Hello, @hassanzaidi512,

If you have indeed acquired the Udesign WordPress theme, we kindly request that you reach out to us through your theme purchase account via our support system. By doing so, you will be able to access the complimentary support services that accompany the Udesign WordPress theme.

Our team is dedicated to providing you with the assistance and guidance necessary to make the most of your theme, and we are eager to address any questions or concerns you may have.

Regards Andon-Design.

Hello, @fm-envato,

I hope this message finds you well. We would like to address the issue you have encountered with the recent update.

Typically, updates do not result in such issues when the settings are correctly configured. To begin troubleshooting, kindly verify that the font you uploaded is appropriately configured within the theme settings under the “Typography” section.

If the issue persists despite the font settings being correct, we recommend that you reach out to our support team via our dedicated support system. By creating a support ticket, you can provide us with more detailed information about the problem you are facing. Additionally, sharing your site’s administrative login credentials would greatly assist our customer support team in investigating and debugging the issue effectively.

Rest assured, our dedicated support staff will promptly review your case and work diligently to provide you with a suitable solution.

Thank you for your cooperation and understanding.

Regards Andon-Design.

Hello, @tommyt,

Actually, the top bar is in the header is created from the Templates in our theme.

Navigate to the dashboard >> UDESIGN >> All Templates >> Find the header block and try to edit it with Elementor once the editor load make the changes as per you need in the header then save your changes and check back to your site by clearing the browser cache. Your issue will be resolved.

further, here is a complete article link on header builder in our theme to understand better: https://d-themes.com/wordpress/udesign/documentation/2021/10/27/header-builder/

If still, you are not able to solve your issue then kindly contact us via our support forum by creating a ticket, describe your issue in the detail and share your site access so that our customer support team member will check and assist you accordingly.

Regards Andon-Design.

thank you guys.

You’re Most Welcome!!

Hello, @qcs2,

Thank you so much for your kind words! We’re delighted to hear that you’re enjoying our theme and that our support has met your expectations. Your satisfaction is our top priority, and we’re always here to assist you whenever you need it.

If you ever have any more questions or require further assistance in the future, please don’t hesitate to reach out. We’re here to help make your experience as smooth and enjoyable as possible.

Once again, thank you for your positive feedback. It truly motivates us to continue delivering the best products and support.

Regards Andon-Design.

Hello, @timamigo,

I trust this message finds you well. I appreciate your reaching out regarding the issue you’re experiencing with our theme. After conducting thorough testing on our end, it appears that the problem is isolated to your specific site. To help you resolve this matter, please follow the recommended steps outlined below:

Ensure You Are Using the Latest Theme and Plugin Versions: Make sure that you are utilizing the most recent versions of our theme and any essential plugins on your website. Outdated versions can sometimes lead to compatibility issues.

PHP Version Compatibility: Confirm that your website is running on PHP version 8 or higher. Compatibility with the latest PHP version is crucial for optimal performance.

Isolate Third-Party Plugin Conflicts: Temporarily deactivate all third-party plugins on your website. Then, clear your browser cache and recheck your site for the issue. If the problem resolves itself, reactivate each plugin one at a time. This step will help identify which specific plugin may be causing conflicts or issues on your site.

If, after following the above steps, the issue persists, I kindly request that you contact our support team through our dedicated support system by creating a support ticket. When submitting your ticket, please provide a detailed description of the issue you are facing. Additionally, include your site’s admin login credentials in the ticket description. This information will allow our experienced customer support team to investigate and debug the issue directly on your site to identify its root cause and implement the necessary fix.

Your understanding and cooperation are greatly appreciated as we work together to resolve this matter. If you have any further questions or concerns, please don’t hesitate to reach out. Wishing you a wonderful weekend ahead.

Regards Andon-Design.

Hello, @josh2702,

If I did not understand you, please elaborate more on your concern for better understanding.

Regards Andon-Design.

Hello, @Themes-Plus,

1 To change the logo on your site, go to wp-dashboard>>setup wizard>>and there you will see the option to change the logo. You can change it from here. It will change the logo on the sticky header also.

