6689 comments found.
XStore: Important: When checking the server it was found that my CPanel was sending emails to demo@8theme.com. This is not approved. How and why this was set up by 8Themes. Must stop.
Dear Westerminstergold,
Thank you for reaching out to us regarding the email address issue.
Firstly, could you please specify which demo version you have imported into your website? This will help us provide you with more accurate assistance.
Regarding the email address “demo@8theme.com,” please be assured that it is not a real email address and is only used for demonstration purposes. This email address should not be sending any actual emails or causing any issues on your live website.
To resolve this matter, you may need to change the email settings in the content you received after importing the demo. If you have any specific questions or need guidance on where to update the email address, please let us know, and we’ll be happy to assist you further – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi, i have presale question .Please tell me, can all the photos on the demo version be used for commercial use for free in my online shop or do they have a paid license? Thanks
Hello, @itiko,
Thanks for showing your interest in Xstore WordPress Theme.
https://xstore.helpscoutdocs.com/article/34-demo-content
Images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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8theme team
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Hello, @itiko,
In order to set the menu item image for all departments, you can change or remove the menu item images from the Appearance > Menu section. Please refer to the image provided here
https://ibb.co/hYMvHrN
The dropdown menu for all departments is sourced from a Static block, which can be easily edited or changed using Elementor according to your requirements. Please refer to the images provided at the following links:
https://imgur.com/soKqh9J , https://imgur.com/DXP1wJu and https://imgur.com/fgMqDkU
Furthermore, we invite you to watch this video –
https://www.youtube.com/watch?v=7QluEYxznKs
which explains how to create an All departments menu with static blocks.
We hope this information helps.
If you have any further questions, please don’t hesitate to reach out to us. We’re here to help.
Kind Regards,
8Themes Team.
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If you are planning to add multiple videos to each single product in the gallery, then read this before purchasing.
The video upload feature in single product page comes with high restrictions.
we cannot change the position of “uploaded video” in single product page. Its limited to be either at the first or at the end of single product page images gallery.
Cannot “upload” multiple videos to a single product page’s gallery.
On iPhones the uploaded video in a single product page gallery will not fetch the cover image of the uploaded video. Hence if the video is made as the first item, then it will look like the gallery is blank/empty.
I found out that there is a flaw so informing fellow buyers. Also the author’s support team is saying that they will not be working on this feature anytime soon or until there is high demand for this feature. The only way out it to put a request and wait for a indefinite period cluelessly.
Dear rayanmathew,
Thank you for sharing your concerns regarding the video upload feature in the single product page gallery.
We appreciate your feedback and understand the limitations you’ve outlined, particularly the inability to change the position of the uploaded video within the gallery and the challenges on iPhones with video cover images.
We also want to clarify that your observations are accurate, and at this time, we do not have immediate plans to address these specific limitations unless there is a substantial demand from our user community.
We apologize for any inconvenience this may cause and appreciate your understanding. Your feedback is valuable to us, and we will certainly consider it in future updates and improvements to our product.
If you have any further questions or require assistance with any aspect of our theme or product, please feel free to reach out to our support team. We are here to help and provide solutions to any issues you may encounter.
Thank you for bringing this to our attention, and we hope you continue to enjoy using our product for your projects.
Kind Regards, The 8Theme Team
Hello,
I can’t update the “WooCommerce Dynamic Pricing & Discounts” plugin. It asks for purchase code, but when I enter my purchase code I get the message that the code is not valid. Can you please fix this problem?
I can’t open a topic because my support is expierd but because this is a functional error I think it must be resolved outside of the support subscription.
Thanks in advance.
Hello, Farcela,
Thank you for contacting us and for using XStore.
Please read this article first – https://xstore.helpscoutdocs.com/article/37-plugins-update
The WooCommerce Dynamic Pricing & Discounts plugin will be updated on our site soon – https://www.8theme.com/downloads (within the next 24 hours, due to the weekend).
Sorry for such a delay and please be patient.
