6659 comments found.
Please help me change color link in blog
Hello, @Webproldh,
Thank you for choosing our theme and reaching out to us.
We kindly request you to provide a screenshot of the issue regarding the color link in the blog that you wish to alter. This will enable us to examine the issue and assist you appropriately.
You can upload the screenshots at https://imgbb.com/ and share the links with us through the private content area of the topic on our support forum.
Additionally, we request you to create temporary wp-admin access. This will allow us to examine your settings and provide the necessary assistance.
To grant wp-admin access, you can create a new user account with an administrator role via the Dashboard. Please share the wp-admin URL, username, and password with us through the Private Content area.
We kindly request you to create a new topic on our support system where you will receive a comprehensive response. Please note that this section is exclusively for presales queries.
We appreciate your understanding.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Is there a way to change the speed of the Animated Headline text widget?
Hello, @justinfeagley,
Thank you for reaching out to us and for utilizing XStore.
We kindly request you to provide us with a screenshot of the issue you are encountering and also the name and screenshot of the element as well which you are using on your site. Specifically, we would like to understand what changes you wish to make to the speed of the Animated Headline text widget.
Additionally, we would appreciate it if you could create temporary wp-admin access for us. This will allow us to review your settings and assist you more effectively.
To grant us wp-admin access, please create a new user account with an administrator role via the Dashboard. You can then provide us with the wp-admin URL, username, and password through the Private Content area.
We also request you to create a new topic on our support forum where you will receive a comprehensive response. Please note that this section is reserved for presales queries only.
We appreciate your understanding.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I require immediate assistance, but my support has expired. The issue is with the navigation menu, cart, and account menu, which are exhibiting a transparent background when in tablet mode, and no items or menus are displayed. It functions correctly on mobile devices, but when switching to tablet mode, it fails to display any content. You can refer to the provided screenshots for a visual representation:
Navigation Menu: https://prnt.sc/9K7WMMvAZF_Z Account Menu: https://prnt.sc/xHLsfYfr8wyc
Your prompt attention to this matter would be greatly appreciated.
Hello, @michaelteye,
We appreciate your utilization of our theme and your effort to reach out to us.
To facilitate your request, we kindly ask you to create a topic on our support system where you will receive a comprehensive response. Please note that this section is exclusively for presales inquiries.
For us to provide you with a precise and tailored solution, we require the URL and temporary access to the wp-admin of your website. This can be provided through the private content area of the topic, allowing us to examine your settings in detail.
To grant wp-admin access, you may create a new user account with an administrator role via the Dashboard.
Furthermore, to address your query effectively, could you please provide us with the exact screen size of the tablet where you are encountering the issue via support topic?
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I can’t create a topic on your support system because my support has expired, I barely contact you for support but now I can’t create a topic.
Hello, Michaelteye,
Please use the free contact form on this page – https://themeforest.net/user/8theme , to contact us by email. Do not forget to describe your request one more time in the meail and provide URL of your site.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have sent the email, thanks
Hello, Michaelteye,
Answered by email.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Seen, thank you for your prompt response and support.
Hello, Michaelteye,
You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
After an update, shop filters show all product attributes instead of only applied to particular products under the category. Also, the hidden class hasn’t been properly defined – missing class=”hidden” and shows li hidden instead without parentheses and class.
Hello, @donaceli,
Could you kindly specify the exact widget you are utilizing? We would appreciate it if you could provide a screenshot from the following path: Appearance > Widgets > Shop Sidebar.
For comprehensive assistance, we recommend referring to our support system where you will receive a complete response. Please note that this section is exclusively for pre-sales inquiries.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, it said the theme has newest update already, but why my registered site hasn’t got the update notif on the theme (appearance tab)
Hello, @nurilariefin,
We are pleased to inform you that the latest version of the XStore theme is 9.1.14. If you are utilizing this version, you will not receive any notifications in the Dashboard > Updates section.
Please note that if you rename the parent theme folder, you will not be able to update the theme automatically and will not receive any notifications.
We recommend following these steps:
1. Unregister the theme - https://prnt.sc/fIdNdLjNXJai
2. Re-enter the purchase code and register the theme
3. Navigate to Dashboard > Updates > click the 'Check again' link https://prnt.sc/yygl09After completing these steps, you should be able to update the Xstore theme & Xstore Core Plugin without any issues.
