5418 comments found.
after import the content.. this page is not imported… how can i add this to my site
http://184.168.23.93/~fullspectruml2Thanks
Hello, @omgokanagan,
Sorry for the inconveniences caused. You can import this page templets using Udesign Studio library.
You just need to edit the page with elementor on which you want to add that ‘Timeline’ elements.
In elementor editing panel, Click on Udesign studio library icon and search for TimeLine. There you will see pre-built “Timeline” templates. Simply import and edit per your requirements.
Screenshot: https://postimg.cc/YhYq0TnZ
Regards Andon-Design.
Thanks for your reply .. but as per you explain they are static block …
i already found that before you message …
Actually i want to show all the posts as timeline view.. so like this it will auto pull the posts.. without adding one by one in one page statically …
i hope you understand now.. what i want there..
can i show all the posts as timeline view without adding that one by one in that block ?
Hello, @omgokanagan,
Thank you for sharing your insights. I have thoroughly examined the timeline widget on our test site and have observed that it is designed to function with step items. Regrettably, it does not offer the functionality to display dynamic content as per your request. To better illustrate this, I have provided an image for your reference at the following link: https://postimg.cc/WDbN6Gcp
In order to incorporate step items, you have the flexibility to add them individually as needed. However, it’s important to note that customizing this widget from the theme settings is not feasible, as such modifications would necessitate additional customization efforts. I trust this clarification is helpful.
Regards Andon-Design.
Trying to update the theme from 4.7.3 to most recent and I keep getting error “Update failed: already_used”. I have never seen this before. What should I do?
Hello, @kimtownsend,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Please re-register your theme again with the same purchase code and then try to update it again.
Regards Andon-Design.
Hi! It seems like your theme is full of bugs. I’m not able to install the required plugins and any of the demos.
I just raised the ticket about it on support with the name zhaider959. Please reach out to me. Thanks
Hello, @guglielmofrank,
Sorry for the inconvenience but we have already solved and replied to your support ticket: #30909, please check our reply there and then reply back to it accordingly.
Regards Andon-Design.
I am pretty dissapointed with this theme. I had to downgrade to php 7.4 in order to suppress a lot of warnings and errors since the theme is not fully compatible with php 8.2 as well as tweaking and overwriting a lot of core functionalities due to bad implementation.
I managed to deliver the sites, but for sure it will not be my first choice in the future.
P.S. your site is down. https://udesigntheme.com/support/
Hello, @itj2,
We are sorry for the inconvenience that you faced with working on our theme.
Actually, you are trying to contact us via the wrong URL, our support system URL is this: https://d-themes.com/udesign-support/
And about your issue, we kindly request you to please generate a support ticket on our support system and explain your issue in detail there, so that we will have to look into it for you and will fix it surely for you.
Regards Andon-Design.
Your support and documentations are still down, so I have to post my issue here.
I can’t create a portfolio. As soon as I save, everything that was filled in the “UDesign Options -> Portoflio Options” metabox disappears, and I have an empty portfolio.
I tried installing all the recommended plugins, tried with only the required plugins, tried several versions of PHP, the issue is still there
Hello, @vallai,
We apologize for any inconvenience you may have encountered while using our theme on your site.
Have you tried on Proxy OR after clearing the cache, the Documentation, and Support System are working perfectly fine.
To access and edit the ‘Portfolio Options’ meta box, please ensure you are editing your content with the Gutenberg editor.
We recommend disabling the Classic Editor plugin on your site, and after completing this step, clear your browser cache. This should enable you to achieve the desired results when working with the ‘Portfolio Options’ meta box.
Alternatively, you can share your site WP Admin URL and Credentials with us via our email: udesignaizaz@gmail.com so that we can have a look into it for you on your site and help you out.
Regards Andon-Design.
Thank you for your quick reply.
The documentation is now accessible, I haven’t changed anything in my configuration.
The issue came from the classic editor. It works with the Gutenberg editor.
I have one last question about portfolios. It says here (https://d-themes.com/wordpress/udesign/documentation/2021/11/06/portfolio-layouts/) that you provide different portfolio layouts.
