83 comments found.
Hi, I can’t use the shopify forms app which works on all shopify 2.0 themes. So is this really a shopify 2.0 theme or not? how can I use the forms app?
Hello. I have received your support ticket. The support team will contact you soon and check your issue. Thank you
Your claim that your theme supports RTL. Do you mean I have to select either RTL or LTR from the settings and only one layout will apply? Or if the visitor selected an RTL langauge in the front store, the layout will switch to RTL layout?
Hello. That’s right, our theme fully supports RTL. To enable RTL layout, please read through the instructions : https://shopifymate.com/documentation/guide/rtl.html
Thank you
That is not my question. I can see clearly that your theme support RTL. Please read my question carefully.
You need to enable RTL layout in theme settings. Thanks
If you use multi language, customers only use RTL layout when selecting RTL language (eg Arabic language…)
https://prnt.sc/gH5h9FNUbIlxHow to add video in section. Kindly guide it.
Hello. Please send a request via the support tab, and the support team will help you. Note: Use the correct account where you purchased the theme to submit a support request. Thank you
Hello, I need to please change my purchase code to another domain of the same project, could you please help me?
Hello. Please follow the following instructions : https://shopifymate.com/documentation/guide/transfer-license.html
After you remove the license in theme settings, we will delete your old domain from the license system. Thank you
I have removed the licence in the theme settings
Hi. We’ve got your back. If you have any further assistance requests, please submit them via the support tab, the support team will help you quickly. Thank you
Hello, my theme suddenly closed and my purchase hasn’t expired yet!
Could you please deal with my problem quickly?
Hello. Is your license active for domain https://fosiaudio.com/
No longer valid, please help me with this, I have now changed to my old theme. Your themes are suddenly not working.
The support team is checking and will contact you on the ticket you submitted
I have followed your instructions to delete the CODE in the theme, please take the time to help me deal with it, thank you.
Hello. Could you please check again? We found everything was fine. Thanks
We are happy to inform you that everything is back to normal. We would like to apologize for the recent incident and any inconvenience it may have caused. However, we are taking steps to improve our service by implementing additional functions that will allow customers to self-deactivate licenses and transfer to new domains without requiring our assistance.
During the code upgrade process, an issue occurred which impacted our service for approximately 30 minutes. We sincerely hope that our customers can understand the situation and forgive us for any inconvenience caused.
Best Regards
Thank you very much for your help.
Hello I wanna connect mate to shopify but they the file size is big please do you have any solution for this
Hello. This is a standard error when customers download the theme package and upload it immediately with this theme package. First, please extract/unzip the theme package you downloaded from Themeforest. The installation file is located in the Theme folder. Please read the documentation :
https://shopifymate.com/documentation/guide/install.htmlThank you
Hello, I need to please change my purchase code to another domain of the same project, could you please help me?
Hello. We have received your support ticket. We will provide support via the ticket you submitted via the support tab, the support team will contact you soon. Thank you
I need to change the domain of my purchase code how can I do that
Hello. Please check your email. Thank you
my old shopify account is expired now i have to move theme to another account how can i do that
Hello. We only support technical issues via email. We do not help via comments because they relate to your purchase code information. Please submit a support request via your submitted ticket; the support team will assist you.. Thank you
where can I add support ticket
Hello. Please see screenshot : https://prnt.sc/9-cTe06uCb_h
It seems we see that you have submitted a support ticket before, we have responded to you, but you have not followed the support team’s instructions. Please check your email and respond/follow the instructions in the documentation the support team sent you
Thank you
I need to change the domain of my purchase code, plz help
Hello. Can you please check your email? We responded to you 3 days ago but have not received any email reply from you. The ticket you submit is sent from email majd.albaho@gmail.com
The problem when you do not receive a response email, we have noted in the FAQs in the Support tab, you can please read more
Thank you
Hi i need to transfer the Purchase Code license to another domain under the same project. Thank you
Hello. Please check your email. Thank you
Thank you so much for the help
I really need my license to transfer from staging site to live site ASAP. Can you review the support ticket please?