Alternatively, you can manually update via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
Should you have any further questions or concerns, please feel free to contact us. Our support team is always ready to assist you.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I just jump to step 3 and it is very useful, thanks!
Hello, @nurilariefin,
Thank you so much for your feedback! We’re thrilled to hear that you found Step 3 to be useful. It’s our goal to make the process as user-friendly and effective as possible.
We would like to inform you that the problem you were experiencing was due to your WordPress system cache, which updates every three days. This was reason why update notifications are not frequently displayed.
We trust this information will assist you in resolving the issue.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
hello, please, help..
i’ve updated woocomnerce to the latest version, and now, homepage woocommerce admin area is white.. https://prnt.sc/y2M1pqteYkFA
Hello, @tstoicescu,
Thank you for getting in touch with us.
We are pleased to inform you that a new theme update will be released within a week or early by our team. In the meantime, you have the option to downgrade your WooCommerce plugin version and wait for our next theme update.
We kindly advise you not to update WooCommerce prior to the theme update in the future. Information regarding compatibility can be found in our changelog – https://xstore.8theme.com/update-history/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello. I need help urgently. (Although my support has expired…) My online store has a shop page, obviously. I need to add another page that only shows products on sale. But this page must have a sidebar just like the store page.
How can I do this? I’ve already searched the 8theme forum and I can’t find any solution. Can you help me please?
Hello, @luisfilipebispo,
1) If you are interested in adding an additional page that exclusively displays products on sale, kindly follow the steps below:
1. Navigate to your WordPress dashboard.
2. Select 'Pages'.
3. Click on 'Add New Page'.
4. Edit the new page using Elementor.
5. Add the 'Products Grid' element.
6. Under 'General', find 'Data Source'.
7. Select 'On-sale Products'.Once you have completed these steps, please scroll down to ‘Open Product’ and toggle ‘Show Sale Label’ to the ON position. Don’t forget to update your changes.
For your convenience, we have attached the images for reference.
https://imgur.com/o6fZuNp
https://imgur.com/RNPabDZ
2) To display the sidebar on a custom or additional page, kindly follow these steps:
1. Navigate to the specific page you wish to edit.
2. Select 'XStore options'.
3. Proceed to 'Layout'.
4. Here, you will need to select 'Sidebar Position', 'Widget Area', and 'Sidebar Width' according to your preferences.Please refer to the attached image for further clarification.
https://imgur.com/DIvfk2y
Kindly be informed that the sidebar widgets on Shop/Category pages are only functional on the archive pages and not on custom-created pages.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thank you for your help. I’ve already added the sidebar, and visually this is what I want!
However, there is one thing that is not working. When I click on one of the categories or subcategories in the sidebar, I am redirected to the store’s main page. I’m on the “ON SALE” page, so I have to continue just seeing the discounted products.
Hello, @luisfilipebispo,
Regrettably, the feature you are seeking is not feasible with the available options, as previously detailed in our last correspondence. Please note that the sidebar widgets on Shop/Category pages are only operational on the archive pages and not on custom-created pages.
Therefore, you may need to explore third-party plugins at your own discretion, or it may necessitate additional customization.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Need update please
Your theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hello, @nurilariefin,
We appreciate your continued use of our theme and your recent correspondence with us.
We kindly request that you refer to the instructions provided in our theme documentation concerning the issue of your theme containing outdated copies of some WooCommerce template files.
We trust that this will be of assistance to you.
Best Regards,
8Theme’s Team.
Getting error:
xstore/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0
Hello, Rimisen,
Thank you for getting in touch with us.
We are pleased to inform you that a new theme update will be released within a week or early by our team. In the meantime, you have the option to either downgrade your WooCommerce plugin version or wait for the upcoming update.
We kindly advise you not to update WooCommerce prior to the theme update in the future. Information regarding compatibility can be found in our changelog – https://xstore.8theme.com/update-history/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, Rimisen,
9.1.14 version of XStore is released https://xstore.8theme.com/update-history/ , so you can do the update – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi!, I can’t translate the string “select a category” from the shop filters widgets (screenshot: https://tinyurl.com/ywnsoqrr). I can’t find it with loco translate in theme or in the xstore core. Please help me with that. Thank you in advance.
