12808 comments found.
I want to refund your theme, please take necessary step immediately. Your theme is very difficult. I’m sorry for that, our client chose the theme without any clarification.
Hello,
Before asking for a refund request, please check on Envato Customer Refund Policy here: https://themeforest.net/page/customer_refund_policy
If your refund request does not match with the rule, it will be declined
For more detail, you can please raise a refund request then wait for the process and management from the Envato team: https://themeforest.net/refund_requests/new
Thank you for your understanding and help.
Hi, I am interested in buying teh theme and this is pre purchase question.
1) Can I disable to maps feature?
2) Can I change the pre defined info on the tour page (Group Size, Languages, Tour type)?
3) I can see we can add new attributes in the tour packages – is there a way to bring it higher up on teh page – like before the Itinerary
4) After creating the website, if we wanted to make an app as well – can we do it directly with wordpress apps that convert a website to an app or is there anyother way – like hiring someone to create a fuller app or someother way?
Hello,
1. Cannot it is the default features. You need CustomCSS(not belonging to the support policy) to disable the maps features
2. Cannot. I am afraid that you have to use custom code to change the theme layout. In this case, you need a custom code that does not belong to our support policy. Please ask for a custom from another 3rd party to do this for you.
3. Same here. You cannot change the layout order
4. Traveler do not provide apps. All your task must be customziation and does not provide by Traveler. You have to control all the risk by yourself
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thank uyou for the info
i want to make bank transfer option to pay at hotel can you please guide from where i can change that heading from bank transfer to pay at hotel
Hello,
We provide support via ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system here: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello, I am using WP All import to add more hotels. In the custom field “gallery” what exactly is the logic. How can I choose which photos to show in the gallery, as only numbers come out and the photos are uploaded with titles. Is there any documentation for this type of fields in the database. Everything else worked. All that was left was to select the photos to display in a site’s gallery.
Hello,
WP All Import is not the supported plugins by Traveler. In this case, you need a custom code that does not belong to our support policy. Please ask for a custom from another 3rd party to do this for you.
In Traveler, all the items must be created manually
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I’ve added a hotel base. But when I open the page with all the objects, there are not displayed. And at the same time they are directed to a user and are public. What could be the problem and how to make the hotel visible in the general hotels page as well?
Hello,
We provide support via ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system here: https://shinehelp.travelerwp.com/That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Will the purchased pack have footer – © 2020 Solo – Shinetheme? Cant it be removed?
Hello,
Yes. You can remove this footer
Hi, first of all all my questions have been answered, GREAT.
Now i have another one: Why the PDF download function doesn´t work. When i click it it goes to home page. HELP
Hello,
This plugin works normally at our end. To check on your environment, kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system here:
https://shinehelp.travelerwp.com/That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi. May I know if we install payment plugin for woo commerce it will not react to the tours section of website? How to activate that plugin for tours?
Hello
Woocommerce is used for Checkout only. Other functions of Woocommerce does not supported. You can follow this docs to setup Woo Checkout: https://travelerwp.com/how-to-set-up-checkout-options-and-payment-methods/Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello,
i found some problems at your Elementor Mixmap Theme.
1. Since the latest update the sliders(caroussel) for “Rental” are not working anymore. They didnt display any rental Ad. I guess the link or connection to rentals or location is broken. Hotel, tours, activities still working.
2. All custom sliders from “Traveler Elements” in elementor are only works in automatic mode. But manually slide (by clicking left or right button) are not longer possible. (The basic elementor sliders are working.)
3. The “list item service” in elementor does not show “rentals” (maybe same problem like point 1.)
4. Under “Theme Settings” the “Traveler Upgrade Data” is not working. After klicking “run” Button the procedure starts but freezes after some seconds.
5. I use the “Mixmap” Elementor theme with affilliate content. Everthing works fine but the size for some “Form Search” Tabs on Homepage needs upgrade for responsive view. The first Search Tab(in your Template e.g the Travelpayout flight Tab) fits perfect. But the following tabs (Travelpayout Hotel and Booking.com) are not adjusted for mobile and Tablet view and needs an update.
6. Question: At the end of your demosite (https://modmixmap.travelerwp.com/st_rental/studio/) i found the section “Explore other Option” . Can you tell me where and how i activate this in Settings? It seems the function is deactivated by standard.
Thanks in advance for your quick response!
regarding my previous comment: I use the Modmix – Mix Service Marketplace Theme not the Mixmap Theme and for the Form search tabs i use Mix sercice with Style 2.
Hello,
1+2+3+5. At our end, we do not meet that issue. Kindly submit a ticket at ShineHelp Support System if you need to check at your enviroment: https://shinehelp.travelerwp.com/all-tickets/
Example for 1+3: https://modrent.travelerwp.com/ Example for 2: https://villapax.travelerwp.com/
4. You have to enable all services before running Upgrade Data 6. You need to enable Rental Options > Show Rental Nearby
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Does this theme support Dokan?
Hello,
Unfortunately, Traveler do not support Dokan
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello there, I would like to know how to show the currency converter on mobile menu.. I have been struggling all day to find out how. Please help…
Hello,
Header mobile don’t have much space left. On mobile, you can show currency convert on topbar only
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello.
