7212 comments found.
HI, this plugin that came with the theme: Wordpress Page Widgets 26/09/2022 Is giving high vunerability warning. Is this plugin required or does the theme work without it? Also latest update did not include Layer slider update – Anne
Hi, the page widgets plugin has been updated to the latest version for a while already and doesn’t have any vulnerabilities. It is distributed via our own repository where everything is being constantly tested and updated by our team. The plugin is not required, you can skip installation of this plugin if you wish. The latest LayerSlider plugin should be actually included. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code so we can check it for you. Thank you.
In portfolio galleries with WP Bakery, the hover effect icon has disappeared. Great job. Every time I update, I have to restore all the settings because they get lost.
Hi, did you make any customizations in the theme files (and not using the child theme)? Can you please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and purchase code so we can check? Thank you.
Hey there does The Gem version 5.9.2 have all the demo it shows on it website because according to the changelog, Fashion Shop Minimal Demo has been added since version 5.6.0 but i still can’t find it on the Demo import page..
Hi, yes, we confirm, that all demos are included, both as Elementor and WPBakery versions. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, we will check this for you.
You say Slider Revolution is included but when I try to use one of the templates in Slider Revolution it tells me I need to upgrade.
Is there some sort of licence key for activating it? It feels like someone is being misleading.
Hi, Revolution Slider is included and all premium tools and functions are available, you don’t need any separate license. All premium slider templates of TheGem demos are included as well. The access to the premium library of the third-party templates is not available as it is not a plugin itself, it is a separate service of the third-party provider. Kindly check this article regarding the bundled plugins: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . The same link is on TheGem item page here on themeforest, there is no misleading. For any further questions or requests kindly contact us via our contact form at https://themeforest.net/user/codexthemes , thank you.
Okay, I expected you would say that, but I spent an hour choosing one of the templates in Slider Revolution and only found out when I tried to install it that I would have to pay.
Moving on, can you tell me how to remove the infuriating white bar that goes along the very top of the page?
Hi, as said, TheGem includes a lot of prebuilt premium sliders you can choose from. Regarding the white bar kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and URL of your website – we will check this for you. Thank you.
Hi all,
I really like your theme and the options I could see in the documentation or comments. But before buying I have a few questions if I may 
1. Since I consider some plugins necessary, I’m interested in their compatibility or a suggestion for an alternative plugin, because I couldn’t find it in the comments. I’m interested in the compatibility of these plugins: All In One WP Security, WPForms Lite, Yoast SEO, Polylang, W3TC and Fast Velocity Minify. The most important one for me is this one for security (AIO) if you have experience with it and your theme
2. If I understood the terms of the license correctly, I could have an active license on localhost, a live site and a subdomain, for example stage.mysite.com, at the same time.
3. Does the theme have any plugins that are mandatory to install?
4. Does WP Rocket come free with the theme, where can we find which plugins are bundled?
5. Does the theme come with any additional Elementor widgets/extensions?
6. Are the demos made in Elementor PRO? Do we need Elemenotor PRO?
7. I’m a little worried about the speed of the page, when I go to the demos via mobile phone and when I click on the toggle button, there is a delay every time. After the first time, everything is always in order. How can we know how your sites are performing?
Thank you in advice!
Hi, thank you very much for your request.
1. We confirm, that TheGem is 100% compatible with the listed plugins. Moreover, in regard to caching and minifying – you don’t need to install this plugins as TheGem offers the built-in one-click optimization feature, covering all the needed optimizations. Kindly check here https://codex-themes.com/thegem/features/performance-seo/
2. Yes, correct.
3. Only TheGem Elements plugin (with all the core features) and the page builder of your choice (WPBakery or Elementor). Nothing more.
