7213 comments found.
I deregister a licence to a website that was nv2agroup.com on the panel as I dont need it anymore, was ging to use it on another site that I was building but it says
This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please.
Any help or if you can activate it to https://draluciahernandez.com/
plz thanks rozuja
Hi, at the moment you run two live websites with two separate licenses, so everything should be correct. Did you use TheGem license manager for deregistering? Kindly share your purchase code via our contact form at https://themeforest.net/user/codexthemes so we can check your current setup, thank you.
Hi, I recently updated the theme and I have some issues with the mobile version of Carousel, can you please help? I bought the theme but I no longer have support
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and share your URL and your purchase code.
I no longer have support so I’m sending it here. I’ve seen that there are more people with the same problem so it’s a defect in the update itself. Can you help please?
Hi, as previously asked, kindly contact us via the contact form here https://themeforest.net/user/codexthemes (you don’t need to have support for this) and provide your purchase code so we can verify your purchase, thank you.
Can we used this theme for multiple website?
Hi, kindly check the license terms https://themeforest.net/licenses/terms/regular . We have also sent you an email.
Hi! WPBakery Builder plugin will no longer update – it was purchased as part of the theme. Can you please advise how we update this plugin on website https://freshbydesign.com.au/
Thank you Melanie
Hi Melanie, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hello dear,
when i’m putting the website contact email address as an icon with elementor it is displaying [email protected].Please can you tell me what is the issue and how can i fix that?
Thank you
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code.
Presale Question :
In the “Typography” Elements you show some very nice color Dropcaps. Are they accessible only through the WPBakery page builder or also with the Elementor option ? Many thanks in advance.
Hi, thank you for your request. We can confirm, that dropcaps are available both in WPBakery and Elementor versions.
Many many thanks ! I love that theme and I’m going too purchase it.
You are very welcome!
Hi, probably you are using the wrong username. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check
Hi Team,
Do you have any corporate licenses where we could use a single theme on multiple websites?
Thank you
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes , thank you.
fixed the menu at the top of the page and made it transparent. As you scroll down the page, the logo gets smaller and the menu bar stays wide. How to make the menu bar thinner (narrower) when scrolling down the page.
Hi, replied on your email request, kindly check
Hi there
When I insert a single post from the gem blocks, it doesnt insert all the content?
It just gives these white blocks with “Post meta” What am i doing wrong? I use the gem blocks often, and when inserted it give all the content of the chosen block.
But with single posts it doesnt?
Hi, single post template gets most of the content dynamically from the respective post where it has been applied. Kindly check this article: https://docs.codex-themes.com/article/216-single-post-specific-elements In case some of the elements are not being displayed in your editor in TheGem templates builder make sure the respective content exists (like category or author for meta). You can also switch between different posts to check the template preview in editor https://docs.codex-themes.com/article/663-how-to-preview-the-template-on-specific-post . We recommend to check this chapters in documentation https://docs.codex-themes.com/category/186-single-post-builder and check the video tutorial https://docs.codex-themes.com/article/662-single-post-templates-for-custom-post-types . In case of any further questions please drop us a line via our contact form at https://themeforest.net/user/codexthemes
Ok so its not possible then to use the single post template from scratch without creating a custom post?
I like the layout of the single post templates but i just want to insert it and change elements
Hi, sure you can. Did you check the articles in our documentation https://docs.codex-themes.com/category/186-single-post-builder ? We have described in details how to create and how to use single post templates, here you will find all the infos. If this will still be not clear, kindly contact us via our contact form at https://themeforest.net/user/codexthemes
I see in the TheGem Theme Options config where I can enable/disable specific post types from the search query, but what about adding custom post types to be included in the search? I’ve created a few custom post types that I need searchable by the built in search query. Thanks!
