you provided, videos that i am adding are not visible in the website? I tried removing the code but i can also see an additional video thumbnail to the products that i did not add video.
Please advice.
Hello, @georgenet,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
I am extremely disappointed with the support provided for Porto theme. It has been incredibly frustrating as this is now the third time our tickets have been deleted without any resolution. We reached out to seek assistance, but instead, our tickets were deleted. This kind of behavior is unacceptable and leaves us feeling frustrated and unheard. We expected better support and assistance from the theme developers. It’s disheartening to feel like we are being taken lightly. We hope that this issue can be addressed promptly and that our concerns are taken seriously.
Hello, @BabajanyanSipan,
Really sorry for the inconvenience that you faced with working our theme.
I can see you have in total of 105 support tickets. From which 100 tickets have already been replied to and solved.
Only 5 support tickets are opened, and those are unanswered because you have chosen the wrong theme in Form while creating those support tickets, You choose Porto VueJS instead of Porto WooCommerce WordPress and that made the mistake and your remaining 5 tickets did not assigned to our WooCommerce WordPress supporter.
That is the main reason of the ignorance and we are extremely apologizing for it.
Here is the Proof: https://postimg.cc/9rPfYMWs
I can see you left bad review to our theme as well: https://themeforest.net/ratings/3508817 I would like to request you that please change it as it was the mistake but not from our side.
And we already replied to your remaining support tickets as well, please check our reply there and then reply back to those tickets accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
but how do you explain this, I had a case with one of your suports, and I gave my question a few days later in the same dialogue, but he simply deleted the ticet without answering
I always open a ticet, I don’t know what you are saying, I’ll write again now and let them try to delete again and not give a solution to my questions .. I won’t remove my review until I get a solution connected with my site
Hello, @BabajanyanSipan,
I can see you only replied back to your single support ticket #26271, to which we again replied with a proper solution, please check back our reply to that ticket and if necessary then reply back to it accordingly.
And we did not delete any of your support tickets but it was a mistake on your end as I already explained above.
And as we solved your ticket #26271 now, so please change your review now.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, you propose APK android (plays stor ) – IOS (appstor) ? or other solution that works with your theme. Thanks
Hello, @yacineamotech,
Thank you for your inquiry. We appreciate your interest in our theme and your desire for a mobile app solution. Currently, we do not have a ready-made app for our theme available. However, we do offer the option to use third-party plugins that align with your specific requirements.
While we don’t provide direct support for third-party plugins, we encourage you to explore options available on WordPress market that could potentially integrate well with our theme. Keep in mind that using third-party plugins is at your own discretion and risk, as we cannot guarantee compatibility or provide troubleshooting for these external solutions.
If you have any further questions or need assistance in configuring third-party plugins with our theme, please don’t hesitate to reach out. We’re here to help in any way we can.
Regards, P-THEMES.
Please join our Discord Lesson
Hi! I would like to know approximately when will the next update happen? I did like to have the WPBakery Page Builder update to the later version. Thanks!
Hello, @CoolBro,
We will update it soon, and for the WP bakery page builder latest update, we request you to please contact us via our support system so that we will provide you the latest update of the plugin.
Regards, P-THEMES.
Please join our Discord Lesson
Is there no option to edit the Cart page? I am using Elementor as the builder.
Hello, @lockwoodalex,
Thank you for your inquiry. The cart page is provided by the WooCommerce plugin. Unfortunately, it is not possible to directly edit the Cart page in WooCommerce using a page builder such as Elementor.
However, Porto has the option for the cart page which you can find under Porto >> Theme Options >> WooCommerce >> Cart & Checkout page.
Alternatively, you can use any third-party plugin that better meets your requirements, but please note that this is done at your own risk. Lastly, you can contact the support of the WooCommerce plugin at https://wordpress.org/support/plugin/woocommerce/.
We hope this information is helpful.
Regards, P-THEMES.
Please join our Discord Lesson
How does one adjust the coloring/image of the custom text in the appointment section. We got the blue background in (Thank you!) but that text is now a little dark, and would like to maybe lighten it up, or put a color overlay on it. I do love the look of that font. Here is it on our page. https://kent19.sg-host.com/make-an-appointment/
Side note – I am betting I could find the answer here in your 21k of comments , but search is impossible since quotes don’t take effect there. If I search for “custom-text-bg-2” it gives me every comment that has the word custom in it. Quite annoying. You guys should complain to Themeforest about it. I am sure it creates a ton of work for you. Maybe half of those 21k could have found answers themselves but were in the same boat as I. . =D
Hello, @kenthompson,
Thanks for your contact, I checked your site and I am sorry but your request is bit unclear to me, Which appointment section are you talking about? And do you want to change the text color on that section only? Could you please provide me the screenshot of that section so that I will check and assist you accordingly?
