23173 comments found.
Latest updates don’t allow us to add the code to change the h1 on the logo to an h2. For the love of all of us please just change this to an h2 or a div. Using an h1 is terrible for SEO. Please make this permanent. NO MORE H1 AS LOGO
Hello, @ebizunivcode,
No need to worry about it. You can simply solve this issue by adding the below code in the PORTO >> Theme Options >> Skin >> Custom JS.
const siteTitle = document.querySelector('.logo'); // Get the site title element
siteTitle.outerHTML = '<h3 class="logo logo-transition">' + siteTitle.innerHTML + '</h3>'; // Replace the element with an h1 tag
Then save settings and check back to your site by clearing the browser cache.
Regards, P-THEMES.
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Can you please help me with something. How can I change the “Archive title” in Porto block builder from
tag to tag?
from h2 tag to h1 tag.
Hello, @gorecwp,
You can use the ”Porto Ultimate Heading” element to show the title, use Main Heading as a dynamic Title, and set the Tag as H1, please refer to these screenshots: https://postimg.cc/zyyHLH85 & https://postimg.cc/18B7zTmb
We hope this helps.
Regards, P-THEMES.
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Hi, the wp backend told me the wp-bakery has a new version (7.0) but the theme has version 6.13. When you will update this? Thanks!
Hello, @jmoterorey,
We will update it soon, but for the time being, we request you to please contact us via our support system so that we will share with you the very latest version of the plugin.
Regards, P-THEMES.
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Announcement for @everyone,
We are pleased to inform you that the recent issues encountered with our activation engine have been successfully addressed. Consequently, the previously reported WordPress Backend low-speed concern has been effectively resolved. Additionally, we have also rectified the license registration issue that you had encountered.
In light of these developments, we kindly request you to take the following steps to ensure a seamless experience:
Navigate to the "Porto" section within your Dashboard.
Proceed to "Unregister" the theme from this section.
Subsequently, please re-register the theme using the same purchase code.We believe that following these steps will yield positive results and resolve any persisting issues you may have encountered. We apologize sincerely for any inconvenience these matters may have caused you, and we greatly appreciate your patience throughout this process.
Your understanding and cooperation are highly valued. Should you require further assistance, clarification, or support, please do not hesitate to reach out to us. We are committed to providing you with prompt and effective solutions.
Thank you for entrusting us with your concerns, and we remain dedicated to ensuring your satisfaction.
Regards, P-THEMES.
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The Site Became too Slow after Update
Hello, @Champ123,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Same issue here. Backend is really slow. HTTP API response error for patcher and porto importer. Porto server times out after 10 seconds.
cURL error 28: Connection timeout after 10000 ms
Hello, @VDjGFX,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, in the package downloaded after purchase there’s no child theme, neither in the docs how to create one, should I simply make a standard child theme?
Hello, @xbrain,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created.
Regards, P-THEMES.
Please join our Discord Lesson
Same issue. The wordpress backend is very slow after the last update. I hope you will soon help with an update fixing this please
Hello, @alphastorekw,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
how long this issue will persist as it is badly affecting our website?
Hi, i need to reset my purchase codes, i have reset my website , same domain address and same hosting , can you please help me out. Thanks
Hello, @linesdotsbd,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
The Backend is really slow , the update button on the theme is not visible anymore.Everything works when you choose a different theme. I also updated woocommerce , all the plugins and the theme . There is something not right with the new version
Hello, @jpkazzi,
I extend my sincere apologies for any inconvenience you may have encountered due to the license and speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Actually, our dummy server which we used for the license activation engine and speed-related stuff has been affected by the service provider issue, and we are migrating our dummy server so that issue will never happen again, we hope for your understanding.
Once again, I apologize for any disruption this situation has caused, and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Same issue after update WP and plugins The wordpress backend is very slow after the last update. the patch server says that it is not available. I hope soon an update fixing this please
Hello, @ikeemoo,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
The wordpress backend is very slow after the last update. the patch server says that it is not available. I hope soon an update fixing this please
Hello, @amaldonados,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto,
Please provide details how can I make the porto buider feature: products (like a carrousell) selecting by ID. I have seen this feature is deprecated now. And now should be done with grid. Problem with grid is that I don’t want to show the description, just I need the thumnail and H1 of the product. Example: https://www.candleart.es/ In the middle of the page is showing (Best seller) (Más vendidos in spanish).
thanks,
This element was deprecated in 6.3.0. Please use Posts Grid Widget instead.
Hello, @Joaquim_,
Please navigate to Porto >> Template Builder >> Post Type and create the new Post Type from there: https://postimg.cc/7G6ygDRR and then only insert the Featured Image and Porto Heading element under it: https://postimg.cc/6yzLPXbc you can set the heading tag as h1 and source as dynamic, please refer to this screenshot: https://postimg.cc/CRzPH5Mk finally publish the POST TYPE and then use the Porto Post Grid element on any of your site page and choose that particular post type as Post Layout: https://postimg.cc/f3sdWqPy and also you can choose the Post Layout as slider: https://postimg.cc/v1G1wg16
We hope this explanation helps.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto can you make a small video? This procedure is quite complex for me. What I want is to place a carrousel of products by ID.
Thanks
Hello, @Joaquim_,
Sure no need to worry about it. I have recorded a video for you to understand better here is the video link: https://www.veed.io/view/fcac9bcf-ad90-4c66-9f1f-ae49d8895cb9?panel=share
Remember: I have set the widget settings to show you products as a carousel. You can set the products in the widget settings as per your need.
