23139 comments found.
Hello, I wanna buy this template and have question.
Can I move product image below product title like this? https://gyazo.com/c0800a4898c7eee49734b528d58e254bI know I can do this by using your other template but I wanna use porto.
If its possible, I will buy porto right now.
Hello, @tq91298,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can easily change the position of the title or product image using our built-in functionality Porto Builder as per your requirements, please refer to this doc: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
Regards, P-THEMES.
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Hi, is there a example how to use “selector” for porto modal box? Can’t figure out how to use “selector” with a button. Tried with data-trigger-id, porto-modal-trigger-id but it doesn’t work.
Hello, @ekkljs,
Please use the modal box element and then set your content in it after that set your modal box to open on the selector and set the id with hash # in it and save it.
After that add a CTA button to your page and assign the same id to the element ID area of the button and save the page and check after removing the browser cache.
We hope this will help you in resolving your issue.
Regards, P-THEMES.
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Thank you. I did what you suggested like this.
Class and/or ID as ”#test” on Porto modal box settings.
Element ID as ”#test” on Call to action settings. Tried “test” as well. But both never open modal.
Anything else I should look at?
Can you show me the short codes so I can paste and test it?
Hello, @ekkljs,
Well for the Modal Box, we have to check the issue on your site, could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
OR
You can use the Porto Lightbox element as well, and set it on click as per your requirements, please refer to these screenshots: https://postimg.cc/LqYjmNqg & https://postimg.cc/xJPvZqJ6 & https://postimg.cc/NKw0KDPr
Regards, P-THEMES.
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Hi, does the theme have a manager to add products in e-commerce?
Hello, @ap1506999,
First of all, thanks for showing your interest in Porto WordPress
Yes, our theme is based on WooCommerce and WooCommerce provides default functionality to manage the products easily, please refer to this article: https://woocommerce.com/document/managing-products/
Regards, P-THEMES.
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Thanks for answering.
Do you have a WordPress test admin user to see the theme’s functionality?
Hello, @ap1506999,
Unfortunately No, you can not see any of the backend before purchasing the theme, there is no such policy.
Regards, P-THEMES.
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Is the site multi-currency?
Hello, @ap1506999,
We are pleased to inform you that our theme seamlessly integrates with the WOOCS plugin. This compatibility empowers you to leverage the WOOCS plugin for establishing a sophisticated multi-currency system on your website. By incorporating this plugin, you can offer your users a seamless experience of transacting in their preferred currency. Feel free to explore the enhanced versatility and convenience that the combination of our theme and the WOOCS plugin can bring to your site.
Regards, P-THEMES.
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I have a fresh new WP install, ver 6.3, and when I upload the Porto theme and try to install it, I get an css error:
Installing theme from uploaded file: themeforest-y0zhpZtL-porto-responsive-wordpress-ecommerce-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
I have downloaded the theme four different times with the same outcome. Is the themeforest file corrupt?
Hello, @scrumb,
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. https://help.market.envato.com/hc/en-us/articles/202821510
Otherwise, please try to Install the theme manually by following our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/installation-via-ftp-client/
OR contact us via our support system with your site WP Admin Login details so that our experts will look into it for you and help you out.
Regards, P-THEMES.
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I understand when you need you then answer me for 3 days now I have been waiting for an answer again .. or again make a bad review and no longer shoot so that you understand yes? answer urgently
Hello, @BabajanyanSipan,
We are really sorry for the inconvenience, but I can see only the single support ticket is opened by you which is #26271 and again you choose the wrong theme in Form: https://postimg.cc/G9Tb4SMH you are asking for Porto WordPress support, so you should have to choose the Porto WordPress Theme in form while generating the support ticket and that will assign your support ticket to the particular agent.
I have set it as for Porto WordPress and assigned it to the particular agent and hope you will get the reply of the ticket soon. Thanks for your understanding and patience.
And next time please be careful while generating the support ticket and fill all the fields properly to avoid such inconveniences.
Regards, P-THEMES.
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I’m waiting for you to reply to my messages
????????????????
Hello, @BabajanyanSipan,
Sorry for the inconvenience but on weekend (Sunday’s) we are OFF, and also we have already replied to your support ticket #21834, please check back to your support ticket again after clearing the cache and reply back to it accordingly if needed.