Screenshot: https://postimg.cc/9Dj15tYB

2 To change the sticky menu font color, go to wp-dashboard>>udesign>>templates>>header builder>>edit header with elementor>>Go to that menu section>>Style tab of elementor>>and select colors.

Screenshot: https://postimg.cc/Pv5csbbx

Regards Andon-Design.

Hi, I wanted to have 2 menus, one the normal one with white font color and white logo,,, and for sticky header (when I scroll down) to have a different menu font color and different logo. Thank you

Hello, @Themes-Plus,

I see, Sorry to say, that there is no option in the theme for this that I can tell you to fix it. You cannot set different menus like this except for customization. If you want to customize you can ask your developer for this or simply contact our customization team at: https://www.portotheme.com/customization/ for their paid services.

Thanks for your understanding.

Regards Andon-Design.

Hello, @saadulla,

Thanks for reaching us, We feel sorry that you are facing issues while using our theme on your site.

1- In order to change the breadcrumb title of a single portfolio page simply go to the Dashboard >> UDESIGN >> Layout Builder >> Choose the single portfolio layout >> click on the Page Header bar >> From there you can change the title as per you need. Please refer to the image to understand better: https://postimg.cc/K4RfX52b

2- The layout/content of the 404 page is coming from the block. Navigate to the Dashboard >> UDESIGN >> All Templates >> Edit the 404 blocks with Elementor https://postimg.cc/FY5XkRZf and then you will be able to customize the content/style, or layout as per your need. Once you made changes and save it changes will automatically appear on the page.

Regards Andon-Design.

Thank you for your prompt answer. I could not find 404 page in the location you provided. I only have 8 blocks https://postimg.cc/RN8NWjC2

Hello, @saadulla,

Thanks for the screenshot to understand it better. The thing is we need to debug the issue on your site. please contact us via our support system by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.

Regards Andon-Design.

Hello, @iphi,

We are sorry for the inconvenience but our dev team is actively working on the new theme update, and we have to fix some more issues as well, so that is the reason it is taking a little extra time, but hopefully, it will be released by next week, so please be patience and stay tuned, and we are really sorry for the inconvenience.

For your issues, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards Andon-Design.

Hello, @toocoded,

One single license is used for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from them as well.

However, you can use the same license on local site.

Regards Andon-Design.

Hello, @pantheraresearchcentre,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards Andon-Design.

Hello, @2TechDeck,

We sincerely apologize for any inconvenience you may have experienced due to the recent issues encountered with our theme. We understand the frustration this may have caused and would like to assure you that we have taken immediate action to address these matters.

Following an extensive and thorough discussion with our development team, we are pleased to inform you that we are nearing the final stages of resolving the identified issues. We are committed to delivering an enhanced user experience, and therefore, we are preparing to release an updated version within the next couple of days.

We deeply regret the delay that has occurred in the release schedule and sincerely apologize for any disruption this may have caused to your operations. It is essential for us to ensure the utmost quality and reliability of our product/service, which has necessitated additional time to address multiple issues and ensure a seamless and error-free experience for our valued users.

Your understanding and patience during this process are greatly appreciated. We remain dedicated to delivering the best possible solution and want to assure you that your satisfaction is our top priority.

Thank you for your continued support. If you have any further questions or concerns, please feel free to reach out to us any time.

Wishing you a pleasant day ahead.

Regards Andon-Design.

Hello, @diagogfx,

Actually, In the theme settings >> styles >> typography >> there is an option to set the font size it works on the entire site. But if you want to change the size for the mobile layout. You have to add custom CSS code in the Dashboard >> UDESIGN >> Theme Options >> Custom CSS & JS >> at the bottom of the CSS box.

Regards Andon-Design.

You should include option to customize the mobile menu, font size, background color , and others.

Hello, @diagogfx,

Thanks for the suggestion, I will forward this as a feature request to our development department on your behalf. They will check and add this in the coming updates of our theme. Till then if you allow us to solve your issue using custom CSS code contact us via our support system by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly.

