917 comments found.
Where are the controls for modifying the large header banner with page title show, plus bread crumbs. Using the turn off page title does not work. Can it be adjusted or turned off in the CMS? Or does this require modifying the theme files?
Hi,
Please read more this documentation: https://docs.oceanthemes.site/engitech/on-off-page-header-in-pages/ or https://docs.oceanthemes.site/engitech/page-header/
Thank you for your using our theme!
Hey,
I have just renew my support because I wanted to upload on my engitech the ‘Career page’.
I do not find the way to get it uploaded in my wordpress Engitech.
The second point is that I have many pages that are written with mistakes, they do not appear like in the real version.
Could you help me please.
Thanks, Alexis
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have purchased a license for this theme, may I know for how many sites do I have license to use this theme for
Hi,
Each regular license of the Engitech theme corresponds to one domain.
Thank you for using our theme!
Do we have a license option where we can use for multiple domains?
Hi,
Yes sure, You can use an extended license for multiple domains: https://themeforest.net/licenses/standard
Thank you!
Hi
Is it also possible to change the collours? Because my logos are in a different collour
And also is it possible to add my custom logo?
Thanks for the reply
Regards,
Hi,
Sure, you can easily customize the colors of your entire website and change your logo.
Thank you for your interest in our theme!
I am a prospective buyer, Do you have some designed sections that I can import and use?
I mean 30+ Pre-designed Layouts & Perfect Inner Pages
Hi,
You will have all the elements after importing the demo. Included 30+ Pre-designed Layouts & Perfect Inner Pages.
Thank you for your interest in our theme!
Hello I have strange issue with header mobile menu the menu on my mobile phone are not working. when i click on some item is notting happened it is not navigate to any page my website is https://wcs.co.il if you need to access to website please add me your ip adderss and your country because i have firewall that block ips
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello, I would like to change some elements in single post. How can I do it? For example photo of author.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello.
I would love to try your theme but what is the refund process like? If I don’t feel comfortable with the theme, would I be able to get one?
Thanks.
Hi,
Please read more the Envato refund policy: https://themeforest.net/page/customer_refund_policy
Thank you for your interest in our theme!
Hi team, My website’s format has gone wrong since a recent theme update I assume. I believe it is something to do with Elementor. Now, all columns have become rows and I cannot figure out how to fix this. Could you please advise how to rectify this issue? Thank you.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I cannot find the Purchase Code and cannot see this theme under downloads in ThemeForest. I bought this theme when I had a subscription with ThemeForest for downloading unlimited items, however I don’t have this subscription anymore. I’m not sure if it is the reason I cannot find the theme download in my account. Without the Purchase Code, I cannot submit the ticket. Could you please advise how to obtain this code? Thank you.
Hi,
1, Please update Engitech theme Latest Version 1.7.0.
2, Update Elementor 3.16.4 and WordPress 6.3.1
3, How To Fix Custom CSS Not Working: https://elementor.com/help/custom-css-not-working/
Thank you!
Hi, I updated Wordpress to v6.3.2. Elemantor Version 3.17.1. Engitech Version: 1.1.1. I cannot update Elemantor as I don’t have access to downloads.
Below is the reply I received from Theme Forest support.
(Hi Prageeth, Thanks for reaching out. My name is Sophie from the Customer Success Team. First, we’d like to apologize for the long wait. We received an abnormally high volume of tickets. Regarding your request, there are no subscriptions available for our Envato Market items as they are one-time purchases. However, I looked into your prageeth83 account and confirmed you had an Elements subscription which is probably the one you used to download the item you’re referring to. I will forward this to the Elements team so that they can further assist and they will be in touch shortly. Best, Sophie Customer Success Agent)
I can purchase it again to minimise this confusion and reinstall the theme. I really like your theme and do not want to change it.
1. What is the best practise to avoid these formatting issues in the future? I keep updating the plugins and Wordpress and still this happened. I have experienced the same issue with previous themes (from different author) as well.
2. Am I able to upgrade to Elementor Pro (by paying separately)?
Thank you for your assistance.
Hi,
1, You need a purchase license to activate the automatic updates feature for Engitech themes. You can easily update your theme directly in the WordPress admin page.
2, You do not need to purchase or upgrade to Elementor Pro version.
Thank you!