Regards, P-THEMES.
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We are building a site using Porto and Elementor. We are looking to have a full-screen menu(built using a pop-up) that pauses the scroll while open. Elementor popups come with a toggle to pause scroll and while it stops the act of scrolling, the window is brought to the top of the page which is not our ideal experience. I have also tried adding a block of custom code but have experienced similar results. Any advice is welcome!
Hello, @adamblakesley,
We hope this message finds you well. We have been informed of an issue you are experiencing with your WordPress website and we are eager to provide you with the necessary assistance to resolve it promptly.
In order for us to better understand the specifics of the problem and to expedite the resolution process, we kindly request that you contact us through our dedicated support system. To do so, please follow these steps:
1. Log in to our support portal using your registered account credentials.
2. Navigate to the designated section for technical assistance or issue reporting.
3. Provide your WordPress Admin URL and login credentials in a secure and confidential manner.
4. Detail the issue you are encountering, providing a comprehensive description of the problem you are facing.
5. To aid our understanding, we kindly ask you to attach relevant screenshots that offer a clear visual representation of the issue.
Once we receive the aforementioned information, our team of experts will promptly review the matter. We assure you that your concern will be given the utmost attention and resolved with the highest level of professionalism.
Thank you for entrusting us with the opportunity to assist you. We look forward to receiving your detailed report through our support system.
Regards, P-THEMES.
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Latest updates don’t allow us to add the code to change the h1 on the logo to an h2. For the love of all of us please just change this to an h2 or a div. Using an h1 is terrible for SEO. Please make this permanent. NO MORE H1 AS LOGO
Hello, @ebizunivcode,
No need to worry about it. You can simply solve this issue by adding the below code in the PORTO >> Theme Options >> Skin >> Custom JS.
const siteTitle = document.querySelector('.logo'); // Get the site title element
siteTitle.outerHTML = '<h3 class="logo logo-transition">' + siteTitle.innerHTML + '</h3>'; // Replace the element with an h1 tag
Then save settings and check back to your site by clearing the browser cache.
Regards, P-THEMES.
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Can you please help me with something. How can I change the “Archive title” in Porto block builder from
tag to tag?
from h2 tag to h1 tag.
Hello, @gorecwp,
You can use the ”Porto Ultimate Heading” element to show the title, use Main Heading as a dynamic Title, and set the Tag as H1, please refer to these screenshots: https://postimg.cc/zyyHLH85 & https://postimg.cc/18B7zTmb
We hope this helps.
Regards, P-THEMES.
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Hi, the wp backend told me the wp-bakery has a new version (7.0) but the theme has version 6.13. When you will update this? Thanks!
Hello, @jmoterorey,
We will update it soon, but for the time being, we request you to please contact us via our support system so that we will share with you the very latest version of the plugin.
Regards, P-THEMES.
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Announcement for @everyone,
We are pleased to inform you that the recent issues encountered with our activation engine have been successfully addressed. Consequently, the previously reported WordPress Backend low-speed concern has been effectively resolved. Additionally, we have also rectified the license registration issue that you had encountered.
In light of these developments, we kindly request you to take the following steps to ensure a seamless experience:
Navigate to the "Porto" section within your Dashboard.
Proceed to "Unregister" the theme from this section.
Subsequently, please re-register the theme using the same purchase code.We believe that following these steps will yield positive results and resolve any persisting issues you may have encountered. We apologize sincerely for any inconvenience these matters may have caused you, and we greatly appreciate your patience throughout this process.
Your understanding and cooperation are highly valued. Should you require further assistance, clarification, or support, please do not hesitate to reach out to us. We are committed to providing you with prompt and effective solutions.
Thank you for entrusting us with your concerns, and we remain dedicated to ensuring your satisfaction.
Regards, P-THEMES.
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The Site Became too Slow after Update
Hello, @Champ123,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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Same issue here. Backend is really slow. HTTP API response error for patcher and porto importer. Porto server times out after 10 seconds.
cURL error 28: Connection timeout after 10000 ms
Hello, @VDjGFX,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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Hi, in the package downloaded after purchase there’s no child theme, neither in the docs how to create one, should I simply make a standard child theme?
Hello, @xbrain,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created.
Regards, P-THEMES.