4. No, WPRocket is not bundled, however, as said in p. 1 TheGem comes with its own one-click optimization feature. The premium plugins bundled are WPBakery Page Builder, Revolution Slider and LayerSlider
5. Sure, TheGem Elements plugin extends the basic free Elementor version with many premium features and tools.
6. The demos are made with basic free Elementor and TheGem elements plugin (see p.5). You don’t need to purchase or to use Elementor Pro in order to work with the demos. All these demos are available both for Elementor and WPBakery page builder, so you can choose the page builder you prefer.
7. Not quite sure what exactly do you mean with the toggle, kindly contact us via our contact form at https://themeforest.net/user/codexthemes so we can discuss this in more details.
Thank you.
Hi, Thank you for reply. 4. I see somewhere on other comments that wp rocket comes bundled, so I thought it was. 7. Ok, I am.
Thank you again.
I want to add a forum maybe buddy press, can It be used with this theme with ease?
A membership website?
Hi, kindly contact us via codexthemes.ticksy.com and provide more details on your request and requirements, thank you
Hello,
Do the new listing demos include booking reservations with buy option?
Hi, yes, you can combine listing and ecommerce features, sure. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on your project.
Hi,
WordPress returns an error when I try to update the plugins. The updates run in the background but an error message is shown in the admin panel. The error is appearing from thegem-elementor/plugins/plugins.php file. I read through the code and saw that this file deals with the plugin and theme updates. Maybe it’s interfering with WordPress’s update system.
Please try to fix this error in new updates.
Thank you.
This is the details of the error:
Error details
An error of type E_ERROR has occurred on line 301 of the file /var/www/html/wp-content/themes/thegem-elementor/plugins/plugins.php. Error message: Uncaught Error: Attempt to modify property “response” on null in /var/www/html/wp-content/themes/thegem-elementor/plugins/plugins.php:301 Stack trace: #0 /var/www/html/wp-includes/class-wp-hook.php(310): thegem_pre_set_site_transient_update_themes() #1 /var/www/html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /var/www/html/wp-includes/option.php(2053): apply_filters() #3 /var/www/html/wp-content/plugins/breview/inc/classes/class-msbr-lic-base.php(60): set_site_transient() #4 /var/www/html/wp-includes/class-wp-hook.php(310): MSBR_Lic_Base->{closure}() #5 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #6 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /var/www/html/wp-admin/includes/class-plugin-upgrader.php(385): do_action() #8 /var/www/html/wp-admin/includes/ajax-actions.php(4611): Plugin_Upgrader->bulk_upgrade() #9 /var/www/html/wp-includes/class-wp-hook.php(310): wp_ajax_update_plugin() #10 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #11 /var/www/html/wp-includes/plugin.php
For your information, this issue most probably happens with PHP 8 and 8.1. It seems to work without the error in PHP 7.4. So, please try to make the plugin updater PHP 8 ready in the next release.
Thank you.
Hi, TheGem is 100% compatible with PHP 8.x . Kindly provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your configuration.
Hi, I can’t create a support ticket from the Support page because my support time has expired. I installed TheGem on a fresh installation and the error still appeared. Can you please double check if the plugin updates are not getting interfered by the theme?
Thank you.
Hi, no need for a support ticket, just use the contact form on this page https://themeforest.net/user/codexthemes
It’s very disappointing that you don’t reply to emails. I asked why WP Rocket no longer worked even though it was bundled with the theme when I bought it and never got a reply.
Hi Dan, your message has landed in the wrong folder, sorry for the delay. We have replied, kindly check.
Hi unfortunately we have deleted our licence accidentally , it is a single licence and not been used anywhere else, I cannot now activate the theme to use, can you reset the licence please? I can’t contact you thought support as it has expired.
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check.
I have problem, I have 2 licenses, I just activated one few years ago, now I am trying to install the new one which is not activated anywhere, it says you have reaches the activation limit, would you please reset the activation code? it starts with: 3c37a084 thanks
I just found where is the issue, it has been solved, thanks
Hi, thank you for letting us know.
