8326 comments found.
Can’t use support because no purchase code for support!
I just paid for it for extended support
I can see that you created a ticket and we just replied 
Kind regards,
Ylli P.
If I use the Bookstore child theme. How I can do modification in the theme files, so I still can update it? Can I use a 2nd child theme?
Hi there,
Custom PHP codes can be added to the functions.php file and won’t be vanished when updating the theme as only the main theme will be updated, while the child theme remains untouched, so you can keep modifying the Bookstore child theme and there is no need to worry that you will loose the customizations.
Kind Regards,
Art from Laborator
Hi martin_basel,
For the moment this option is not possible but this is on our to-do list.
Have a nice day!
Kind regards,
Ylli P.
Hi laborator team, we use a kalium theme on the domain studio13crad.de which will be migrated to another domain em-interior.com. Is it possible to transfer the licence to the new domain? thanks in advance, Torsten think@utoup.de
Hi Evi_Rupprecht_13,
We understand that you want to reset your license so you can use Kalium in other domains. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it 4 years ago.
If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from our support system.
We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.
Kind Regards,
Art from Laborator
My old domain was stolen and I bought a new one. Is it possible to remove the kalium license for the old one and activate it for the new one? The database is the same, only the domain was stolen because I forgetting to update the payment in due time.
Old domain: www.estelapastormoratal.com
New domain: www.estelapastor.com
Thanks in advance for your time and reply
Renewing only the support without buying the template can be sufficient?
Hi there,
We understand that you want to reset your license so you can use Kalium in other domains. However, we can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it years years ago.
If you want to use Kalium in another domain, you will need to purchase a new license from our website. Alternatively, you can renew your support subscription and then request a license reset from our support system.
We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.
Kind Regards,
Art from Laborator
Hi there,
We can only reset licenses for users who have registered their license within the last 6 months from the date of their initial registration or who have an active support subscription. Unfortunately, we checked your license and found that you had registered it years ago.
If you want to use Kalium in another domain, you will need to purchase a new license from our website.
We hope you understand our policy and we thank you for your cooperation. Please let us know if you have any other questions or concerns. We are always happy to help.
Kind regards,
Ylli P.
Hello!
Thanks a lot for your reply, then, what I can do? I due to Renew the the support subscription or buy a new licence?
In the last response you say it is possible to do the licence renewing the suscription but in this response not.
Thanks for your help and support. Regards,
Is important to know, the old domain was stolen or lost and it is the reason to need a new licence. Thanks a lot.
Hi estela001,
You can reset your license as many times as you want inside 6 months from your purchase. But you can’t do that after 6 months. If you need to use Kalium again in another domain you can purchase another license.
Thanks for your understanding!
Best regards,
Ylli P.
Thanks Ylli. I will do it.
Hi when importing slider revolution as an element onto a page, when I go to edit the settings it says “Register Slider Revolution to Unlock Premium Features”.
I can input a License Key but I don’t know where to find it?
Hi V17,
If you have purchased a RS license, please read this article.
Have a nice day!
Kind regards,
Ylli P.
Hi there. Have been loving this theme for years and have an issue that just popped up that no one seems to be able to resolve—when sending a link to my site through text on iphone, I’m getting 2 images side by side for the link preview. It seems the theme is generating one and then yoast is also generating. How can I disable the theme from using the square logo version ?
Hi jojopie,
Kalium automatically disables those areas when Yoast or other SEO plugins are enabled. Anyway, it seems that we need to dig deeper for this question and this comments area is used only for pre-sale questions. You can write a ticket on our dedicated support center and we can assist you.
Take me to item support ➝
Kind regards,
Ylli P.
Hi there, is element support for pre-built pages available yet? Thanks.
Hi macprocy,
We have already started to work on new starter templates with Elementor, they will be published in the next big update of the theme.
Here is one of them (still working on it): https://demo-elementor.kaliumtheme.com/landing/
Let us know if you like it
Kind regards,
Ylli P.
Thanks Ylli, it’s pretty nice. But what is going to happen to the current template? I have setup my site using one of the old templates but I would like to modify using elementor. So would be great to know when this is available. Thanks.
Hi,
You can not use two builders to work on the same page. If you decide to use Elementor you must import one of the newest starter sites or create your pages from scratch with Elementor.
Best regards,
Ylli P.
Thanks Ylli. When are we expecting to get these new templates? Thanks.
Hi macproxy,
We don’t have an exact ETA, but they should be ready by the end of this year.
Cheers!
Ylli P
Hi, is it possible to change background color of an accordion? I chose Modern style. I tried to use CSS class, but it didn’t work (I’m not a pro, obviously). Link: https://byggen.pl/dom-przystepny-nr-3-mince/ Would love to change light grey hover color too. BTW, love your product
By changing color I mean something custom. Not one of the colors in the rollout.
Hi Gosiasia,
Comments section is used only for pre-sale questions. You can extend your support and write a ticket on our dedicated support center so we can assist you.
Take me to item support ➝
Kind regards,
Ylli
The best wordpress program I’ve ever used, the service pattern is great, they provide instant solutions. thank you for everything.
Wow, thank you so much for the awesome feedback and for being a fantastic client! We’re thrilled to hear that our Kalium theme hit the mark for you. <3
Kind regards,
Ylli P.