Kind Regards,
8theme team
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Dear Support Team,
Thanks for your nice work on this excellent theme, it’s impressive with many powerful, customizable, and user-friendly features!
I just encountered a little puzzle with sticky header customization as a newbie:
1. I installed XStore Advanced Sticky Header via XSTORE Control Panel – Plugins Installer as shown in this screenshot https://prnt.sc/P98QH8USXGdv
2. With the above plugin installed and activated, there are both “Header Sticky” and “Advanced Sticky Header” menus in Header Builder as shown in this screenshot https://prnt.sc/HaJkJ6I-Mxay , meanwhile, the latter one has higher priority;
3. But how could the sticky header be set just the same as shown in demo https://xstore.8theme.com/elementor/demos/niche-market02/ ? I tried settings in “Advanced Sticky Header” but it’s a little complicated as well as it’s flexible; After all, I deactivated the plugin “Advanced Sticky Header”, the “Header Sticky” is working and the sticky header is set as expected, as shown in this screenshot https://prnt.sc/7qyzVFSAAFib
Therefore, something possible suggestion for this puzzle:
1. Make “Header Sticky” and “Advanced Sticky Header” mutually exclusive: When “Advanced Sticky Header” plugin is installed and activated, hide or disable “Header Sticky” settings automatically; On the contrary, when “Header Sticky” enabled, disable “Advanced Sticky Header” settings automatically;
2. Rather than extra “Advanced Sticky Header” plugin, make an integration of the menus “Header Sticky” and “Advanced Sticky Header” since they are both aiming at sticky header and their settings are somewhat overlapping.
Hello, Mike652638,
Thank you for contacting us and for using XStore.
We encourage you to post your request on our Taskboard at https://www.8theme.com/taskboard/. If your request garners sufficient support from other customers, our development team will consider incorporating it in one of our future updates.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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I need your help. i updated new version of theme i got error. This is “Your theme does not natively support menus, but you can use them in sidebars by adding a Navigation Menu widget on the Widgets screen.” How can I fix it?
Hello, Thush1989,
Thank you for contacting us and for using XStore.
Our theme uses Header Builder and you don’t need to choose menu location from Appearance > Menus but you need to choose that in Theme Options > Header builder > Menu. Watch video tutorial on how to create header using header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
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8theme team
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In the old version of the theme, there was a feature we were using – the Top Panel dropdown. However, in the new theme version, I couldn’t seem to locate this feature.
Could you kindly provide some guidance on how to implement the Top Panel dropdown in the new version of the theme?
Hello, MassiveMedia,
Thank you for contacting us and for using XStore.
We kindly request you to reach out to us through the contact form available on this webpage – https://themeforest.net/user/8theme. We would appreciate it if you could provide a more detailed description of the feature you are interested in, as we are currently unclear about the specific functionality you are seeking.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Did lots of updates today – WooCommerce had an update, so did XStore. Now my add to cart button is missing on the single product page. One other thing – I did activate the fake live viewing – but deactivated does not bring back the add to cart button.
Nevermind…It just reappeared
Hello, Cindysays,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the most recent version of XStore is fully compatible https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update with WooCommerce. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
Kind Regards,
8theme team
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I can’t activate the license for Slider Revolution. I couldn’t even after the purchase, but then it wasn’t critical. But the code doesn’t work now. (not even “license has expired”, but simply “bad request”) Unpleasant. What could be the problem?
Hello, YjinAlex,
Thank you for contacting us and for using XStore.
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives. Registration of these plugins is not necessary. They will function perfectly without any need for activation. The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
The Premium version of the Slider Revolution plugin does not come bundled with any theme on ThemeForest – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
You can find the archive “Revolution sliders from XStore Demos” here – https://www.8theme.com/downloads/ It contains all sliders from our demos.