But in the documentation on the theme options (https://d-themes.com/wordpress/udesign/documentation/2021/10/22/portfolio/) it’s not indicated how to change the layout of a single portfolio.
Thanks for your help
Hello, @vallai,
We are glad to know that your issue is resolved now. Regarding your second concern, it is important to note that the additional portfolio layouts are readily accessible within the theme, and you can utilize them by importing them from UDESIGN Studio. To do so, kindly follow these steps:
Navigate to your Dashboard.
Go to the UDesign section.
Click on "All Templates."
Locate the portfolio layout block that you wish to modify using Elementor.
Once the editor loads, you will have the option to import the desired layouts from UDesign Studio.For a comprehensive understanding of how UDesign Studio operates, please refer to the following article: https://d-themes.com/wordpress/udesign/documentation/category/udesign-studio/
Regards Andon-Design.
Hello, @everyone,
I am here to make an announcement:
We are delighted to inform you that the issue with our support system, documentation, and demo site has been successfully resolved. You can once again access our Theme Documentation, Demo site, and Support System with ease.
We sincerely apologize for any inconvenience you may have experienced. The issue was attributed to a server problem, which our development team has promptly and effectively addressed.
Thanks for your love for don-themes. Enjoy using our themes.
Regards Andon-Design.
Hello! We have the same problem than @joseph222, we can’t access to documentation and farm-store demo (at least). We need visualization to mantain style and look-and-feel. Thanks!
Hello, @TRIA_UY,
The documentation is working fine, https://postimg.cc/8f1c8Z17 Please try to clear the cache and check back again OR try on proxy and let me know the result.
And about the demo site, Sorry for the inconvenience, but the demo server is in maintenance mode, we are updating it and it will be back up soon, we will notify you again here, thanks for your patience.
Regards Andon-Design.
Thank you for your response! Now I can verify I have access to documentation and demo site. Thanks again!
Hello, @TRIA_UY,
Sound’s Good!! It you have any further concern, please feel free to write back to us anytime, we are always here to help you.
Regards Andon-Design.
Hi,
Could you tell me where I can modify the body opacity ( from 0 to 100 ) ?
This line into the “head” of all pages
<style id=”alpha-critical-css”>body{opacity: 0; overflow-x: hidden}</style>
Thank you
Hello, @ZixarMedia,
We sincerely apologize for any inconvenience you may be experiencing while using our theme on your website. Your satisfaction is of utmost importance to us, and we are committed to resolving the issue promptly.
To ensure that your issue is addressed effectively, we kindly request that you reach out to our dedicated support system. By creating a support ticket and providing a detailed description of the issue you are encountering, along with sharing your site’s admin access, our experienced customer support team will be able to thoroughly investigate the matter directly on your site. This will enable us to provide you with a tailored and effective solution.
We understand the importance of resolving your concern as quickly as possible, and we appreciate your cooperation in this matter. Please rest assured that we are dedicated to assisting you in achieving a seamless experience with our theme.
Thank you for choosing our theme, and we look forward to assisting you in resolving this issue.
Regards Andon-Design.
Hi,
Thank you for your response. No problem but I can’t login or create a new account with my purchase code.
https://ibb.co/xCV0BnZThere is a problem with the connexion to your support ?
Sent by mail
After search in files. Here in lines 175 to 178 :
/wp-content/themes/u-design/framework/class-alpha-assets.php
$critical_css = apply_filters( ‘alpha_critical_css’, ‘body{opacity: 0; overflow-x: hidden}’ ); echo ’<style id=”alpha-critical-css”>’; echo alpha_escaped( $critical_css ); echo ’</style>’ . PHP_EOL;
There is the possibility to cancel the filter’s function without a manual edit ?
Hello, @ZixarMedia,
Where you sent the email? Could you please share your theme purchase code with me via my email: udesignaizaz@gmail.com so that I will check/verify and create the new support account for you.
Regards Andon-Design.