Hi Sir LayerSlider plugin is unable to update to the lastest version. May I know why the License will expired? If we renew it what is the valid time? and how much it cost? As we had purchased the theme.
Hi nydenz,
We just updated Layer Slider on our server. Please just navigate to Laborator > Plugins area (or Appearance > Install Plugins), and you can update this plugin to the latest version as always.
Kind regards,
Ylli P.
Hi Support we cant update on the admin with this plugin WPBakery Page Builder version 7.0. Kindly assit us Thanks!
Hi nydenz,
If your theme is registered with a valid license it should work. Please just navigate to the first or the second area that I wrote before.
Thanks!
Kind regards,
Ylli P.
Hi Ylli the update is not working. I had drop a support tickets #6260. Kindly assit us Thanks!
Hi nydenz,
Please send me a video of this problem so I can see what error you are receiving. Also, tell me if you are your domain is the same as on your Laborator > Registration page. Thanks!
Regards,
Ylli P.
Hello, I have a licence for an A site that I no longer use. I would like to transfer the licence to a B site. How can I do this?
Thank you
Hi Fabrik3d,
We can only reset a license for users who have registered their license within the last 6 months from the date of their initial registration. Unfortunately, we checked your license and found that you had registered it 5 years ago.
One license is valid for one domain only as you can read here: Theme licenses and activation. So, if you need to register Kalium in another domain you need to purchase another license.
Best regards,
Ylli P.
Thank you for your reply. I bought a licence and have never used it. And when I want to use it 5 years later I have to pay again. Great!
Hi. The 3.9 Theme and bookstore template is crashing on PHP 8.x, It only works on 7.4. I urgently need help. Thank you.
Hi Lambency,
We use PHP 8.1 on our server and Kalium theme is working as it should there. Maybe you have errors that come from a third-party plugin?
Anyway, comment section of the theme is used only for pre-sale questions. For further inbvestigations please write a ticket on our dedicated support center and we will assist you.
Kind regards,
Ylli P.
Hi there – I have two copies of Kalium (yes, I like it) – on one, it’s updating Advanced Custom Fields fine, but on the other it says I need to enter a license before I can update. I can’t find any license key for ACF in the documentation, is there something I’m missing? Thanks!
Hi adredwood,
Kalium always offers the latest version of Advanced Custom Fields PRO for free. Just navigate to Laborator > Plugins area to install/update this plugin and other premium plugins that it offers.
If plugin install/update asks for a purchase code, then it means that your Kalium theme is not registered and you need to register it first.
Kind regards,
Ylli P.
Hi Ylli, thanks for the quick reply. My copy is definitely registered (I’ve just double checked), but the plugin is still asking for a license. The message on the plugin page is:
‘There is a new version of Advanced Custom Fields PRO available. View version 6.1.7 details. Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page. If you don’t have a licence key, please see details & pricing.’
You don’t need to go to the Plugins page, just go to WP Dashboard > Laborator > Update Plugins page and update Advanced Custom Fields PRO from there.
Kind regards,
Ylli P.
Ah, that worked – apologies, I realise you already gave me the instructions above, I just read it as the standard plugins page.
Thanks again,
Andy
Hi Andy,
No problem, Andy! Glad it worked. Thanks for letting me know.
Cheers!
Ylli P.
Hi there, there seems to be a typo in my licensed domain name (missing 1 letter). Is there any way to change this so I can get updates correctly? Thankyou
- edit: I just sent an email to reset the registration
Hi wkch,
Great, we will reply to your email very soon.
Kind regards,
Ylli P.
Hi, If I import demo content such as sliders or woocommerce, will existing elements on my website be overwritten or will the imported elements simply be added as additional, quasi-duplicated content?
Thanks.
Hi kalypso,
Yes, the existing elements will be there but some of the content will be mixed-up.
Kind regards,
Ylli P.
Where is the changelog of today’s update?
Oh, I found it at a very unusual place, not at the place like all the other themes and plugins I bought have it..
Hi raymondlarum,
You have that information on this TF item page (see screenshot).
This is the Kalium Changelog URL: https://kaliumtheme.com/changelog/
Cheers!
Ylli Pylla from Laborator
Pre purchase question: asked before but no-one answered. The product images are portrait, can the size be changed to a square size as all my images are already square and to change 1000’s of them to portrait would be a nightmnare.
Hi there,
You can use any image size for your products, you can set the image width and height here:
Even if you need to crop the images you can use tools such as image regeneration plugins to initialize the new image sizes all at once.
Kind Regards,
Art from Laborator
Do you require the pro/paid version of the BestWebSoft reCaptcha plugin in order to use your built in form module with Google reCaptcha now?
Hi bluebird-branding,
You just need the free version in order to use Captcha.
Kind regards,
Ylli P.
Thank you, Ylli. I appreciate the reply.
Thank you, Ylli. I appreciate the reply.
Thank you, Ylli. I appreciate the reply.
Hi, I was wondering how I can change the color of the NavBar. The active and the hover state and also remove the Search icon/functionality in the Burger Menu.
thank you
Hi sarikayabora,
Comments section of the theme are used only for pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
See you on the other side
Kind regards,
—Ylli from Laborator
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