If you purchased the Slider Revolution plugin directly (separated from your theme), and face a problem, you need to contact the authors of the plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you by email – https://themeforest.net/user/8theme
Kind Regards,
8theme team
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Good evening, after installing the XStore theme I installed the “Loco Translate” plugin to translate into Spanish some text strings from the theme and the “XStore Core” plugin that were kept in English.
My question is if there is any problem if I decide to translate the entire theme (xstore-xstore-es.po) and the “XStore Core” plugin (xstore-xstore-core-plugin-es.po) from their official translations. Would the conversions I already made be replaced and updated to Spanish?
Thank you.
Greetings.
Hello, @JH_1978,
We would like to clarify that if you download the translation files and subsequently upload them to your site, it will replace the existing files that contain some pre-translated strings.
Therefore, we recommend that you first download the pre-translated files from the site, upload them, and then reapply the translation to the new files.
For further guidance, please refer to our theme documentation at the following links:
https://xstore.helpscoutdocs.com/article/30-base-theme-translation
https://xstore.helpscoutdocs.com/article/103-translation-files-update
We also have a video tutorial available for your convenience. You can access it through the following link:
https://youtu.be/WYBlzdJs5PU?feature=shared
Please remember to rename the files to xstore-en_US.po and xstore-core-en_US.po for proper functioning.
We trust this information will be of assistance to you.
Best Regards,
8Theme’s Team
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Ok, I’ll review it and do the corresponding tests.
Thank you.
Hello, @JH_1978,
Thank you for your prompt response. We are glad to hear that you’ll be reviewing the information and conducting the necessary tests. If you have any questions or require any further assistance during this process, please don’t hesitate to reach out to us. We’re here to support you every step of the way.
Thank you once again for your cooperation.
Best Regards,
8Theme’s Team.
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Please help me change color link in blog
Hello, @Webproldh,
Thank you for choosing our theme and reaching out to us.
We kindly request you to provide a screenshot of the issue regarding the color link in the blog that you wish to alter. This will enable us to examine the issue and assist you appropriately.
You can upload the screenshots at https://imgbb.com/ and share the links with us through the private content area of the topic on our support forum.
Additionally, we request you to create temporary wp-admin access. This will allow us to examine your settings and provide the necessary assistance.
To grant wp-admin access, you can create a new user account with an administrator role via the Dashboard. Please share the wp-admin URL, username, and password with us through the Private Content area.
We kindly request you to create a new topic on our support system where you will receive a comprehensive response. Please note that this section is exclusively for presales queries.
We appreciate your understanding.
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8Theme’s Team
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Is there a way to change the speed of the Animated Headline text widget?
Hello, @justinfeagley,
Thank you for reaching out to us and for utilizing XStore.
We kindly request you to provide us with a screenshot of the issue you are encountering and also the name and screenshot of the element as well which you are using on your site. Specifically, we would like to understand what changes you wish to make to the speed of the Animated Headline text widget.
Additionally, we would appreciate it if you could create temporary wp-admin access for us. This will allow us to review your settings and assist you more effectively.
To grant us wp-admin access, please create a new user account with an administrator role via the Dashboard. You can then provide us with the wp-admin URL, username, and password through the Private Content area.
We also request you to create a new topic on our support forum where you will receive a comprehensive response. Please note that this section is reserved for presales queries only.
We appreciate your understanding.
Best Regards,
8Theme’s Team
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I require immediate assistance, but my support has expired. The issue is with the navigation menu, cart, and account menu, which are exhibiting a transparent background when in tablet mode, and no items or menus are displayed. It functions correctly on mobile devices, but when switching to tablet mode, it fails to display any content. You can refer to the provided screenshots for a visual representation:
Navigation Menu: https://prnt.sc/9K7WMMvAZF_Z Account Menu: https://prnt.sc/xHLsfYfr8wyc
Your prompt attention to this matter would be greatly appreciated.
Hello, @michaelteye,
We appreciate your utilization of our theme and your effort to reach out to us.
To facilitate your request, we kindly ask you to create a topic on our support system where you will receive a comprehensive response. Please note that this section is exclusively for presales inquiries.