Good morning, I can’t access the theme documentation at: https://d-themes.com/wordpress/udesign/documentation/ I always get a blank page. How should I do it?
Hello, @joseph222,
Sorry for the inconveniance, but the documentation is working fine for us, could you please once try again after clearing the browser cache and let me know the result.
Here is the screenshot: https://postimg.cc/8f1c8Z17
Regards Andon-Design.
Hello, it seems there is an issue with creating a second (single post) in Layout Builder. Although I have assigned a different category to each one, and the Inner Bottom Block has different blocks selected, when you view the two posts (1 from each category), they both show the second Single Post created omitting the first one. I have attached some images in the event you are able to help with this issue. https://pasteboard.co/r50JQ0taooJN.png https://pasteboard.co/i8i56pkT4wly.png Appreciate any help you can offer!
Hello, @InternetMarketingLight,
Thank you for getting in touch with us. To ensure that we can assist you effectively and provide a proper solution for your issue, we kindly request that you contact our support system.
Please create a detailed ticket that outlines the specifics of your issue, and be sure to include your site’s admin access details.
Our dedicated customer support team will promptly review your ticket and work to resolve your issue directly on your site, ensuring that you receive the assistance you need.
We appreciate your cooperation, and please don’t hesitate to reach out if you have any further questions or concerns.
Regards Andon-Design.
I purchased this today and I can bot activate it, saying Purchase Code is not valid!!! Please check purchase code again.
Hello, @myike,
We are sorry for the inconvenience that you faced the issue with working on our theme.
We kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out in resolving your issue.
Regards Andon-Design.
Hi team, we just purchased the theme. But we already havign issues. When we try to register the theme we get this error message: Your ip address is blocked as spam!!! Please check purchase code again.
Can you please assist?
Thank you,
Oksana
Hello, @manifestodesign,
We are sorry for the inconvenience that you faced the issue with working on our theme.
We kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out in resolving your issue.
Regards Andon-Design.
Tengo el mismo problema que el anterior pero ya hace 1 semana que lo compré – El código de compra de mi artículo no funciona. Revisé espacios en blanco e incluso intenté eliminar el ”-”. Ninguna opción funciona. ya contacté a soporte pero aun no me han podido ayudar porque indican que no pueden acceder, me urge
Hello, @marcoar1,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out.
Regards Andon-Design.
Good day,
my item purchase code is not working. I’ve checked for blank spaces and even tried removing the ”-”. Neither option works. Please assist (I was also double billed for this theme, but I have emailed support and am waiting for feedback)
Hello, @vertigo_21mystery,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards Andon-Design.
Good day,
I’ve submitted the information as requested. Looking forward to your response. Thanks very much
Hello, @vertigo_21mystery,
Thanks for your contact, we will review it shortly and you will get the reply to your support ticket accordingly.
Regards Andon-Design.
Hi all,
I like your theme, before purchasing I would like to ask a couple of questions if I may 
Since I consider some plugins necessary, I’m interested in their compatibility or a suggestion for an alternative plugin, because I couldn’t find it in the comments. I’m interested in the compatibility of these plugins: All In One WP Security, WPForms Lite. For caching I saw that W3 Total Cache and Fast Velocity Minify were recommended? The most important one for me is this one for security (AIO) if you have experience with it and your theme?
Also, does the theme have any plugins that are mandatory to install? If we don’t use templates and build the site from scratch? Revolution slider and its updates come with the theme? I’m also interested in whether the purchase package comes with a child theme or does it have to be installed through a wizard? From the other comments, I read about updating the theme, do all the steps have to be done every time when updating the theme, such as deactivating the child theme, deactivating all plugins, activating the parent theme… or is it only in specific situations? And the last question, can we have an activated theme at the same time on the live and stage site with the same license? Or can it only be on one domain/subdomain at a time?
Thank you.
Hello, @znanje99,
We would like to express our gratitude for your expressed interest in our theme. Allow me to address your inquiries comprehensively.
The plugins “All In One WP Security” and “WPForms Lite” are fully compatible with our theme. A significant number of our theme users have successfully integrated these plugins into their websites. For effective caching, we recommend utilizing “W3 Total Cache” and “Fast Velocity Minify.”