Regards Andon-Design.

Hello, @iphi,

We apologize for any inconvenience caused. It has come to our attention that a couple of WooCommerce templates within the theme appear to be outdated. This occurred due to the recent update released by WooCommerce, which has affected the specific template in question.

We want to assure you that our dedicated development department is diligently working on an update for the theme. We anticipate that within the next couple of days, an updated version will be available, addressing and resolving the issue with the outdated template.

In the meantime, we kindly request your patience and understanding. We understand the importance of providing a seamless and up-to-date experience for our valued users like yourself. Rest assured that our team is committed to rectifying this matter promptly.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns. We appreciate your support and look forward to delivering an improved and updated version of the theme.

Regards Andon-Design.

Hello again , it΄s been 2 weeks since then! when are you planning to update the theme??

Hello, @iphi,

We are sorry for the inconvenience but our dev team is actively working on the new theme update, and we have to fix some more issues as well, so that is the reason it is taking a little extra time, but hopefully, it will be released by next week, so please be patience and stay tuned, and we are really sorry for the inconvenience.

Regards Andon-Design.

Hello, @tommyt,

No need to pay for it, Just simply contact us via our support system here: https://d-themes.com/udesign-support/ by generating the support ticket, and one of our support experts will get back to you and help you out with your issue.

If you face any difficulty in contacting our support, you can write us via our email: udesignaizaz@gmail.com as well.

Regards Andon-Design.

Ok Great thank you

You’re Most Welcome!!

Hello, @rodeospot,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our theme and the work our developers have put into it. It’s wonderful to know that the quality of our code and timely updates have met your expectations. If you ever need assistance or have any questions, feel free to reach out. We greatly appreciate your recommendation and hope you continue to have a fantastic experience using our theme!

Regards Andon-Design.

Hello, @Craftworld1980,

Thanks for reaching us,

I can see that you are not using the latest version of the theme and WordPress. In order to solve your issue kindly first update the WordPress and then update the theme by following the below steps. I hope your issue will be resolved.

To update the WordPress successfully on your site. You can follow this article: https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph/

Here is the recommended way of Automatic theme update from us:

1. Take a complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.

Finally, check back your site after removing the browser cache.

Regards Andon-Design.

Hello, @2TechDeck,

We apologize for any inconvenience caused. It has come to our attention that a couple of WooCommerce templates within the theme appear to be outdated. This occurred due to the recent update released by WooCommerce, which has affected the specific template in question.

We want to assure you that our dedicated development department is diligently working on an update for the theme. We anticipate that within the next couple of days, an updated version will be available, addressing and resolving the issue with the outdated template.

In the meantime, we kindly request your patience and understanding. We understand the importance of providing a seamless and up-to-date experience for our valued users like yourself. Rest assured that our team is committed to rectifying this matter promptly.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns. We appreciate your support and look forward to delivering an improved and updated version of the theme.

Regards Andon-Design.

Hello, @German-Retrofit,

Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.

Regards Andon-Design.

Bonjour,

Merci beaucoup pour votre support habituel.

Le problème est résolu.

Cordialement

You’re Most Welcome!!

Hello, @dpk_kedia,

Thank you for reaching out to us. We appreciate your interest in our support services.

Simply go to the Dashboard >> UDESIGN >> Theme Options >> Custom CSS & JS and then paste the below code at the bottom of the CSS box.

.breadcrumb li:nth-child(4){display:none !important;}
.breadcrumb li:nth-child(5){display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

If this doesn’t solve your issue, we kindly request that you contact us through our support system by creating a ticket and providing a detailed description of your issue, along with sharing your site administrator access, our dedicated customer support team will be able to investigate the matter on your site and provide you with appropriate assistance and a suitable solution.

We value your satisfaction and aim to address your concerns promptly. Please take advantage of our support forum to facilitate a smooth and efficient resolution to your issue.

Thank you for your cooperation. We look forward to assisting you further.

Regards Andon-Design.