For us to provide you with a precise and tailored solution, we require the URL and temporary access to the wp-admin of your website. This can be provided through the private content area of the topic, allowing us to examine your settings in detail.
To grant wp-admin access, you may create a new user account with an administrator role via the Dashboard.
Furthermore, to address your query effectively, could you please provide us with the exact screen size of the tablet where you are encountering the issue via support topic?
Best Regards,
8Theme’s Team
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I can’t create a topic on your support system because my support has expired, I barely contact you for support but now I can’t create a topic.
Hello, Michaelteye,
Please use the free contact form on this page – https://themeforest.net/user/8theme , to contact us by email. Do not forget to describe your request one more time in the meail and provide URL of your site.
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8theme team
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I have sent the email, thanks
Hello, Michaelteye,
Answered by email.
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8theme team
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Seen, thank you for your prompt response and support.
Hello, Michaelteye,
You’re welcome!
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After an update, shop filters show all product attributes instead of only applied to particular products under the category. Also, the hidden class hasn’t been properly defined – missing class=”hidden” and shows li hidden instead without parentheses and class.
Hello, @donaceli,
Could you kindly specify the exact widget you are utilizing? We would appreciate it if you could provide a screenshot from the following path: Appearance > Widgets > Shop Sidebar.
For comprehensive assistance, we recommend referring to our support system where you will receive a complete response. Please note that this section is exclusively for pre-sales inquiries.
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8Theme’s Team
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Hi, it said the theme has newest update already, but why my registered site hasn’t got the update notif on the theme (appearance tab)
Hello, @nurilariefin,
We are pleased to inform you that the latest version of the XStore theme is 9.1.14. If you are utilizing this version, you will not receive any notifications in the Dashboard > Updates section.
Please note that if you rename the parent theme folder, you will not be able to update the theme automatically and will not receive any notifications.
We recommend following these steps:
1. Unregister the theme - https://prnt.sc/fIdNdLjNXJai
2. Re-enter the purchase code and register the theme
3. Navigate to Dashboard > Updates > click the 'Check again' link https://prnt.sc/yygl09After completing these steps, you should be able to update the Xstore theme & Xstore Core Plugin without any issues.
Alternatively, you can manually update via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
Should you have any further questions or concerns, please feel free to contact us. Our support team is always ready to assist you.
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8Theme’s Team
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I just jump to step 3 and it is very useful, thanks!
Hello, @nurilariefin,
Thank you so much for your feedback! We’re thrilled to hear that you found Step 3 to be useful. It’s our goal to make the process as user-friendly and effective as possible.
We would like to inform you that the problem you were experiencing was due to your WordPress system cache, which updates every three days. This was reason why update notifications are not frequently displayed.
We trust this information will assist you in resolving the issue.
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8Theme’s Team
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hello, please, help..
i’ve updated woocomnerce to the latest version, and now, homepage woocommerce admin area is white.. https://prnt.sc/y2M1pqteYkFA
Hello, @tstoicescu,
Thank you for getting in touch with us.
We are pleased to inform you that a new theme update will be released within a week or early by our team. In the meantime, you have the option to downgrade your WooCommerce plugin version and wait for our next theme update.
We kindly advise you not to update WooCommerce prior to the theme update in the future. Information regarding compatibility can be found in our changelog – https://xstore.8theme.com/update-history/
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8theme team
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Hello. I need help urgently. (Although my support has expired…) My online store has a shop page, obviously. I need to add another page that only shows products on sale. But this page must have a sidebar just like the store page.
How can I do this? I’ve already searched the 8theme forum and I can’t find any solution. Can you help me please?
Hello, @luisfilipebispo,
1) If you are interested in adding an additional page that exclusively displays products on sale, kindly follow the steps below:
1. Navigate to your WordPress dashboard.
2. Select 'Pages'.
3. Click on 'Add New Page'.
4. Edit the new page using Elementor.
5. Add the 'Products Grid' element.
6. Under 'General', find 'Data Source'.
7. Select 'On-sale Products'.Once you have completed these steps, please scroll down to ‘Open Product’ and toggle ‘Show Sale Label’ to the ON position. Don’t forget to update your changes.
