23244 comments found.
Hello,
I am working on page speed and I enabled this feature temporarily ” Enable Web Font Loader for Google Fonts”
I want to disable it and when I do I am getting the following error:
Fatal error: Uncaught Error: Call to undefined method Redux_Instances::set_options() in /home/customer/www/absolutenootropics.com/public_html/wp-content/themes/porto/inc/admin/setup_wizard/speed_optimize_wizard.php:703 Stack trace: #0 /home/customer/www/absolutenootropics.com/public_html/wp-content/themes/porto/inc/admin/setup_wizard/speed_optimize_wizard.php(240): Porto_Speed_Optimize_Wizard->porto_speed_optimize_wizard_general_save() #1 /home/customer/www/absolutenootropics.com/public_html/wp-includes/class-wp-hook.php(310): Porto_Speed_Optimize_Wizard->speed_optimize_wizard_content(’’) #2 /home/customer/www/absolutenootropics.com/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(’’, Array) #3 /home/customer/www/absolutenootropics.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/customer/www/absolutenootropics.com/public_html/wp-admin/admin.php(259): do_action(‘porto_page_port…’) #5 {main} thrown in /home/customer/www/absolutenootropics.com/public_html/wp-content/themes/porto/inc/admin/setup_wizard/speed_optimize_wizard.php on line 703
Hello, @shaverty,
Please make sure that your are using the very latest version of the theme and plugins, please check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
It seems you are using some third party plugins and cache plugins as well, please try to disable the third party plugins including the cache plugin Siteground cache as well and check back again, might be one of the additional plugin generates this issue on your site.
Regards, P-THEMES.
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Hola, estoy experimentando un problema en mi sitio web después de haber realizado una migración a un nuevo tema Porto. Este problema afecta específicamente al funcionamiento del plugin WooCommerce, en particular, el sistema de registro de cuentas que se encuentra bajo la sección “Mi cuenta”. La situación se torna problemática cuando intento ingresar con una cuenta que ya se encuentra registrada en el sistema y, posteriormente, trato de recuperar la contraseña asociada a dicha cuenta. En lugar de ser redirigido al proceso de recuperación de contraseña, lo que ocurre es que me redirecciona a una página de error 404. Sin embargo, lo que resulta esencial resaltar es que la página destinada a la recuperación de contraseñas efectivamente existe en el sitio web; el problema se encuentra en que esta página no parece estar vinculada adecuadamente. Este enigma podría estar relacionado con los permisos de acceso o las configuraciones dentro del tema Porto?. Es posible que falten algunos permisos necesarios o que estos no estén configurados de manera correcta en el nuevo tema? lo que, a su vez, está generando esta redirección incorrecta y la aparición del error 404 al intentar llevar a cabo la recuperación de contraseñas de las cuentas de usuario.
Hello, @brendaxmarket,
The Registration/Password Recovery is not our theme core functionality, but it is related to the WooCommerce, so we suggest you to please once check by activating some default WordPress Theme like Twenty Twenty Three, to make it sure that the issue only persist with our theme or not?
If the issue still persist then we suggest you to please reach out to the WooCommerce support for the further assistance on this matter, they will guide you accordingly: https://wordpress.org/support/plugin/woocommerce/
Regards, P-THEMES.
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hola saben informacion acerca de esto ? La version 7.8.0 de porto/woocommerce/checkout/payment.php está obsoleta. La versión del núcleo es la 8.1.0, porto/woocommerce/checkout/review-order.php, La version 3.7.0 de porto/woocommerce/checkout/thankyou.php está obsoleta. La versión del núcleo es la 8.1.0, porto/woocommerce/content-product-cat.php
como puedo solucionar ese error?
Hello, @brendaxmarket,
Sorry for the inconvenience, It is showing only a couple of WooCommerce templates as outdated because WooCommerce released its update and that is why a couple templates of the theme are outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
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Recientemente, he estado experimentando un problema al intentar procesar pagos en nuestro sitio web. Cuando un cliente intenta realizar una compra de uno de nuestros productos, la página se reinicia de manera inesperada, y el pedido no se completa como debería. Pregunto si este error podría estar vinculado a la incompatibilidad que me mencionan?
Hello, @brendaxmarket,
We would appreciate it if you could test the issue by activating a default WordPress Theme such as Twenty Twenty Three. This step will help us ascertain whether the issue is related to our theme.
If the issue continues to persist even with the default WordPress Theme, it suggests that our theme is not the cause of the problem. In such a scenario, we recommend reaching out to WooCommerce support for further assistance.
