7265 comments found.
Hi,
WordPress returns an error when I try to update the plugins. The updates run in the background but an error message is shown in the admin panel. The error is appearing from thegem-elementor/plugins/plugins.php file. I read through the code and saw that this file deals with the plugin and theme updates. Maybe it’s interfering with WordPress’s update system.
Please try to fix this error in new updates.
Thank you.
This is the details of the error:
Error details
An error of type E_ERROR has occurred on line 301 of the file /var/www/html/wp-content/themes/thegem-elementor/plugins/plugins.php. Error message: Uncaught Error: Attempt to modify property “response” on null in /var/www/html/wp-content/themes/thegem-elementor/plugins/plugins.php:301 Stack trace: #0 /var/www/html/wp-includes/class-wp-hook.php(310): thegem_pre_set_site_transient_update_themes() #1 /var/www/html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /var/www/html/wp-includes/option.php(2053): apply_filters() #3 /var/www/html/wp-content/plugins/breview/inc/classes/class-msbr-lic-base.php(60): set_site_transient() #4 /var/www/html/wp-includes/class-wp-hook.php(310): MSBR_Lic_Base->{closure}() #5 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #6 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /var/www/html/wp-admin/includes/class-plugin-upgrader.php(385): do_action() #8 /var/www/html/wp-admin/includes/ajax-actions.php(4611): Plugin_Upgrader->bulk_upgrade() #9 /var/www/html/wp-includes/class-wp-hook.php(310): wp_ajax_update_plugin() #10 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #11 /var/www/html/wp-includes/plugin.php
For your information, this issue most probably happens with PHP 8 and 8.1. It seems to work without the error in PHP 7.4. So, please try to make the plugin updater PHP 8 ready in the next release.
Thank you.
Hi, TheGem is 100% compatible with PHP 8.x . Kindly provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your configuration.
Hi, I can’t create a support ticket from the Support page because my support time has expired. I installed TheGem on a fresh installation and the error still appeared. Can you please double check if the plugin updates are not getting interfered by the theme?
Thank you.
Hi, no need for a support ticket, just use the contact form on this page https://themeforest.net/user/codexthemes
It’s very disappointing that you don’t reply to emails. I asked why WP Rocket no longer worked even though it was bundled with the theme when I bought it and never got a reply.
Hi Dan, your message has landed in the wrong folder, sorry for the delay. We have replied, kindly check.
Hi unfortunately we have deleted our licence accidentally , it is a single licence and not been used anywhere else, I cannot now activate the theme to use, can you reset the licence please? I can’t contact you thought support as it has expired.
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check.
I have problem, I have 2 licenses, I just activated one few years ago, now I am trying to install the new one which is not activated anywhere, it says you have reaches the activation limit, would you please reset the activation code? it starts with: 3c37a084 thanks
I just found where is the issue, it has been solved, thanks
Hi, thank you for letting us know.
Hi, I like this theme a lot and I already have 2 licenses, I have a client that sells textiles by width and height, do you have such a feature in WooCommerce? I already built the code but I think it would be better if it is native in your theme
Hi, sure, you can simply organize it in TheGem using the product attributes or product custom fields. kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and share more details on your project requirements, thank you.
it is like this one here: https://woodemos.extendons.com/pricingcalculator/?product=demo-product
if it is possible to be a integrated in your system as an option it would be amazing, non of theme here has this option, while it is very easy to be coded
I have did the code, with better css, if you want I can give it to you for free to implement it in the theme, if you want
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes , thank you.
Oliver, I inquired about the Sticky Header(Mobile Version) not working for another client site I’ve been working on – Rapid Junk Removal. I tried to use the Header template builder again for this website – Buffalo Website Builder and once again it’s not working for the mobile version but is working for the laptop version. Browser used is – Chrome. Can you kindly drop the code that you included in the Rapid Junk Removal website to get the Mobile Sticky Header built using the Header Template builder to work? I appreciate it as always.
Mark Pogo Buffalo Website Builder
Hi, this should be working out-of-the-box if you have setup it correctly, kindly check https://docs.codex-themes.com/article/202-sticky-header . If this still doesn’t work for you, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes
Since the latest Update 5.9.2 the TheGem Theme Elements (for Elementor) Plugin won’t update. It stays as 5.9.1 and even after updating it will be version 5.9.1 asking to update to 5.9.2…
Hi, kindly recheck, it should be working
Thanks a lot! It does update now 
Is it possible to contact support over a license key problem? No longer have support, just need to ask a few questions regarding license keys that I have. Thanks.
Hi, sure – kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL.
Hello, I’ve just purchased your theme with the intention of using the ‘yacht-boat-rental’ demo. However, after installing the theme, I can’t find this demo available for import. Can you assist me?
Hi, thank you for your purchase, the demo should be there, we have replied on your email request, kindly check
Thank you for your prompt response. I’ve also replied to the sent email.