I hope I make it clear enough to understand.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, Can you tell me what I did wrong? it is not appearing the carroussel products.
https://www.candleart.es/1_.JPG https://www.candleart.es/2_.JPG https://www.candleart.es/3_.JPG(we can’t open a support ticket for the moment for company policy, is temporary)
thanks,
the carroussel you see is using the deprecated function. Using the new function does not show the products (in my web candleartesoteric.com) and in my other webside is showing products but different from the ID defined).
thanks,
can you suggest how to solve it? and using the deprecated function there is any problem?
Hello, @Joaquim_,
Have you used Porto Posts Grid element? it is not depreciated, please try with it again, else if you are not able to generate the ticket then please contact with me via email aizazawan55@yahoo.com so that I will check it for you on your site and help you out.
Regards, P-THEMES.
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yes Im using the Porto post grid, I mean if there is any problem if I use the old Porto – products to show the carrousel.
thanks
Hello, @Joaquim_,
Yes, we suggest you to please do not use the deprecated elements as that might create an issue or discontinue in the future…
Regards, P-THEMES.
Please join our Discord Lesson
Hi, in the video you send me. At the top of all the grid post when say: Post layout. There is no needed to fill nothing? Also the products IDs have to be separated by an space or not?
thanks,
Hello, @Joaquim_,
Post Layout: It is the Custom Layout if you want to create on your own, You can create the Custom Layout using provided elements under Porto >> Template Builder >> Post Type Builder and then you can choose that layout from this option of the Porto Posts Grid element.
Where do you want to choose the Product ID? Please share the screenshot for clarification.
Regards, P-THEMES.
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Unable to activate the theme
cURL error 28: Connection timeout after 10001 ms
ps help
https://prnt.sc/XnR-RUt5x7yk https://prnt.sc/Uy1Eq-EHNbUlHello, @punithkolli,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
As others are reporting, my site speed has gone down to a trickle and it does not load properly. I don’t know what is doing this but for example slider revolution used on one of your templates isn’t loading at all.
Please suggest.
I apologize. Its not slider revolution. Its the backend that is slow to a trickle.
Hello, @lalalua,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
Hi since a few hours ago today “porto functionality” plugin is slowing down the website and admin, it can take 1-2 minutes to load anything in admin, is there any issues currently?
Hello, @coheed1984,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @coheed1984,
I extend my sincere apologies for any inconvenience you may have encountered due to the speed-related issue you recently reported. Your concern has been duly noted and is of utmost importance to us.
I want to assure you that our dedicated development team is actively engaged in a comprehensive and thorough analysis of the matter at hand. Their commitment to resolving this issue is unwavering, and I am confident that their efforts will yield positive results.
Your patience during this investigative phase is greatly appreciated. We understand the impact such matters can have on your experience, and your understanding is a testament to your professionalism.
Rest assured, as soon as a resolution is identified, I will promptly communicate the details to you. Our aim is to provide you with a solution that not only rectifies the current issue but also enhances your overall experience.
Once again, I apologize for any disruption this situation has caused and thank you for entrusting us with its resolution. Should you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
since yesterday all the backends of our sites are very slow and are having time outs. If we deactivate the porto functionality plugin then the speed is normal. Is there an issue occurring that you are aware of?
Hello, @nmwoods_1,
Thanks for your contact, I can see you already opened the new support ticket #26980 for the similar issue, and we have replied to it, please check back our reply there and then reply back to it accordingly.
Regards, P-THEMES.
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Hello,
For some reason filter by price wont show in widget, I tried multiple templates seems to be an error on all of them. Any soulution?
Hello, @adrialeaderhr,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/
Regards, P-THEMES.
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Hello, did the following but still not showing for some reason.
I solve it on another solution, force running Scheduled Actions
Hello, @adrialeaderhr,
Sound’s Good!!
Its possible to reach you via discord? Link from above not working…
Hello, @adrialeaderhr,
Which link you are talking about?
Regards, P-THEMES.
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For some reason, demo I uploaded is broken, it was not broken until I changed primary color, I tried tor reset settings but its not updated. I deleted my cache, tried with other device but same issue
Hello, @adrialeaderhr,
Ok then please contact us via our support system here: http://portotheme.com/support with your site WP Admin URL and Credentials so that our support experts will look into it for you and help you out in resolving your issue.
Regards, P-THEMES.
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Hi team,I have just bought the porto theme but after installing the child porto my style is showing in malfunction way. could you guide me how to solve this issue.
Hello, @dhayyanmails,
I have just checked your site and it is working properly at my end, please refer to this screenshot: https://postimg.cc/xkfXRDQL it must be the cache issue at your end nothing else, please try to clear the cache and check back again.
Regards, P-THEMES.
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Hi! Is there a way to hide all the Icon Boxes in my account page? I have made a custom my account icon boxes so i would like to remove the ‘Standard’ ones. https://ibb.co/YRcmh5H site is jettools.fi
Hello, @Jettools,
As you know the my account page is coming from the WooCommerce and our theme does not have any influence on it. So you can try to remove those sections using the Custom CSS easily.
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.woocommerce-account .woocommerce-MyAccount-content .box-with-icon {
display: none !important;
}
Regards, P-THEMES.
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Thanks! Another question: I added a plugin called Login/Signup Popup ( Inline Form + Woocommerce) and i would like to change the color of the Login/logout link showing on top menu to white. Im using porto info box to display the login/logout link and i changed the text color to white but its not changing the color of the link. Do you have a solution for this?
Hello, @Jettools,
Could you please share the URL of the page having that Login/Signup link and also please share the screenshot as well, so that I will check and assist you accordingly?
Regards, P-THEMES.
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URL is jettools.fi and here is screenshot: https://ibb.co/kxqF9wM
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
header#header .porto-block .porto-sicon-body .porto-sicon-description a.xoo-el-action-sc {
color: #fff !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