Regards, P-THEMES.
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He probado el sitio web activando el tema llamado “Twenty Twenty Three” para determinar si ciertos errores persistían. Durante estas pruebas, llevamos a cabo una transacción de pago que fue exitosa, lo que significa que el proceso de pago funcionó correctamente mientras el tema “Twenty Twenty Three” estaba activado. Sin embargo, una vez que volví a activar el tema porto después de la transacción de pago exitosa, el error que estaba tratando de resolver volvió a aparecer.
Hello, @brendaxmarket,
Thanks for your testing, well then we have to debug it on your site, we would kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, I have reinstalled theme porto for new site, (all clear, server siteground), but when I import demo42 (with all content flag), my page is very different from what they should be. The lide is disallineated. Fonts, menus, images, are really horrible to look at and different from the demo. What did I do wrong? Can you suggest me something?
Hello, @enotrian,
We have tried to check your site but its on maintenance mode, We recommend to please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ we are confident that it will solve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
Regards, P-THEMES.
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problem solved. It was enough to switch to https as described by you A thousand thanks. Truly great support!
You’re Most Welcome!! 
How can I change the numbers of stars that each product have?
Hello, @marcelopontesmachado,
Unfortunately, there is no such possible option for this in our theme, so you should try with some Custom Code that better meets your requirements.
Alternatively, you can post it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ for the consideration of our dev team for future upcoming updates of the theme.
Regards, P-THEMES.
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Hello! sir please reset my purchase code.
Regards!
Hello, @kashfulecommerce,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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At https://www.portotheme.com/wordpress/porto/shortcodes/carousels/ how do you limit the 6 img DEFAULT carousel to 3 items from 6. Setting items to 3 shows 4 images. 4 seems to be the least it can be set to? Thanks
Hello, @hcanning,
Thanks for your contact.
Actually, I have tested the Carousel widget on our test site as you can see in this image I have set the widget and set the three slides: https://postimg.cc/Pvv854MC and here is the video result of the carousel it works fine: https://www.veed.io/view/7e6d4054-2335-488c-8691-49b8e81fa10f?panel=share
There is nothing wrong with the widget. The issue exists on your site. I suggest you to please contact us via our support system by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards, P-THEMES.
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My support expired so I can’t create ticket for free. We should be charging you guys for taking the time to report bugs and quality control your product. Please create a forum thread for bug reporting that doesn’t cost us moolah that anyone with a license can reply to. Where can I email a video of the issue if you’re still interested?
video of issue: https://www.veed.io/view/2fa0e508-018c-41fb-84e8-73d295ae7af8?panel=share – tested it against the default Porto HTML download files
Hello, @hcanning,
You can still contact us via our support system with support expired as well: http://portotheme.com/support OR you can write us via our email aizazawan55@yahoo.com so that we can have a look at your site.
Regards, P-THEMES.
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Hello, @mohammed-barhoum,
Please try to reactivate the theme with the same purchase code and let us know the result, we are confident that this will resolve your issue and if not then please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
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Hi, I hired a web designer last year to create my website using Porto Theme. He bought the License on my behalf but he didn’t give me a copy of it. Now I can’t update the version of my Theme without broken the site. I’ve made a staging site and try to update it 1st but I have an error message that the key is not valid. I can not use support team because I need to provide a license key. Could you please advise me what to do?
Kind regards, Marina
Hello, @cleopatrabeautypro,
I hope this message finds you well. We appreciate your continued support for our theme, and we are committed to ensuring that your experience with it is seamless and trouble-free.
To address the issue you have encountered, we recommend the following steps:
Theme Update: Please consider reupdating the theme on your live site. This step often resolves various issues and ensures that the theme is properly updated on your live site.
Contact Your Web Designer: If the theme update does not resolve the issue, we suggest reaching out to your web designer. Request the purchase code from them, as it is essential for us to provide you with the necessary assistance.
Once you have obtained the purchase code, kindly contact us with this code, and we will be more than happy to assist you in resolving the issue promptly and efficiently.
Please understand that, for security and licensing reasons, we require the purchase code to provide comprehensive support. If you do not have access to the purchase code, you may need to consider purchasing a new license for the theme.
We value your understanding and are committed to delivering the best possible support to ensure your satisfaction.
Thank you for choosing our theme, and please do not hesitate to contact us should you require any further assistance or have any additional questions.
Regards, P-THEMES.
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Hi, Thank you for your response. I don’t have access to the purchase code. If I buy new one will my site work properly and most of all look the same? There are some customisations and colour scheme that I don’t want to lose.