Hello. Please check your email. Thank you
Thank you for the help!
Hello, just tried to install a blogging app and discovered that this Theme does not support Shopify 2.0 features. I was under the impression that it is a Shopify 2.0 Theme! Is there any update available? Many thanks!
Hello. Sorry for the late response; we had some days off to go on a company trip last week. Please submit your request via the support tab, and the support team will assist you.
Please note : We assure you that our Theme is built on the Shopify 2.0 platform. If not built on the 2.0 platform. Some apps will not work (for example, Shopify Search & Discovery)
Thank you
hi sir i need to transfer the Purchase Code license to another domain under the same project. Thank you
Hello. We have supported your issue via email. Thank you
Hello we just paid the 29$ for this and also got a receipt. But nothing is working! We cant Download it and we cant even design anything. Can you please give us some Feedback? We need to design a Website!
Hello. Please visit the download tab and download the theme pack. In case you cannot download the theme package, you need to contact Themeforst support team. If you have downloaded the file package in the download tab, please install according to the instructions in the attached document or online document.Thank you
Online documentation : https://shopifymate.com/documentation/
hello thanks for the reply! A quick question is this just a licence we just bought or something we can freely design?
I’m really sorry because I don’t understand your question. When you buy our theme, it includes all theme packages (You will use it to install on your shopify store). The license is used to activate the theme, each license is used with a single domain. You can also transfer the license to another domain under the same project. Thank you
Bro, I have 2 license and I connected 1 new license to my new Shopify store on the Shopify demo domain, but when I connected the main domain, it said only 1 domain per license. Please fix it.
I just redirect my demo domain, c09b3e.myshopify.com, to the main domain, https://www.favouritemart.com. not done anything wrong and is asking for a new license.
Hello. Please check your email, the support team has responded to you. Thank you
check lemme send you sms from this mail teamyfs@hotmail.com
Our support team will help you this issue. Thank you
Hii, I want to add more options like wishlist, recent views, login, register, changes, refund, orders tab in my account tab on the header how to do that?
Hello. There is no option to add these links. If you want to add these quick links we will assist with a small fee (Because this is custom work) . In addition, we also need to create a “Recent view products” page. This is a separate functional page. We have this section to use for collection page, product detail but no separate page for this function. Thank you
Please check my ticket it’s really important please
Please check your email. Thanks
account tab is not showing in my theme header
How to link different tabs in faq page like order, purchase, shipping?
Hello. Please submit your question in the ticket you submitted, the technical team will help you. We do not support technical issues in comments. If you still have not received a response (after 24 hours, except Saturday and Sunday), please notify us in the comments so we can check the ticket. Thank you
How can I obtain the images and icons in the original template?
Hello. Sorry for the late reply. Please submit your request support via the link : https://1.envato.market/matesupport
The support team will help you next Monday. We are on national holiday (on Friday and 2nd weekend) Sorry for the inconvenience. Thank you for your patience
Hello! I noticed that there are a block called “recently bought” in your demo store. Do I need to install any app to use this section?
Hello. This is an application that is built into the theme and does not require installation. Note, this is just a fake purchase popup. Thank you
Hello, a cordial greeting. I currently have your template installed, it is very easy to install and configure, I have it in SHOPIFY Spanish, but I see that in some buttons there is a text error which says: Translation missing: en.products.product.label_share Translation missing: en.products.product.label_ask_a_question Translation missing: en.products.product.add_to_bag Translation missing: en.products.product.label_faq
Can you tell me how to correct this button text or correct the template, thanks
Hello. We have received your support ticket. We are currently in our country’s national holiday. We return to work on September 4 (next Monday) and will prioritize your email support. Sorry for the inconvenience. Thank you for your patience
Hello, can you please check my ticket. It’s important.
Hello. We do not work on weekends. We will check the ticket and get back to you today. Thank you