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We kindly request you to review the translation of the WooCommerce plugin.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi!, thank you for your fast responde. WooCommerce plugin has that string but it is already translated.
Hello, Marianogi,
We kindly request you to synchronize the translation as per the following link: https://xstore.helpscoutdocs.com/article/103-translation-files-update
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi!, I already did that. It was 100% translated, but when I syncronized it was only 80%, but that string remains translated.
Have a look: https://tinyurl.com/ywygkobj
Hello, @marianogi,
In order to further assist you with your inquiry, we request that please create the topic on our support forum: https://www.8theme.com/forums/ -and provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, thank you for your response, but I am afraid I can’t do that, because my support is expired and it is too expensive for me. I have finished the website and my only issue is this.
Hello,
We appreciate your prompt response.
What exactly widget do you use? Please provide a screenshot from Appearance > Widgets > Shop sidebar.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi!, Thank you very much for your kindness and concern. Here I provide a screenshot where I use your 8theme – filter products by categories
By the way, I can’t see any difference between the “dropdown” and “dropdown advanced”.
https://tinyurl.com/yrr4fjvw (please note that it is a large vertical screenshot and you will need to use the vertical scrollbar to see it completely)Solved in your last core plugin update. Thank you!
Hello,
Great! You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, I want to show Static Block Newsletter on button click. How I can do this?
Hello, @braincodersltd,
We appreciate your recent contact and your use of XStore.
In response to your query on how to display the Static Block Newsletter upon a button click, we have prepared a comprehensive video guide for you. This video, recorded on our test site, provides a step-by-step walkthrough of the process. We kindly request you to watch the video in its entirety and follow the instructions provided.
https://www.veed.io/view/deebc82b-c758-467f-91f6-a448a323a7d5?sharingWidget=true&panel=shareWe trust that this will be of assistance to you.
Should you need any further help or clarification, please feel free to reach out to us at any time.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
No, I don’t to display on header. I want to display before footer.
Hello, Braincodersltd,
We appreciate your prompt response.
Please try to use our Modal Popup element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
I had one old website (5 years ago), but I want to use this licence on new one. I am not able to login (register) on your site, can you reset the licence for me?
Hello, Wizale,
Thank you for getting in touch with us.
Please contact us via form on this page – https://themeforest.net/user/8theme by email and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I sent. And please give me option so I can reset (Delete) by myself
We have already provided a response to your previous inquiry.
Hi guys,
I’m trying to sync my store with “Drip.com” email marketing and it did not work with this theme… this is what the support has told me
“For some reason within your product catalog, you have an HTML tag linking a stylesheet, these characters aren’t standard JSON format which is what we’re expecting in the response from Woo. “
referring to this ”...wp-content/themes/xstore/css/modules/mark-text.min.css”
Is there a fix for this??
I have setup many sites with Drip.com however this is the only one that im having issues with,
please help.
This is the support ticket url: https://www.8theme.com/topic/issues-with-drip-com-cannot-sync-store-due-to-theme-code/
Hello, @mjuiceeee,
We apologize for any inconvenience caused. We would like to inform you that we have already responded to your query on the same issue in your support topic. We kindly request you to review our response in your support topic and provide your feedback accordingly.
We appreciate your understanding in this matter.
Best Regards,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello. Regarding an imported template, built with V Backery, how is the footer made and where can it be edited? Thamk you!
P.S.. is ok. I’ve found it….. On static blocks menu area…
Hello, @tstoicescu,
Thank you for reaching out, and we are glad to hear that you’ve found what you were looking for on the static blocks menu area! If you have any more questions or need further assistance, please don’t hesitate to ask. We’re here to help.
If there’s anything else you’d like to know or if you require additional support in the future, feel free to get in touch. We’re always ready to assist you.
Have a great day!
Kind Regards, The 8Theme Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi team, awesome theme! I am about to purchase and wanted to check if you provide any discounts!
Hello, @gurudutt-narayan,
Thank you for your interest in our theme.
We regret to inform you that we do not have a discount offer code & plans for an upcoming sale at the moment.