After updating to PHP version 7.4, Elementor isn’t loading and seems to take an eternity. We’ve also updated to the latest WordPress version 6.3 and the theme. However, post and page editing has become impossible after these updates. Is it an issue with PHP version compatibility or the WordPress version itself? Please address the Elementor problem and help resolve any issues related to WordPress and PHP versions. It would be greatly appreciated if you could specify the compatible WordPress and PHP versions.
Hi, we have replied on your email request, kindly check. Regarding compatibility: TheGem is 100% compatible with the latest version of WordPress. It is also compatible with your PHP version, although this version is already slightly outdated.
Can we work with Bakery for the pages and Elementor for the blog?
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes so we can discuss your requirements in detail
My support finished, I asked here, maybe you can help:
I want to change my theme from Bakery to elementor.
When I click on activate, the wordpress admin dashboard gives me this error:
Fatal error: Cannot redeclare thegem_portfolio_video_background() (previously declared in /home/xxxxxx/public_html/wp-content/plugins/thegem-elements/inc/post-types/portfolios.php:525) in /home/xxxxxx/public_html/wp-content/themes/thegem-elementor/functions.php on line 4384
Any idea?
I tested on another website, with the same The Gem them, the same exact error displayed!
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
How can I submit ticket if my support is finished? I want to know how to migrate from The Gem WPBakery to Elemntor.
Hi, no need to submit any tickets, just send us a message via our contact form https://themeforest.net/user/codexthemes . You have requested regarding your error, we would be happy to check, but first please provide your purchase code via our contact form and your website’s URL.
Wow, thank you. But I started working on a staging website, dont you think it is better than migrating from WP Bakery to Elementor directly on the same host?
I sent you a message from the form on the side bar of the page you gave me. I am working on multiple staging models, kindly remove the activation limit if possible.
Hi, we have replied on your email.
I dont see anythimg
Received, thank you
Replied to the message.
Hi! Can this be used for a business pages with events directory listing with calendar, booking and mult-vendor features?
Hi, yes, sure. Kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes so we can discuss the requirements of your project, thank you.
Hi;”My website’s gallery appears fine, but I’m encountering the error shown in the attached image while editing with Elementor. How can I fix this?”
http://www.dijigami.com/wp-content/uploads/2023/09/Ekran-goruntusu-2023-09-12-192519.pngHi, kindly provide your purchase code via our contact form at https://themeforest.net/user/codexthemes
Greetings, I had the theme activated on an old website so I migrated it to my new URL, the old website along with the domain was deleted. Now I want to activate the theme on my new site and it won’t let me. It tells me it is being used on another website. I want to write to support and they won’t let me because it expired, but I can’t pay $41 to ask support a question.
I already solved the problem, I saw where it can be deactivated.
Hi, thank you for letting us know.
import the example with wpbakery, import all the text, import it without formatting even if I change it in the theme options and with the correct tags (H2) https://prnt.sc/NTglejPdRC3v
how he gives it to me: https://prnt.sc/aSwBf_iDvtSu
as seen in your sample: https://prnt.sc/WrbS6aAeYrFL
https://codex-themes.com/thegem/sites/agency-creative-light/Hi, looks like the theme’s css has not be regenerated or you have some caching plugins where you need to empty the caches. Kndly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your current configuration.
I want to use Yacht & Boat Rental / Listing but it is not there even though my theme is updated to Version 5.9.1 August 29th, 2023
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your current configuration.
user can select trading platform and chose a plan . can i do this with your template ??
Hi, thank you for your request. Sure, you can use tabs&tours content element for adding the option to switch between different content (in this case: plans). For more details kindly contact us via our contact form at https://themeforest.net/user/codexthemes
Hi, I am getting the follwing error on my website.
I have updated theme to latest version.
Any ideas?
Warning: require(/home/windmadness/public_html/wp-content/themes/thegem/inc/pagespeed/lazy-items.class.php): failed to open stream: No such file or directory in /home/windmadness/public_html/wp-content/themes/thegem/inc/pagespeed/pagespeed.class.php on line 3
Fatal error: require(): Failed opening required ’/home/windmadness/public_html/wp-content/themes/thegem/inc/pagespeed/lazy-items.class.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home/windmadness/public_html/wp-content/themes/thegem/inc/pagespeed/pagespeed.class.php on line 3
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hey, I have bought 6 licences for this theme. It’s awesome but now getting this message on one of the sites…
Parse error: syntax error, unexpected ‘if’ (T_IF) in /home/windmadness/public_html/wp-content/themes/thegem/functions.php on line 173 There has been a critical error on this website.
I have installed the latest version of the theme and updated WP
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hi, why the theme shows a thumbnail of images that I upload and not the original resolution? How can I deactivate this, regards
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.
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