26704 comments found.
After updating to the latest theme and plugin versions, lot of my fonts have changed. Not sure why. I have a previous version, but I want to have the updated versions. I am not sure why. I have never had a problem like this before. Biggest problem is the website logo has disappeared.
Hi there,
Could you please navigate to Qode Options > General and Save your options to see if this resolves the issue.
If you still encounter issues please provide us with your website URL so we can check this.
Thank you.
Support
Select Portfolio part of
Qode Interactive
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how do i update the bridge theme … is it under bridge dashboard
Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped.
Support
Select Portfolio part of
Qode Interactive
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Hi there,
Could you please update Bridge Core and Bridge Tours plugin as well. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped.
Support
Select Portfolio part of
Qode Interactive
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GREAT SUPPORT! Yes it works now! Thank you so much 5 stars
Hi there,
Glad we could help
Support
Select Portfolio part of
Qode Interactive
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I am trying to deregister my theme. I overwrote my website with a new theme, but bridge still seems to be registered with it and I would like to use it on another website instead.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Select Portfolio part of
Qode Interactive
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Hi, my portfolio List (QCode) Widget it’s not editable in elementor editor after latest update of theme https://imgbox.com/nIbfug4I
Ok I’ve solved
I am sorry. the problem wasn’t in the theme but in my head which didn’t remember a setting
Hi there,
We are glad to hear that you managed to solve this
Support
Select Portfolio part of
Qode Interactive
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hello the layersliderwp is still appearing to be showing up compressed it looks good from the back end but the front end of the website lost is color .. the bridge theme just sent a message from the code theme saying that this theme works best with Revolution slider ..
should i just change my slider to revolution slider ??? i just downloaded the file from you guy with layerslider zip drive i think i want to change the slider to see if it the slider showing up funny..
Hi there,
Since it is a bit hard to tell from here please try to submit a ticket to our Help Center and one of our support agents will assist you and check everything on your end.
You can use both of the Sliders if you wish, or you can choose to use either one of them. We do have different templates for each so it depends on what you wish to achieve.
As we already mentioned it is best to contact our support team so the can check and help.
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Hi, updating to Version 29.8, the portfolio single item pages doesn’t loads. Okay better description of the problem, the portfolio page (single item portfolio) loads but the preloader does not disappear thus covering the page (making it appear that the page does not load)
Portofolio List widget doesn’t work and it’s ineditable with elementor
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, thanks for replying, my support period has expired and I cannot forward the ticket to your support center. Should I renew the support period for a problem that arises from a theme update?
Ok I’ve solved
I am sorry. the problem wasn’t in the theme but in my head which didn’t remember a setting
Hi there,
We are glad to hear this you managed to resolve this.
Support
Select Portfolio part of
Qode Interactive
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When i import demo content selecting “ALL” in the dropdown, the homepage wont import. I dont know what to do! Help!
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still need assistance with this, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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my website is not working suddenly in proper way after updating wp wp version to the latest 3.6.1.. is there any solution for this probelm? once i activate the theme this error shows up (There has been a critical error on this website. Please check your site admin email inbox for instructions.)
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
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I have purchased two license under my company’s name. Both domains are no longer attached it them and the sites are obsolete. How do I connect the registration to the new site that I am building?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I need to change the logo link to an external one..
I have tried some plugins like (Easy Logo Link Change or SMNTCS Custom Logo Link) but it didn’t work.
Can you tell me how to do it?
Regards. Sebe.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Support expired ;(
I sent you an email yesterday 
Hi there,
Do you perhaps have a request ID as we could not locate any open request from the email you are registered with.
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No, I’m sorry but I don’t have it.
But it is true that I have sent two emails with the same content that I have posted here.
Thanks
Hi there,
You can always try with a bit of custom JS.
