21600 comments found.
Hello, I just purchased the theme and installed it in my WordPress. But, I don’t have the plugins folder in my downloads and they’re not installed on my word press! Does the7 theme have bundled plugins with it or not?
Thank you
Hello,
You need to register the theme with your purchase code in WP-admin > The7 > My The7. After that you will be able to install bundled plugins via WP-admin > The7 > Plugins.
If you have any further questions, please get in touch with our support at https://support.dream-theme.com
URGENT!!!
Hello ,
when i installed this theme i have received the following message from the server WP Toolkit : WordPress The7 — Website and eCommerce Builder for WordPress theme <= 11.7.3 - Cross-Site Request Forgery (CSRF)Hello,
The current version of the theme is v.11.8.1, and the issue you mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website 
hahahhaah okey noted , but this is the latest release i have , i will re-download the files and recheck … thnx alot
Is it possible to change theme from Creative Light to Creative Dark without rebuilding?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Please I do not find how to change the footer and header, i am using elementor, I do not have experience with Bakery
Hello! Please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
Important! This demo requires Elementor Pro or its free alternative, PRO Elements plugin. We cannot install them automatically. Please install one of these plugins to proceed with the demo installation.
I can’t make upload Theme Options
Hello! Yes, you need to install Elementor Pro or its free alternative – Pro Elements. Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Hi, is it possible to filter the portfolio by tags? (WPBakery)
Hello! I am afraid it can be done in Elementor only.
Hi all,
I like your theme, before purchasing I would like to ask a couple of questions if I may
Since I consider some plugins necessary, I’m interested in their compatibility or a suggestion for an alternative plugin, because I couldn’t find it in the comments.
I’m interested in the compatibility of these plugins: All In One WP Security (or a recommendation for a security plugin), WPForms Lite (or which contact form plugins do you recommend other than contact form 7), W3 Total Cache I saw that you have a support guide, so I assume it’s compatible , or if not then which cache plugin is the “safest”, and finally which backup plugin do you recommend.
I also have a question about the plugins that come with the theme, do I have to install them all? Let’s say if I use Elementor and I don’t need WPBakery Page Build, can I leave it inactive?
And the last question about Elemtor Pro or PRO Elements plugin, do I need one of those two only if I’m going to use a demo? Can I freely use Elementor Free and build a website from scratch, without installing one of these two plugins? Thank you in advance.
Hi!
The7 is not officially tested with WPForms, but I just have checked it for you, and it looks absolutely fine https://imgsh.net/a/drxWc8P.png I also should say that Elementor “Forms” widget is very flexible, so you may not need installing third-party plugins.
Yes, it is compatible with “All In One WP Security” and we recommend it.
Yes, it is compatible with W3TC, but we recommend FVM plugin, because it has special integration with The7 https://support.dream-theme.com/?s=fvm&post_type=knowledgebase
No-no, you should not install all bundled plugins – only the ones you need. The less plugins you use, the faster the website works.
Yes, our demos require Pro Elements (or Elementor Pro). But if you build your own website from scratch, and basic Elementor widgets + The7 widgets are enough for you, then sure – you can avoid these Elementor Pro extensions.
Hope you will enjoy The7 
Thank you for your reply. If it is enough for the cache use only the FVM plugin even better. Please, just one more answer for the backup plugin, is there a compatible backup plugin, like UpdraftPlus?
Hi! As an option, you may also want to apply free Cloudflare CDN (just keep its Rocket Loader feature inactive).
Sorry, I have missed the question about the backup plugins! Yes, I always use UpdraftPlus on my personal The7 websites
Thanks for quick response.
Nema na čemu!
Hi,
I like the theme and plan to use it in the long run
I’m just interested in some information before buying.
I don’t know if I’m in the right place since I’m just planning to buy a theme.
Please let me know how support works when I have multiple purchases, do I have to link all the codes to my profile (Purchases codes: Manage) or is one enough? When a new ticket is opened, what code do I have to enter, is it the one related to the website I have a query about? Or do I get one code for support?