How do i as administrator assign a package to a partner?
Thank you
Hello,
Admin cannot do this. Partner need to buy membership package by himself
Please feel free to contact us if you need any further information.
Thank You and Best Regards
it does not let me download the theme today why ?
Hello,
You can download normally from Themeforest > Download section
https://www.envato.com/blog/install-themeforest-wordpress-theme/#:~:text=If%20you've%20purchased%20your,zip%20file%20for%20your%20theme.Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi When i´m on checkout page, the terms and conditions links goes where it should but the Privacy Policy Link goes to checkout. How to change it the link.
Tanx
Hello,
Privacy Policy setup in WPAdmin > Settings > Privacy
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Can I search for a hotel name? Many times, tourists already know the name of the hotel they would like to book and would like to search for that name. So, is that possible at all? Thanks!
Hello,
You can search by hotel name only in WPBakery Layout
And only hotel name, no other options: https://mixmap.travelerwp.com/search-hotel-name/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Is the price mentioned one time fee or have to pay annually or monthly?
Hello,
The price is lifetime update with 6-month support period. After support expired, you still can use theme normally. If you need support, you have to extend the support period
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello.
I want to turn off the pop-up login and registration options for social media (Facebook, Google, and Twitter). where can I find it in the code. I use Elemtor page builder.
Please help
Hello,
you can disable Social Login via Theme Settings > Social Login
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, After installing demo i noticed all images are missing in addition to few buttons. can u help?
Hello,
Following the image author’s copyright, we do not have permission to give the image to other websites or data. We can use it only on the theme demo site.
Besides, web owners always use photos of their services to create a fantastic website. Therefore, we use the default placeholder photos so users can notice where to upload them on their websites.
Please check the settings and upload your image to use and let us know if any results later.
Feel free to contact us if you need any further information
Thank You and Best Regards
Presales questions:
1) I would need the option for seasonal pricing. There is always high and low season in tourism. Did you take care of this in price setting option?
2) I would need to have cruise tours listed, this means one tour with differently priced cabins which of course should all be displayed and bookable on one page. Is this also possible?
3) I need to collect a fee from vendors and from customers in the occation of a booking. Can I set this?
4) Is there an automatic payout to the vendor after my service fee is deducted from the order?
Thanks
Hello,
1. Traveler do not have seasonal pricing. Otherwise, you can set different prices for different dates. For example, set price A for all dates from 01/Jan to 30/June then set price B from 01/July to 31/Dec
2. It is impossible
3. Admin is the one who receive payment – not a vendors
4. It is impossible. Admin must transfer manually the rest to the vendors
Please feel free to contact us if you need any further information. Thank You and Best Regards
3) You misunderstood my question: I need to charge from both parties, vendors and sellers a fee in case of a booking. Is this possible? When your theme is a Woocommerce theme, Woocommerce plugin should be working for this, right?
4) Same for this: there is an “Automatic Payout” plugin for Woocommerce and when your theme is based on Woocommerce this should work, right?
5) Are you available for customization?
Hello,
3. Yes. you can charge a booking fee to the customer. And the commission is charged to partners already
Traveler is not WooCommerce Theme. We support only WooCommerce Checkouts. Any other WooCommerce functions or plugins are not supported by Traveler. So, “Automatic Payout” is not supported by Traveler
5. We do not provide any customization.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Can I test your theme before I buy and get support if I encounter issues in testing?
Hello,
Unfortunately, we don’t provide backend demo. You can watch Traveler backend via our video guideline https://www.youtube.com/watch?v=UuJPnO5y5Jo&list=PLKwVkOFkT-MYozhDeR8PKarhL7To_9npN
Hope you understand
Please feel free to contact us if you need any further information
I meant something else. When I have to buy this first and then during testing I realize that this theme does not provide what I need- can I get my money back?
Is it possible to switch hotel booking from ‘per night’ to ‘per day’ so that in a calendar one can book a single day for a room instead of booking a room for ‘two days/one night’?
Hello,
There will be no refund when Traveler does not provide what you need. Envato Market Refund Rules: https://themeforest.net/page/customer_refund_policy
It is impossible to switch from per night to per day. Checkout always higher than check-in, at least check-in +1
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Presale Question: Is there any possibility to settle different membership prices. For example; Rent a car listing : 100usd per year Accommodaiton listing: 200usd per year Hotel listing: 300usd per year But if they want to list all of them then the have to pay totally 600usd but if they want to list only rent a car and accomodation listing then they have to pay 300usd.
Is this possible? And also is it possible to list airport transfers like taxi service or shuttle service?
Thank you
Hello,
It is possible to set different memberships but kindly be noted that partner can in the one membership package only
For example, if partner A buys a package Car (100$), they cannot list Rental. If they buy a Rental package, they cannot list Car. Vice versa
You have to create many many package based on your requirement, for example, package Car, package Rental, package Hotel, package Tour, package Activity, package Car+ Rental, package hotel + tour, package… it is totally disaster
Please feel free to contact us if you need any further information.
Thank You and Best Regards