You may use this site: https://postimages.org/ to upload the screenshot and share the URL with me here.
Regards, P-THEMES.
Please join our Discord Lesson
The big custom font appointment on the bottom of the page I linked. Here is the screenshot https://postimg.cc/Ff7cBJZ5 The one with what seems to be an image as the lettering. How can I change that to make it lighter and still be an image.
Hello, @kenthompson,
Please edit your home page with Elementor page builder and then edit the “Porto Ultimate Heading element”, try to change the values in the style of that element, it should solve your issue, Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Please refer to this screenshot: https://postimg.cc/bSXCs30s
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
In my webside for 2 languajes: https://www.candleart.es/pt-pt/ and https://www.candleart.es/it/ I alrady added my phone number in the top banner in porto options. But still is showing another (the old). I removed cache and this problem is from a long time ago.
Thanks,
Hello, @Joaquim_,
We have to debug the issue on your site, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I selected the Header type 1 (at the top) . (Porto options – header). For my webside: https://candleartesoteric.com/ (here is looking nice). But in my other webside: https://www.candleart.es/ is missing the bag, the whishlist and the shape is less beauty than the first.
Should I modify something?
thanks,
Hello, @Joaquim_,
First of all, thanks for your detailed explanation with links to understand the issue. Please make sure that you have enabled these options: https://postimg.cc/K1cBndHN from the PORTO >> Theme Options >> Header >> Header Type.
Regarding the appearance of the header, you can change the colors from the PORTO >> Theme Options >> Header >> Styling >> as per your need. Then save settings and check back to your issue by clearing the browser cache.
Regards, P-THEMES.
Please join our Discord Lesson
thank you very much very kind
You’re Most Welcome!!
Regards, P-THEMES.
Please join our Discord Lesson
Dear Porto,
Please, how is it possible product categories are not appearing in appearance – menus. I want to make my banner in the webside with the categories.
https://candleart.es/categories.JPGthanks, Joaquín
Hello, @Joaquim_,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu.
https://postimg.cc/CBFG0XS9https://postimg.cc/LnfnyvMP
Regards, P-THEMES.
Please join our Discord Lesson
How do I change the red background color on the Appointment block? https://www.portotheme.com/wordpress/porto/business-consulting3/
Hello, @kenthompson,
In order to change the red background color, simply navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom CSS >> Paste the below code at the bottom of the black box.
.overlay-color-primary::before{background: blue !important;}
Then save settings and check back to your site by clearing the browser cache.
Note: In the above code the word “blue” is the color you can change it with the color code you want.
Have a nice weekend.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, how can I change the products displayed on the slider of the home page of this site https://www.portotheme.com/wordpress/porto/shop25/
Hello, @megabricksfrance,
Actually, The products are coming randomly by default when there are no values set in the product category widget. But, if you want to set the specific products on the slider.
Simply edit the page and then edit the “Product Category Widget” in the widget settings you can simply add the categories you want like this: https://postimg.cc/Y4vRD2cR then save settings and check back to your site by clearing the browser cache. I hope you will get the desired results.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, I am trying to add a product to the template and I see that WooCommerce is blocked, can you help me?
Hello, @carlosh04,
Please check how it works when the default WooCommerce theme – Storefront is activated on the site, OR with Twenty Twenty Three WordPress default theme.
If you get the same problem, you need to contact WooCommerce support, because the situation is independent of our theme.
Regards, P-THEMES.
Please join our Discord Lesson
Plugin Name: Dynamic Featured Image Current Plugin Version: 3.7.0 Last Updated: January 29, 2021 Details: It was last updated 2 years 6 months ago and tested up to WordPress 5.6.11. Your site is still using this plugin, but it is not currently available on wordpress.org. Plugins can be removed from wordpress.org for various reasons. This can include benign issues like a plugin author discontinuing development or moving the plugin distribution to their own site, but some might also be due to security issues. In any case, future updates may or may not be available, so it is worth investigating the cause and deciding whether to temporarily or permanently replace or remove the plugin.
this plugin is not secure and is included in your package. you shouldn’t offer it. Thank you
Hello, @urlatore,
We are sorry for the inconvenience, we’re going to find that plugin and will share with you and also we will try find some alternative as well in future.. Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
The social slider widget doesn’t work and I cannot get the demo page to change feeds. I have it installed in widgets > footer widget 1
Oops, I mean I have it in footer top widget
Hello, @foustfirst,
Could you please double check the settings of your Widget, Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, I want to use this theme again, however, it’s saying that I already have a website up using it and this is not the case anymore….can you help?