Thank you. I bought the theme again as a separate transaction (and not as a part of Envato Subscription) and saved the licence keys for future ref. Formatting issue was fixed after updating to latest theme. Thank you for your help.
Great work, Thank you for using our theme!
Hello Can loading be removed before displaying the site? Loading with percentage and logo
Hi,
Yes, you can easy disable the preloader in theme options: https://docs.oceanthemes.site/engitech/preloader/
Thank you for your interest in our theme!
Sorry, how can I ask for refund? I accidently purchased the wrong template.
Hi, We will check and process your refund as soon as possible. Thank you!
Hi is there any update on this? thank you so much!
Hi, your refund has been processed, Thank you!
Hi,
I’m creating a Saas startup that features chatbot support, which will be only available for users with a paid membership plan. I”m using a WP plugin for the chatbot.
My queries are -
1. Do I need to buy a separate membership plugin for this to work with your theme? If so, which one is recommended.
2. For after-login pages, how/can I use the theme builder? This is right now crucial for me. For instance, I need my after-login pages will be - A Dashboard Page - A Blog Page - A Knowledge Base Page - A page where Chatbot will appear. - A page for User Profile where they can change their profile picture/password. - A Page for Membership Details info. (so, I’ll need a login/signup page as well)
3. Do I need the Elementor Pro version?
4. Do you have any google pagespeed insights score screenshots to share?
5. The key concern is I”m not a tech-guy. So, I do need to accomplish the project without needing to touch code, at least initially. Can I rely on the functionalities to work with my requirements?.
Hi,
Yes, you can use this Membership plugin: https://codecanyon.net/item/ultimate-membership-pro-wordpress-plugin/12159253
2, Yes, you can build a after login page by Elementor plugin.
3, Not needed Elementor Pro plugin.
4, Sorry, we have not.
5, You’ll be build the website from demo content and our Documentation guide, support system.
Thank you for your interest in our theme!
Can you please fix? The theme is having some issues when Elementor Pro Version 3.16.1 is activated. The sticky header is not working also the mobile header.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hello, I need urgent support as the website design has been corrupted without any change since months, i checked also my test site https://testing.ie2tek.com/ and has the same issue, the testing site has not been touched two years ago
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi there – we just noticed that all Engitech Elementor widgets have disappeared including the menu on our site We are using latest version of Elementor 3.16.0
Please assist as soon as possible.
Please disregard! We resolved this by updating the theme with the Envato market plugin – thank you!!
Great work, Thank you!
Hello, the only difference from here to the theme in envato elements is the support?
Hi,
Please read more this article: https://help.elements.envato.com/hc/en-us/articles/5348875382809-What-is-the-difference-between-Envato-Elements-and-Envato-Market-
Thank you for your interest in our theme!
Hello Engitech support team. Your documentation isn’t clear to me. would you please give me video instructions to change all the icons on my website?
this is my site.https://jetsonswebdesign.com
I want to change all the icons. please send a video instruction so I can put any custom icons from Flaticons. Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I bought the template and I get the message “Could not unzip the package. The theme does not have the stylesheet style.css.”, I can not use it and I feel ripped off….
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly: https://help.market.envato.com/hc/en-us/articles/202821510
Please watch the video guide before setup your website:
https://www.youtube.com/watch?v=sVgZ6y_ThkUThank you!
Hi,
When I update Elementor it breaks the layouts used in the Engitech theme. Is there a fix for this? I’m using theme version 1.1. My support has run out but I thought this was such a big deal you would want to show support for this.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please use the theme latest version, Automatically Update the Engitech theme by 1-Click with Envato Market Plugin: https://envato.com/market-plugin/
Thank you!
Thank you so much. Amazing help. Really appreciated. Your fix worked a treat.
Great work, Thank you!
I’m trying to upload the theme to my account but I’m getting a message back stating “The package could not be installed. The theme is missing the style.css stylesheet.”. Please send me a package with the style.css stylesheet so I can upload this.
Hi,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly: https://help.market.envato.com/hc/en-us/articles/202821510
Please watch the video guide before setup your website: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Thank you!
Thank you. Currently, I am unable to add in the Slider Revolution plugin on the site because I don’t have a license key to activate updates. Can I get this license key from you or is there another way I can add it in?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
