6689 comments found.
Hi, why is there an archive.css in the woocommerce folder that is overriding my child-themes custom css and how can this be rectified?
Hello, Donaceli,
Thank you for contacting us and for using XStore.
Do you mean xstore/css/modules/woocommerce/archive.css? The situation you described can be caused when certain elements that need this style are loaded, and then it is connected below and applied with priority.
To avoid this, we recommend creating a more structured hierarchy in your styles. For instance, instead of using .content-product, use body .content-product This will ensure that your custom CSS code takes priority in all cases.
We hope this information is helpful.
Kind Regards,
8theme team
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Hello, My theme is activated on my previous domain which i dont use anymore and i haved asked you to deactivate my theme and i got mail of that but it still shows actived on my old domain/website.
nevermind that glicth has gone
Hello, Teemelon25,
If you encounter any further issues, please don’t hesitate to let us know.
Kind Regards,
The 8Theme Team
Hello, There is one thing i need help in i want to use xstore and when am trying to import pre made site its showing use advance reset plugin but i can,t erase my data. Beacuse my woocomere website is fully functional and is inigrate with our supplier.
Hello, Teemelon25,
Thank you for getting in touch with us.
In this case, there is no need to import full demo content, you can activate XStore, and then import particular pages or sections.
– XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.
– If you are using WPBakery Page Builder – https://youtu.be/wkIKN2IyEZI
We hope this information is helpful.
Kind Regards,
8theme team
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Hello, In your elementor URL it is showing your picture is removed.
Hello, Teemelon25,
We appreciate your prompt response.
Here is a new screenshot of XStore Studio button – https://prnt.sc/HnkQHvSRa3Kv In this video, you can see how Footer content can be imported using Studio – https://youtu.be/dedHEO443nE?feature=shared&t=197
We hope this information is helpful.
Kind Regards,
8theme team
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i cant translate the pages
Hello, Shihabhajbe,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please read our documentation first – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
Kind Regards,
8theme team
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Why is the child-theme name showing up in my snippet? Example: www.shopname.com > home-minimal-fashion02
Nevermind, I fixed it
I appreciate that you’ve created videos at xstore to help us learn how to use the theme…but you run through the steps so fast I can’t even see where and what was clicked to get to the next step. Why are you making your step-by-step instructions move as fast as possible? It’s all good that YOU know how to use the steps, but what about us that don’t ?
Hello, Cindysays,
Thank you for contacting us and for using XStore.
You can change the video speed using Youtube settings. Make it slower if you need – https://prnt.sc/MAWGOS9ptGke
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thank you
Hello, Cindysays,
You’re welcome!
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8theme team
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hello,
is there any demo for this theme I can try in localhost before I purchase this theme?
Regards,
Hello, Rafiktech,
Thank you for your interest in our theme!
We regret to inform you that we do not offer such a demo. However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
We hope this information is helpful.
Kind Regards,
8theme team
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thank you for your reply,
What is the date for the end of the summer sale?
The summer sale will end in the next couple of hours, so be sure to hurry up and make the most of it!
how to remove this sidebar discount code line ? see screenshot https://ibb.co/5MC0zWZ
Hello, Nadeemnaeem786,
Thank you for contacting us and for using XStore.
Theme Options > Header builder > Cart > Mini-Cart Promo Message > edit content of Text tab.
We hope this information is helpful.
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8theme team
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Hello,
I know this theme has a single product page builder… is there a way to edit the default product page?
Hello, Kharimtomlinson,
Thank you for choosing XStore as your WooCommerce WordPress theme.
You can edit the default product page via Theme Options > WooCommerce.
Please submit a topic on our support forum to get further assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
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Hello, is it possible to have the checkout page in one page ? To increase the convertion.
Hello, Alex91lps,
Thank you for contacting us and for using XStore.
WooCommerce does not have such an option by default but you can implement it using additional plugins like WooCommerce One Page Checkout or similar.
Also, please check our Cart/Checkout Layouts in Theme Options > WooCommerce.
We trust that the information provided will be of significant assistance to you.
Kind Regards,
8theme team
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Hello! I’m trying to create a sizing guide for my store using static blocks. However, I have a problem: I created a static block with others inside, in order to make several tabs (TOPS, BOTTOMS ETC). However, when I turn on the static block, it appears unformatted. How can I solve?
Thank you and good work!
https://prnt.sc/ojdQqR3qPABy https://prnt.sc/CGTOj4GCItjF https://prnt.sc/fp057IlQ6JsXHello, Luisfilipebispo,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
The comments section, as a rule, is used as the area for the pre-sale questions. Looking forward to your topic on the forum!
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8theme team
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Hi Team, Updated the theme and the home page has gone kinda wacky. Is there a way to reinstall only the home page from organic01 ?
Hello, C64___,
Thank you for contacting us and for using XStore.
We respectfully request that you submit a support request through our support forum, as this will be a more efficient method of providing assistance to you. Please follow this link to access the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If you are utilizing WPBakery, we recommend watching this instructional video: https://youtu.be/wkIKN2IyEZI . For those using Elementor, sections of demo pages can be imported via XStore Studio: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
We advise against using WPBakery and Elementor simultaneously for editing the same content, as this may result in conflicts between the page builders and subsequently cause issues.
We hope this information is helpful.