For your convenience, we have attached the images for reference.
https://imgur.com/o6fZuNp
https://imgur.com/RNPabDZ
2) To display the sidebar on a custom or additional page, kindly follow these steps:
1. Navigate to the specific page you wish to edit.
2. Select 'XStore options'.
3. Proceed to 'Layout'.
4. Here, you will need to select 'Sidebar Position', 'Widget Area', and 'Sidebar Width' according to your preferences.Please refer to the attached image for further clarification.
https://imgur.com/DIvfk2y
Kindly be informed that the sidebar widgets on Shop/Category pages are only functional on the archive pages and not on custom-created pages.
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8Theme’s Team
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Thank you for your help. I’ve already added the sidebar, and visually this is what I want!
However, there is one thing that is not working. When I click on one of the categories or subcategories in the sidebar, I am redirected to the store’s main page. I’m on the “ON SALE” page, so I have to continue just seeing the discounted products.
Hello, @luisfilipebispo,
Regrettably, the feature you are seeking is not feasible with the available options, as previously detailed in our last correspondence. Please note that the sidebar widgets on Shop/Category pages are only operational on the archive pages and not on custom-created pages.
Therefore, you may need to explore third-party plugins at your own discretion, or it may necessitate additional customization.
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8Theme’s Team
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Need update please
Your theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hello, @nurilariefin,
We appreciate your continued use of our theme and your recent correspondence with us.
We kindly request that you refer to the instructions provided in our theme documentation concerning the issue of your theme containing outdated copies of some WooCommerce template files.
We trust that this will be of assistance to you.
Best Regards,
8Theme’s Team.
Getting error:
xstore/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0
Hello, Rimisen,
Thank you for getting in touch with us.
We are pleased to inform you that a new theme update will be released within a week or early by our team. In the meantime, you have the option to either downgrade your WooCommerce plugin version or wait for the upcoming update.
We kindly advise you not to update WooCommerce prior to the theme update in the future. Information regarding compatibility can be found in our changelog – https://xstore.8theme.com/update-history/
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Hello, Rimisen,
9.1.14 version of XStore is released https://xstore.8theme.com/update-history/ , so you can do the update – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
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Hi!, I can’t translate the string “select a category” from the shop filters widgets (screenshot: https://tinyurl.com/ywnsoqrr). I can’t find it with loco translate in theme or in the xstore core. Please help me with that. Thank you in advance.
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We kindly request you to review the translation of the WooCommerce plugin.
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Hi!, thank you for your fast responde. WooCommerce plugin has that string but it is already translated.
Hello, Marianogi,
We kindly request you to synchronize the translation as per the following link: https://xstore.helpscoutdocs.com/article/103-translation-files-update
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Hi!, I already did that. It was 100% translated, but when I syncronized it was only 80%, but that string remains translated.
Have a look: https://tinyurl.com/ywygkobj
Hello, @marianogi,
In order to further assist you with your inquiry, we request that please create the topic on our support forum: https://www.8theme.com/forums/ -and provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
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Hi, thank you for your response, but I am afraid I can’t do that, because my support is expired and it is too expensive for me. I have finished the website and my only issue is this.
Hello,
We appreciate your prompt response.
What exactly widget do you use? Please provide a screenshot from Appearance > Widgets > Shop sidebar.
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Hi!, Thank you very much for your kindness and concern. Here I provide a screenshot where I use your 8theme – filter products by categories
By the way, I can’t see any difference between the “dropdown” and “dropdown advanced”.
https://tinyurl.com/yrr4fjvw (please note that it is a large vertical screenshot and you will need to use the vertical scrollbar to see it completely)Solved in your last core plugin update. Thank you!
Hello,
Great! You’re welcome!
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