Hi, I like this theme a lot and I already have 2 licenses, I have a client that sells textiles by width and height, do you have such a feature in WooCommerce? I already built the code but I think it would be better if it is native in your theme
Hi, sure, you can simply organize it in TheGem using the product attributes or product custom fields. kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and share more details on your project requirements, thank you.
it is like this one here: https://woodemos.extendons.com/pricingcalculator/?product=demo-product
if it is possible to be a integrated in your system as an option it would be amazing, non of theme here has this option, while it is very easy to be coded
I have did the code, with better css, if you want I can give it to you for free to implement it in the theme, if you want
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes , thank you.
Oliver, I inquired about the Sticky Header(Mobile Version) not working for another client site I’ve been working on – Rapid Junk Removal. I tried to use the Header template builder again for this website – Buffalo Website Builder and once again it’s not working for the mobile version but is working for the laptop version. Browser used is – Chrome. Can you kindly drop the code that you included in the Rapid Junk Removal website to get the Mobile Sticky Header built using the Header Template builder to work? I appreciate it as always.
Mark Pogo Buffalo Website Builder
Hi, this should be working out-of-the-box if you have setup it correctly, kindly check https://docs.codex-themes.com/article/202-sticky-header . If this still doesn’t work for you, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes
Since the latest Update 5.9.2 the TheGem Theme Elements (for Elementor) Plugin won’t update. It stays as 5.9.1 and even after updating it will be version 5.9.1 asking to update to 5.9.2…
Hi, kindly recheck, it should be working
Thanks a lot! It does update now
Is it possible to contact support over a license key problem? No longer have support, just need to ask a few questions regarding license keys that I have. Thanks.
Hi, sure – kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL.
Hello, I’ve just purchased your theme with the intention of using the ‘yacht-boat-rental’ demo. However, after installing the theme, I can’t find this demo available for import. Can you assist me?
Hi, thank you for your purchase, the demo should be there, we have replied on your email request, kindly check
Thank you for your prompt response. I’ve also replied to the sent email.
After updating to PHP version 7.4, Elementor isn’t loading and seems to take an eternity. We’ve also updated to the latest WordPress version 6.3 and the theme. However, post and page editing has become impossible after these updates. Is it an issue with PHP version compatibility or the WordPress version itself? Please address the Elementor problem and help resolve any issues related to WordPress and PHP versions. It would be greatly appreciated if you could specify the compatible WordPress and PHP versions.
Hi, we have replied on your email request, kindly check. Regarding compatibility: TheGem is 100% compatible with the latest version of WordPress. It is also compatible with your PHP version, although this version is already slightly outdated.
Can we work with Bakery for the pages and Elementor for the blog?
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes so we can discuss your requirements in detail
My support finished, I asked here, maybe you can help:
I want to change my theme from Bakery to elementor.
When I click on activate, the wordpress admin dashboard gives me this error:
Fatal error: Cannot redeclare thegem_portfolio_video_background() (previously declared in /home/xxxxxx/public_html/wp-content/plugins/thegem-elements/inc/post-types/portfolios.php:525) in /home/xxxxxx/public_html/wp-content/themes/thegem-elementor/functions.php on line 4384
Any idea?
I tested on another website, with the same The Gem them, the same exact error displayed!
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
How can I submit ticket if my support is finished? I want to know how to migrate from The Gem WPBakery to Elemntor.
Hi, no need to submit any tickets, just send us a message via our contact form https://themeforest.net/user/codexthemes . You have requested regarding your error, we would be happy to check, but first please provide your purchase code via our contact form and your website’s URL.
Wow, thank you. But I started working on a staging website, dont you think it is better than migrating from WP Bakery to Elementor directly on the same host?
I sent you a message from the form on the side bar of the page you gave me. I am working on multiple staging models, kindly remove the activation limit if possible.
Hi, we have replied on your email.
I dont see anythimg
Received, thank you
Replied to the message.
Hi! Can this be used for a business pages with events directory listing with calendar, booking and mult-vendor features?
Hi, yes, sure. Kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes so we can discuss the requirements of your project, thank you.
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