So please navigate to Qode Options -> General -> Custom JS field and add the following JS code inside – put the correct destination URL instead of Google URL:
$j('.q_logo a').attr('href', 'https://www.google.com/');If you want the link to be opened in a new browser tab, add the following JS as well:
$j('.q_logo a').attr('target','_blank');Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great. It works
Thanks.
Hi there,
We are glad to hear this!
Support
Select Portfolio part of
Qode Interactive
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hi, How can I find out which site my code is active on?
Hi there,
Thanks for writing in!
You can always do it on your end from our help center.
If you still need assistance with this, we would appreciate it if you could send us a mail to our help center providing your purchase code in it and our team will provide you with the fix until the update is released.
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Hello, the Bridge Cores is reported with a vulnerability. When will an update be available to fix this security risk please?
Hi there,
It is in the progress of updating and it will be released next week. If you need assistance with the security vulnerability, we would appreciate it if you could send us a mail to our help center providing your purchase code in it and our team will provide you with the fix until the update is released.
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Thank you guys! Much appreciated!
Hi there,
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Same here: the wordfence report indicates a vulnerability in the Bridge Core <= 3.0.9 and no known patch available > https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/bridge-core
Are you planning to resolve it soon?
Thank you
Hi there,
It is in the progress of updating and it will be released next week. If you need assistance with the security vulnerability, we would appreciate it if you could send us a mail to our help center providing your purchase code in it and our team will provide you with the fix until the update is released.
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Thank you so much. E-mail sent
Hi there,
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Hello, the wordfence report indicates a vulnerability in the Bridge Core, how can this be resolved? because it doesn’t show me any updates in wordpress either
Hi there, It is in the progress of updating and it will be released next week. If you need assistance with the security vulnerability, we would appreciate it if you could send us a mail to our help center providing your purchase code in it and our team will provide you with the fix until the update is released.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My exisiting wordpress website was deleted. I want to use this license in a new domain. How do I do that?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have to management a website, coded by other people, with Bridge version 11.2. How can i check if template has a valid license?
Hi there,
If you have purchased the theme you will be able to get the purchase code for the theme from your Envato account so please check that and as you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
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I recently updated all plugins and theme files. After the updates woocommerce cart page layout appears broken. This is also a system warning: bridge/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Product type
Premium Themes (purchased on ThemeForest) Purchase Code 090c3e6a-269a-44e8-8814-2dd91e562a7e Support for “Bridge – Creative Elementor and WooCommerce WordPress Theme” item has expired. Profile
Qode Choose ThemeForest author Theme
Bridge – Creative Multi-Purpose WordPress Theme Choose your theme Please select a category you need assistance with
How to install and activate a theme/plugin In a few words, tell us what your enquiry is about my sider when out of date can you help me activate it again Provide a detailed description about this issue my layerslider plug in i cant update and its up to the theme author to give me access so i can update it Please enter the details of your request. A member of our support staff will respond as soon as possible. Related URL www.adepttextiles.com Would you like to grant us access to your WordPress admin? No Yes Please note that the provided credentials will not be saved or stored in any database. Attachments No file chosen
Support for “Bridge – Creative Elementor and WooCommerce WordPress Theme” item has expired.
your support center says they don’t help people with this theme any more it has expired i cant send any messages
what do i do if it says Support for bridge creative eliminator and woocommerece wordpress theme has expired
it says that the support for the bridge theme has exprired i cant get ahold of the help center they dont want to talk
how can we do this another way can you send me a email i can contact
can you contact layslider and let them know that i have a bridge theme … i can get contact with layslider .. you can scan my wesbite and see that i have this theme
Hi there, Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hi,
I am trying to activate the Elementor but it keeps crashing the site. When I try to input the Bridge license code it just keeps saying “Please wait…” Please advise? I can’t even seem to create a support ticket to reach out to you guys.
Hi there,
We did encounter temporary issues thaat has been resolved with the API and ticket submission but now this has been resolved and you should be able to do this without any issues.
If you still encounter difficulties feel free to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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