1422 comments found.
Hello Support Team,
I’ve recently purchased this theme and am encountering some technical issues that require your assistance. Unfortunately, my previous questions on this support page have been deleted, and I haven’t received any responses to my support tickets yet.
Could you please address the following concerns?
I understand that you’re busy, but these issues are crucial for my project, and I would really appreciate timely support.
Thank you for your attention to this matter. I look forward to your prompt response.
Hi Media_Ex,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
I use this theme from Envato Elements. It looks like the amp plugin is still using the old version, can I update it? Thank You
Hi digittal,
Yes, you should be able to update the AMP plugin to the latest version.
Hi guys, sorry for asking here, my support license has already expired. Do you plan to replace the Twitter logo with X in future updates?
Hi saavedraonline,
Yes, I do plan on updating the logo in an update.
Hello,
After an update I lost my license for Theia Post Slider plugin and Reviewer Plugin. All attempts to get the activation back have failed. What can I do?
Hi mkisrael,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
This has a terrible conflict with Discourse. It needs to be gracefully handled in the same way that Disqus is.
Hi miggitymacds,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
delet.
Hey admin, Thanks for purchasing Theia Post Slider! To get started, please enter your license key:
Hi intmarcos1,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hello, I noticed a problem about articles comments, when php is under version 8+ : “Warning: Undefined variable $user_ID in /home/clients/xxxxxxxxx/xxxx/xxxx/wp-content/themes/zox-news/comments.php on line 49” No problem with php 7.4 but please check it.
Problem comes from “Users must be registered and logged in to comment”, in discussion options.
Hi Han_Fei,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi, pre sale question. Within the note categories, can you put different ads depending on the category? thanks
Hi maximilianolc,
If you are referring to the ads in sidebars, you should be able to use a plugin to display different ads. Otherwise, the other ad areas like the leaderboard ads only take one set of code for all categories.
The themes shows fully on Desktop site however is not fully showing on android site, please check as how the site displays on a phone the website link is here https://bissalah.news
Hi mahmudabbabissalah2003,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
will there be an update with night mode
Hi andikpjt,
I won’t rule it out, but there are no plans to add it this theme. It is currently available with the ZoxPress theme, though.
I know my support has expy, however how can I make tables scrollable or like this
https://ejesgist.ng/week-1-pool-result-2023-sat-july-8-aussie-pool-results-wk-1/Hi ejesgist,
Unfortunately, that is not a feature of the theme, and while I do typically perform minor customizations for free, you would need to pay extra for more extensive custom help.
in widgets area there are showing very old posts, i’m uploading new posts but thease post not appear in top any solution..?
Hi animeshdm54,
It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
if i purchase then can you solve the problem …?
Hi animeshdm54,
Posts that already appear in the Featured area will not be duplicated in the widgets below.
Hi, I have a problem with the post auto-load and I opened a support ticket and was told to read the documentation again which wasn’t the help I desired. I have since replied but didn’t get any response yet.
Hi ayex2012,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
This theme have frontend News Posting System also?
Hi irabackup116,
Unfortunately, that is not a feature of the theme, so you will need to find a plugin to implement that feature.
Hello,
We would like to purchase this theme. I noticed your comment mentioning that updates would be provided in the near future, but I couldn’t find any estimated timeframe. Do you have an estimate for when the update will be available, such as a date or month?
Hi sina13,
Unfortunately, I don’t have an exact time frame, but I would like to have it updated by the end of the month.
Hi team, I have send you a support request its been more than a week still i am not getting any response. Name – Saranraj Gunasekaran. Please check & help me on this, my problem is latest article is not showing on homepage widget, it takes more than 2 days to show the article.
Hi AmmuAmrith,
1) It hasn’t been a week since I responded.
2) It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
Hey team, I have already provided you with the purchase code. What else do you need? My client purchased the theme and provided the purchase code, which I believe should be sufficient. Secondly, you mentioned that you usually reply within 24 hours, but the last reply I received from you was on June 9th, and there has been no response since then. Are you experiencing any difficulties in replying? We have paid for support and we expect timely responses. Unfortunately, you are not meeting our expectations in terms of response time. I have used many themes with different support teams, and you are one of the few that is causing delays without any apparent reason. Firstly, the theme itself has several issues and is not functioning properly. I have also installed 6 or 7 plugins, including the theme’s recommended plugin. So, I’m wondering if the problem lies on your end or mine?
These are the two request, 16950, 16956 . Provided you the purhcase code that is i think more enough.
I was about to purchase this theme but when I checked the last update it was 7 Months ago. It’s far too long.
Hi carsaleph,
While that is understandable, I can tell you that the theme currently works just fine and as advertised. But I will also be updating the theme very soon.
Hello… wondering if this theme is compatible with PHP 8.1?
Hi bentspud,
It should be compatible, but if you have any issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Will you provide C Pannel & plugins?
Hi surbhibhawsar9,
cPanel is something your hosting company would handle. And I’m not sure what plugins you are referring to, but the theme does come with several plugins, as mentioned on the main theme page.
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