466 comments found.
can you please deregister this theme for my account. It says it is being used and I have no idea where it was used. thank you
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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I purchased the Cinerama template two days ago. Unable to install the demo. The installation always gets stuck in the middle of the percentages. There is no way to contact support. what should I do?
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, thank you very much for the response. I can’t connect through your support center. Something related to the email not working and I have a few more questions to move forward with the site. How can your support issue be resolved?
Support
Edge Portfolio part of
Qode Interactive
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Hi, for self hosted videos it only has a play button. How can we make it so it goes full screen. And also maybe have other option like rewind etc?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello, could you please advice how to edit the About us (or Contact us) page? My issue is with the main animated picture. Where do I find it to replace and how do I change the height? Thank you very much Kristyna
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi there!
I am having an issue with icons loading on the site. Its inconsistent- sometimes they load sometimes they dont. It seems to be most common when the site is linked through other websites. The hamburger menu appears as a lowercase “a” and when clicked it turns to an uppercase “M”. and the buttons that link to IMDB appear as boxes consistently across the site. when reloaded the site loads correctly.
How can I fix this?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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I’m getting a vulnerability warning, because you only have WPbakery version 6.11 included in the latest theme update. Can’t update it directly, as it now costs to update directly.
Will WPbakery version 6.13 be included in next update, and when is that?
Hi there,
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, or contact us through this email (include your purchase code in the email) and our agents will send you the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hi All,
I’m interested in purchasing the theme and wondering whether its edition is best with Elementor (non-Pro version) or WPBakery. Whether the theme is more optimised for one or the other, and/or user recommendations for one or the other.
Thanks very much!
Hello,
Thank you for reaching us!
The theme is fully compatible with both of these page builders and which one you choose to use is up to your preference. We can say however that the difference is that WPBakery has a backend editor (the front-end editor is disabled) while Elementor has a front-end editor.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi. My theme is up to date. No matter what i change the settings to, i cannot remove the ‘GPAY’ button from my product page. It doesn’t work. Is this a simple fix or will I need to pa for more support?
Hi,
Are you perhaps using some 3rd party plugin to add ‘GPAY’ button?
For a more detailed overview of theme’s options please check the documentation in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Does it support RTL?
Hello,
Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i bought this theme however on trying to install it, it says license already used, i havent used it, i would like to use it now, sent a message direct as well on themeforest .. please see and advise what website has used it ? as i havent used it till now, Thanks
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. It was registered on a localhost installation. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello everyone,
I purchased this theme for my website two years ago. Today, I want to integrate videos from my Vimeo account, but when I enter the URL on Elementor and save it, nothing appears on my site. However, it works fine with YouTube. Do you know any solution, please?Thanks
Hi there,
If you are using Video shortcode, it requires YouTube video, not Vimeo or self-hosted. Please for further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
If I instal the theme on a temporary website, can you still transfer it easily to another domain? Because it is linked to one domain?
Hi there,
Thanks for writing in! Yes, you can simply deregister the theme, migrate to another domain and register it once again. The content will remain and everything will be alright if migration is handled properly.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you. Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thank you, when I go to the support page of edge themes I dont see my recent product purchase (this theme). Only the Penumbra theme I bought before. Anyway to fix this?
Hi there,
If it is your first time submitting a ticket for this theme, you need to fill in all the fields (like theme name, profile, and purchase code) so you can submit a ticket. But if you are still having issues with finding a theme, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello. I have been using cinerama theme on sevafilms.com. I activated theme on godaddy wordpress, but I recently switched hosting service from godaddy to siteground. I have deleted godaddy wordpress and now when I go to activate theme on siteground wordpress, I get this prompt… ‘Code is already registered for other domain.’ But I have the same domain. Please advise. Thank you and I love the theme!
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I’m trying to set the widget Portfolio List with Standard Video Preview only with projects which have youtube and vimeo videos. It doesn’t seems to work in this case. The link in src embed iframe in widget Portfolio List is like : https://www.youtube.com/embed/http://{VIDEOID}?wmode=transparent Could you help me ? Thanks
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Where can I find the settings to set the open_graph_image for each page? It is currently set to the default theme image.
I found it 
Hi there,
Great!
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Your “Lightbox image gallery” facility appears to be broken.
When I go into “Edit Lightbox Image Gallery” I do not see the photos I have added.
I also can’t add new photos.
Here is a 30 second video showing you this problem so you can see for yourself:
https://www.dropbox.com/s/jxx824yv5u70bdb/2023-03-22_14-17-49.mp4?dl=0I am using Version 2.6 of Cinerama and WP version
I have tried in multiple browsers (Firefox, Chrome, Safari) with the cache cleared and still the problem persists.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello We added a support ticket 2 days ago, could you plz reach out the soonest ?
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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can u plz tell us, in Film Festival home page the picture with Prefix “Him” and “Her” this picture is showing on elementor editor but not showing on view page – only in backend where can i edit this one ? I already re-added all sliders but it didn’t show still
Hi there,
Our agent has answered you again on your request, please continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Thanks, plz check the help request, sent u a question
Hi there,
As we can see you are getting responses from our agent on Help Center, so please continue the conversation there. The author’s dashboard is meant for general inquiries and pre-sale questions.
Support
Edge Portfolio part of
Qode Interactive
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Yes thanks but plz check ur help center always, I have sent u a reply if u could check as well
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Support
Edge Portfolio part of
Qode Interactive
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Appreciate ur support always! We replied in the helpcenter. Also, there’s a question that others may benefit from here. is there a way to check the demo settings and info u have set in ur site ? like SliderRevolution settings and in case a column was deleted we can know its name ..etc
Hi,
The best approach if you want to check the settings or any element from the original demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WP, theme, plugins and import desired demo content to your local testing website and check how the pages have been built and what settings/elements have been applied.
Support
Edge Portfolio part of
Qode Interactive
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Hello, where to upload my own preloader style ? I don’t want to choose one from the current styles ! thx Request #222895
Hi,
Unfortunately there is no option to upload your own preloader style. To additionally modify preloader animations you would need to edit theme template files.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Is there a way to our website open like other websites, in few seconds? It’s opening very slow and this is a big deal on visitor side for business. May someone help us?
Hello,
There are many ways and tricks for improving WordPress site speed and you can check some of our suggestions here.
A balance between size and quality is necessary. A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, after installing the theme, I got this message Deprecated: File wp-db.php is deprecated since version 6.1.0! Use wp-includes/class-wpdb.php instead. in /home/lesegamu/public_html/wp-includes/functions.php on line 5595
what should I do please ? thank you
Hello,
Could you please let us know which PHP version are you using?
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello All,
I have a question that I’m hoping to get clarity on. What is the default font used in the Theme? I can’t seem to find it anywhere, and some pages on the site template automatically changed.
Thank you in advance!
Hello,
You can easily check fonts used on any site with some browser extension like WhatFont (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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