Hello, @cleopatrabeautypro,
Yes, If you will purchase the new license and re-register the theme with the new purchase code then you will be able to update the theme and plugins.
Regards, P-THEMES.
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I can’t find anything about social proof in the demos or documentation. Does this have any social proof option?
Hello, @franciscoanmes,
I would like to express our sincere gratitude for your expressed interest in Porto WordPress.
Regarding your inquiry about “social proof,” if by this term you are referring to recommendations from other users, particularly on your e-commerce platform, then the answer is indeed “Reviews.” Product reviews serve as a compelling means to endorse your products, and this functionality is readily integrated into both WooCommerce and our Porto theme by default.
Furthermore, I am pleased to inform you that our theme also offers the Sale Popup Content feature. You can access and configure this feature through the Theme Options menu under WooCommerce settings. For your convenience, a visual reference has been provided in the following screenshot: https://postimg.cc/5jBSGKHw
In addition to our native features, we recommend exploring third-party plugins available in the WordPress marketplace that may align more closely with your specific needs. One such option is https://wordpress.org/plugins/provesource/ . It is essential to note that our endorsement of this plugin is based solely on our research, and we advise you to use it with caution and at your own discretion.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to support you in optimizing your WordPress experience.
Thank you for choosing Porto WordPress, and we look forward to assisting you further.
Regards, P-THEMES.
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El inconveniente que estoy enfrentando en mi tema WordPress se encuentra en los archivos conocidos como “templates builder”. Estos archivos desempeñan un papel fundamental en la estructura y el diseño de mi sitio web, ya que son responsables de definir la apariencia de diversas secciones clave, como “All Block” (bloques generales), “Header” (encabezado), “Footer” (pie de página), “Single Product” (producto individual), “Product Archive” (archivo de productos), “Archive Single” (archivo individual) y “Popup Post Type” (tipo de publicación emergente).
Cuando intento acceder y editar estos archivos dentro del sistema de gestión de WordPress, me encuentro con una limitación importante: no tengo la opción de utilizar el maquetador visual de WP Bakery que normalmente facilita la creación y edición de contenido de manera visual. Me veo obligada a trabajar exclusivamente con código HTML y algunos atributos personalizados específicos del tema.
Esta restricción me está impidiendo aprovechar las ventajas del maquetador, lo que dificulta la edición y personalización de estas secciones de mi sitio web. Esto se traduce en una experiencia de edición menos eficiente y más propensa a errores, ya que la edición directa de código puede ser complicada, especialmente si no se está familiarizado con los detalles técnicos del tema en cuestión.
Mi problema radica en la falta de acceso al maquetador WP Bakery en los archivos de los “templates builder”, lo que limita mi capacidad de editar y personalizar el diseño de estas secciones de mi sitio web de manera eficaz y sencilla. Esto representa un desafío significativo en la gestión y mejora de la apariencia de mi sitio construido en WordPress.
Hello, @brendaxmarket,
Thank you for reaching out to us. In order to assist you effectively, we kindly request that you ensure the WP Bakery page builder for template builder has been enabled through the WP Bakery Role Manager, as illustrated in the screenshot provided at the following link: https://postimg.cc/dh2ZVsXC
Enabling the WP Bakery page builder for template builder is essential to access and utilize its full range of features and capabilities. Once this has been confirmed, please feel free to reach out if you require any further assistance or have any additional questions.
Your prompt attention to this matter is greatly appreciated. Should you encounter any issues or have any further inquiries, please do not hesitate to get in touch with us. We are here to help you.
Regards, P-THEMES.
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Gracias me funciono perfecto
You’re Most Welcome!!
Hi, Font awesome release their 6th version, so the new twitter icon is the X. When you will update the theme so I can put that icon? Thanks!
Hello, @jmoterorey,
Thank you for bringing this to our attention. We appreciate your interest in staying up-to-date with the latest developments, such as Font Awesome’s 6th version and the new Twitter icon (X).
We understand the importance of incorporating these updates into our theme to provide you with the best possible experience. Rest assured that we take user feedback seriously, and we will promptly forward this information to our development department for review. While we cannot provide an exact timeline at the moment, please be assured that we will consider adding the new Twitter icon (X) to our theme in a future update.
Your input is valuable to us, and we’re committed to enhancing our theme based on user suggestions. If you have any more feedback or questions, please don’t hesitate to reach out. We appreciate your patience and understanding as we work to improve our theme.
