26704 comments found.
Hi i purchased this theme in may 2016 can i still use this purchase code on my website? if yes the code is not working and showing already in use whereas i have not used it anywhere
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. I tried that but i dont see the purchase on the qode profile. I also saw the help video where it says i can find which domain i can deregister from but since the bride theme does not show in my products i cannot check. There are no previously purchased items.
i dont see the deregister manually option in wordpress either.
Hi there,
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi, My website does not work with non obsolete versions of php. Is it supposed to do ? Thanks for your attention. Milad
Here is the error with PHP 8.1: “Warning: Constant WP_CRON_LOCK_TIMEOUT already defined in /htdocs/wp-config.php on line 90” and the contents does not show. I only have the menu.
This is my URL: https://www.theatreostinato.fr/
Thanks for your attention.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
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Hi, Thanks for your reply.
The theme is up to date.
So are all plugins except for LayerSlider and WPBakery.
I tried to upload both via FTP. No problem for LayerSlider. But there is no LayerSlider plugin in the plugins folder in the theme downloads (from themeforest). I thought it might be js_composer, so I uploaded it via FTP.
But in the uploads page in my WP dashboard, the two plugins still show not up to date.
And most of all: the PHP issue still remains.
SOS !
Hi there,
We do see that you have Bridge version 26.1 and the latest version of the theme is 29.7 and Bridge Core 3.0.9 so please update the theme and its plugins to the latest version.
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I trusted the WP download page, according to which my themes were up to date.
All right. I updated everything with FTP. Now I have several issues:
- My design was ruined.
- PHP 8.1 still not working (Warning: Constant WP_CRON_LOCK_TIMEOUT already defined in /htdocs/wp-config.php on line 90).
- WP dashboard says “Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.” whereas Bridge Dashboard shows the purchase code.
- The new version asked for new plugins. I got this error while trying to install: Fatal error: Uncaught ArgumentCountError: 3 arguments are required, 2 given in /htdocs/wp-admin/includes/class-bulk-upgrader-skin.php:156 Stack trace: #0 /htdocs/wp-admin/includes/class-bulk-upgrader-skin.php(156): sprintf(‘%1$s installed …’, ‘HubSpot’) #1 /htdocs/wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php(3638): Bulk_Upgrader_Skin->after(‘HubSpot’) #2 /htdocs/wp-admin/includes/class-wp-upgrader.php(920): TGMPA_Bulk_Installer_Skin->after() #3 /htdocs/wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php(3258): WP_Upgrader->run(Array) #4 /htdocs/wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php(3371): TGMPA_Bulk_Installer->run(Array) #5 /htdocs/wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php(2977): TGMPA_Bulk_Installer->bulk_install(Array) #6 /htdocs/wp-content/themes/bridge/includes/plugins/class-tgm-plugin-activation.php(743): TGMPA_List_Table->process_bulk_actions() #7 /htdocs/wp-includes/class-wp-hook.php(310): TGM_Plugin_Activation->install_plugins_page(’’) #8 /htdocs/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(’’, Array) #9 /htdocs/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /htdocs/wp-admin/admin.php(259): do_action(‘appearance_page…’) #11 /htdocs/wp-admin/themes.php(10): require_once(’/htdocs/wp-admi…’) #12 {main} thrown in /htdocs/wp-admin/includes/class-bulk-upgrader-skin.php on line 156
WEBSITE OUT OF SERVICE.
PLEASE HELP
Thanks.
Hi there,
Please check if you have updated the latest version of the Core plugin.
This error usually occurs if you missed updating the Core plugin.
After the update you should always navigate to Qode Options > General and save your theme options, so the styles can be generated just in case.
And the bulk-upgrader-skin.php error might occur if you activated or installed several plugins at once, however it is a bit hard to tell from here and
When it comes to the WP_CRON_LOCK_TIMEOUT it could be due to third party plugin incompatibility so please try to deactivate all third party plugins or cache plugin.
If you do not have any plugin that manipulates those definitions, this is most likely cause by having the two constants defined below the line in the wp-config.php that says: /* That’s all, stop editing! Happy blogging. */
We hope this helped and you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi,
I uploaded one more time Core plugin. Errors remain.
I deactivated all third party plugins, and even all due plugins. I still have the errors.
The php is out of my knowledge. That’s why I took a ready to use theme.
I take the help center option.
Thanks
Hi there,
Yes, could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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It’s already done. Thanks.
Hi there,
Thank you!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am using your theme and i found 1 issue, I would appreciate if you could help me. Basically my website pages is showing my logo when I share it on social media. The featured image of the pages are not working. When i switched the theme so the featured image get started working. I have go through all of the theme settings but I couldn’t found that option. Can you please help me. This is my website https://maiden-apasl.com/certification/
Still waiting for the reply.
