23139 comments found.
The social slider widget doesn’t work and I cannot get the demo page to change feeds. I have it installed in widgets > footer widget 1
Oops, I mean I have it in footer top widget
Hello, @foustfirst,
Could you please double check the settings of your Widget, Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hello, I want to use this theme again, however, it’s saying that I already have a website up using it and this is not the case anymore….can you help?
Hello, @GedBrockie,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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many thanks!
You’re Most Welcome!!
Hi team,
Today I updated YITH WooCommerce Compare to its latest version (2.29.0) and the site broke. With earlier versions there had no problem at all. I’ve had to deactivate it.
Grettings.
Hello, @ZilogZ80A,
We have tested with the very latest version of the theme and with the very latest version of the YITH WooCommerce Compare plugin, and it is working fine for us, the issue is on your site only, so we have to debug it on your site, we request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Hello,
There was a fatal error on version 2.29.0 of the YITH WooCommerce Compare plugin. His team fixed it on 2.29.1 version and now it works again.
Thanks.
Hello, @ZilogZ80A,
Thank you for letting us know about the fatal error in version 2.29.0 of the YITH WooCommerce Compare plugin. We appreciate your diligence in reporting this issue. We have taken note of the problem and will ensure that we update to version 2.29.1 to avoid any further disruptions. If you come across any more issues or have any feedback, please don’t hesitate to inform us. Your input is invaluable in maintaining a smooth experience for our users.
Regards, P-THEMES.
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Hello, is there any documentation available for adding images to the mega menu? For some reason i can’t get the images to show full size, only very small thumbnails.
Hello, @locko69,
Please watch and follow the instructions shown in the below-given videos I have created for you:
https://jmp.sh/x954ft8
https://streamable.com/caposy
Regards, P-THEMES.
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Hi, the mini cart button on the site just stopped working suddenly. it will be very grateful if you could check and suggest some solution to fix it.
Hello, @abhisoftsol,
Well, you are using the 6.4.1 version of the theme on your site, so we suggest you to please update your theme to the very latest version and Porto Functionality plugin as well and it should solve your issue.
How to update the theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
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Dear team, I could not update your theme as it said: This theme failed to load properly and was paused within the admin backend. and the theme is broken. Could you please check the latest version of your theme and what’s problem of the cause? Thank you!
An error of type E_ERROR was caused in line 207 of the file /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php. Error message: Uncaught Error: Call to undefined function porto_generate_rand() in /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php:207 Stack trace: #0 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(468): include() #1 /home/hanleat1/hanleather.com/wp-includes/shortcodes.php(355): PortoShortcodesClass->{closure}(Array, ‘[porto_interact…’, ‘porto_interacti…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/hanleat1/hanleather.com/wp-includes/shortcodes.php(227): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[porto_interact…’) #4 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_carousel.php(188): do_shortcode(‘[porto_interact…’) #5 /home/hanleat1/hanleather.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(468): include(’/home/hanleat1/...’) #6 /home/hanleat1/hanleather.com/wp-includes/shortcode
Hello, @Hannahhoai,
It seems you only updated the Theme but did not updated the theme required plugin Porto Functionality, please make sure to update the Porto Functionality plugin as well and check back to your site again, after clearing the browser cache, We hope this will solve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials and also with the Cpanel Login details as well, so that our experts will look into it for you and help you out.
Regards, P-THEMES.
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Thank you for your information, you’re right, it need to be plugin updated before theme updated! I’ve fixed it.
Hello, @Hannahhoai,
Plugin update are always after the theme update, Well it sound’s good!! that your issue is resolved now.
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Hello there, if so then the theme has some kinds of issue, because at first try, when I update the theme it causes the above errors, then I have to go to recovery mode to fix it. I update the plugin first, then theme re-install, and it works.
Hello, @Hannahhoai,
There is no such issue with the theme, you updated the theme, and the old version of the plugin was activated which conflicts because the version was too old. so first you have to disable the plugin and then update the theme and after that update the plugin and activate the plugin back again. It will work for you without any issue.
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Hi, I use block breadcrumb and insert them into HTML Block in Theme Panel, but I don’t want to show them on a specific page, I try to use this shortcode [porto_block name=”breadcrumb” not_render_page_id=”2026”] with 2026 is page id but it not work. Please help me!
Hello, @trcnam,
In order to solve your issue kindly navigate to the Dashboard >> PORTO >> Theme Options >> Skin >> Custom CSS >> Paste the below code at the bottom of the black box.