Thank you for your support and for choosing our theme for your project.
Regards, P-THEMES.
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There is #undefined on the checkout Url like https://www.ccc.com/checkout/#undefined
How to fix this ?
Hello, @chavansoft,
If you’re encountering the #undefined issue in the checkout URL of your site, it could be caused by a variety of factors. Here are some steps you can take to diagnose and potentially fix the issue:
Review Checkout Settings:
Go to WooCommerce settings > Checkout and review your settings. Make sure that the checkout page is correctly configured.
Check if you have any custom code or scripts that might be interfering with the checkout process.
Permalinks:
Go to Settings > Permalinks in your WordPress dashboard and make sure your permalink structure is set to something other than “Plain.” Common choices are “Post name” or “Day and name.”
Browser Cache:
Clear your browser cache and cookies or try accessing the checkout page in a different browser to see if the issue persists.
.htaccess File:
Ensure that your .htaccess file in the root directory of your WordPress installation is not causing any URL rewriting issues. You can try temporarily renaming it and see if the issue goes away (remember to rename it back afterward).
Contact WooCommerce Support:
If you’ve tried all of the above and the issue persists, consider reaching out to WooCommerce support or the developer community for more specific assistance.
Remember to backup your site before making significant changes, especially when deactivating plugins or modifying code. This allows you to restore your site if anything goes wrong during troubleshooting.
Regards, P-THEMES.
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The problem was with a plugin – Multi-Step Checkout Pro for WooCommerce
Hello, @chavansoft,
Sound’s Good!! that you found the culprit of the issue. We suggest you please reach out to the plugin Author for further assistance on this.
Regards, P-THEMES.
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I have purchased 3 licenses for Porto theme, I want to buy the 4th for another website, but I forgot what websites have the licenses activated on. However, where can I check what websites are connected with those licenses?
Hello, @sleeeplesss,
You have two licenses which are activated on sites: https://garminv1.monomedia.me/ & https://raysneedle.com/
And you can manage your licenses from here on this site: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
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I believe there is a big or conflict with Porto WPBakery 7.0. I have noticed on a few of our licensed sites when we update to WPBakery 7.0, the header element do not appear. As soon as I disable WPB 7.0, the problems disappears. Downloading to version 6.13.0 of WPBakery also eliminate the problem. We have used 7.0 of WPBakery using themes other than Porto and it works fine
Hello, @Bowerweb,
I hope this message finds you well. We have been made aware of the issue you are experiencing on your website. After thorough examination on our end, we have determined that the problem appears to be specific to your site.
To assist you in resolving this matter promptly, we kindly request that you contact us through our official support system. In your support ticket, please provide the following information:
Website URL: [Your Website's URL]
WordPress Admin URL: [Your WordPress Admin URL]
WordPress Admin Credentials: [Username and Password]By supplying us with these details, you will grant us access to your site, allowing us to investigate the issue first-hand. Our team is committed to addressing this problem on your site and providing the necessary assistance to resolve it effectively.
Your prompt response with the requested information will enable us to expedite the resolution process and ensure that your website functions seamlessly once again. Rest assured that your data and information will be handled with the utmost care and confidentiality.
We appreciate your cooperation and look forward to assisting you with this matter. If you have any questions or require further clarification, please do not hesitate to reach out to us through our support system.
Thank you for choosing our services, and we remain dedicated to delivering the highest level of support and satisfaction to our valued clients.
Regards, P-THEMES.
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Hello, I need to translate all categories in the search form, I tried using loco translate but it does not find the label, please tell me how to do it by editing the child theme or any option you have, thank you very much
Hello, @Lineas2021,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out.
Regards, P-THEMES.
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hello, I know I am out of support, but I need a small and quick help. Regarding the Horizontal filter 1 – I use tis filter since it works best for mobile, but on desktop I want the toggle to be always on, so never hide the sidebar. The website is https://jesypet.ro/shop/
Can you please help me how to do this? So the sidebar to be always open on desktop
Thank you!
Hello, @ClauGFX,
We regret to inform you that the desired feature is not available within our theme’s default settings. As a result, implementing this functionality will necessitate additional customization. However, we would like to kindly request that you reach out to us through our dedicated support system.
To assist us in addressing your specific requirements effectively, we kindly ask that you provide us with the following information:
Your website’s WordPress Admin URL and login credentials. Your Cpanel login details.
Once we receive these details, our team will thoroughly examine your setup to determine how we can best assist you in achieving your desired outcome.
We sincerely appreciate your understanding and cooperation in this matter.
