16505 comments found.
Hi, when actived Advanced Custom Fields, blank edit page elementor, when deactivated Advanced Custom Fields, load edit page elementor but preloader load eternely
I can´t edit elementor pages
Hi, If you’re experiencing any problems with your website, I suggest you create a new topic on the given page and share your concerns. Our team members will look into it and offer solutions to make sure your website is operating smoothly. You can access the link here: bit.ly/3rOQGpe.
Warm regards.
Is there any way I can lock my articles and visitors have to subscribe the newsletter, and upon successful mail confirmation, they can view the articles
Hi, please refer to the links provided below:
https://wpmailsmtp.com/best-content-locker-plugin-for-wordpress/ https://www.wpbeginner.com/wp-tutorials/how-to-add-content-locking-in-wordpress/Bests.
I meant doesn’t your theme has the similar feature?
I’m using another theme that does solve the problem, But looking at your theme for my new website.
The Jupiter X theme does not include this particular feature, so you will need to install a third-party plugin to add it
Hi, I’m getting this threat message: ” Jupiter X Core <= 2.5.0 – Unauthenticated Arbitrary File Download”. How do I fix this?
Hello, The current version of Jupiter X Core is 3.4.6
you can download it after logging in:
https://themes.artbees.net/dashboard/releases/For further details, please refer to the link provided below:
https://themes.artbees.net/docs/bundled-plugins/Bests.
I am running 3.4.6 and still get this error.
???
To resolve any issues with your website, I recommend creating a new topic on the provided page and submitting your concerns. Our colleagues will investigate and provide solutions to ensure your website is functioning properly. Here’s the link: bit.ly/3rOQGpe. Best regards.
Hi, After upgrading to the latest version of JupiterX (4.3.6) and Jupiter X Core (3.4.6) and Jet WooBuilder components (2.1.6.1), several things that previously worked normally stopped working. For example, the minicart widget content does not show up. The WooCommerce Additional Variation Images and Swatches PRO plugin and YITH WooCommerce Request a Quote plugin, which worked fine before, also stopped working properly. I disabled JupiterX for a while and enabled the Storefront theme, and everything started working properly. JupiterX in the latest version or some component of it (JupiterX Core or Jet WooBuilder) causes a ton of errors. Will there be a version coming out soon that includes fixes? Thanks
Hi, Yes, rest assured that if there is any issue, it will be resolved in future versions.
I suggest creating a new topic on the page linked below and submitting your issues so that our colleagues can investigate and solve them for your website.
bit.ly/3rOQGpe
Bests.
Thanks, I created a new topic on the JupiterX forum
Hi Support.
After updating Jupiter X Core plugin, the menu dropdown and counter stopped working.
I believe Jupiter X Core plugin having compatibility issues with Elementor. How do we rollback or install older version of Jupiter X Core plugin?
Hi, The Jupiter X is always be compatible with the latest Elementor versions. For more assistance I kindly request you to create a new topic on the following page:
bit.ly/3rOQGpe and our team will guide you through the process. Regards
Hi, quick suggestion for the next update: Since there are some upcoming accessibility regulations in the EU (and I personally think it’s a good thing as well) there is one quick fix for the scroll to top button you could implement: It’s missing a discernible description. My understanding of https://dequeuniversity.com/rules/axe/4.7/button-name is a simple addition of aria-label=”Scroll to top of page” to the button element should do the trick. If I missed the possibility to add an individual text for this somewhere in the theme I’d be glad to get a hint where to find it.
Hi, i’m sorry to write here, but the item support is not working.
I want to registered my website but i’m stuck with the same problem impossible to solve: When i enter my code: Purchase code is already registered! Below its written: You have no product registered yet! So if my code is already in use somewhere and i don’t see it, i can’t delete it.
So i can’t ask for help because i can’t register. I have no website registered. So please help !
Hello,
Your purchase code is used on this website: fid*.com and you can revoke it if you want: https://themes.artbees.net/docs/revoking-api-key-x/
If you want, you can inform me, I will invoke it
With respect
*revoke
please revoke it, i can’t alone
Done, please check
Hi, I purchased this a while back and it was great. I went to install this again on a new website before purchasing another new license and there is a lot of problems with css loading and the jupiter dashboard section in admin. I plan on purchasing a new license but how can I be sure these issues will be resolved once i do?
CSS inside elementor doesn’t work either. I downgraded to wordpress 6.2.. still lots of errors. Please advise as I’d like to purchase license and get this project rolling
I think I figured it out.. appears to be an issue with the browser
recently wpbakery have released plugin version to 7.0 : https://kb.wpbakery.com/docs/preface/release-notes/ , jupiter(legacy) theme download package still have old plugin version 6.13.0 (WPBakery Page Builder (Modified Version)) , can you please update package with new plugin
Hi there,
Sorry for the delay, we will update it very soon. you can expect an update within the next couple of days. I appreciate your patience.