.page-id-2026 .page-top{display:none !important;}
Then save settings and check back to your site after clearing the browser cache. I hope it will resolve your issue.
Regards, P-THEMES.
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Thank you!
You’re Most Welcome!!
Does the theme support WP-ENGINE Live cart? We have enabled it and we seem to have a perpetually spinning cart icon when nothing is in the cart. Products can be added fine and everything functions.
Hello, @PureVentilation,
Well to confirm that the issue you are facing is because of the WP-ENGINE Live cart, please try to disable it and check back again, if the issue will be resolved then please do not use it or try to contact the plugin support for further investigation on that issue.
Regards, P-THEMES.
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Hello, I’m trying to install the auto service demo, but everytime i get a page with no structure and links linking to the themeforest demo pages
Hello, @baou9,
Actually the issue you are facing is not our theme but your WP core or the hosting issue, please refer to this screenshot: https://postimg.cc/94cDH60H , please share the screenshot with your hosting provider and ask to fix these issues for you on your site which are in console and then try to import the demo again and we are confident that your issue will be resolved.
Regards, P-THEMES.
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the imported demo link to images on themeforest, you can check that.
Hello, @baou9,
I am sorry but I am not able to understand your request, could you please explain it more clearly, if possible with some screenshots for my better understanding.
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so on the imported demo of auto service, i get this link for the images as example https://autovalley.ma/%22//www.portotheme.com/wordpress/porto/elementor/auto-services/wp-content/uploads/2022/04/logo-2.png/%22 ??? why? i think something wrong with the demo import function
Hello, @baou9,
Could you please contact us via our support system with your site WP Admin URL and Credentials and with the Cpanel Login details as well so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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i can’t give you access to the hosting, but i can give you access to the wordpress back office.
Hello, @baou9,
Ok please share the WP Admin Login details with us via our support system so that we can check what we can do with it.
Regards, P-THEMES.
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i sent you a message on the support for autovalley
Hello, @baou9,
I have checked your email and solved the issue for you on your site, please check back to your site now after clearing the browser cache: https://autovalley.ma/
Regards, P-THEMES.
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Thank you so much for fixing the issue, i really appreciate your help. what was the problem please? Thank you so much
Hello, @baou9,
Well I simply disabled all the third party plugins on your site and then reset your site using WordPress reset plugin, after that Installed the theme again and Imported the demo, and it worked normally and properly.
Regards, P-THEMES.
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ASAP : Why doesn’t the thumbnail image come out from the second time on the product list page
Hello, @happiash,
Please make sure that you have set the product gallery images on your site, if not then please edit your products one by one and add/set the product gallery images on your site and it should solve your issue.
Here are two different products on your site:
1. https://gnhshop.com/product/hair-stick-for-grey-hair-%ec%9d%bc%eb%b6%84-%ec%83%88%ec%b2%b4%ec%bb%a4%eb%b2%84-%ec%8a%a4%ed%8b%b1/ Does not have any gallery images and not show second thumbnail on shop page
2. https://gnhshop.com/product/new%ec%a7%80%ec%b9%98%ea%b3%a0-%ea%b3%a0%ea%b0%9c%ec%88%99%ec%9d%b8-%eb%82%a8%ec%84%b1%eb%a7%8c%ec%9d%84-%ec%9c%84%ed%95%9c-%ec%b5%9c%ea%b3%a0%ec%9d%98-%ec%84%a0%eb%ac%bc-joynite-platinum/ Does have the gallery image and show the second thumbnail on shop page.
Hope it helps.
Regards, P-THEMES.
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Thank you for your quick reply. That’s not the problem
If you press the Product page, you can see the thumbnail on the first page. If you go to page 2, you can’t see the entire product thumbnail If you click Refresh on that page, all the images will be displayed. 
Hello, @happiash,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
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Hi, I have checked your Demo, its good. My only question is that I have 20+ Products which will be used on Main Menu like Menu1, Menu2,...Menu3. So my Question is that does your Theme Demo support 20+ Menu? & which Demo will suit my needs best. Example website which I’m looking for: https://zcollections.co/. Reply Soon.
Hello, @rizwitzsolutions,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can easily create your own Menu with 20+ items using our theme on your site, you can use the Mega Menu functionality as well if you wish: https://www.portotheme.com/wordpress/porto/documentation/how-to-build-a-megamenu/
And you can choose any Demo on your site that better suits your requirements.
Regards, P-THEMES.
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I just bought this theme. I am facing the SSL issue now. Is it solve?