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Same issue. The wordpress backend is very slow after the last update. I hope you will soon help with an update fixing this please
Hello, @alphastorekw,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
how long this issue will persist as it is badly affecting our website?
Hi, i need to reset my purchase codes, i have reset my website , same domain address and same hosting , can you please help me out. Thanks
Hello, @linesdotsbd,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
The Backend is really slow , the update button on the theme is not visible anymore.Everything works when you choose a different theme. I also updated woocommerce , all the plugins and the theme . There is something not right with the new version
Hello, @jpkazzi,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Same issue after update WP and plugins The wordpress backend is very slow after the last update. the patch server says that it is not available. I hope soon an update fixing this please
Hello, @ikeemoo,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
The wordpress backend is very slow after the last update. the patch server says that it is not available. I hope soon an update fixing this please
Hello, @amaldonados,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto,
Please provide details how can I make the porto buider feature: products (like a carrousell) selecting by ID. I have seen this feature is deprecated now. And now should be done with grid. Problem with grid is that I don’t want to show the description, just I need the thumnail and H1 of the product. Example: https://www.candleart.es/ In the middle of the page is showing (Best seller) (Más vendidos in spanish).
thanks,
This element was deprecated in 6.3.0. Please use Posts Grid Widget instead.
Hello, @Joaquim_,
Please navigate to Porto >> Template Builder >> Post Type and create the new Post Type from there: https://postimg.cc/7G6ygDRR and then only insert the Featured Image and Porto Heading element under it: https://postimg.cc/6yzLPXbc you can set the heading tag as h1 and source as dynamic, please refer to this screenshot: https://postimg.cc/CRzPH5Mk finally publish the POST TYPE and then use the Porto Post Grid element on any of your site page and choose that particular post type as Post Layout: https://postimg.cc/f3sdWqPy and also you can choose the Post Layout as slider: https://postimg.cc/v1G1wg16
We hope this explanation helps.
Regards, P-THEMES.
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Hi Porto can you make a small video? This procedure is quite complex for me. What I want is to place a carrousel of products by ID.
Thanks
Hello, @Joaquim_,
Sure no need to worry about it. I have recorded a video for you to understand better here is the video link: https://www.veed.io/view/fcac9bcf-ad90-4c66-9f1f-ae49d8895cb9?panel=share
Remember: I have set the widget settings to show you products as a carousel. You can set the products in the widget settings as per your need.
I hope I make it clear enough to understand.
Regards, P-THEMES.
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Hi Porto, Can you tell me what I did wrong? it is not appearing the carroussel products.
https://www.candleart.es/1_.JPG https://www.candleart.es/2_.JPG https://www.candleart.es/3_.JPG(we can’t open a support ticket for the moment for company policy, is temporary)
thanks,
the carroussel you see is using the deprecated function. Using the new function does not show the products (in my web candleartesoteric.com) and in my other webside is showing products but different from the ID defined).
thanks,
can you suggest how to solve it? and using the deprecated function there is any problem?
Hello, @Joaquim_,
Have you used Porto Posts Grid element? it is not depreciated, please try with it again, else if you are not able to generate the ticket then please contact with me via email aizazawan55@yahoo.com so that I will check it for you on your site and help you out.
Regards, P-THEMES.
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yes Im using the Porto post grid, I mean if there is any problem if I use the old Porto – products to show the carrousel.
thanks
Hello, @Joaquim_,
Yes, we suggest you to please do not use the deprecated elements as that might create an issue or discontinue in the future…
Regards, P-THEMES.
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Hi, in the video you send me. At the top of all the grid post when say: Post layout. There is no needed to fill nothing? Also the products IDs have to be separated by an space or not?
thanks,
Hello, @Joaquim_,
Post Layout: It is the Custom Layout if you want to create on your own, You can create the Custom Layout using provided elements under Porto >> Template Builder >> Post Type Builder and then you can choose that layout from this option of the Porto Posts Grid element.
Where do you want to choose the Product ID? Please share the screenshot for clarification.
Regards, P-THEMES.
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Unable to activate the theme
cURL error 28: Connection timeout after 10001 ms
ps help
https://prnt.sc/XnR-RUt5x7yk https://prnt.sc/Uy1Eq-EHNbUlHello, @punithkolli,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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