Regards
Hi there i am trying to use my license in a new project and appers me “Purchase code is already registered!” but i am not using in more websites what can i do? waiting for your response ASAP. thanks and BR.
Hi I would like to sincerely apologize for the delayed response. I just revoked the license and now you can use it in another website with no restriction, regards
ok thanks i will try later! Best Regards
Does this theme integrate with Jupiter5?
hi, SVG logos upload but they do not show upon saving.
Hi, Please accept my sincere apologies for the delayed response. Please enable SVG Support in Jupiter X > Control Panel > Settings.
Best regards
Additionally, when a button is on the left and a picture is on the right, the picture will cover the bottom half of the button when seen on a mobile device (tested on Android 4.3 and by simply making the screen size small enough to make it responsive on my laptop). The “Powerful Page Composer” section with the green FIND OUT HOW button can be viewed here: https://perfecthouseofpugs.com/
I have an active license. cannot register it on a website because it says it already in use… it is not in use. i am facing this issue from last 2 years . first i thought it is stollen . but now after reading some comments i got to know that it is an ISSUE
Hello, Please accept my sincere apologies for the delayed response. Your purchase code is used on this website: bookfrie*.com 5 years ago and you can revoke it if you want: https://themes.artbees.net/docs/revoking-api-key-x/
If you want, you can inform me, I will revoke it
With respect
Sir i have deleted the old code but i cant do these steps as i have already deleted jupiterx from my website and i am using a different theme from 3 years
Revoking the API Key To revoke the old API key from your website:
1. Go to your website dashboard in Jupiter X > Control Panel > Home.
2. Click on the Deactivate Product button.
After the steps above, you will be able to generate a new API key and register your theme from scratch.
now tell me how i can revoke it .
Hi,
You don’t need to do steps 1 and 2. Just generate a new API key and register your theme from scratch
I have an active license. cannot register it on a website because it says it already in use… it is not in use. cannot contact support until i register the license that i cannot register because it is supposedly in use! it is NOT in use.
you know what? nevermind… i want a refund for a website and support system that is lacking in the worst way
Hello Gina I’m Sam from the Artbees support team I am sorry to hear that you are unhappy with our support system. We value your feedback and are always striving to improve our services. I revoked the license and now you can use it on another website without restriction Please try again and let me know if there are any problems. We apologize for any inconvenience caused and hope you will give us another chance. Thank you for choosing us.
Hi can someone please get back to me i logged a support ticket #174823
HI, please accept my sincere apologies for the delayed response. We have replied to your ticket. Regards
Hi! Presale question. Can you use JupiterX3 to do the following customisations:
1.) Customize the look of the “My Account” page completely of users/customers who register on the website?
2.) Can it be used to customise the Wordpress Default Admin area?
Thank you for expressing your interest. I’d be happy to address your questions:
Absolutely, we provide extensive customization options for the login, registration, and “My Account” sections of WooCommerce. Our in-depth widgets are designed to facilitate these specific modifications.
No, we do not offer such customizations, and it’s considered a poor practice for plugin vendors to provide them. Even with the introduction of the new WordPress admin design (https://make.wordpress.org/core/2023/07/12/admin-design/), the encouragement to refrain from making significant alterations to the admin area is even more pronounced.
I hope this information proves helpful. If you have any further inquiries, please don’t hesitate to ask.
Please update bundled plugin “Advanced Custom Fields PRO” ASAP to at least version 6.1.7. The on your Artbees website current bundled plugin version with Jupiter-X is version 6.1.6 and vulnerable to Cross Site Scripting (XSS). See link: https://patchstack.com/database/vulnerability/advanced-custom-fields-pro/wordpress-advanced-custom-fields-pro-premium-plugin-6-1-7-auth-stored-cross-site-scripting-xss-vulnerability?_a_id=350
Maybe an update this way after the weekend (4 days). It’s no small thing such a Cross Site Scripting (XSS) security vulnerability?
Hi, sorry for the delay, We have updated all bundled plugins and you can now access them through your dashboard.
hi, can you please deregister my purchase code as I have deleted the domain with which I activated the theme? Thanks
Upon review, I couldn’t locate any purchase code registered under your current or previous Envato usernames. Kindly reach out to us via email and provide the license code you wish to revoke.
Thank you
Hi, I noticed links in elementor columns stop working after updating WP 6.3 JupiterX 3.4.3 Elementor 3.15.2
Also Sidemenus not working anymore when clicking on burger icon nothing happens. Same behaviour with Shopping Cart elementor button for menus.
Hi, I hope this message reaches you in good health. In order to effectively address the issues you are experiencing, I kindly request that you provide us with additional information. It would be greatly appreciated if you could share more details with us. Alternatively, if you could create a new topic on the following page: bit.ly/3rOQGpe, our dedicated support team will be able to thoroughly investigate the matter and work towards resolving it for you. Your cooperation is highly valued, and we are committed to providing you with the necessary assistance. Best regards
already created the topic in the forum