Hi, it should be enabled by default. Kindly check in the settings of your custom post type if this is set exclude_from_search = true – this could be the reason. In case of any further questions please drop us a line via our contact form at https://themeforest.net/user/codexthemes
Perfect, thank you. It was the AJAX search that wasn’t pulling from all post types. I realized after I hit enter in the search, it then took me to the single search results page where everything was enabled by default like you said. But it appears the AJAX search only search those that are enabled in the theme settings. I just disabled the AJAX search for now but if there is a filter/hook to enable all post types in AJAX search going forward that might be good to know. Appreciate the reply!
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Each subsequent update makes my site worse! Why are you adding new features? You should focus on adaptability first! After the update, on my site https://globax.media some indents appeared on the right, which do not allow placement in 3 columns, for example, in a blog: https://globax.media/our-blog do you see an empty space there on the right? And the posts go in 2 columns! Also, I can’t use the footer widget template – it just doesn’t show up! Although everything is correct in the settings. Maybe in the next update you will just fix these errors? Why make more features if what is there works BAD TERRIBLE
Hi, We want to assure you that each update undergoes thorough testing before release. We don’t put out any updates without first conducting pre-release checks across all possible configurations. Are you certain that the issue you’re experiencing is linked to the update? Have you updated both the theme and the theme elements plugin? Could you please provide us with your purchase code? You can share it through our contact form at https://themeforest.net/user/codexthemes. This will help us review your configuration and investigate the matter. Thank you.
Your link is not working. Please send contact emails. If you need proof that the layout is crooked, here is a link to a screenshot: https://drive.google.com/file/d/1ZiSTJCM5g-ee9Ih2VDJFkx0nyChzUpU7/view?usp=drive_link Instead of displaying three columns, we get 2 columns and an empty space on the right. This issue affected the footer widgets – so I had to redo the custom footer! Note that apart from updating the site, no work has been done. Therefore, your statement that the update has been thoroughly tested is incorrect. It led to unplanned work. Also, we still can’t fix the problem with the display on the blog page, most importantly … yes, in general, wherever there is your widget with the display of posts.
Hi, please use this link https://themeforest.net/user/codexthemes (without a point at the end, it has been automatically added to the url).
Resolved via email (cache issue)
Do you have a demo with before and after image like this: https://theplusaddons.com/widgets/before-after/
Hi, there is no such specific demo within the preview website. However, kindly contact us via our contact form at https://themeforest.net/user/codexthemes so we can discuss your requirements. Thank you.
Hi, how to update revolution slider? It has a vulnerability!
Hi, which version do you currently have? This has been fixed in 6.6.13, in TheGem you can update to 6.6.14 as described here https://docs.codex-themes.com/article/308-updating-plugins
Hi, is version 5.9.0 of TheGem compatible with Wordpress 6.3?
Hi, yes, is compatible.
Hi,
We are using Creative Light slider but the animation stopped working after recent updates. will you please check and let me know why the animaiton is not working like the one on your website . effected domain. eziline.com https://codex-themes.com/thegem/home/splash-creative-light-02/
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your url and your purchase code
Hello,
I noticed that after some updates some plugins of the theme itself stopped working. In “Portfolio” I cannot use images of the “thumb” type available in the configuration and it works only with “full” images and the theme’s carousel type Gallery is also not working in grid or carousel mode. Is there an update that could have caused this problem? www.gabrielvenancio.me
Grateful,
Hi, no, no known issues of this nature have been reported. Kindly share your purchase code via our contact form at themeforest.net/user/codexthemes so we can check.
Unfortunately the support here has expired, so I can’t open the ticket
As said, you can always use our contact form at themeforest.net/user/codexthemes to contact us.
Hi there, I need to activate my license in order to update some plugins of my website but, my purchase code seems to be already active, but on my license manager i can not see any activation. What can i do for activate the site in order to upgrade the plugins? I could not open a ticket because the license expired on 2020. Thanks
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes
I need to update my theme and plugins, I removed the license to put it back and it tells me that there are problems with the server
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes
Hello. For the development process, I can install a theme at dev.oursite.com ? And after the end of development, move the site to the main domain oursite.com no license issues?
Hi, yes, absolutely correct, we confirm.
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