The sole mandatory plugin required for our theme is the theme core plugin known as “UDESIGN CORE.” However, should you wish to utilize our pre-built demos, please note that specific demo installations may necessitate additional plugins. These additional plugins will be specified according to the chosen demo.
In regards to the Revolution Slider, we include it along with its updates as part of our theme package. Each new theme update is bundled with the latest versions of the included plugins. Consequently, you can seamlessly update both the theme and its associated plugins to their respective latest versions.
The installation of the child theme has been streamlined through our theme setup wizard, requiring just a single click to complete.
When updating your theme from one version to another, it is advisable to follow a systematic approach. If you have been postponing theme updates for an extended period, a different set of steps will be necessary to bring your theme up to the latest version. We recommend referring to our documentation for detailed instructions.
It is important to note that our Standard License is valid for use on a single standard website. It cannot be simultaneously applied to multiple sites or domains.
Should you have any further queries or require additional assistance, please do not hesitate to reach out. We are committed to ensuring a seamless and productive experience with our theme.
Thank you for choosing our theme for your project.
Regards Andon-Design.
Hi, Thank you very much for your answers. Just to follow up with a couple of additional questions, when you mean a systematic approach when updating a theme, do you mean the standard updates that you mentioned in the documentation (if not, can you send a link to what you mean), because according to the comments I see some steps when updating a theme: Here is the recommended way of Automatic theme update from us:
1. Take a complete backup of your site before updating the Theme for avoiding any inconvenience. 2. Deactivate all the third-party plugins before updating the Theme. 3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme. 4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme. 5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that… 6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there. 7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one. 8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then. 9. You have to again Activate the Child Theme. 10. Again activate all the third-party plugins one by one.
Is this necessary every time?
Regarding the license, I understand that it must not be used on several different domains, I am interested in subdomains for testing, is it allowed to have a staging site and if so, can one purchase code be activated on live and staging at the same time?
I also have a question for support, when our 6 months of support expires, we can extend it for another 6. What after that, can we continue to extend or do we have to buy a new license for the theme, full price?
Thank you!
Hello, @znanje99,
Firstly, I would like to express my gratitude for your understanding. I appreciate your patience and would like to provide answers to your additional inquiries.
Regarding the term “update,” I am referring to the standard update procedure outlined in our documentation, which you can find at the following link: https://d-themes.com/wordpress/udesign/documentation/2021/05/26/installation-updates/ .
It’s important to note that the steps you mentioned are essential when upgrading the theme from a significantly older version to the latest one.
About the license, you can use the same license on single live domain and on stagging site as well, but the stagging site must be on localhost.
Upon purchasing the theme, you will receive 6 months of included support. Once this support period expires, you have the option to renew it for an additional 6 months. There is no requirement to repurchase the license solely for the purpose of extending support.
I trust this information clarifies your queries, and I appreciate your understanding and cooperation. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Regards Andon-Design.
Hi,
With Elementor, the text editor ( left column ) when I want to edit a text, title or other element can’t be used. It’s impossible to write a word into the editor from the left column.
In the same time … There is a possibility to see the Elementor interface with the originals colors, etc. Your colors choices are not user friendly.
A little image about : https://ibb.co/PN6bfnd
Thank you for your help,
David
Hello, @ZixarMedia,
Sorry for the inconvenience. I have tested the same thing on our test site with the latest version of the theme and found no issue as you can confirm from this image: https://postimg.cc/KKShKRdm
In order to solve your issue please make sure that you are using the latest version of the theme and its necessary plugins on your site. Then disable the third-party plugins from the site and check back to your issue by clearing the browser cache.
I hope it will be resolved. But, if your issue isn’t resolved then please contact us via our support system by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards Andon-Design.
Hi,
Thank you for your response.
I have uploaded a second time your theme, disabled plugin, etc. It’s the same.
https://ibb.co/fxxLPrKGo to the support.
Hello, @ZixarMedia,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards Andon-Design.
