377 comments found.
Hi how can we edit static header when we scroll the page same header is displaying i want to edit how please guide.
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
in this elementor 2 demo is categorized 1 to 12 demo import and other is 13 to 16 demo i want to import both how ?
Hi ,
Based on your needs you can import the demo content.
Either home 1 to 12 or 13 to 16 or both the demos.
Any other issues please submit the ticket here -> https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
header is not set up properly even when I watched the tutorial link
Hi ,
We used page option for some pages so you need to disable that—> please submit this issues through ticket -> https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
please can you send me the instructions how i can change the logo on my website
Hi ,
Please follow this -> https://themepanthers.com/documentation/creote-documentation/basic-setup.html#setlogo
The update header path is Creote—Header
An please submit this issues through ticket -> https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I have purchased the theme but when i try to activate it, it gives following error. “Error: Failed to connect to the purchase code validation endpoint: cURL error 28: Connection timed out after 5000 milliseconds”
Hi ,
Appearance - Customise - Staging site – Enable Staging and start your work.
An please submit this issues through ticket -> https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Extremely well supported. I appreciate all the help.
Thanks for your appreciation 
slider is not showing full images on mobile, how can we fix ?
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
have activated theme once and uninstalled wordpress due to some error, when I again tried to activate it displayed “purchase code already active”, please inform how to deactivate previous code and how to activate new installation
Hi,
We replied your ticket please follow the ticket.
Thanks
Created staging site and tried to import demo but got following error
Import Complete! Your import completed, but some things may not have imported properly.
Hi ,
Follow the ticket.
Thanks
Hi,
i am facing to import data issues in WP Theme, can you provide the guide line or buy another license, my existing purchase code is here: 111e6a89-31ac-4146-9518-a4d4de730d98 – 11 Dec 2022
I will buy this theme than help me or import demo data. Please let me know.
Thanks
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello, I bought the creote theme last March. When I checked today to update the plugin in wordpress, the element used disappeared. my web page also became messy. I can’t submit ticket because it’s past 6 months support. does this theme only last for 6 months and need to be repurchased?
Hi ,
This is not your purchased account. so please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello Why is this theme not working properly, I updated the site logo, the whole site is messed up and nothing from my site is shown?
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
I imported the demo but there are no forms for MC4WP (in the demo). Is this included? Can you send xml. Also the Social Icons on the Footer/Header don’t display the icons. Any idea why?
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi, I am having issues with the menu bar, can you assist me? I tried changing the logo but the changes and the menu item but its not working. I wish it was a little simple.
Hi ,
Follow this video to change content and log in header -> https://themepanthers.com/documentation/creote-documentation/basic-setup.html#setheaderAny other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
in default footer how to change © 2023 Steelthemes to my company specific.. I found no options in theme settings???pls help
Hi ,
You need to create the footer.
Go to Creote -> footer -> add new create the footer and go to Creote -> theme option -> footer settings -> enable custom footer and choose the footer. https://themepanthers.com/documentation/creote-documentation/basic-setup.html#setfooter
Any other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
HI,
Iam unable to import the demo content
Regards
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hi Pal, How can we add custom icons/images in social media icons in Header and footer
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello Team, I installed correctly your theme and designed pages, footer, header, and so on but one month later when i tried to login on the wordpress dashboard i noted that the “Footer”, “Header”, “Service”, and other items on the left wordpress menu, related on your theme, were missing. Furthermore, the footers, the headers and, other pages were missing on the website. Could you suggest me some advice? thanks in advance.
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello Team, I would like to deregister my purchase code as there was a problem in my first installion. Please help
Hi ,
Go to Creote - welcome - click deactivate theme.
or please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
how to add favicon
Hi ,
1) Log in to your WordPress website. When you’re logged in, you’ll be in your ‘Dashboard’:
2) Click on ‘Appearance’. ...
3) Click on ‘Customize’. ...
4) Click on ‘Site Identity’ and add your favicon under ‘Site Icon’.
Any other issues please submit your ticket here https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello there, just purchased the theme and updated to the last update, however I cannot import the WPbakery version demo, server error please check on your side and assist, Thank you
Hi ,
Can you please send me the error screenshot through ticket.
Please submit the ticket here -> https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks
Hello,
We recently purchased support for check and solve our problem in uploading header image for pages.
Please review screenshot by below URL
https://gbtpl.co.in/error/NOTABLETOUPLOADHEADERBACKGROUNDIMAGE.jpgAlso in case i need to share you admin details then how can i do the same.
Please Help me solve this problem.
Thank You
Hi ,
Go to appearance—theme check update notification is there or not
if notification there means update the theme or submit the ticket here -> https://steelthemes.ticksy.com/home/100019165/ Our support team will assist you asap.
Thanks