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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So I’ve never bought a theme where you import the demo and it comes out wacky and strange. I’ve tried a few different ones now and it wont load what is shown and now its all messed up. They also wont display properly for some reason. Btw these two factrs. I find it so frustrating. I want a refund. It would literally load in random garbage pages that isnt part of the demo you want.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
When it comes to refund you can read more about the refund policy here
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Same problem than other people. I bought this theme, Brigde, on Envato Market and I registered the purchase code in a domain that I don’t use anymore. So, I have to deregister this code to use in the new website. The problem is the old website was remove from the hosting. Can you help me, please??? Thanks
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this theme, Brigde, in 2021 on Envato Market – and I registered the purchase code in a domain that I don’t use anymore. So, I have to desregister this code to use in the new website. But how can I do this? Can you help me, please?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! I’m trying to find a way to post a LINK in my blog page, with a picture thumbnail and a title, just like it shows with the articles, but that would take you to another page (not an article, so this thumbnail would be only redirecting a link). Is there a way to do this ? thanks
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have been using this theme for at least five years, and now it takes a minimum of 15 plugins for the listing plugin to “work”. It’s so clunky, and half of the features do not work properly, so it’s like trying to pick through a never ending pile of cobwebs built of plugins and non-licensed integrations.
Of course, support has expired so I am left to sort through this s-show. I should be able to figure this out, but the 17 plug-ins and integrations make it near impossible. This is built to require never ending support.
I am switching themes to something more lightweight and with less compatibility issues. It’s been nice Bridge. peace
Ok I figured it out. 2 hours later. I updated the plugin and the Google Maps API key disappeared so it screwed up the search form. Go figure. This is not mentioned in the bridge documentation folder with the download. Also, make it easier to test this on a testing server so we don’t have to break our production websites just to update.
I also use DIVI and it’s configured so that a sub domain is automatically recognized when the name includes staging or sandbox. Makes it easy to update and test before pushing to prod.
Hi there, You certainly do not need to use all these plugins, and you can choose which plugins you’ll have active and installed, depending on the demo you choose. Also, you can always use a staging webiste to test the features and new updated, feel free to send us a mail to our help center providing your purchase code in it and our team will help you.
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Hi, I am using the Bridge theme on a current live site (since 2019) and we want to renew the site, with the same theme. I installed the theme for the new site on the dev directory, but have to activate it in order to install one of the pre-build sites. What can I do without buying a second license for the development?
and the answer given here on a similar question, to open a ticket with support does not work, because the support has expired. But never mind, I just use another template
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this.
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I noticed that the logo has a maximum height of 80 px, how can I increase this height to 120 px?
HI there,
Thanks for writing in! Please check this article that can help you with the logo heighthere.
We hope this helped and if you need any further assistance we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.
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I think I have an older version of the template, there are no such options. Can I somehow change it with custom css?
Hi there,
Please note the logo height directly depends on the header height, check the following article:
http://bridge.qodeinteractive.com/documentation/6-header-setup/6-2-logo-deep-dive/6-2-4-how-to-have-your-logo-appropriately-sized/but if you want to keep the header of 100px with the logo of 50px, add the following snippet to Qode Options>General>Custom CSS:
.q_logo a {
height: 50px !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is there a way to make the video play automatically in mobile view on rev slider ? or via another way? thanks
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m trying to change the styles of the text editor in elementor and it doesn’t work. It doesn’t change the color, the size or the type of font. Nothing happens and I’ve asked your supposrt but haven’t heard back. I have about 6 licences for your theme. Can you help please?
Hi there,
We do see that your request has been responded so if you need any further assistance feel free to continue the conversation with our support team.
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Hi, slider 1 not found in https://bridge485.qodeinteractive.com/ All conditions fulfilled but the import stops at 98%. I am using Elementor so why should it be using an old slider revolution slide and is missing. Bad!
Hi there, If you are missing the slider somehow after the import you can always import them manually. Please check this article that can help you here.
If you still need assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, is there a side menu for mobile? Thanks
Hi there,
You can either have the regular mobile menu, or use the fullscreen menu.
If you need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi there,
I have Bridge 29.7 (with Child Theme) running and was wondering if it’s safe to update Wordpress to 6.3, which was just released.
Much thanks!
Hi there,
Thanks for writing in! Yes, you can update to the latest version of WP.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you! I’ve updated to WP 6.3 and so far everything works just fine.
Hi there,
We are happy to hear this!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How do I report a bug without being signed up to the support?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m trying to find how to remove the “ADD TO CART” button from the shop page, I don’t think there’s a setting for that?
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, After importing the demo: “Interactive portfolio” the home page and all pages imported are blank in their front-end and can’t edit edit them by Elementor, i think there is a problem on elementor plugin please need your help Thanks
HI there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ciao, ho appena scaricato il tema. provando ad importare una demo mi viene fuori questo scritto ‘Please note that your server resources are not configured properly so you might run into an issue during the demo import process. Please adjust your server configuration values.’
Non riesco dunque a vedere la demo. Non capisco del perché e cosa devo fare. Grazie
Giulia
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I noticed your video player has the user pressing the play button twice for the video to come on. Do you have an option for Auto play once the first button is pressed? https://bridgelanding.qodeinteractive.com/elements/video-box/
Hi there,
Thanks for writing in! The video box element does not have an option to make it autoplay, this is the default behaviour.
You could perhaps use iframe and embed it to your page.
We hope this helped and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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