Kind Regards,
8theme team
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I have purchased the theme I have activate theme with the license key here is the link arsportax.com, now I have unregistered theme It is successfully unlink the license with this website arsportax.com. now I am trying to activate to this website dynafit.pk and It is showing me this error Live Website 1/1: arsportax.com, Staging Website 0/2: Kindly guide me how can I fix it.
Hello, immersivesoul,
Our 8theme dashboard, accessible at https://www.8theme.com/account/, offers a user-friendly solution. You can easily deactivate your website using the tools provided in the 8theme dashboard. This ensures a smooth and hassle-free deactivation process even when direct access to your website is not available.
If you encounter any further issues or have questions, please feel free to reach out to our team. We’re here to assist you and ensure that your experience with the XStore theme remains convenient and efficient.
Kind Regards,
The 8Theme Team
Hello friends, good afternoon, morning, look, I was configuring and updating the latest version, everything was fine, but at the time of enabling Sales Booster. in Quantity Discounts: I got an error (Error while switching) and the page stopped working throwing error 503 I try to deactivate Sales Booster but it won’t let me, please help
Hello, Sarwintouch,
Thank you for contacting us and for using XStore.
1/ Please contact us via contact form on this page – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access, so we can take a closer look.
2/ 503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side also.
Thank you for your cooperation and we look forward to hearing from you soon by email.
Kind Regards,
8theme team
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I don’t understand how the server problem is going to be if the site lets you enter the administrator panel and the issue is that I can’t deactivate anything in the Sales Booster mode
Hello,
Sorry for the inconvenience. However, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
Furthermore, kindly share your website’s WP Admin URL and login credentials securely with us through the private content area in the Support topic: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -This will enable us to investigate the matter more thoroughly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation.
Best Regards,
8Theme’s Team
hi I just buy this theme couple hours ago and try to upload and use it but it seem like your theme must be missing some part of code or content that I can not upload and use it said like this” The package could not be installed. The theme is missing the style.css stylesheet.” I already delete from host and re download but still not work
Hello, Duyn30,
Thank you for getting in touch with us.
You are trying to install the wrong archive (full package instead WP theme only). Read the post and follow the instructions https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Also, watch video tutorials https://www.youtube.com/c/8theme/videos
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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thank you for the guide so I wonder why the full package I upload on theme does not work and I have to use other one pls
Hello, Duyn30,
You’re welcome!
It is because the full package was not created for uploading via WP Dashboard, it contains different files – https://xstore.helpscoutdocs.com/article/4-theme-package Only the “installable archive” should be uploaded to install the theme, as mentioned in our documentation – https://xstore.helpscoutdocs.com/article/12-theme-installation
We trust that the information provided will be of significant assistance to you.
Kind Regards,
8theme team
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thank you so much for the guide !love
Hello, Duyn30,
You’re welcome!
Have a nice day!
Kind Regards,
8theme team
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Hi, do you have a Shopify version of X-Store? Thanks, AHS
Hello, Amir777,
Thank you for getting in touch with us.
We regret to inform you that we do not currently offer a Shopify version of our product.
Kind Regards,
8theme team
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hi, how to reset license code ?
Hello, Magtacsoft,
Thank you for contacting us and for using XStore.
Please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We trust that the information provided will be of significant assistance to you.
Kind Regards,
8theme team
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Welcome! We bought the theme and there is an unpleasant phenomenon: if I click on it a couple of times in the “grid and list view”, the listing page crashes. What is this for? Please answer, it would be important to improve!
Hello, Adnetmediahun,
Thank you for contacting us and for using XStore.
We’ve checked and we do not see this problem on our test site.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Register an account on our site using your purchase code, after that, you will be able to post questions and problems there.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, does the theme have a manager to add products in e-commerce?
Hello, Ap1506999,
Thank you for your interest in XStore!
Our theme is fully compatible with WooCommerce, so adding and managing products come from WC plugin – https://woocommerce.com/document/managing-products/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
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Is the site multi-currency?
Hello,
Thank you for your comment.
If you are interested in creating a multi-currency site, you have the option to utilize either the WooCommerce WPML or the WooCommerce Currency Switcher. Please note that the WPML plugin is a prerequisite for the former option.
However, it is important to mention that these plugins are not included in our theme package.
Should you have any further inquiries, please do not hesitate to contact us.
Best Regards,
8Theme’s Team
An affiliate company I’d like to work with is asking me to paste javascript code in the footer php. I tried it as instructed by them, and it broke the theme. I’ve activated a backup. What is a good way to place affiliate code on my Minimal Fashion2 theme or child theme and where?
Hello, Cindysays,
Thank you for contacting us and for using XStore.
You may use Insert Headers and Footers plugin to add the code.
We hope this information is helpful.
Kind Regards,
8theme team
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Hi there is an issue in the infinite scroll , when ever we scroll down one row of products loaded is repeated, so there are showing double products , this issue is coing after the theme update
Hello, Sanit1292,
Thank you for contacting us and for using XStore.
Please try to disable WooCommerce Infinite Scroll and Ajax Pagination plugin and select “infinite scroll” in Theme Options > WooCommerce > Shop > Shop page layout > Pagination type. Or select Pagination type > “Default” via Theme Options and use the plugin.
We hope this information is helpful.
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8theme team
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