I also have included this line of code to functions.php, does not work.
add_filter(‘https_ssl_verify’, ‘__return_false’);
Is this fixed yet?
And now it says i cant connect to Porto API after using this code: add_filter(’https_ssl_verify’, ’__return_false’);
“Sorry, it could not connect to the Porto API server. Please try again later.”
FYI, my URL is also in HTTPS: which is changed in the settings, so im not sure what’s happening now
Help please, thanks
Hello, @reubenlee960,
I have reset your purchase code now, please try to re-register the theme with the same purchase code, and let me know the result.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Thanks, it works now. now i am seeing this when i complete the import: https://ibb.co/xjGDvQT
Hello, @reubenlee960,
It seems you have not Installed/Activated the WP Bakery plugin, Please navigate to Appearance >> Install Plugins and Install/Activate the WP Bakery plugin from there, and check back to your site after clearing the browser cache.
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Hello, @Jonas-Delfi,
Well, that might be any third party plugin conflict, could you please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
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Hello, for example, my current content is demo1, but I need part of the content of demo2. how do i do this please
Hello, @cmtendency,
You can use the Porto Studio functionality and import any demo any section on your site as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
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Google Maps API error. Hi have the same error as this page of yours. https://www.portotheme.com/wordpress/porto/shortcodes/maps/ ( FOR DELOPEMENT PURPOSES ONLY ) The page where I have the map inserted asks me to update the API. I did that and it still says to update the API.
Hello, @playnstocks,
This is related to the API key of Google Maps, please make sure that you correctly set the API key of Google Maps and add it under Porto >> Theme Options >> Extra >> Google Map API, and it should solve your issue, Please read more about it here: https://developers.google.com/maps/documentation/javascript/overview#Loading_the_Maps_API
Regards, P-THEMES.
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hi 1. how would we handle payments by users i want to use stripe ? 2.what if we want to remove order from website option? 3. how would user be notified of their order status using emails ?
Hello, @Haseeb22,
First of all, thanks for showing your interest in Porto WordPress
1. Our theme is based on the WooCommerce for store functionality, so you can check the default WooCommerce payment options doc here: https://www.ionos.com/digitalguide/hosting/cms/woocommerce-payments/ Other than that you should try with any third-party plugin which better suits your requirements.
2. If you would like to remove the order option from my account page, you can simply use the Custom CSS code, please contact us via our support system after purchasing the theme, so that we will provide you the Custom CSS fix for it.
3. Again, It’s the default functionality of the WooCommerce, and you can set your email for the order under WooCommerce settings, Please refer to this doc: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/
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Does it have bottom content section on product category pages? I need to insert content at the bottom section of the product categories
Hello, @webratna,
First of all, thanks for showing your interest in Porto WordPress
Yes you can put the content to the bottom of the product category pages easily, our theme provides multiple options to do this.
1. Simply edit the product category page and insert the block slug name into the content bottom option.
2. You can create your own layout for the product category pages and place any content any where as per your requirements using Porto Template Builder.
Regards, P-THEMES.
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Hello Team, we purchased Porto Theme. Add to Cart was working fine in the beginning but it is not working any more. I tried all possible codes as well but its not working like it does in your demo. Can you please help? Our website is https://realbeautyusa.com
Hello, @anasq2,
If you are using any third party plugin to see the prices on your site, then please disable it for a while and try to check the functionality of the theme again, if the issue persist then please remain all the third party plugins deactivated on your site and share your site WP Admin URL and Credentials with us via our support system so that our experts will look into it for you.
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No we are not using third party plugin. Email sent with logins, please check it.
Hello, @anasq2,
Ok Now, please be patience, once your support ticket will be resolved you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
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Hi, I tired to install the demo content, but it massed up, what should i do.
yesterday day i tried to install demo, it show ssl wrong. now i can intall the demo, but it seems it still dont work well
here’s the screenshot: https://prnt.sc/ZaSAduABxtFA
Hello, @cmtendency,
Well, I saw your provided screenshot, and the issue you are facing is the SSL certificate issue on your site, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
I am confident that it will solve your issue.
Regards, P-THEMES.
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after configuring speed optimize wizard, my products images on homepage doesnt show. I ve disabled Lazy Load Images and other plugins that might cause this problem
Hello, @ebenadvertising,
If you are using any third party plugin or the cache plugin then please disable it, because most of the times the cache plugin conflicts with our Speed Optimization Wizard functionality, so please try to use the one at a time.
And also try to disable the Lazy Load from Speed Optimization Wizard as well, and check back to your site after clearing the cache of the browser.
If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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