Please do not hesitate to contact us if you have any further questions or require additional assistance.
Thank you for choosing our theme.
Regards, P-THEMES.
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Why is the slider function of the “Porto Product Categories” not working? Tried everything but it is not working. No errors, nothing but no slider function:(
https://imgur.com/a/R58c66MHello, @Precies,
We are sorry that you are facing an issue while using our theme actually, the widget is depreciated and we added the “PORTO POST GRiD” widget to our theme. You can use this widget to show the categories/widgets and show them on the site with different designs example “Grid, Slider” Here is the complete documentation on this widget how it works, and how to use it: https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/
Regards, P-THEMES.
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Thank you so much, that did the trick:)
You’re Most Welcome!!
Hi, Porto theme cannot install on my WordPress panel with porto.zip file. When I run the installation, it gives this error message: the link has expired. Please try again! Could you help to solve this problem please? Thank you so much?
Hi, porto theme cannot install on my wordpress panel with porto.zip file When I run the installation it gives this error message: the link has expired. Please try again! Could you help to solve this problem please? Thank you so much?
Hello, @berboubou1976,
The error message “The link has expired. Please try again!” typically occurs in WordPress when you’re trying to upload and install a theme using the WordPress dashboard, and it’s related to the upload time limit or the size of the file you’re trying to upload. Here’s how you can troubleshoot and potentially solve this issue:
1. Increase Upload Limits:
PHP Max Upload Size: Your server may have a maximum file upload size limit set in your PHP configuration that is lower than the size of the theme ZIP file. You can increase this limit by editing your php.ini file or by adding the following lines to your .htaccess file:
php_value upload_max_filesize 64M php_value post_max_size 64M
Replace 64M with the desired maximum upload size.
WordPress Upload Limit: WordPress itself has a maximum upload file size limit, which is often set to a lower value than your PHP configuration. You can change this limit by editing your WordPress wp-config.php file and adding the following line:
define('WP_MEMORY_LIMIT', '64M');
Again, replace 64M with your desired maximum upload size.
2. Timeout Limits:
If you’re facing timeout issues, you can try increasing the execution time limit by adding the following line to your wp-config.php file:
set_time_limit(300); // 300 seconds (5 minutes) or more
After following these steps, try installing the Porto theme again through the WordPress dashboard.
OR you can Install the theme manually via FTP or Cpanel as well: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
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Hello, we installed Porto with a child theme and Porto Patcher wants to apply some patches… but it shows this error message when it tries to: “The below patches could not be applied. Because your files have write permission or aren’t existed.” (copy&pasted it as shown, complete with the typo)
The files obviously have write permission or WordPress would have not been able to install Porto in the first place.. Assuming that the part about write permission is a typo, since the files do exist and are writable, i think that it actually cannot find the files it’s looking for because it seems that Patcher searches for them in the wrong place – it seems to look for them in the child theme instead of the main theme. Please note that the file path indicated in the patcher seems to be a relative file path… but relative to what? Active theme folder? Child theme or main theme?
Patches Path Patch Action porto/css/theme.css Should update porto/css/theme_rtl.css Should update
Hello, @incjournalcom,
I hope this message finds you well. We appreciate your patience while we addressed the patching issue you encountered on your site.
After conducting a thorough review on our test site, we are pleased to inform you that the patcher functionality is working impeccably. To resolve the issue on your end, we kindly recommend the following steps:
Navigate to your website's backend and access the Porto theme settings.
Locate the "Theme License" section within the Porto settings.
Within the "Theme License" section, please proceed to unregister the theme using the provided option.
After successfully unregistering the theme, re-register it using the same purchase code.
Once the theme has been re-registered, we recommend refreshing the patches and applying them.We believe that following these steps should resolve the patching issue you have been experiencing. However, if the issue persists despite your efforts, please do not hesitate to contact us via our dedicated support system.
To assist us in providing you with the most efficient support, kindly provide the following information:
Your website's WP Admin URL.
Login credentials for the WP Admin area.By providing this information, you will enable our support team to access your site directly, investigate the issue thoroughly, and take the necessary steps to resolve it promptly.
We value your satisfaction and are committed to ensuring that your experience with our product is seamless. If you have any further questions or concerns, please feel free to reach out to us at your earliest convenience.
Thank you for choosing our product, and we look forward to assisting you in resolving this matter.
Regards, P-THEMES.
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Thank you, deactivating and re-activating the same license seems to have worked and patches have now applied correctly.
Sound’s Good!!