Ping us along the way if you have any questions or concerns.
Kind Regards,
The 8Theme Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thanks, I bought the theme!
Hello, @gurudutt-narayan,
You’re very welcome! Thank you for choosing our theme. We’re thrilled that you’ve made the purchase, and we’re here to assist you every step of the way.
If you have any questions or need any help with setting up or customizing the theme, please don’t hesitate to reach out to us.
We hope you enjoy using the theme and that it helps you achieve your website goals.
Have a fantastic day!
Kind Regards, The 8Theme Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
how can i use this on WordPress Network / Multi Site as we have 2 websites on 1 domain for different locations? When we try install it it says we have reached our activations limit
Hello, @beninuk,
We appreciate your recent contact and your usage of XStore.
We would like to inform you that if you wish to utilize our theme for new projects, regardless of whether they are on a subdomain or multisite, a new license will be required. The same license can be used for the same project, for instance, for the development version and the production version of the site. For more details, please refer to the following link: https://themeforest.net/licenses/standard
We recommend reading this article for further information on how to register and deregister the XStore theme on live/staging websites: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
To activate the theme on your new site, you will need to unregister and delete the theme from the old project.
We trust this information will be of assistance to you.
Yours sincerely,
8Theme Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
thank you for yur reply
Hello, @beninuk,
You’re Most Welcome!! We’re delighted to hear that XSTORE continues to meet your expectations and resolve any issues you encounter.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. Your satisfaction is our priority!
Best Regards,
Team 8Theme.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Do you have a admin demo? I would like to try the chatgpt options
Hello, @mikkeli,
Thank you for your interest in our theme.
Regrettably, we do not currently offer an administrative demo. However, we do have a video tutorial available that provides a comprehensive guide on the options available in ChatGPT. We kindly encourage you to watch it in its entirety for your reference.
https://youtu.be/kf5fUK8Wh_4?si=3KGT3M7W3DLeR4d6
Additionally, we would like to inform you that you can access our theme documentation on the topic of ‘How to setup ChatGPT (OpenAI) with XStore theme’.
https://xstore.helpscoutdocs.com/article/159-how-to-setup-chatgpt-openai-with-xstore-theme
We hope this information is helpful.
Best Regards,
The 8Theme Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Nevermind 
hello, sir
just yesterday i have installed xstore on a site, with plugins, and today i’ve found this in plugin list..
“There is a new version of Quform available. View version 2.19.0 details. Automatic update is unavailable for this plugin”
“There is a new version (6.6.16) of Slider Revolution available. To update directly register your license key now or purchase a new license key to access all premium features.”
“There is a new version of WPBakery Page Builder available. View version 7.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Go”
and at “There is a new version of WZone – WooCommerce Amazon Affiliates available. View version 14.0.6 details or update now.” gives me this message: “Update failed: Invalid product license key!”
what’s the sollution?
Hello, @tstoicescu,
Thank you for using our theme and for contacting us.
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives. Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.
Should you have any further inquiries or issues, we encourage you to contact us and create a topic in our support system. Our dedicated support team is always ready to provide assistance.
We trust that you will find this information beneficial.
Best Regards, 8Theme Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, I am using the products carousel, however, it does not look good on mobile. It shows like 4 items in a row (too small on mobile view, I think 1 item at a time would be best for me) and it also shows a lot of empty spots (see screenshot: https://prnt.sc/gab5zjhJreAd ) Can you please assist me with this? Thank you so much!
Hello, @tigerdesign2,
If you are utilizing the Elementor page builder along with the 8theme products carousel element, we kindly request you to make the following adjustments:
Please navigate to the product carousel element and select ‘Content’ > ‘Carousel’ > ‘Slides Per View’.
Once there, choose the ‘mobile portrait mode’ and select ‘1’. Don’t forget to update it once you’ve made these changes.
For your reference, you can view this image: https://ibb.co/qFbG5LY
Should you have any further inquiries or issues, we encourage you to contact us and create a topic in our support system. Our dedicated support team is always ready to provide assistance.
We trust that you will find this information beneficial.
Yours Sincerely,
8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thanks a lot!!!
Hello, @tigerdesign2,
You’re very welcome! If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
Best Regards, 8Theme’s Team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