Hello, @GedBrockie,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Please join our Discord Lesson
many thanks!
You’re Most Welcome!!
Hi team,
Today I updated YITH WooCommerce Compare to its latest version (2.29.0) and the site broke. With earlier versions there had no problem at all. I’ve had to deactivate it.
Grettings.
Hello, @ZilogZ80A,
We have tested with the very latest version of the theme and with the very latest version of the YITH WooCommerce Compare plugin, and it is working fine for us, the issue is on your site only, so we have to debug it on your site, we request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
There was a fatal error on version 2.29.0 of the YITH WooCommerce Compare plugin. His team fixed it on 2.29.1 version and now it works again.
Thanks.
Hello, @ZilogZ80A,
Thank you for letting us know about the fatal error in version 2.29.0 of the YITH WooCommerce Compare plugin. We appreciate your diligence in reporting this issue. We have taken note of the problem and will ensure that we update to version 2.29.1 to avoid any further disruptions. If you come across any more issues or have any feedback, please don’t hesitate to inform us. Your input is invaluable in maintaining a smooth experience for our users.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, is there any documentation available for adding images to the mega menu? For some reason i can’t get the images to show full size, only very small thumbnails.
Hello, @locko69,
Please watch and follow the instructions shown in the below-given videos I have created for you:
https://jmp.sh/x954ft8
https://streamable.com/caposy
Regards, P-THEMES.
Please join our Discord Lesson
Hi, the mini cart button on the site just stopped working suddenly. it will be very grateful if you could check and suggest some solution to fix it.
Hello, @abhisoftsol,
Well, you are using the 6.4.1 version of the theme on your site, so we suggest you to please update your theme to the very latest version and Porto Functionality plugin as well and it should solve your issue.
How to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
Please join our Discord Lesson
Dear team, I could not update your theme as it said: This theme failed to load properly and was paused within the admin backend. and the theme is broken. Could you please check the latest version of your theme and what’s problem of the cause? Thank you!
An error of type E_ERROR was caused in line 207 of the file /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php. Error message: Uncaught Error: Call to undefined function porto_generate_rand() in /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php:207 Stack trace: #0 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(468): include() #1 /home/hanleat1/hanleather.com/wp-includes/shortcodes.php(355): PortoShortcodesClass->{closure}(Array, ‘[porto_interact…’, ‘porto_interacti…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/hanleat1/hanleather.com/wp-includes/shortcodes.php(227): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[porto_interact…’) #4 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_carousel.php(188): do_shortcode(‘[porto_interact…’) #5 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(468): include(’/home/hanleat1/...’) #6 /home/hanleat1/hanleather.com/wp-includes/shortcode
Hello, @Hannahhoai,
It seems you only updated the Theme but did not updated the theme required plugin Porto Functionality, please make sure to update the Porto Functionality plugin as well and check back to your site again, after clearing the browser cache, We hope this will solve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials and also with the Cpanel Login details as well, so that our experts will look into it for you and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you for your information, you’re right, it need to be plugin updated before theme updated! I’ve fixed it.
Hello, @Hannahhoai,
Plugin update are always after the theme update, Well it sound’s good!! that your issue is resolved now.
Regards, P-THEMES.
Please join our Discord Lesson
Hello there, if so then the theme has some kinds of issue, because at first try, when I update the theme it causes the above errors, then I have to go to recovery mode to fix it. I update the plugin first, then theme re-install, and it works.
Hello, @Hannahhoai,
There is no such issue with the theme, you updated the theme, and the old version of the plugin was activated which conflicts because the version was too old. so first you have to disable the plugin and then update the theme and after that update the plugin and activate the plugin back again. It will work for you without any issue.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I use block breadcrumb and insert them into HTML Block in Theme Panel, but I don’t want to show them on a specific page, I try to use this shortcode [porto_block name=”breadcrumb” not_render_page_id=”2026”] with 2026 is page id but it not work. Please help me!
Hello, @trcnam,
In order to solve your issue kindly navigate to the Dashboard >> PORTO >> Theme Options >> Skin >> Custom CSS >> Paste the below code at the bottom of the black box.
.page-id-2026 .page-top{display:none !important;}
Then save settings and check back to your site after clearing the browser cache. I hope it will resolve your issue.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you!
You’re Most Welcome!!
