21569 comments found.
Hi, there are issue with Carousel the 7 Elementor modules. No matter what I try the carousel isn’t working. I select multiples slides but on front end it shows always one.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I am building a new website from scratch. All of a sudden, I have a problem that if I make a new page, it loses all the styling. I can, however, make a duplicate page and it looks fine.
I have 2 licenses for this theme. Do I need to renew support for the second license or can I get support for both under my current support period?
I decided to submit a support ticket and we can address everything there.
Hi! Thank you for submitting the ticket!
Hi, the web agency that built my website in 2018 used the7 theme but they didn’t give me the license nor access to the theme forest personal area. Now I have to update theme and plugins and I want to buy a new license. After I buy it, will I just need to enter the new license key and will I be able to update the theme without losing anything on my site? Or do I have to deregister the old license first? Thank you in advance
Hi! Yes, you simply need to de-register the code – fig.1 https://guide.the7.io/elementor/user-guide/the7-dashboard/the7/ And then add your own code there.
Thank you for the reply. But I do not have The7 Dashboard in the left menu. I have a child theme activate. Ho I can do?
Hi! Could you please submit a ticket at https://support.dream-theme.com/ and provide wp-admin credentials there. You can submit a ticket under the “Pre-Purchase” category – it doesn’t require the purchase code. We will check what’s going on there.
Ok perfect, I submitted the ticket. Thank you
Thanks!
Hello, I wanna renew and have question.
Can I move product image below product title like this? https://gyazo.com/c0800a4898c7eee49734b528d58e254b
Hello! Yes, it’s possible to place the title above product image.
Where can i change the logo if i used a demo import? I cant change the demo logo to my logo
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-change-the-logo/
Hi, when trying to edit a heading from the Elementor Theme Editor for the header, I click on the area to edit but it shows a loading circle on the right editing area which does not stop. Not allowing any editing.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hola, mi cabecera y el footer no me aparecen, Acabo de activar mi licencia …..
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
My support has expired. The last update wiped out the header info. Client had a microwidget to the left of the menu. She contacted me to fix. She created a menu (Header Microwidget 2) I assume this is part of it but I don’t know how to get this menu inserted to the left of the main menu items. There would be two menu items on the navigation bar. Can you please help me?
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/ 
Could you please refer to fig. 2.3 here https://guide.the7.io/wpb/user-guide/general-guidelines/menus/
You are the best ever! Your support is beyond amazing. Thank you for helping me.
Thank you so much for your kind words
Hi Can i use the Booknetic booking plugin instead of Events Calendar
Hello! Unfortunately we have no dedicated testing data regarding this plugin, neither we have ever met it on buyers’ websites.
I am currently setting up my WP site on a old domain and would like to purchase your theme. How does it work if I purchase and then change the domain name that this theme would be associated with? Thanks
Hello!
Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ Also, if you change the domain only once, it won’t be a problem. But please keep in mind that the website (its content) should remain the same. It is not allowed to register two independent different sites with one purchase code.
hello, I have installed the demo and I have a big yellow round. how to remove it ? my website : www.parisouestaudit.com
Hello! Not sure I see any yellow rounds. Could you please make a screenshot and submit a ticket at https://support.dream-theme.com/
After Recent Update, Menu aren’t getting visible on new posts. what is the solution of it?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Install The7 Themes – Success. Install Pre-made Websites (Elementor Corporate) – Success. Error = all Menus disappear
Please advice
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Post ticket, wait for respond
Thanks!
Hi, when is the latest version released from here. The latest version that appears is: v.11.8.1 (Aug 11, 2023) Downloadable version: v.11.7.3 (July 5, 2023)
What is the problem, why can’t I download the new version?
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Hello, Anyone can help please. For some reson the menu won’t show on tablet and mobile using Elementor
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi,
Will you be integrating an AI image and text generator into the theme builder in the near future?
David
Hi!
It’s already integrated into Elementor https://imgsh.net/a/X6JDjlh.png
Hi,
Thank you for your reply. Any news about it being integrated into WPBakery? Nothing on the WPBakery web site about AI integration, but perhaps as a developer, you may know more about it.
Regards,
David
Hello David!
I am afraid we don’t have such info. You can try writing them in the comments section on CodeCanyon.
Hi,
So, I contacted WPBakery about AI integration and was told that they “have plans” for it and that it is in the “early stages.” A less than inspiring response.
One of the other themes I use has chatGPT as a theme option available through an OpenAI account API key. Do you plan to add a similar option to your theme?
Thanks.
David
Hi David!
Thank you for the update! Since AI is integrated only in Elementor page builder for now, their API key interface looks completely enough at the moment.
Hi,
Thank you for your reply.
It is enough for Elementor, but what about WPBakery? What options are there for using AI in it?
David
Hello David! As you see, WPBakery developers say its integration is in the early stage. We cannot integrate it with the theme, if it’s not ready yet.
Hi,
As I wrote a above, it seems that other themes using WPBakery have added an AI option. For example, see a screenshot of the options in this theme (I’ve blurred the theme name), at https://ibb.co/fFT74sB
Thanks,
David
Hello David! Thanks, but could you please explain how the AI is supposed to be used within Theme Options?
Hello, we are unable to activate my product I need to use on only one site that is www.cascaeconnect.com. Please help
Hello! I am sorry, but your Item Purchase Code was used on 6 different domains 14 times. This is against the license rules.
all those domains are closed therefore we can only use it for one, due to some issue on server only purpose was to keep the same content up and running. you may check the domains.
will you pls activate for just one site. it is not working for the site for which I had purchased.
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Hi, i would like to know if it is shopify compatible. thanks
Hello! I am afraid it is not compatible with Shopify.
Hi, I have loaded the demo content but the menu is not showing ?
https://ibb.co/SvJKbygHi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi! I really like your prebuilt site Logistics. Is it possible to have the button “request for quote” to be visible in the mobile version, instead of the search icon?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Thanks! But I only get this message; Unfortunately, we cannot validate you purchase code right now, please try in 5 minutes
Could you please try again. And, if you still experience any problems, send me your Item Purchase Code through Private Messages. Thanks!
Still the same problem. How do I contact you through Private Messages?
Please refer to https://themeforest.net/user/dt-support – there is a contact form on the right.