Hi,
I do it since 2 days with acces, etc. No response.
The Google Map API and Recaptcha are blocked too. I see than the admin from an other purchased plugin have not access to his own CSS.
However, it’s a new installation with only your theme and plugins
Hello, @ZixarMedia,
Sorry for the inconveninance but we have already replied to your support ticket, please check back our reply there and then reply back to the ticket accordingly if necessary.
Regards Andon-Design.
Hello,
i need help:
Elementor will not load for the user if their WordPress user role is ”Editor”. I had to change the user role to “Administrator” to enable Elementor to load.
Also, i notice this: When i deactivate “UDesign Core” plugin, user with “Editor” role have option to edit posts with Elementor and then is everthing fine.
Then, if I activate “UDesign Core” plugin, Elemntor stops work for user with “Editor” role.
Tnx in advance
Hello, @markojovanovic30,
Thanks for reaching us here. Sorry to say that you are facing an issue while using our theme on your site. I am pleased to inform you that I have tested the same thing on our test site with the editor role and found no issue. I have recorded a video for you as you can see https://www.veed.io/view/6740a9c7-a3d7-4952-bd93-84d2e01f9f94?panel=share the Elementor is working fine with the editor role. The issue exists on your site.
Would you please contact us via our support system by creating a ticket and sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards Andon-Design.
Hello, i have problem with editing blog POSTs, not with PAGEs. I cant edit any blog post with elementor.
Can you check it pls?
Tnx for your support, you are great!
Hello, @markojovanovic30,
Would you please contact us via our support system by creating a ticket and sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards Andon-Design.
Hi, I purchased the Theme, I read that you had translated to Italian language in the specifications as well as other languages, butwhen I made the download, within the languages there are only the files en-EN.po/.mo/pot the Italian language or at any rate the other languages are missing. Also I am trying to register in the support area and also sent you email, it gives me access denied error when I try to enter the password. I have not received a response yet. I don’t understand if the Premium element plugins, and the others are updated automatically, because they report that you have to register on the relevant site to activate them PRO and it asks to be updated, but it doesn’t do it automatically. Can you also explain what needs to be done to make them updated ? Thank you
Hello, @tanyjazz,
1. If you want to translate the site into single language then you have to use the Loco Translate plugin, or if you want to translate the site into Multilanguages, then you have to use any one of the below plugins which are comaptible with the theme:
1. WPML Plugin
2. Polylang Plugin2. About support account registration issue, please write us via our email: udesignaizaz@gmail.com with your theme purchase code PDF file, so that we will check/verify and create the new support account for you.
3. About the plugins: You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by AndonDesign-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards Andon-Design.
Thank you very much for the very quick and exhaustive answer.Also I would like to congratulate you for the Template which has a very easy and automatic installation and update wizard management.Very important is the possibility to edit every single part and use the numerous collection of templates and sections already created by you. Truly Bravo. I think I will purchase this template again for developing other sites for Clients. I would recommend you to always develop and add new templates, so that the range of choices for various opportunities is wide. Thank you very much.
Hello, @tanyjazz,
You’re very welcome! We’re thrilled to hear that you found our template and installation/update wizard management helpful and easy to use. Your kind words and appreciation mean a lot to us.
We’re always working to expand our template offerings and provide even more options for your various projects. Your feedback and support are invaluable to us, and we’ll continue to strive for excellence in providing templates that meet your needs.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you again for your kind words and for considering us for your future projects.
Regards Andon-Design.
Hi, is the theme compatible with WP 6.3.1 ? Thank you for your reply.
Hello, @sitadi,
Yes the latest version of our theme 4.7.3 is fully compatible with the latest version of the WP 6.3.1
Regards Andon-Design.
I haven’t used this theme for more than a year and there are still reported bugs, especially in the Safari browser.
Can I install it on a subdomain and report the bugs again even though the support subscription has expired?
Hello, @MarceloTech,
One single license is for the one single live URL only, whether it will be main domain or subdomain. This is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from them as well.
And about your issues, please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
Regards Andon-Design.
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