What if I have an inquiry for a website for which I no longer have support, can I use a code from another purchase?
Thank you.
Hello! When posting a ticket, you need to submit a purchase code which is related to the website you are going to ask about. Also, there’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/ Hope you will enjoy the theme
Hi, thank you for reponse. If I understood correctly, after 6 months I don’t need to extend the support if I want to ask you a question via https://support.dream-theme.com/, but it is enough to just insert the purchase code when I pick up the ticket even though more than 6 months have passed since that purchase?
Hello! Well, of course, we always appreciate buyers who extend the support period But in general, your valid purchase code is totally enough to submit a ticket. The extended period is not obligatory.
Amazing, thank you very much.
Always welcome!
Hi There, Do you have any plan to add ChatGPT to the theme?
Hello! It is already integrated into Elementor.
I just purchased and cannot get the header and footer to show up on pages where I use WP Bakery. It’s weird because I use this theme on other websites with WP Bakery. Would appreciate help. Thanks!
Hello! Maybe you have chosen “Blank” page layout when building a page https://kb.wpbakery.com/docs/learning-more/blank-page-wizard/ If this is not the case, please submit a ticket at https://support.dream-theme.com/
I purchased 2 times & use https://the7.io/expedition/. On the right side like Aug – 29 Aug 2021. How can I remove it or allow me to make changes? Thanks
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, there are issue with Carousel the 7 Elementor modules. No matter what I try the carousel isn’t working. I select multiples slides but on front end it shows always one.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I am building a new website from scratch. All of a sudden, I have a problem that if I make a new page, it loses all the styling. I can, however, make a duplicate page and it looks fine.
I have 2 licenses for this theme. Do I need to renew support for the second license or can I get support for both under my current support period?
I decided to submit a support ticket and we can address everything there.
Hi! Thank you for submitting the ticket!
Hi, the web agency that built my website in 2018 used the7 theme but they didn’t give me the license nor access to the theme forest personal area. Now I have to update theme and plugins and I want to buy a new license. After I buy it, will I just need to enter the new license key and will I be able to update the theme without losing anything on my site? Or do I have to deregister the old license first? Thank you in advance
Hi! Yes, you simply need to de-register the code – fig.1 https://guide.the7.io/elementor/user-guide/the7-dashboard/the7/ And then add your own code there.
Thank you for the reply. But I do not have The7 Dashboard in the left menu. I have a child theme activate. Ho I can do?
Hi! Could you please submit a ticket at https://support.dream-theme.com/ and provide wp-admin credentials there. You can submit a ticket under the “Pre-Purchase” category – it doesn’t require the purchase code. We will check what’s going on there.
Ok perfect, I submitted the ticket. Thank you
Thanks!
Hello, I wanna renew and have question.
Can I move product image below product title like this? https://gyazo.com/c0800a4898c7eee49734b528d58e254b
Hello! Yes, it’s possible to place the title above product image.
Where can i change the logo if i used a demo import? I cant change the demo logo to my logo
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-change-the-logo/
Hi, when trying to edit a heading from the Elementor Theme Editor for the header, I click on the area to edit but it shows a loading circle on the right editing area which does not stop. Not allowing any editing.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hola, mi cabecera y el footer no me aparecen, Acabo de activar mi licencia …..
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
My support has expired. The last update wiped out the header info. Client had a microwidget to the left of the menu. She contacted me to fix. She created a menu (Header Microwidget 2) I assume this is part of it but I don’t know how to get this menu inserted to the left of the main menu items. There would be two menu items on the navigation bar. Can you please help me?
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Could you please refer to fig. 2.3 here https://guide.the7.io/wpb/user-guide/general-guidelines/menus/
You are the best ever! Your support is beyond amazing. Thank you for helping me.
Thank you so much for your kind words
Hi Can i use the Booknetic booking plugin instead of Events Calendar
Hello! Unfortunately we have no dedicated testing data regarding this plugin, neither we have ever met it on buyers’ websites.
